Managing Change

Doug HenryDirector

Presentation Overview

Change

Managing Change

Change Opportunities Here & Abroad

A Bit About Us…TCi

Change

What is it?“to make something different from what it is or from what

it would be, had we left it alone…”

Why are we often afraid of it?

Change

Change

What is it?“to make something different from what it is or from what

it would be, had we left it alone…”

Why are we often afraid of it?“organisational change is unavoidable and often

unpredictable if not uncomfortable…”

How do we manage it?• What’s your strategy for managing change?

NOTE: only 1/3 of changes that go on within an organisation actually succeed.

Built a case for change?

Getting a change up & running?

Sustaining commitment to change over the long-term?

Spotting resistance & having actions to get things back on track?

Key Questions to Ask

Resistance to Change

Don’t react to resistance with surprise

Expect it & plan for it

Be patient with individuals

Proactive resistance management is an important part of successful change management plans.

Models

IDEAL• Initiating

• Diagnosing

• Enabling

• Acting

• Learning

Models

ADKAR• Awareness

…of the need to change

• Desire…to participate and support the change

• Knowledge…of how to change (and what the change looks like)

• Ability…to implement the change on a day-to-day basis

• Reinforcement…to keep the change in place

ADKAR

‘Business’ Dimension• Identification of business need or opportunity

• Definition of project

• Business solution design

• New processes & systems development

• Solution implementation

Identification

Definition

Design

Development

Implementation

‘People’ Dimension• Awareness

• Desire

• Knowledge

• Ability

• Reinforcement

Aw

are

ne

ss

De

sire

Kn

ow

led

ge

Ab

ility

Re

info

rce

me

nt

?Coming to an organisation near you…

CHANGE

Who Are We?

TCi Software Solutions• Solutions for coding, costing & billing based on

ICD-10-AM & AR-DRG

• Casemix Costing

• DocPay

• DRG Manager

• OptiCoder

Who Are We?

TCi Professional Services• Consultancies

– Costing

– ICD-10-AM & AR-DRG Implementation

– Change Management

• Project/Program Management

• Facilitation of Education & Training in emerging markets

Summary

Change

Change Management

Change Here & Abroad

A Bit About TCi

www.tchealth.com.au