Managing Dir of Safety and Quality XJT 2016

SHERYLA.CLARKE

SherylClarke Page1of3[m]832.656.7061

SUMMARY: Twenty-sevenyearsofaircarrierandmilitaryaviationexperience.Expertiseinquality,standards,safetyandflightoperations.LeanMasteryCertificate. Leader inSMS implementationanduseofLeanprinciples to improveCompanyefficiencyandsafety.Flightoperations risk assessment andmitigation expertise. Leads changemanagement and directs teams and individuals in achievingobjectives, improvingprocessesandmethodologies resulting inperformance improvements. ImplementedprocessmappingandKaizen approach to making changes. FAA certificated SMS instructor. Highly experienced in balancing safety, compliance,environmental regulations and quality against operating efficiency and cost concerns (protection versus production balance).Leading MX division in transition to system-based approach for analyzing hazards, managing risk, and implementing training.ResultsofherskillsandleadershipissignificantimprovementincomplianceandreducedFAAoversightfortheaircarrier.HighlyrespectedwithinCompanyFAACMOandregularlyinterfacewithFAACMOrepresentativesonairworthinessandsafety.

PART121:EXPRESSJETAIRLINES(8/1998TOPRESENT)ManagingDirector,Quality&Safety(06/2015-Present)

• LeadershipofsuccessfulteamsinMXQuality(QA,QC,CASS,AircraftRecordsandADProgram)andallfacetsofCorporateSafety(Flight,MX,Ground,Security,HAZMAT,DangerousGoods,VoluntaryProgramsandEmergencyResponseTeam),CorporatePublicationsandtheCompanySMSandInternalEvaluationProgram

• Accountable for developing, promoting andachievingperformance goals related toprogramswithin roleof responsibility (Quality andSafety)

• AccountableforSMSprogramdevelopmentandimplementationinconformitywith14CFR,Part5• LeadershipofqualityinitiativesfortheCompany,promotingandleadingcross-divisionalcollaborationandchangemanagementprocesses

thatreflectmutualrespectandthecontributionsofallmemberswiththeAirportCustomerSupportefforts,AirportOperations(groundsafety)andcompliancewithTSAdirectivesandAOSSP

• Responsibleandaccountable fornegotiatingnoticeofcivilpenalty finereductionsand implementingmeasuresthatwillprevent futureoccurrence; this responsibility requires close collaboration with our airport customer service division and their relationship with theairportoperationsdivisionsofmainlinepartnersandotherexpresscarriersaswellasTSAandAOSSPviolations/activities

• LeadershipoftheintegrationofaKaizenbasedapproachtochangemanagementandusingLeanprinciplestoimproveMXAdministrativeprocessesinEngineRecords,TechRecordsandAirworthinessDirectivesRecords

• Leadershipoftransitioninairworthinessprogramstoprocessoriented,Leanbasedanalysisofprogramsandprocesses• Leading implementation of a system based approach (as opposed to individual based) in program performance analysis and

implementationofcontrolsrelevanttoimprovingthesystems• Exceeds performance goals using a system-based approach to change management as demonstrated in performance statistics, CMO

feedbackandareductioninauditfindingsfromtheFAA• Demonstrated and acknowledged program improvements in Airworthiness Directives, Continuing Analysis and Surveillance program,

QualityAssurance,RegulatoryCompliancebehaviorsusingKaizenevents,processmapping,andfacilitatingcollaboration• As Director of Safety since October 2015, have achieved reductions in risk associated with flight operations to lowest levels in the

Company’shistoryandachievinganSMS-basedriskmanagementatthecarrierandmainlinepartnersduringSafetymeetings• FullyaccountablePart119partytotheFAAforregulatorycomplianceatExpressJet

Director,CorporateSafety,Security&Compliance(10/2015-06/2015);DirectorofQuality,MX[Interim](3/2015-06/2015)

• AppointedtoDirectorofQualityinadditiontoDirectorofSafetybasedondemonstratedabilitytomangerisk,leadchangeandimproveprocesses,duringaverydynamictransitioninleadershipandcultureatthecarrier

• FacilitatedandledteamoffourGeneralManagers,theMXChiefInspector,13Managersandtheirteamsinshiftingfromareactiveandreporting approach to proactive analysis and collaborative approach to recommendations for improvement focused on enhancingCompanyperformancewhilemaintainingadequatesafetymargins

• Implementeddataanalysisprinciplesforobjectiveanalysisofperformanceanddeterminingeffectivenessofimplementedriskcontrolsorperformanceinitiatives

Manager,FlightStandards(3/2013to10/2014)

• LedaFlightStandardsdepartmentof175directreportLineCheckPilotstothehighestperformancestandardsandefficiencyinoperationseverachieved.Usingperformancedatatooptimizecadre,andprocessmappingtoimplementdramaticchangesinefficiency

• Accountable for ensuring all FAA required pilot line checks and pilot operating experience was conducted in a manner that metperformancerequirementsandwouldnotadverselyaffectoperations

• AccountableforCheckPilottrainingandcalibrationthatpromotedmaintainingcontinuousadequatesafetymarginsnotonlyintraining,but by pilots after completion of training and ensured the check pilots would administer all FAA required line checks and OperatingExperiencetraininginaccordancewith14CFRFederalAviationregulationsastheypertaintoPart121aircarrieroperations;

• Proactively and collaboratively worked with Training Scheduling to develop and implement Training Scheduling processes thatdramaticallyimprovedefficiencyandeffectivenessofschedulingprogramsforFAAlinecheckandpilotOperatingexperience.

• Continuously analyzed operating experience training time versus flight safety trends and check pilot feedback regarding trainingeffectiveness

• SuccessfullydevelopedandledcontinuousimprovementinitiativesthatimprovedCheckairmanconfidenceintheirabilitiestoutilizeandimplementthecultureofThreat&ErrorManagement(TEM)skillsandcompliancewithlinepilotsduringtrainingandchecking

• Responsible formeetingwith theFAACMOonCheckpilotmattersandstandardscompliance,attendedmeetingsandrepresentedthe

SHERYLA.CLARKE


CompanyatFAAprojectmeetings regarding integratingevolvingNAS initiatives (OptimumProfileDescents implementation in IAHandDEN, RNAV Climb via SID initiatives in IAH and DEN, FMS limitations study byMitre Corporation for the FAA on regional carrier FMSlimitationswithnewNASprograminitiatives

• FlightOperationsSMSrepresentative;usedownvacationtimeandresourcestoattendDOTSMScertificationcourse(10daycourse)• WorkedcloselywithSafetyandAircraftOperationsinidentifyingandmitigatingelevatedareasofriskinflightoperations,ASAPandFOQA

dataanalysis,andcross-divisionalpolicychangeanalysis;FOSATandSRTmemberparticipant• Participated inand ledSafetyRiskAssessmentmeetings; elevated remaining risk considerations toappropriatemanagement levels for

decisionmaking;unstableapproaches,FlightManagementSystemandWinterOperationswereareasofmitigatedriskthatIled• Assisted the Director of Aircraft Operations with compliance and flight operations oversight and risk assessment of proposed policy

changes.Actasprojectmanagerforassignedprograminitiatives;amanEmbraertechnicalrepresentativeinterface

Sr.LineCheckPilotandCompanyEMB-145ASAPRepresentative(11/2011–3/2013)

• AccountabletoManagerofFlightStandardsforensuringEMB-145CheckAirmancompliedwithcompanydirectives;trainedCheckAirmanManagerFlightOperations,Technical[LegacyExpressJet](8/2008–10/2010)

• Authority for Company Flight Operations Manual (all flight and dispatch policies and procedures); required continuous analysis,development,coordinationandimplementationofpoliciesrelatedto14CFRPart121,173and382changes,TSAregulationcompliance,ICAOAnnexcompliance

• ManagedDoDandIOSAauditsforFlightOperationsin2010

• Extensive coordinationonpolicy alignment between internal companydivisions andmajor flying partners in customer service, groundoperationsandflightoperations

• ParticipatedinhazardidentificationandpolicydevelopmentfornewWestCoastoperationsandnewCharterdivisionoperations;

• Renoflightoperationsintegration;performedcontinuinganalysisofoperationsaftertheriskmitigationstrategieswereimplementedtoassessadequacyandidentifyanyresidualrisk

• AuthoredCompanySafety informationlettersandFlight informationletters;designedInternalEvaluationProgramauditforWestCoastflightoperations;participatedindataassessmentandrecommendationspreparationforseniormanagementofauditresults

• DevelopedAdvancedQualificationProgram(AQP)calibrationscenariosandtrainingmaterial;taughtinstructorsandcheckpilotshowtoconductcrewbehaviorbaseddebriefingsanduseAQPduringlinechecksandflightobservations

CompanydesignatedASAPEventReviewCommitteeRepresentative(1/2009-10/2010)

• Assessed risk of operations for on-going flight operations; Company representative working with Union and FAA representatives todevelopandimplementappropriateriskmitigationstrategiesforflightoperationstrends;

• Performed data analysis, interviews, and aerodynamics re-training after aircraft wingtip drag during unstable approach; taught TEMclassestoupgradingCaptains;preparedcoursecurriculumforCheckPilotrecurrenttrainingtoincludesafetylessonslearnedandTEM

• ActedastheCompanySafetyRepresentativeatNTSBAircraftIncidentInvestigation:EMB-145runwayexcursionevent

CheckPilot–AircraftandSimulator(4/2000–8/2008,11/2010–11/2011)

• Taught all aspects of flight safety and standardoperatingprocedures to initial hire pilots, upgradeCaptains andqualifying LineCheckPilots;

• ConductedcalibrationtrainingforinternalLineOrientedSafetyAudit(LOSA);TrainedqualifyingLineCheckPilotsriskmanagementduringflightoperationsinthesimulatorandtheaircraft

ExpressJetLinePilot–ATR-42andEMB-145(8/1998-4/2000)

U.S.AIRFORCE:LEADERSHIP&AVIATIONEXPERIENCE,2NDLT-CAPTAIN(6/1982-12/1991)

• DistinguishedGraduate,CombatCrewTrainingSchool,KC-135,1987• DistinguishedGraduate,SquadronOfficerSchool,1986• KC-135StandardsPilot,InstructorPilotandWingScheduler,CarswellAFB,1987-1991• T-37StandardsPilot,InstructorPilotandDetachmentSafetyOfficer,CarswellAFBandLaughlinAFB,1982-1986• USAFAgraduate,1982

OTHERBUSINESSEXPERIENCE:SEP96–JUN98 AmerInd,Inc.:SpecialProjectsManagerandFinancialAnalystfortheCEOSEP94–SEP96 TCS,Inc.:ProgramManagerandFinancialAnalystfortheCEOJUN92–SEP94 TheCarlyleGroup:AssistantforformerSecretaryofDefenseCarlucci;AcquisitionAnalyst

SHERYLA.CLARKE


RATINGS&CERTIFICATES:

• LeanMasteryCertificate,KennesawUniversity,2015• NTSBEmergencyResponseTeamtrainingcertificate,2015• DOTSMSandAviationSafetyProgramCertification,2012• DOTCertificatedSafetyRiskManagementTrainer,2013• HFACS(HumanFactorsAnalysisandCalibrationSystem)trainingcertificate,2012• NTSBInvestigativeInterviewtrainingcertificate,2013• ATP,AirplaneMultiengineLand,B-707,B-720,EMB-145• FlightInstructor,MultiengineAirplane

AWARDS/ACHIEVEMENTS:• NationalDefenseServiceMedal• AFMeritoriousServiceMedal• AFCommendationMedal

EDUCATION:• BachelorofScience,USAFAcademy,1982• MastersLiberalArts,TexasChristianUniversity,1987

FLIGHTTIME:! Total 8,705 ! Multi-Engine 8,705 ! Turbine 8,705! PIC 5,466 ! Instructor 3,560 ! Evaluator 330

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CONTACTINFORMATION:SherylClarke28WrenfieldLnSESmyrna,GA30082Phone:[email protected]://www.linkedin.com/in/sheryl-clarke-3025689

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Managing Dir of Safety and Quality XJT 2016