Managing Iconic Facilities

Managing Iconic Facilities

The Region’s Leading Cleaning Industry Magazine خـــاص املــلحــق

املـمـلكة العـربية السـعـوديـة

Special Supplement Kingdom of Saudi Arabia

November 2015نوفمرب ٢٠١٥

Editor’s Column

SPECIAL SUPPLEMENT FOR KSA NOVEMBER 2015

In a recent news report on the Saudi Arabia real-estate market, it was revealed that the performance of the hospitality sector has been mixed in the third quarter of the year, with Riyadh outperforming Jeddah. The low oil prices have resulted in a sluggish property and real-estate market. However, the future seems promising, with several large hospitality groups like Swiss International, Millenium & Copthorne, and Starwood Hotels and Resorts having already signed agreements with local partners in the region to open multiple hotels .

Given the increased interest in the hospitality industry, it is only natural for us to speak with some hotel managers about the current trends and status of the industries in Saudi Arabia. Read our story on ‘Hospitality’ to know more. Our cover story in this supplement focuses on some iconic properties across the kingdom. We speak to the FM companies and focus on the way they manage the projects – the FM services and transition services.

With the current and past history of the spread of the Coronavirus in the region, it is fitting to have an article on how cleaners must be trained in hospitals. An authored article by James Cleary focuses on this topic. Finally, Andrew Park from Reza Hygiene talks about the importance of floorcare equipment through examples of the Hako range in a comprehensive article.

How the industry will shape up in the next five years is yet to be seen; in the meanwhile the cleaning industry seems to be taking positive strides towards their goals.

Shanti PetiwalaEditor

4 CLEAN MIDDLE EAST - KSA SUPPLEMENT | NOVEMBER 2015 www.cleanmiddleeast.ae

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Contents

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News

Cover Story

Hygiene

Hospitality

Advertorial

Product Diary

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NOVEMBER 2015 | CLEAN MIDDLE EAST - KSA SUPPLEMENT 5www.cleanmiddleeast.ae

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News

Cleaning companies must be responsible for hygiene An official source at the Health Affairs Directorate in Jeddah has attributed the spread of seasonal viruses to the decline in daily cleaning and maintenance of emergency departments by specialised cleaning companies at government hospitals. In Jeddah, four

cleaning companies are contracted to government hospitals; their inability to sanitise hospitals on a daily basis has been attributed to minimal manpower and commitments to several hospitals at once.

The Health Affairs Directorate places

responsibility for sanitising hospital departments on the director of emergency at the hospital, who should provide monthly reports about the level of cleanliness. Rather than carrying out their work, cleaning companies get rid of their responsibilities in Jeddah by distributing a number of bottles

of Dettol to hospitals each month, which is not sufficient in killing viruses and preventing their spread amongst patients and staff.

The issue of hospital cleanliness has become especially important in light of the spread of respiratory viruses and the emergence of some cases of swine flu.


Major hospitality groups plan expansion in Saudi ArabiaSeveral major international hospitality groups have announced expansion in the Kingdom. Swiss International plans to open the Swiss International Park hotel in Baljurashi and Swiss Spirit Hotel & Suites in Turaif as the first hotels by the chain with its Middle East partner, HDG from Dammam. Apart from this, Millennium & Copthorne signed two new hotels in the Holy City of Makkah, along with 8 more in the past six months. In the meanwhile, Starwood Hotels & Resorts has inked an agreement with a Saudi Arabian company to launch the Four Points by Sheraton Makkah Al Naseem property in the holy city. The hotel, slated to open in the second quarter of next year, will be the Four Points brand’s largest property globally with 1,139 keys. It will be

located in the Al Naseem district on the outskirts of central Mecca.

Apart from hotels, serviced apartments are also taking the forefront in the Saudi Arabian hospitality market. Accor Hotels has signed a strategic management deal to develop 15 new Adagio aparthotels over the next

five years, strengthening its partnership with Saudi Arabian conglomerate

Alesayi Group. Five of the Adagio projects have already been agreed upon and will be developed in Jeddah, Riyadh, Madinah and Jizan, with construction of the first hotel expected to start soon.

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Hako Advert.pdf 1 12/06/2014 7:28:07 PM

Sealed Air receives CSR Impact Award for ‘Soap for Hope’ programmeSealed Air Corporation was named the winner of the CSR Impact category in the Asian CSR Awards 2015 presented at the 14th Asian Forum on Corporate Social Responsibility (AFCSR). Sealed Air’s Himanshu Jain, Vice President for Indian subcontinent and Southeast Asia, received the award from His Excellency M.R. Pridiyathorn Devakula, former Deputy Prime Minister, Kingdom of Thailand at the awards ceremony. The CSR Impact Award honours a programme with that has an on-going track record of significant sustainable impact and is innovative and replicable.

From amongst 134 entries from 12 countries, Sealed Air won the award for its Soap for Hope programme on soap recycling and distribution. In partnering with hotels who are Sealed Air’s customers, Sealed Air collects and channels used soap to local communities for recycling into reconstituted soap bars. The soap is then

distributed back to the local communities.

The programme’s objective is three-fold: to save lives by promoting a cleaner and healthier environment through proper hand-washing with soap: to provide a means of livelihood for local communities through learning a new skill; and to help hotels reduce waste

by recycling used or discarded soap. “A typical 400-room hotel generates 3.5 metric tons of solid soap waste per annum. Hand-washing with soap is amongst the effective and inexpensive ways to prevent diarrheal and respiratory diseases in developing regions. Put these facts together and you can see that Soap for Hope addresses waste reduction and hygiene enhancement at the same time, while also generating livelihoods for local communities through soap recycling,” said Sealed Air’s Stefan Phang, Director for Sustainability and CSR.

JLL signs MOU with the Jeddah Chamber of Commerce JLL – a leading real-estate investment and advisory firm - and Jeddah Chamber of Commerce (‘JCCI’) signed the Memorandum of Understanding (MOU) to collect and share data on the retail sector in Jeddah. JLL will act as an independent third party to assist JCCI in the data collection process for the newly established JLL – JCCI Jeddah Retail Index. This index will improve transparency in the retail sector in Jeddah by collecting data from the members of the Retail Committee of JCCI,

which are major retailers and shopping centers, on a regular basis. The data will be included exclusively as part of JLL’s quarterly report to improve the quality of available data on the retail sector in Jeddah. Commenting on the

MOU with JCCI, Jamil Ghaznawi, National Director and Country Head of JLL’s KSA, said, “This MOU marks an important initiative to support greater transparency in the retail sector of Jeddah. We are pleased to partner with The Jeddah Chamber of Commerce and Industry and work with them to support this significant initiative in the market. The data provided by the chamber will contribute substantially to our quarterly reports and will encourage the use of more data in

similar market reporting processes.”

Adnan Mandoura, Secretary-General at JCCI said, “With the new JLL – JCCI Jeddah Retail Index, we will be collecting data from major retailers in order to improve transparency and availability of data on shopping malls. We are pleased to work closely together with JLL to share our respective expertise as we increase the information available about the retail sector in Jeddah.”


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rubbermaid ads.pdf 1 12/06/2014 7:42:51 PM


Cover Story

Brief on the facility: DTZ were approached directly by the client Al Dakar Al Khasa Marafeq (DKM) based upon its reputation for providing cost-effective, intelligent FM solutions. DTZ won the tender against strong competition and is providing IFM services to this iconic development in Jeddah.

Location: Jeddah

Size: 86,734 sq. m.

No. of buildings/floors: West Tower consists of 56 floors; East Tower consists of 15 floors; Podium Consists of 11 floors; CHP plant

No. of employees: 120

Client needs • Integrated FM • 24/7 helpdesk• Fit out management• Management of BOT and special O&M contractors

Company approach • Management of all FM services• 24/7 BMS monitoring and helpdesk• 24/7 CCTV monitoring• Implementation of SOPs for the project• Inventory management• Implementation of PPM programme• Implementation of

a Computerised Maintenance Management System (CMMS)• Tender process for the FM subcontracted services• Management of CHP utility contractors• Fit-out management

Result • Developed OPMs & SOPs for the project• Prepared RFP for all FM service providers• Developed asset register and uploaded into CMMS• Developed SLA and KPIs for all BOT and Special O&M contractors• Developed Environmental Management Plan

For years now, The Kingdom of Saudi Arabia has been the Gulf’s biggest construction market. The boom in construction and real estate has resulted in beautiful structures and skyscrapers across the Kingdom. But, what makes these structures even more attractive is the way they are being maintained. Each one of them is equally challenging and facilities management and cleaning companies take great care in ensuring that the asset is well taken care of.

Some of the leading facilities management and cleaning companies share case studies on some iconic facilities that they maintain. The case studies aim to provide details about the requirements of the asset and the approach the companies have taken to fulfill them.

Case studies of some of the most iconic buildings in the Kingdom of Saudi Arabia

Headquarters Business Park, Jeddah

Larger than Life


Brief on the facility: The Jabal Omar Shopping Centre is one part of a larger development, which consists of 38 towers, a 5-star hotel and around eight shopping centers. It is currently being maintained by JLL.

Location: Opposite Masjid Al Haram, Ibrahim Al Khalil Road, Makkah

Size: Total GLA of the development is more than 100,000 sq.m. GLA 16,000 Sq.m for mall S1, which is under JLL’s management for now. No. of buildings/floors: Four, containing 99 retail units, which include the supermarket, anchor stores, restaurants, banks, and line shops.

No. of employees: 5 JLL employees and third-party soft and hard services Client needs• The client needed a property and asset management company, which can also provide the retail leasing and marketing services.

• A group of professionals, who will manage all the operations of the shopping centre and also manage the FM services.

• To give superior guidelines on

technical and engineering grounds whenever asked.

Company approach • JLL provides a staff of five onsite people with outstanding local experience to manage the centre.

That includes a mall manager, operations manager, tenant relation officer, accountant and administrative coordinator.

• Merges the local experience with the global market experience and create the best operation methodology that fits with local needs.

• Provides a smart IT technology to create operation and financial platforms.

• A group of back-up professional team to guide and supervise the onsite team.

• Provides the appropriate training for the onsite team.

Result The centre was handed over to JLL to manage in its final construction phase. The centre came to be one of the leading shopping destinations in Central Makkah.

Jabal Omar

Shopping Centre,

Makkah

The Jabal Omar Shopping Centre is currently being maintained by JLL.


Cover Story

The Kingdom Hospital and Consulting Clinics is a leading private healthcare facility in Riyadh.

Brief on the facility: Kingdom Hospital and Consulting Clinics is one of the leading private healthcare facilities in Riyadh. The client aspired to move from an in-house model to an outsourced model; where the hospital can benefit from the international best practice. DTZ was awarded the contract on June 17, 2012.

Location: Riyadh, Kingdom of Saudi ArabiaSize: 43,000 sq. m.No. of buildings/floors: 1 buildingNo. of employees: 20 staff

Client needs: Facilities Management Services according to international best practices to improve current standards

Company approach • Management of the existing engineering team• Managing day-to-day operations• Staff continuous training • Asset condition audit

• Implementation of SLAs/KPIs• Management of existing sub- contractors within agreed KPIs• Inventory management• Implementation of a Computerised Maintenance Management System (CMMS)• Assisting in acquiring JCI accreditation

Result• Completed asset register and uploaded into our proprietary CMMS - TAM• Achieved operational cost reduction• Assisted in achieving JCI accreditation• Implemented a PPM Strategy • Carried out detailed condition audit submitted to the client• Implemented policies and procedures for engineering department

Kingdom Hospital and Consulting Clinics, Riyadh


The Boulevard Mall is managed for its FM and transition services by DTZ.

Brief on facility: The Boulevard is a luxurious shopping mall being developed on King’s Road in Jeddah. DTZ was approached by the client ‘Rubaiyat’ to provide FM consultancy and Integrated Facilities Management services for the mall. We were awarded the integrated facilities management operational services after the successful completion of our FM consultancy and transition services.

Location: Jeddah, Kingdom of Saudi ArabiaSize: 230,000 sq. ft.No. of floors/buildings: 4 buildings with 40 tenants; 200 car spacesNo. of employees: 13

Client needs• FM consultancy services• Transition management services • Integrated Facilities Management• 24/7 helpdesk• Implementation of Computerised Maintenance Management System (CMMS)

Company approach• FM consultancy services: o FM design review o Develop FM strategyo Preparation of fit out manualo Development of RFP and procurement process• Transition Management• Integrated Facilities Management• Inventory management• Implementation of PPM program• Implementation of a Computerised Maintenance Management System (CMMS)• Tender process for the FM subcontracted services

Result• Successfully completed FM design review• Developed tenant manual• Developed lease agreement• Developed SOPs for the project• Prepared RFP for all FM service providers• Developed asset register and uploaded into CMMS

Boulevard Mall, Jeddah

Hygiene

Just a few years ago, MRSA (methicillin-resistant Staphylococcus aureus) was the number one nasty bug,

spreading fear into the hearts of hospital administrators and patients alike. Our chief strategy for fighting this bug was handwashing, mainly because MRSA clings to the skin. Now, however, the most dangerous germs are the ones that live on surfaces such as door handles, bed rails, work surfaces, keyboards and phones.

In recent studies, it was shown that viruses such as the Ebola virus can remain viable on surfaces for several days, while other germs such as the ones that cause colds, ear infections, and strep throat can linger for weeks or even months.

“Hand hygiene is very, very important,” says Michael Phillips, a hospital epidemiologist at New York University Langone Medical Center, who has been studying this problem. “But, we are coming to understand that it is one of just several important interventions necessary to break the chain of infection that threatens our patients.”

Through different routesThe infectious organisms that require surfaces to be cleaned to break the chain of infection enter hospital rooms in a number

of different ways. Although Acinetobacter and Pseudomonas prefer to live in the soil and water, people regularly carry these germs into hospitals from the outside world on their shoes and clothes. The germs that live inside humans such as VRE, E. coli, Klebsiella and C. diff enter hospitals in patients’ intestines and escape when patients suffering from diarrhea, contaminating the air and equipment around them.

Many of these bugs can survive on surfaces such as glass, metal and plastic – the very materials used to make up the environment around us. Consider VRE. One strain that caused an outbreak at the University Medical Center Utrecht in the Netherlands grew in a lab dish for 1,400 days after being dried in a test that mimicked what might happen in a patient’s room. (MRSA also survives on surfaces, but for much shorter duration.). “It forces us to raise the cleanliness of the hospital as a clinical issue, just as washing our hands is a clinical issue,” says Cliff McDonald, a medical epidemiologist at the U.S. Center for Disease Control and Prevention. Because of such abilities, the latest bacterial threats create an infection risk at least as great as contaminated hands.

Exploring why cleaners are the front line of defence in infection control.

Cleaners Save Lives! Cleaners Save Lives!

The learning should be logical and progressive,

allowing the new employee to absorb and

retain the many new things they

need to know to protect the patients and themselves.


Cleaners Save Lives! Cleaners Save Lives!

In recent studies, it was shown that viruses such as the Ebola virus can remain viable on surfaces for several days, while other germs such as the ones that cause colds, ear infections, and strep throat can linger for weeks or even months.

The cleaner’s roleThe responsibility of eliminating the germs on these surfaces falls to the cleaning team. Cleaners and janitors are regarded as disposable workers—hard to train because their first language may not be English and not worth training because they may not stay long in their jobs. “This is the level in the hospital hierarchy where you have the least investment, the least status and the least respect,” says Jan Patterson, President of the Society for Healthcare Epidemiology of America.

At N.Y.U. Langone in 2010, Phillips and his co-workers launched a pilot project that redefined those formerly disposable workers as critical partners in patient protection. Janitors, they realised, know better than anyone else which rails are touched most frequently and which handles are the hardest to clean. The Langone ‘clean team’ paired janitors with infection-control specialists and nurses in five acute care units to ensure that all high-touch surfaces were thoroughly sanitised. In its first six months, the project scored so high on key measures—reducing the occurrence of C. diff infections and the consumption of last-resort antibiotics—that the hospital’s administration agreed to make the experiment routine procedure throughout the facility. It now employs enough clean teams to assign them to every acute care bed in the hospital.

So, what does all this tell us? It’s clear that ensuring surfaces are cleaned effectively is a key component in reducing the risks of exposure to harmful germs and to break the chain of infection.

Training protocolMonitoring the operational processes associated with environmental cleaning services, and properly training and managing the staff charged with these duties, are additional elements necessary for preventing transmission of HAIs (Hospital Acquired Infections). Strategies for assessing compliance may include use of checklists, direct observation (open or covert), and surveys of personnel and patients. Process evaluation and

improvement should also consider important human factors and logistical concerns that interact with environmental cleaning procedures, including workflow, staffing, staff training and supervision, collaboration between support services and clinical staff, institutional leadership, and patient preferences.

Cleaning professionals cannot be competent if the training programme is lacking. Most training is delegated to supervisors; this method has its shortcomings. Read an accurate job description of a supervisor in a 50-plus-bed hospital, and you will see there is little time available for training employees, especially new employees. Training a new employee properly is a full-time job for at least two weeks, tapering off from there. It is also inadequate to have other frontline employees train the new hire. A new employee should learn tasks in a logical sequence, and not be exposed to the jumble of duties that an experienced cleaning professional faces in an average day. The learning should be logical and progressive, allowing the new employee to absorb and retain the many new things they need to know to protect the patients and themselves.

In short, healthcare facilities need dedicated trainers. These trainers should be also responsible for quality control and retraining employees as necessary. Full-time trainers can also implement a logical training program that teaches each employee the steps needed to properly clean each type of healthcare settings; patient rooms, intensive care units, labor and delivery, common areas, procedure areas, administrative areas, etc. Awards and pins could be given for each skill set learned, creating pride and a higher level of competence, which would stop more infections.

There are many opportunities to reduce the spread of infection; training is the logical place to start.

About the Author: James Cleary is the CEO and Founder of the ICT Institute and LinkLearning.com.


Hospitality


Hospitality in the KingdomIn the face of the burgeoning hospitality sector in the Kingdom of Saudi Arabia, Clean Middle East speaks to two hotel professionals about the housekeeping and laundry industries in the region.

Rais Khan, Executive Housekeeper, Mövenpick Hotel Riyadh

Tell us a little about the housekeeping department at Moevenpick Hotels. Movenpick Hotel Riyadh has an

extremely professional team of housekeepers who are skilled and well-trained to understand guests’ needs. Training has been conducted with keen focus on modern housekeeping techniques and tools to provide guests with the best possible experiences during their stay.

Give us an idea of the housekeeping schedule and operations at the hotel? Our 24x7 housekeeping operations cover all three shifts in the 438 rooms, four restaurants, 12 meeting rooms, banquet hall with a capacity

of 1,000 pax, huge public area, Rotunda coffee lounge, health club, ladies spa, back of house, marble care, high-glass cleaning and other scheduled tasks. We have an efficient schedule that is strictly followed for each area.

How much importance is the housekeeping industry being given in hotels in Saudi Arabia?Housekeeping is the backbone of hotel industry anywhere across the world. It’s not just a cleaning department anymore. The idea is to build a service culture by providing a clean, safe and healthy

The primary driver for Saudi Arabia’s hospitality sector is tourism, the activities of which are centred around the holy cities of Makkah and Madina. Industry experts at the Saudi Commission for Tourism & Antiquities (SCTA) projected tourism to contribute as high as 5.4 per cent to the non-oil GDP of KSA

in 2015, reaching a strategic level of 5.7 per cent by 2020. In fact, Saudi Arabia’s tourism sector is expected to create more than 400,000 jobs in the next five years. The success, efficiency and overall infrastructure of this sector contributes immensely to the country’s economy. Multiple projects, growing leisure tourism, the increasing inflow of religious tourists, the expansion of Al Haram and government support by way of building transportation and properties infrastructures are all healthy indicators.

While furnished apartments are gaining prominence as an alternative, hotels remain the predominant form of accommodation in both cities. The government approach to development confirms that the Kingdom’s tourism industry has become a labour market on its own, focused to deliver a high-quality religious tourism experience, as is the case with Hajj services. And this information is reiterated by the exodus of hotel companies that have announced new properties in the country. These include two hotels by Swiss International in Baljurashi and Turaif, two by Millenium and Copthorne in Makkah, and the world’s largest Four Points by Sheraton from Starwood in Makkah.

We spoke to two hospitality professionals from the Kingdom of Saudi Arabia, to get an idea of their respective industries. Imran Khan, the Cluster Laundry Manager, from the Jeddah Hilton, Waldorf Astoria Jeddah speaks about what drives the laundry market in region and the laundry operations at the property. While, Rais Khan Executive Housekeeper Mövenpick Hotel Riyadh, speaks about the trends in housekeeping and how it has changed over the years.

Imran Khan, Cluster Laundry Manager-Jeddah Hilton, Waldorf Astoria Jeddah

Tell us a little about the laundry

department at Jeddah Hilton. The laundry department in hotels plays an essential role in hotels. In fact, it’s these unsung heroes that our guests remember for a long time, which makes them our potential long-term customers.

At the Jeddah Hilton, the quality of laundry has always left a lasting impression. The traditional hospitality of Hilton Hotels reflects in Jeddah Hilton to provide a comfortable stay for our distinguished guests. Attention to detail is what makes the stay at our hotel more pleasant for our guests.

How much importance is the laundry industry being given in hotels to Saudi Arabia?The laundry market in Jeddah is largely driven by the price of laundering items with an equal importance on quality and services. However, three years ago, very little importance was

given to the lifespan of the linen and services. But now, we can see immense potential. Although technological advancement in the Saudi Arabia market is taking place at a slower pace as compared to Europe and the USA, the focus on these advancements is gradually increasing due to rising labor costs (visa, accommodation, salaries, etc.). And with quality products entering the market, productivity has increased as well.

The market is now making way for new laundry projects with a production capacity of approximately 50 tons per day with tunnel washers and state-of-the-art technology.

The upcoming hotels have very small in-house laundries for washing uniforms and guests garments, but the major portion of laundry services is outsourced to commercial laundries. The old laundries, which fail to modernize their operations according to the current market requirements and are not able to solve problems of risings costs, are phased off, while the concept of centralized laundry operations works in a much more planned manner. That is why new commercial tunnel wash laundries are approaching fast in the market to cover up for the required needs.

How much importance do you give to sustainability? Sustainability is an important aspect in any profession. From using the right and approved chemicals, handling the guests and rooms laundry to keeping consistency on the quality of standards is essential in achieving sustainability.

Especially since the region has been facing epidemic diseases like MERS, etc. it is important to maintain high standards of cleanliness in the laundry.

Anything unique to the laundry operations at Jeddah Hilton that you would like to talk about? Waldorf Astoria is a 7-star property by Hilton (The Royal Palace named Qasr Al-Sharq). As far as the on-property laundry is concerned, we have a good team, which is completely trained and maintains high standards in the laundry. Around 40 per cent of the team is from the region, and their skill-set is a big asset to the team.

We have had the honour to serve many high profile guests including princes and princesses on a regular basis; hence we ensure that our standards are on top-of-the-line and in tune with the standards of the hotel.

environment along with providing the excellent services that are part of the company’s statement. The concept of housekeeping in Saudi Arabia has undergone a sea change. With the rise in tourism, guests are well aware about their needs in having a clean and hygienic environment. Hence, we have to remain up to date about their needs so that we can fulfill them.

Tell us about the various techniques, technologies and chemicals that you use at your premises. How much importance do you give to sustainability? We have adopted all modern equipment, techniques, technologies and chemicals – from steam cleaning machines for heavy stains to the latest gadgets to relying on room and

maintenance work in order to avoid delays in check-in/check-out processes, as it has a big role and impact on guest satisfaction. In fact, we use chemicals from leading companies like Sealed Air for housekeeping and laundry to maintain high-standards on the property. And sustainability is included in all these practices. After all, that’s how we build trust in our guests.


18 CLEAN MIDDLE EAST - KSA SUPPLEMENT | NOVEMBER 2015

Advertorial

www.cleanmiddleeast.ae

Maximising Profits through Innovation

Hako Machines’ diverse range of efficient machines that are up to date with the current trends and demands makes the brand ideal for any setting.

- by Andrew Park – Reza Hygiene, Hako Division

These days image is everything. In the Middle East region, one of the biggest problems is dust

and fine debris, which is a concern for all facility managers and contract cleaners. The inefficient use of labour and poorly maintained cleaning machines vastly affects the costs of operation and therefore the overall profitability. Maximising profitability is the key to the continued success of the businesses that are operating within those markets.

In a recent copy of UK Magazine Cleaning Matters, Paul Kelly (Commercial Director for Rubbermaid Commercial Products) comments on the challenges for the UK contract cleaning industry in 2014. Paul says, “From my UK perspective, I would say that with the improving but still tough economic climate, the cleaning industry is under constant pressure to supply their services at an ever reducing cost or deliver more for the same cost.”

The right equipmentOver 80 per cent of a contract cleaner’s costs are wages, so companies are looking for any form of innovation to help reduce this. This can come in the form of new PDA and management systems, streamlining operations and operational staff and increasing innovations in the types of cleaning machines that are used.

Within the warehousing and distribution sector, ride-on sweepers are commonly used to minimise dust, dirt and debris whilst cleaning. Sweepers come in various formats, power sources and sizes but what they do have in common is that

they pick up debris! Once the collection hopper is full, the operator then needs to take the machine to the waste area and empty the hopper so that he can then move back to the area he was cleaning to complete his task. The sweepers in the industrial market follow one of two main sweeping principles: Over-throw collection or Direct-throw collection.

Over-throw collection lifts debris up and over the rotating sweeping brush and then deposits it in the hopper.

Direct-throw collection is very similar to a dust pan and brush type set up in which the rotating brush flicks the debris directly into the hopper.

The sweepers in the industrial market follow

one of two main sweeping

principles: Over-throw collection or Direct-throw

collection.


Both systems have benefits depending on the application, type of debris and the environment. Moreover, both systems need to have an effective filtration process to ensure continued performance during operation. The most popular and effective system is the overthrow system as this ensures that 100 per cent of the hopper capacity is utilised as the hopper is filled from the top, which increases the operator’s productivity by reducing the amount of dead time spent emptying the hopper.

Filtration also needs to be considered when selecting the most effective sweeper. During the cleaning process, heavier debris are lifted up by the main sweeping brush and deposited into the hopper, but due to the vacuum, the lighter dust is drawn into the filter, which will eventually become clogged up. And this leads to the operator again having to stop the cleaning pattern and unblock the filter. If this isn’t done properly or effectively, it results in plumes of dust being projected into the customer’s operational environment.

For optimum performance There are various technologies on the market, which can help and ensure optimum performance in both overthrow sweeping and filtration. For instance, Hako machines have two significant technologies that guarantee high levels of performance in both sweeping and filtration.

The Patented ABBA system (Automatic Container Brush Adaptation) ensures that as the sweeping brush wears during normal operation, the leading edge of the container continually adjusts towards the tips of the brushes, which means that there is no loss of debris collection and increased operator productivity. This system is available on the full line of their ride on industrial sweepers.

In terms of effective filtration, Hako has the R²S System (Resonance Shaking System), which ensures that the filter is efficiently cleaned out on the move electronically. The machines have an electric motor that initiates fins on the filter that shake the system at varying frequencies. This leads to the collected finer dust and debris being automatically shaken off the filter and dropped back down into the hopper. This means that the operator can continue to clean without stopping and manually cleaning the system, which in turn increases the time spent on the cleanable area – increasing significantly the productivity of the operator, therefore reducing staff costs for that job.

Outdoor and indoor operationsFor outdoor cleaning, road sweepers or large vacuum machines are used to control dust, debris and litter. Ranging in size, these types of machines are used to clean many types of applications from shopping centre car

Hako manufactures high-quality scrubber driers that are supplied to all of the major retailers and shopping malls around the world. In combination with Reza Hygiene, these machines are delivered to retailers ‘Retail Ready’ and are supplied with everything required to go live the second they are commissioned on site.


parks through to large municipality spaces. These machines have a large upfront cost, so choosing the right machine and ensuring that it can deliver value is crucial.

Hako machines ensure clients achieve the best value with these machines via the multifunctional systems they supply. For instance, the Hako Citymaster 600 and Citymaster 1600 both have quick release systems at the front of their machines, which can change the unit from a sweeper to a lawn mower in a matter of minutes. Inside the machine, intelligent dynamic software provides ease of use for the operator and minimises training time resulting in improved efficiency.

For indoor applications, hard floors are widely used in the Middle East. For instance, the marble or terrazzo floors that we see in shopping malls. Again, the high polish finish that these floors provide adds to the high-class image of these prestigious facilities, but they too require specific and specialised care. Traditionally, scrubber driers have been used to maintain the finish and remove spillages and stains in combination with single-disc machines being used to carry out the in-depth stripping and

sealing of polish on the floor.Hako manufactures high-quality scrubber driers that are supplied to all of the major retailers and shopping malls around the world. In combination with Reza Hygiene, these machines are delivered to retailers ‘Retail Ready’ and are supplied with everything required to go live the second they are commissioned on site. Reza Hygiene manufactures a large range of floor care chemicals to ensure the perfect finish every time.

Obviously water and hard floors could provide a potential health and safety concern if not collected efficiently. With this in mind, all Hako Scrubber Driers are supplied with a unique squeegee

design based on a parabola. This ensures that there are equal levels of suction across the whole blade, which in turn ensures 100 per cent water collection from hard floor surfaces.

Sustainable servicesIn terms of ‘green cleaning’, Hako also has another trick up their sleeve! Water conservation is a big topic for everyone at the moment, but Hako has the answer. The patented Hako Aquastop feature has been tested and proven by the German organisation TUV, wherein it can save water and chemicals by up to 50 per cent. This is achieved by wrapping a rubber skirt around

the disc brush head. This maintains a constant head of water as the water isn’t spun outwards from the cleaning area but kept in place. Companies that utilise technologies such as these can expect to reduce their shift and staff costs as the time taken to complete the cleaning task required is significantly reduced.

For more information on the Hako Sweeping Innovations, please don’t hesitate to contact Reza Hygiene - Hako Machines division.

Advertorial

P.O. Box: 80260, Dubai United Arab Emirates.Tel: +9714 2970512 , Fax. +971 4 2970513Email: [email protected]


Product Diary

SCA’s new Tork dispenser line The Tork Image Design Line is built on insights from customers and architects. The entire range is available as BIM objects that can be directly applied to 3D modeling. Tork Image Design Line accentuates the surrounding washroom in a beautiful way through its timeless design with a stainless steel and high finish plastic make. The horizontally brushed stainless steel is done with a carefully selected degree and distance between the strokes. The black contrasts create an edge and the slim and floating impression it offers adds to the aesthetics.

The range is developed with several features to bring state-of-the-art functionality to both users and service staff – integrated sensors form smart maintenance, touch-free dispensing, a one-at-a-time dispensing system, easy to maintain and refill and no fingerprints and stains.

To feature your latest products, contact: [email protected]

XS machine - XL productivity with Taski’s newest member

The Taski Swingo 2100μicro may be small in size, but it’s huge when it comes to efficient and intelligent cleaning of congested areas like shops, malls, hospitals etc. Ergonomic, economic and very productive, it’s also one of the company’s most adjustable machines to date. Although the machine is very slender and small (58 cm machine body width), it’s been engineered to fit any operator perfectly. The combination of speed, agility, visibility and a large solution tank offers an attractive total cost of ownership, without compromising safety for operator and environment.

IPC’s hot water high pressure cleanerPW-H28 is the hot water high pressure (HP) cleaner conceived in close collaboration with IPC clients in response to the demand for a simple, compact machine, that is economic and easy to use, but still efficient and performs like a professional one. PW-H28 is a compact HP washer with an innovative layout, extremely easy to use and economic to maintain. The easy access to all internal components ensures reduced operative and maintenance costs. The Advanced Temperature Control system ensures constant temperature, reducing costs on fuel consumption without compromising the machine efficiency. The long life components and the exclusive safety devices make this machine extremely reliable and suitable to work in any environment and condition with the maximum safety.

ق�صة غالف

فاخر بوليفارد مركز تسوق يعد املنشأة: موجز حول

حيث تم تطويره عىل طريق امللك يف جدة. وقد

لتوفري »رباعيات« العميل تواصلت دي.يت.زد مع

والتسهيالت املرافق إلدارة االستشارية الخدمات

املتكاملة والتسهيالت املرافق إدارة وخدمات

التسوق. ملركز

إلدارة التشغيلية الخدمات علينا الرتسية تم وقد

الخدمات استكامل بعد املتكاملة والتسهيالت املرافق

والخدمات والتسهيالت املرافق إلدارة االستشارية

بنجاح. االنتقالية

السعودية العربية اململكة جدة، املوقع:

املساحة: ٢3٠.٠٠٠ قدم مربع

عدد املباين/ الطوابق: 4 مباين مع 4٠ مستأجرا؛ ٢٠٠

سيارات موقف

١3 موظفا عدد املوظفني:

العميل: احتياجات

والتسهيالت املرافق إلدارة استشارية خدمات •

االنتقالية اإلدارة خدمات •

املتكاملة والتسهيالت املرافق إدارة •

اليوم/ عىل مدار األسبوع خدمات املساعدة طوال •

الحاسوب مبعونة الصيانة عمليات إدارة نظام تطبيق •

)CMMS(

الرشكة: أسلوب

والتسهيالت املرافق إلدارة استشارية خدمات •

والتسهيالت املرافق إدارة تصميم مراجعة •

والتسهيالت املرافق إدارة اسرتاتيجية تطوير •

التجهيزات دليل إعداد •

العرض واملشرتيات إجراءات طلب تطوير •

االنتقالية اإلدارة •

املتكاملة والتسهيالت املرافق إدارة •

إدارة املخزون •

PPM برنامج تطبيق •


)CMMS(

إعداد إجراءات املناقصة بشأن خدمات إدارة املرافق •

الباطن من عليها املتعاقد والتسهيالت

لنتيجة: ا

والتسهيالت املرافق إدارة تصميم مراجعة استكامل •

بنجاح

املستأجرين دليل تطوير •

التأجري اتفاقية تطوير •

باملرشوع الخاصة البيع نقاط تطوير •

املزودة لخدمات الجهات لجميع العرض إعداد طلب •

والتسهيالت املرافق إدارة

املوجودات واألصول وتحميله يف نظام تطوير سجل •

)CMMS( الحاسوب الصيانة مبعونة إدارة عمليات

بوليفارد مول، جدة، اململكة العربية السعودية

وقد تم الرتسية علينا

الخدمات التشغيلية

إلدارة املرافق

والتسهيالت املتكاملة

بعد استكامل الخدمات

االستشارية إلدارة

املرافق والتسهيالت

والخدمات االنتقالية

بنجاح.

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ق�صة غالف

مستشفى

اململكة

والعيادات

االستشارية،

الرياض،

اململكة

العربية

السعودية

والعيادات اململكة مستشفى تعد املنشأة: موجز حول

الرائدة يف الخاصة الطبية الرعاية أحد مرافق االستشارية

الخاص النموذج االنتقال من إىل العميل الرياض. ويطمح

الخدمات الخدمات بذاته إىل منوذج تعهيد الذي يقدم

أفضل من تستفيد أن للمستشفى للغري؛ حيث ميكن

العقد عىل دي.يت.زد العاملية. وقد تم ترسية املامرسات

يف ١7 يونيو ٢٠١٢.

السعودية العربية اململكة الرياض، املوقع:

املساحة: 43.٠٠٠ مرت مربع

١ الطوابق: مبنى املباين/ عدد

٢٠ موظفا عدد املوظفني:

والتسهيالت املرافق إدارة العميل: خدمات احتياجات

الحالية املعايري لتحسني العاملية املامرسات ألفضل وفقا

الرشكة: أسلوب

الحايل الهنديس الفريق إدارة •

اليومية العمليات إدارة •

للموظفني املتواصل التدريب •

املوجودات واألصول مراجعة حالة •

األداء الخدمة/ مؤرشات اتفاقيات مستوى تطبيق •

لرئيسية ا

الحاليني ضمن مؤرشات الباطن املقاولني من إدارة •

عليها املتفق الرئيسية األداء



)CMMS(

اللجنة الحصول عىل شهادة االعتامد من املساعدة يف •

)JCI( الدولية املشرتكة

لنتيجة: ا

املوجودات واألصول وتحميله يف استكامل سجل •

الحاسوب مبعونة الصيانة عمليات إدارة نظام

CMMS-TAM الخاص بنا

التشغيلية التكلفة يف انخفاض تحقيق •

املساعدة يف الحصول عىل شهادة االعتامد من اللجنة •

)JCI( املشرتكة الدولية

PPM تطبيق اسرتاتيجية •

تنفيذ مراجعة تفصيلية للحالة وتقدميها للعميل •

تطبيق السياسات واإلجراءات الخاصة بالقسم الهنديس. •

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ق�صة غالف

مركز جبل

عمر للتسوق،

مكة، اململكة

العربية

السعودية

موجز حول املنشأ: يعد مركز جبل عمر للتسوق جزء واحد

38 برج، وفندق خمسة نجوم من تطوير كبري، ويتألف من

وحوايل مثانية مراكز تسوق.

ويتم إدارته يف الوقت الراهن

من قبل جي أل ال.

الخليل، إبراهيم الحرام، شارع املسجد مقابل املوقع: •

السعودية. العربية اململكة مكة،

بأكرث للتطوير اإلجاملية املساحة تقدر الحجم: •

من ١٠٠.٠٠٠ قدم مربع، مساحة ١6.٠٠٠ قدم مربع

للمول S١ وهو تحت إدارة جي ال ال اآلن.

عدداملباين/الطوابق: أربعة تحوي 99 محل تجزئة، •

أنكور ومطاعم وبنوك تشمل مركز تسوق ومحالت

تجارية. ومحالت

عدداملوظفني: ٥ موظفني من جي ال ال وخدمات •

مادية وغري مادية مقدمة من طرف آخر.


العقار واألصول، ميكنها العميل بحاجة لرشكة إلدارة إن •

التسويق وتأجري بتوفر خدمات تقوم أن أيضا

التجزئة. محالت

عمليات بإدارة جميع يقومون املحرتفني من مجموعة •

املرافق. إدارة التسوق وخدمات مركز

الرشكة: اسلوب

٥ تقوم جي ال ال بتوفري فريق عمل يتألف من -

املركز. موظفني يف املوقع لديهم خربة محلية مميزة إلدارة

العمليات ومسئول ومدير املول مدير العمل فريق ويشمل

اإلداري. واملنسق واملحاسب املستأجرين عالقات

أفضل العاملية وخلق السوق املحلية بخربة الخربة دمج -

املحلية. االحتياجات مع تتناسب تشغيل طريقة

منصات لخلق الذكية املعلومات تكنولوجيا تقديم -

ومالية. تشغيلية

املوجود الفريق لقيادة الفني الدعم مجموعة من فرق -

يف املوقع واإلرشاف عليه.

املوقع. املوجود يف للفريق املناسب التدريب توفري -

النتائج:

املركز إىل جيه.ال.ال إلدارته يف مرحلته اإلنشائية تم تسليم

الرائدة يف التسوق املركز أحد وجهات النهائية. ويعترب

مكة. مدينة قلب

٢٢ www.cleanmiddleeast.ae

دراسات حالة

لبعض املباين

األكرث شهرة يف

اململكة العربية

السعودية.

رئاسة مجمع األعامل، جدة، اململكة العربية السعودية

ق�صة غالف

موجز حول املنشأة: متت مخاطبة دي يت زد

مبارشة من قبل العمل الداكر الخاصة للمرافق

استنادا عىل سمعتها يف تقديم حلول فعالة من

حيث التكلفة. وقد ربحت دي يت زد العطاء يف

وسط منافسة رشسة، وتقدم اآلن خدمات إدارة

املرافق املتكاملة لهذا التطوير املثايل الكائن يف

جدة.

املوقع: جدة، اململكة العربية السعودية •

الحجم: 86.734 قدم مربع. •

عدداملباين/الطوابق: الربج الغريب •

يتكون من ٥6

طابق، الربج الرشقي يتألف من ١٥ طابق،

يتألف

البوديوم من ١١ طابق، ومحطة مشرتكة لتوليد

الكهربائية والحرارة. الطاقة

عدداملوظفني: ١٢٠ •


إدارة املرافق املتكاملة •

تقديم املساعدة طوال الـ ٢4 ساعة •

يف يوم 7 أيام يف األسبوع

التجهيزات إدارة •

إدارة مقاويل التشييد والتشغيل ونقل امللكية •

ومقاويل التشغيل والصيانة الخاصني.

اسلوب الرشكة:

إدارة جميع خدمات إدارة املرفقات. •

تقديم اإلرشاف واملساعدة عىل مدى الـ ٢4 •

ساعة يف اليوم 7 أيام يف األسبوع.

املراقبة بكامريات املراقبة عىل مدى الـ ٢4 •

ساعة يف اليوم 7 أيام يف األسبوع

تطبيق إجراءات التشغيل القياسية للمرشوع. •


تطبيق برنامج إدارة محافظ املشاريع •

تطبيق نظام إدارة عمليات الصيانة مبعونة •

)CMMS( الحاسوب

إعداد إجراءات املناقصة بشأن خدمات إدارة •

املرافق والتسهيالت املتعاقد عليها من الباطن

إدارة مقاويل مرافق محطات توليد الطاقة •

الكهربائية والحرارة املشرتكة.

التجهيزات إدارة •

النتائج:

تطوير مكتب إدارة شئون املوظفني و إجراءات •

للمرشوع. القياسية التشغيل

إعداد طلبات تقديم العروض لجميع مزودي •

الخدمات.

تطوير سجل املوجودات واألصول وتحميله •

يف نظام إدارة عمليات الصيانة مبعونة

)CMMS( الحاسوب

تطبيق اتفاقيات مستوى الخدمة/ مؤرشات •

األداء الرئيسية لجميع مقاويل التشييد

والتشغيل ونقل امللكية ومقاويل التشغيل

الخاصني. والصيانة

تطوير خطة إدارة البيئة. •

العقارات مباين الخليج. وقد متخض عن االزدهار يف سوق العربية السعودية لسنوات وحتى اآلن سوق اإلنشاء األكرب يف منطقة لقد ظلت اململكة

التي تدار بها. حيث متثل كل واحدة وناطحات سحاب جميلة يف جميع أرجاء اململكة. ولكن اليشء الذي يجعل هذه املباين أكرث جاذبية هي الطريقة

العناية باألصول بشكل جيد. التنظيف دورا هاما يف ضامن منها تحديا عىل حد سواء، وتلعب وإدارة املرافق ورشكات

الحالة إىل توفري التي تديرها. وتهدف دراسات الرائدة يف مجال إدارة املرافق والتنظيف دراسات الحالة يف بعض املرافق املميزة تتشارك بعض الرشكات

املتطلبات. بهذه للوفاء الرشكات قبل هذه املتبعة من والطريقة املوجودات متطلبات تفاصيل حول

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