Managing Misbehaviors

Managing MisbehaviorsPresented by: Raezzelle M. Calizo, RNIntroductionManagers often face problem behaviors in the work setting that must be solved to prevent additional negative consequences.Misbehavior is costlyMisbehavior reduces performanceMisbehavior can impact the entire organization negativelyThe full range of behaviors: OCB Organizational Citizenship Behavior

OB Organizational Behavior (normal)

OMB Organizational Misbehavior

ORGANIZATIONAL MISBEHAVIORS (OMB)Organizational Misbehavior (OMB)Is defined as any intentional action by member/s of organization/s which defies and violates:Shared organizational norms and expectations, and/orCore societal values, mores and standards of Proper Conduct.

(Vardi & wiener, 1996)Examples of Misbehavior at work

Arson

Blackmail

Bribery

Bullying

Cheating

Discrimination

Dishonesty

Espionage

Fraud

Incivility

Intimidation

kickbacks

Lying

Privacy Violations

Theft

Threat

Whistle Blowing

Withholding information (concealment)

Withholding information (concealment)ORGANIZATIONAL MISBEHAVIOR MANAGEMENTManaging employee misbehavior takes an active position in that managers are responsible to act, solve, and correct problems

Misbehavior is viewed as a form of antisocial behaviorModel of Organizational MisbehaviorIndividualJobGroupOrganizationNormative ForceInstrumental ForceIntention to MisbehaveBInterpersonal MisbehaviorIntrapersonal MisbehaviorPerformance MisbehaviorProperty MisbehaviorPolitical MisbehaviorFinancialSocialACFocus on AntecedentFocus on OutcomesAntecedentsMediatorsOutcomesCostsManagement InterventionsActions taken by managers to prevent, control, or respond to harmful misbehavior.There are three specific points for management intervention-A, B, and C.Selected Misbehaviors in the work placeSexual Harrassment

Sexual HarassmentUnwelcome advances, requests for sexual favors and other types of verbal, psychological, or physical abuses.Sexual HarassmentFrom a legal perspective, there are several types of sexual harassment, including:Quid pro qouHostile work environmentPsychologicalSexual HarassmentSexual harassment is a form of aggression and unethical behaviorSexual harassment is a form of discriminationSexual harassment is illegalSexual harassment occurs because of power differences and lustSexual harassment occurs across gender lines and across sexual orientation linesSexual HarassmentHow can a manager recognize a behavior as sexual harassment?The Family IQ TestThe Public Forum TestDual Treatment

Aggression and ViolenceAggression and Violence

Aggression and ViolenceAggression at work the effort of an individual to bring harm to:others with whom the person worked forothers with whom the person currently works foran organization (i.e., current or past)The attempt to bring harm is intentionalIt includes psychological as well as physical injuryAggression and Violence

Aggression and ViolenceViolence (or the threat of violence) creates a workplace climate of fear, uncertainty, anger, and hostility

This type of climate creates stress for employees

Aggression and ViolenceThe increase in non-fatal violence and acts of aggression in the workplace may be the result of:downsizingpoor management observation and anticipation skillsincreased insecurityincreased pressure for more productivitylonger work hours

BullyingBullying

BullyingBullying repeated actions, that are directed to another worker,which are unwanted,which may be done deliberately or unconsciously,but clearly cause humiliation and distress that creates an unpleasant work settingBullyingThe behaviors of a bully are intended to be hostile actions or are considered by the victim to be hostileBullying is an evolving processHumiliating or punitive behaviors become an accepted pattern over timeBullying thrives when supported by the organizations culture

IncivilityIncivility

IncivilityWorkplace incivility involves acting rudely, discourteously, or in a demeaning manor toward othersIt is a lack of respect for othersIt appears to be on the increase outside and inside the workplaceIncivility can cause workplace conflicts and detract from productivity

IncivilityBeing civil or polite with regard to others in an organization is preferredIt constitutes organizational citizenship behavior (OCB)Firms are using training and education programs to eliminate thisObjective is to involve participants in practicing civility and proper etiquetteFraudFraud

FraudFraud is a combination of motive and opportunityThe opportunity to commit fraud is addressed through internal control systemsEnsuring fairness, good working conditions, and sound leadership are available can help reduce the motivation to resort to fraud

Substance AbuseSubstance Abuse at Work

Substance Abuse at WorkSubstance abuse among workers represents billions of dollars in organizational financial lossNon-users are also at riskResearch concludes that workers substance abuse is a personal characteristic and has less to do with working conditionsThere is no accurate test that can predict current or future substance abuse

59Cyberlacking

Cyberslacking the use of the Internet for personal reasonsIt is a form of virtual goldbrickingPersonal cyberslacking can also place a burden on an organizations computer networkEmployees who access pornography sites on office computers may also contribute to sexual harassment behaviors

Electronic monitoring of employees on the job is now practiced by many U.S. organizationsE-mail, computer files, and interactions with customersOrganizations have used electronic monitoring information to fire employees who mix personal and organizational business

SabotageSabotage

SabotageSabotage involves damaging or destroying an organizations or colleagues equipment, workspace, or dataIt is an expression of aggression or violence by something tangibleSabotage targets include:peopleequipmentoperationsSabotageAngry employees covertly and overtly resort to sabotage to:get evencorrect a perceived wrongtake revengemake a statement to othersAttempts to minimize sabotage appear to focus on treating employees fairly and honestly

TheftTheft

TheftTheft the unauthorized taking, consuming, or transfer of money or goods owned by the organizationStealing is not limited to tangible propertyData, information, and intellectual property can and are stolenTheft is a serious issue that managers need to address

TheftElectronic surveillance is increasingly used to stop or catch thieves

Organizations have also increased their use of honesty or integrity tests to identify theft-prone job candidates before hiring themUse of these tests is inconclusive

Theft (The four STEAL Motives)ApprovalMotiveSupportMotiveEven the ScoreMotiveThwart MotiveOrganizational EncountersOrganizational EncountersEncounters - Covers presentations on ethics, global management, managing technology and information, balancing work, life, and family issues, and best in class applications.For example, there is a new Organizational Encounter that describes flextime and work-life balance programs at companies like PricewaterhouseCoopers, J.C. Penneys and Motorola.Some Social Legislations Imposing Legal SanctionsAnti-Sexual Harassment Act of 1995Anti-Bullying Act of 2013Phases of the moon

The metaphor of the moonThere is only one day in a month when we see the full moonMost of the month, parts of the moon are hidden:Half the month it is growingHalf the month it is getting smaller

So are behaviors in organizations. We can rarely observe the full scope of the phenomenon. Most of the time, part of it is hidden.

THANK YOU! ReferencesIvancevich J., Konopaske R., Matteson M. Organizational Behavior and Management: 7th Edition pp.205 230Vardi, Y., Wiener, Y., 1996. Misbehavior in Organization: A motivational FrameworkMcShane, S., Von Glinow, M. Human Behavior in Organization 8th Editionhttp//:www.google.com(images)