MANAGEMENT REVIEW MEETING

QUALITY MANAGEMENT SYSTEM

Niryat Bhawan

November 8 & 9, 2010

FIEO-ER JURISDICTION (E&NE)

FIEO-ER JURISDICTION (North-East)

FIEO-ER JURISDICTION-EAST(Bengal/Orissa/Bihar/Jharkhand)

FIEO ER

EXPORTERS

STATE GOVT

AGENCIES

OTHER SIMILARLY

PLACED AGENCIES

CENTRAL GOVT

AGENCIES

FIEO-ER

&

CENTRAL AGENCIES

DGFT

RBI AND COMMERCIAL BANKS

KPT

CUSTOMS

FIEO-ER

&

STATE AGENCIES

SALES TAX (VAT)

OTHER DEPARTMENTS

SUCH AS TRANSPORT. ETC

ASIDE SCHEMES

WBIDC

FIEO-ER

&

OTHER FACILITATING AGENCIES

OTHER EPC’S

ECGCEXIM BANK

CHAMBERS OF COMMERCE/C

II/ICC/FICCI

FIEO-ER

&

EXPORTERS

MC MEMBERS

EDP STUDENTS

NON-MEMBER

EXPORTERS

EXISTING EXPORTER

S

2008-09 2009-10 2010-11(Sept'10)0

2

4

6

8

10

12

14

16

18

11

17

12

Domestic

Activities Organized – A Comparative Analysis

(Domestic)

Sponsorship Collected

Sponsorship Collected

0

50000

100000

150000

200000

250000

300000

2009-20102010-2010

DOMESTIC ACTIVITIES OF FIEO ER

DOMESTIC ACTIVITIES OF FIEO ER

Activities Organized – A Comparative Analysis(International)

2008-09 2009-10 2010-11(Sept'10)0

0.5

1

1.5

2

2.5

International

Participation in International Events for FIEO –ER as well as others regions

• Organized following International Events Individually

I. SAITEX Trade Fair

II. BSM Cum Delegation at Bangladesh

• Organized Jointly with MRD Department, FIEO

I. South Asian Commodity fair, Kunming

Participation Arranged for Other Regions

A. Indian Village in Bollywood and Beyond 2010 at Stuttgart, Germany (WR)

B. Canton Fair at China

C. GREAT INDIA BAZAAR Exhibition held from 14-22 August 2010 in

Almaty, Kazakhstan,

Proposed International Events

Name of the event Proposed dates & venue

Under MDA SchemeBSM in Cambodia &Vietnam Mid January 2011

International Shopping Festival for Chinese New Year, Tianjin, China (new proposal)

Jan 6 to 12,2011

Under MAI Scheme Participation in SIPREMIUM Seoul Korea(new proposal)

Coex Centre, 9-12 March 2011

Membership Revenue

Revenue from Membership5800000

6000000

6200000

6400000

6600000

6800000

7000000

6585500

6937000

6246000

2008-20092009-20102010-2011( Oct 2010)

Paid Members

Nos of Total Paid Member

0

200

400

600

800

1000

1200

1400 1278

1122

869

2008-20092009-20102010-2011

Revenue from Membership (April to October)

Revenue from Membership

5000000

5200000

5400000

5600000

5800000

6000000

6200000

6400000

5533500

62630006246000

April-Oct 2008April-Oct 2009April-Oct 2010

Increase/Decrease in Membership

NR ER WR SR All India

-16.00%

-14.00%

-12.00%

-10.00%

-8.00%

-6.00%

-4.00%

-2.00%

0.00%

-14.90%

-12.21%

-14.16%

-11.72%

-13.74%

% of Members Increased (Decreased)

Disadvantages of the ER

• Eastern and North Eastern Sates are underdeveloped as

compared to other Regions of India.

• Major Causes being

i. Lack of Export Awareness

ii. Less Industrialization

iii. Poor Infrastructure

Membership Drive

Registered as 31-3-2010 AS PER DGFT LIST

0

50

100

150

200

250

PTH

STH

TH

STEH

EH

22

56

2830

94 126

161

240

PTHSTHTHSTEHEH

New RCMC processing as per QMS

2010-2011 is interim data of April-Sep’10

0

5

10

15

20

25

30

35

40

45

50

No. o

f RCM

C

0

0.5

1

1.5

2

2.5

Avg

Proc

. Day

s

2008-09 44 35 22 28 30 23 12 13 20 11 11 6

2009-10 29 16 17 18 19 16 20 14 11 10 11 8

2010-11 21 21 13 10 11 22

2008 -09 Avg Processing Days 1 2 2 1 1 1 1 2 1 1 1 2

2009-10 Avg Processing Days 1 2 0 0 1 1 2 1 0 0 1 0

2010-11 Avg Processing days 1 1 1 1 1 1

Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar

Income from Certificate of Origin

Income from Certifcate of Orgin0

20000400006000080000

100000120000140000160000180000200000

185790172010

781502008-20092009-20102010-2011(Oct)

Certificate of Origin Issued

SAPTA General Mexico APTA CoO TOTAL

2008-2009 93 1363 0 16 1472

2009-2010 215 2633 0 84 2932

2010-2011 87 1079 0 94 1260

250

750

1250

1750

2250

2750

2008-20092009-20102010-2011

Renewal RCMC processing as per QMS

2010-2011 is interim data till April-Sep’10

0

20

40

60

80

100

120

140

160

180

200N

o of

RC

MC

0

1

2

3

4

5

6

Avg

Pro

c D

ays

2008-09 151 83 85 40 24 9 4 14 52 94 63 112

2009-10 188 74 71 56 40 23 26 10 53 71 84 129

2010-11 168 73 83 53 24 15

2008 -09 Avg Processing Days 0 1 1 0 0 0 1 1 0 1 1 1

2009-10 Avg Processing Days 0 0 1 0 1 0 0 1 1 1 0 1

2010-11 Avg Processing days 6 0 2 1 0 2

Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar

I. Grievance Handling

II. Customer feedback report not yet sent

to HO

III. Documents Control

Corrective action taken against each and reported to HO

Potential areas of non-conformance

Status of the Grievances Handled 2009-10

2009-10   Grievances Resolved Unresolved

April   8 7 1

May   1 1  

June   6 3 3

July   8 7 1

August   14 10 4

September   20 17 3

October   9 8 1

November   17 15 2

December   15 13 2

January   14 14 0

February   12 11 1

March   21 20 1

Status of Grievances Handled 2010-11

2010-11 Grievances Resolved Unresolved

Apr 11 7 4

May 8 7 1

June 7 6 2

July 9 5 4

August 9 6 3

Sept 8 7 1

Critical Relationship-building at the State level

FIEO,ER is an active member in the following committees:

• State Level Export Promotion Committee of West

Bengal(SLEPC)i. Orissa,

ii. Tripura and

iii. Manipur

• Joint Monitoring Cell of Kolkata Port Trust

• Advisory Committee for implementation of Haldia Trade

Centre.

Events at New /Less Visited Places

• Organized Export Awareness Workshop at Bihar with Bihar Industry Association (July 2009)

• Organized Export Awareness Workshop Jharkhand with CII Jharkhand Chapter (Feb 2010)

Revive the Nodal Registration Agency Status for North-Eastern States

Export Awareness Workshops organized in 5 North-Eastern States Under EDF Scheme of Govt. Of India

Organized Yet to be organized

Funds Allotted Per Export Awareness Event: 80% of The Total

Expenses Maximum

Rs.3,20,000/-

Average no's of Participants Per Events : 80 No's

Export Awareness Workshops in North-East-recommendations thereof

• FOCUS ON DEVELOPING TRADE WITH SOUTH ASIA AND SOUTH EAST ASIA BY SENDING MORE TRADE MISSIONS TO THESE COUNTRIES.

• POTENTIAL INDUSTRIES : HOSPITALITY, TOURISM AND MINES AND MINERAL

• OPERATIONALISE LCS AT SABROOM-RAMGARH AND OTHERS

• BUILDING INFRASTRACTURE AT ALL LCS

• EXCHANGE RATE BETWEEN MYANMARESE KYAT AND INDIAN RUPEE SHOULD BE MORE REALISTIC

• TRY TO OPEN BORDER TRADE WITH BHUTAN AS WELL AS IDENTIFY FEASIBLE LOCATIONS FOR OPENING BORDER TRADE WITH CHINA

• PROPOSE A SEAPARATE FOREIGN POLICY FOR NORTH EAST STATES AND ALSO HAVE IT AS A SPECIAL ZONE

• Lack of Awareness of the Members regarding I T Systems• Updating of Email ID: 457 no's e-mail Id’s updated • Target for Next 5 Months : 20% of Total No's of Paid Members

Target 25% of Total Members StrengthTotal Members as on 31-10-2010 (Paid) 865Profile Updated 37% of Target Achived 4.28

Educating members on the utility of FIEO website

Alternative Revenue Sources

• Revived EDP course at Orissa

• Revived EDP Course at Kolkata Office

• Negotiation is on with Commercial Tax Department of Govt. of West Bengal for setting up a service cell in FIEO office

Revival of Entrepreneurship Development Programme (EDP)

•EDP on International Trade in Eastern region had been discontinued from July, 2007, resulting in a financial loss of income up to the tune of Rs 2.00 lakhs per annum

•The same has been revived in Kolkata and Bhubaneswar

•The highlight of both the courses is the field-visit to Port, DGFT & Customs offices where a hands-on exercise is carried out under the guidance of their officials

•Total income earned from EDP in Eastern Region during the period April 2009-September 2010 has been Rs 7,39,607.00

REVIVAL OF EDP COURSE IN KOLKATA AND BHUBANESWAR

0

10

20

30

40

50

60

70

80

BATCH DETAILS

NO OF PARTICIPANTS

-30000

20000

70000

120000

170000

220000

270000

320000

NET INCOME

No of Participants 20 26 27 24 64 71

Net income 36694 60000 68051 50992 207752 316118

Kol_Batch 1-2009-10

Kol_Batch 2 - 2009-10

Kol_Batch 3 -2010-11

Kol_Batch 4 - 2010-11

Bhub_Batch 1 - 2009-

10

Bhub_Batch 2 - 2010-

11

For the Year Ahead…….

• Revive the Nodal Registration agency status for North-Eastern States

• Increase events at new /less visited places

• Relationship-building with various Govt. Agencies at State level

• Increase participation in International Events

• Create awareness amongst Members about New Services launched

by FIEO.

• Invite non-members to FIEO events and familiarise them with FIEO’s

services

• Increase Sponsorship for FIEO’s Events

• Increase alternative revenues (other than Membership Revenue)

Proposal for Human Resource Training

• Customised Leadership Program

• Effectiveness Program (Personal effectiveness or Managerial effectiveness)

• Motivational Workshop

• Effective Communication Program/Strategic Communication Program

and – the ER Team

• P T Srinath- Dy. Director• Soma Chaudhary- Coordinator• Suman Mukhopadhyay- Coordinator• Kamal Kanta Sahoo• Juin Chaudhary• Parimal Dutta• Subrata Acharya• Manab Haldar• Ramesh Mohapatra

Thank you!

.