Ganesh Natarajan & Lavanya JayaramZensar Technologies, Jan 16 2014

BUILDING ORGANISATION CAPABILITY

MOTIVATING AND RETAININGMOTIVATING AND RETAININGGEN YGEN Y

Managing the health parameters

SOURCE: McKinsey Organization Practice

Direction

Coordi-nation & control

Account-ability

External orienta-

tion

Innovation &

Learning

Capabi-lities Motivation

Culture &Climate

Leader-ship

Elements of organizational health 3 clusters of health

AlignmentAre people at all levels contributing to the organization’s vision, strategy, culture and values?

ExecutionCan the organization perform essential tasks with its current capabilities and motivation level?

RenewalHow do leaders interact, respond, and adapt to its situation and external environment?

Vision Community

Engaging the whole organisation in strategy formation and initiatives for success

ALIGNMENTALIGNMENT

Concept of Crowdsourcing

“Crowdsourcing is the process by which the power of the many can be leveraged to accomplish feats that were once the province of a specialized few.”

Jeff Howe: Wired MagazineJune 2006

“Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity”

Empowering Employees

Vision Community @ Zensar

VC Core and Support systems

VC :What’s in it for Associates?

Align your Ideas to the company’s

Team Work

Creative Thinking

Decision Making

Communication

Know Your Zensar

A Platform to : Contribute Ideas Ask Questions Seek Clarifications Offer Feedback

Evolution and Contribution to Zensar’s Strategy

Platform to generate ideas

Hear the “Voice of Associates”

60-70 Participants

A vehicle to validate strategic plans of Management Council

Higher participation from young employees

Support to Strategy Formulation and Strategy Implementation

120+ associates across geographies

Kzen Zensar’s Value-

Development centre Centralized Presales INNOWET KRAs Solution Blueprint

ePMP Centralized testing ER/AR Function Innovation Council OBT acquisition-SBU

Model

Project Director ZenLounge IP Council SoA Green IT ZICCI ZenPoints

Vision Community Today

Contributes to 20-30% of new ideas and Strategy for Zensar

Is a forum for identifying and grooming talent across the organization

Enables building connect within the organization across functions and bands

iZen Engagement Workshops

Enabling managers to take full responsibility

EXECUTION

iZen Engagement Workshops - Building Exceptional Teams

Context: Scaling up - $1Bn goal Connectedness as a culture Retaining Connectedness Need for consistency in People Mgmt Skills Confidence reposed in Supervisors

Results

720 Development Action Plans

Retention – 91 % overall 98.6 % critical talent.

Engagement score up by 12 % over previous year, 5 F Culture reinforced.

Built alignment to the $1Bn goal, inspiring leadership, Connectedness culture

Leadership in Action with Gen Y

Software Professionals(Discovering Stars)

Frontline Managers(Grooming Frontline Leaders)

Senior Manager(Building Senior Leaders)

Business Leaders(Grooming potential CEOs)

Visio

n C

om

mu

nity, W

E, C

SR

Vo

ice of Y

ou

th, V

alues

Dep

loym

ent

Practice based Training, Sponsored Education

Development Action Plans, MDP,Fast Track programs, Mentoring

Development Action Plans, LDP, Career plans,360 degree

feedback,Mentoring

EntrepreneurialOpportunities, Job

Rotation

The Development Pyramid

Challenging Leadership Paradigms

The Leader – Follower Syndrome

Leading from the front !

Its lonely at the top !

16

Leadership Learnings - 01

Leaders do NOT CREATE followers

They create opportunities and construct a context where their people can set off on a voyage of discovery of leadership

Leadership Lesson - 02

The leader is NOT the “all-knowing commander and order giver extraordinaire”

A symphony conductor is usually a good musician but never the best performer – he can engage others and turn them on to be the best they can be !

Jack Welch – Premier Talent Developer

Leadership Lesson - 03

Leaders are gluttons for building relationships – intimate listening, purely personal contacts and love for people !

Leaders are networking fiends – weaving dense webs of inclusion at all levels and connecting , concentrating and making you believe that….

Leadership for Gen Y

Leaders are talent fanatics and will hunt talent down in every corner of the earth

Attract – Nurture – Mentor – Praise – Reward – let individuality thrive !

And finally a personal lesson for leadership

© Zensar Technologies 2014 | www.zensar.com

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