Managerial Skills & Roles

8/4/2019 Managerial Skills & Roles

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Managerial Skills

& Roles


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Skills andthe

Manager


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What Do Managers Do? Functional Approach

Planning

Defining goals, establishing strategies to achieve goals,

developing plans to integrate and coordinate activities.

Organizing

Arranging work to accomplish organizational goals.

Leading

Working with and through people to accomplish goals.

Controlling

Monitoring, comparing, and correcting the work.


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Management Functions


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What Do Managers Do?

Management RolesApproach

Interpersonal roles

Figurehead, leader, liaison Informational roles

Monitor, disseminator,spokesperson

Decisional roles Disturbance handler,

resource allocator,negotiator


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Fundamental Management

Skills Management Skill Mixes at Different

Organizational Levels


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Management Level and Skills


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Interpersonal Skills

Coaching and mentoring skills

Diversity skills: working with diverse

people and cultures

Networking within the organization

Networking outside the organization Working in teams; cooperation and

commitment


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Management Skills and Management

Function Matrix


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Introductory Concepts: What Are

Managerial Competencies? Competency: A combination of knowledge,

skills, behaviors, and attitudes that

contribute to personal effectiveness

Managerial Competencies: Sets of

knowledge, skill, behaviors, and attitudes

that a person needs to be effective in a wide

range of positions and various types oforganizations


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Why are Managerial Competencies

Important?

You need to use your strengths to do your best

You need to know your weaknesses

You need developmental experiences at work to become

successful leaders and address your weakness

You probably like to be challenged with new learning

opportunities

Organizations do not want to waste human resources

Globalization deregulation, restructuring, and new

competitors add to the complexity of running a business


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A Model of Managerial

Competencies

TeamworkCompetency

Global

Awareness

Competency

Strategic

Action

Competency

Planning andAdministration

Competency

Self-Management

Competency

Communication

Competency

Managerial

Effectiveness


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Six Core Managerial Competencies:

What It Takes to Be a Great Manager

Communication Competency

Planning and Administration Competency

Teamwork Competency

Strategic Action CompetencyMulticultural Competency

Self-Management Competency


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Communication Competency

Ability to effectively transfer and exchange informationthat leads to understanding between yourself and others

Informal Communication Used to build social networks and good interpersonal

relations

Formal Communication Used to announce major events/decisions/ activities and

keep individuals up to date

Negotiation Used to settle disputes, obtain resources, and exercise

influence


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Planning and Administration

Competency

Deciding what tasks need to be done, determining how

they can be done, allocating resources to enable them to be

done, and then monitoring progress to ensure that they are

done

Information gathering, analysis, and problem solving from

employees and customers

Planning and organizing projects with agreed

upon completion dates

Time management Budgeting and financial management


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Teamwork Competency

Accomplishing tasks through small groups of people who

are collectively responsible and whose job requires

coordination

Designing teams properly involves having peopleparticipate in setting goals

Creating a supportive team environment gets

people committed to the teams goals

Managing team dynamics involves settling

conflicts, sharing team success, and assign tasks

that use team members strengths


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Strategic Action Competency

Understanding the overall mission and values of the

organization and ensuring that employees actions match

with them

Understanding how departments or divisions of theorganization are interrelated

Taking key strategic actions to position the firm for

success, especially in relation to concern of stakeholders

Leapfrogging competitors


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Multicultural Competency

Understanding, appreciating and responding to diverse

political, cultural, and economic issues across and within

nations

Cultural knowledge and understanding of the events in atleast a few other cultures

Cultural openness and sensitivity to how others think, act,

and feel

Respectful of social etiquette variations

Accepting of language differences


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Self-Management Competency

Developing yourself and taking responsibility

Integrity and ethical conduct

Personal drive and flexibility

Balancing work and life issues

Self-awareness and personal development

activities


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How The Managers Job Is Changing

The Increasing Importance of Customers

Customers: the reason that organizations exist

Managing customer relationships is the responsibility of

all managers and employees.

Consistent high quality customer service is essential forsurvival.

Innovation

Doing things differently, exploring new territory, and

taking risks Managers should encourage employees to be aware of

and act on opportunities for innovation.


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Changes

Impactingthe

Managers

Job


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What Is An Organization?

An Organization Defined

A deliberate arrangement of people to

accomplish some specific purpose

Common Characteristics of Organizations

Have a distinct purpose (goal)

Composed of people

Have a deliberate structure


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Characteristics of Organizations


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The Changing Organization


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Rewards and Challenges of Being A

Manager

Documents

Managerial Skills & Roles