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Page | i
PGDM@NMIMS
Batch 05 Trimester 02
Course: Managing Operations
OVERVIEW OF COURSE
COURSE OBJECTIVE
The objective of the course is to familiarise students with the vast scope and applicability of the
concepts in Operations Management. It aims to equip students with the basic tools and
techniques available that can be used to address Operational issues and solve problems.
Through an interactive learning method using case illustrations students learn to appreciate that
each business situation is a unique one and standard ready-made solutions do not exist.
However, a good understanding of the assumptions, theories and problem solving techniques of
Operations Management serve as invaluable tools in the hands of operations managers and all
managers, who can then take suitable decisions using any or many of these concepts and
techniques in combination to create a competitive advantage.
LEARNING OUTCOMES
To appreciate that there is no escape from Operations Management in life, particularly
so if we are engaged in any business, service, profession or agriculture involving scarce
resources such as people, land, water, air, time or their various manifestations in the
form of capital, money, material, labour, machines etc..
To dispel the misconception, if any, that Operations Management is more to do with
manufacturing and engineering processes. It is as much about processes in banking, IT
and ITES, hospitals, human resources management (HRM), retail or even processes
such as the preparation for our exams or a wedding ceremony.
To identify whether an issue is within the scope of operations management, that is,
define the problem, and use a systematic and analytic approach towards finding a
solution. After the course the students should be able to use concepts, terms, technique
and tools of Operations Management. In case of complex issues they would know how
to go about finding the best possible solution under the circumstances.
Page | ii
PGDM@NMIMS
Batch 05 Trimester 02
Course: Managing Operations
SCOPE OF THE COURSE
The study plan covering readings, classroom sessions, group work sessions and
assignments corresponding to each session are outlined below.
It is mandatory to go through the Pre-Session Readings and prepare for case study
discussions. Quiz or surprise tests would be conducted on the same. For post contact
reading, please refer to the handouts listed under Additional Readings.
The course consists of 4 Themes spread over 10 Modules and 20 sessions. Each session will be of 1hr. 30 mins.
Course Outline
Theme I: Operations Management Using Operations to Compete
Module 1 Introduction and Overview of Operations Management;
Products and Processes; Trends and Issues
Module 2 Operations Strategy
Module 3 -- Product Development and Process Design and Analysis
Theme II: Managing Production Systems A Systems Approach
Module 4 Constraints Management in Business Processes;
Scheduling and Sequencing
Theme III: Supply Management
Module 5 - Supply Chain Management Key Objectives, Issues and Trends
Module 6 - Strategic Capacity and Facility Location
Module 7 - Aggregate Sales and Production Planning
Module 8 - Inventory Control
Theme IV: World Class Production Systems
Module 9 - Total Quality Management and Six-Sigma
Module 10 - Lean Management & Toyota Production System
Page | iii
PGDM@NMIMS
Batch 05 Trimester 02
Course: Managing Operations
PEDAGOGIC TOOLS
The pedagogic tools available to each participant are:
Study Plan Folder
Textbook
The textbook to be followed is:
Author/s Name of Book Publisher Edition
B. Mahadevan Operations Management Pearson Second
Edition / latest
Reference Books
Author/s Name of Book Publisher Edition
Lee Krajewiski
Larry Ritzman
Manoj Malhotra
Operations Management 8e
Processes and Value Chains
Pearson
Education
Eighth Edition
/ latest
Chase-Jacobs-
Aquilano
Operations Management for
Competitive Advantage
Tata McGraw-
Hill
Tenth Edition
/ latest
Jay Heizer
Barry Render
Operations Management Pearson
Education
Eighth Edition
/ latest
William J.
Stevenson
Operations Management Tata McGraw-
Hill
Eighth
Edition / latest
Eliyahu Goldratt The Goal North River
Press / Indian
Paperback
Latest Indian
Edition
Page | iv
PGDM@NMIMS
Batch 05 Trimester 02
Course: Managing Operations
The study encompasses the following:
Pre-Class Readings
Classroom Lectures and Discussions
Case Discussions, Case Problems and Presentations
Quizzes and Class Tests
Simulations, Assignments and Practice problems
Post Session Reading of Articles / Cases / Reference Books
GRADING
1. Quiz / Simulations / Assignments 15%
2. Case discussion and presentation _ 15%
3. Mid Term Exam _ 20%
4. End Term Exam _ 50 %
Please come prepared with the pre-session readings as specified for each session, and
bring this study plan booklet in class for sure!
Page | v
PGDM@NMIMS
Batch 05 Trimester 02
Course: Managing Operations
SESSION 1
THEME I: USING OPERATIONS TO COMPETE
INTRODUCTION AND OVERVIEW - MODULE 1
Pre Session Reading
Case Illustration : Operations management at MTR Foods (Textbook Chapter 1)
Classroom Session (90*1 min)
Class Discussion: Understanding and its use in life in general and businesses in
particular
System Perspective and Production Systems Products and Processes
Differences between Services and Goods production
Evolution of Operations Management
Operations Strategy Strategic, Tactical, Operational
Contemporary trends and issues in Operations Management
Post Session Reading
Case Study Preparation
Note: This case is to be used later during the course for class discussion and
presentation by participants for evaluation.
Page | vi
PGDM@NMIMS
Batch 05 Trimester 02
Course: Managing Operations
SESSIONS 2 & 3
THEME I: USING OPERATIONS TO COMPETE
OPERATIONS STRATEGY - MODULE 2
Pre Session Reading
Case Illustration: Air Deccan: Indias First Low Cost Airline (Textbook Chapter 2)
Case Illustration: Tata Nano (Textbook Chapter 6 on Product Development)
Classroom Session (90 * 2 min)
Global Competitive Environment
Competitive Priorities
Order Winners and Qualifiers
Operations Strategy: Products, Processes, Capacity, Technology, Supply Chain etc.
World Class Manufacturing
Post Session Reading
Case Study Preparation on Operations Strategy
Page | vii
PGDM@NMIMS
Batch 05 Trimester 02
Course: Managing Operations
SESSIONS 4, & 5
THEME I: USING OPERATIONS TO COMPETE
PROCESS ANALYSIS AND DESIGN; PRODUCT DEVELOPMENT MODULE 3
Pre Session Reading
Case Study on Process Analysis and Design
Selected portions from Chapter 3, 4 and 5 of Text Book Classroom Session (90 * 2 min)
Processes
Process Analysis and Selection;
Process flowcharting and types of processes make to order / make to stock- measuring process performance;
Product - Process Layouts;
Process strategies for different stages of Product Life cycle;
Product Mix strategies.
Product Development
New Product Development Quality Function Deployment(QFD) Chapter 6
Post Session Reading and Preparation
Case Study on Product Development
Page | viii
PGDM@NMIMS
Batch 05 Trimester 02
Course: Managing Operations
SESSIONS 6, 7, & 8
THEME 2: MANAGING PRODUCTION SYSTEMS - A SYSTEMS APPROACH
CONSTRAINTS MANAGEMENT & SCHEDULING MODULE 4
Pre Session Reading
Business Novel: The Goal (in NMIMS library)
This topic is included in Scheduling of Operations (Textbook Chapter 16) Classroom Session (90*3 min) Constraints Management in Business Processes
Goal of the Firm
Unbalanced capacity
Bottlenecks and capacity Constrained Resources
Methods of Control The Drum, Buffer and Rope
Batch sizes and Treatment of Inventory
Scheduling &Sequencing
Sequencing Methods and Job Scheduling
Post Session Reading
Practice Assignments on Managing Production Systems
Page | ix
PGDM@NMIMS
Batch 05 Trimester 02
Course: Managing Operations
SESSION 9 & 10
THEME 3: SUPPLY MANAGEMENT
KEY ISSUES IN SUPPLY CHAIN MANAGEMENT MODULE 5
Pre Session Reading
Case Illustration: Mother dairy: A Case for Supply Chain Management (Textbook
Chapter 9)
Classroom Session (90*2 min)
What is Supply Chain Management and why important?
Typical Supply Chains; Components
Process View; Push Pull views
Supply Chain Drivers and Metrics
Key issues: Managing Uncertainty and Global Optimisation
Bull whip effect reasons and disadvantages
Importance of Trust and Strategic Partnerships
Post Session Reading
Preparation of Presentation and Discussion: Case Study on Supply Chain
Management
Page | x
PGDM@NMIMS
Batch 05 Trimester 02
Course: Managing Operations
SESSIONS 11 & 12
THEME 3: SUPPLY MANAGEMENT
STRATEGIC CAPACITY & FACILITY LOCATION MODULE 6
Pre Session Reading
Case Illustration: Li & Fung: Global Operations (Textbook Chapter 10)
Classroom Session (90*2 min)
Facilities Location: Issues
Factors and Methods Location factor rating
Gravity
Location
Load-distance
Transportation model etc.
Capacity Planning: definition, measures, planning framework and methods.
Post Session Reading
Practice Problems on Capacity and Location from textbook
Page | xi
PGDM@NMIMS
Batch 05 Trimester 02
Course: Managing Operations
SESSIONS 13
THEME 3: SUPPLY MANAGEMENT
SALES AND OPERATIONS PLANNING MODULE 7
(Aggregate Planning)
Pre Session Reading
Case Illustration: Production Planning at CTI Inc. (Textbook Chapter 14)
Case Study on Aggregate Planning Application
Classroom Session (90 min)
Problems that managers face in aggregate planning
Strategies for meeting demand forecasts
Choices concerning various types of costs
Aggregate Planning techniques.
Post Session Reading
Assignment on a Case Problem
Page | xii
PGDM@NMIMS
Batch 05 Trimester 02
Course: Managing Operations
SESSIONS 14, 15 & 16
THEME 3: SUPPLY MANAGEMENT
INVENTORY MANAGEMENT MODULE 8
Pre Session Reading
Case Illustration: Inventory Management in a Consumer Products Company (Textbook
Chapter 12)
Classroom Session (90 * 3 min)
Types and Purposes of Inventory
Inventory Policy: Continuous Review (EOQ); Periodic Review
Inventory Models: Single Period and Multi-Period
Inventory Control systems Classification; ABC, VED, XYZ etc.; Service Level
Dependent Demand Inventory Control
MRP elements
Lot Size decision policies
MRP-II and ERP concepts in brief
Post Session Reading
Assignment on Case Problems
Page | xiii
PGDM@NMIMS
Batch 05 Trimester 02
Course: Managing Operations
SESSION 17 & 18
THEME 4: WORLD CLASS PRODUCTION SYSTEMS
TOTAL QUALITY MANAGEMENT & SIX SIGMA MODULE 9
Pre Session Reading
Case Illustration :Poka Yoke for Defect Prevention (Textbook Chapter 8)
Classroom Session (90 * 2 min)
What is Quality?
What is Total Quality Management?
Evolution of TQM Views of Deming, Juran, Crosby, Taguchi and other Quality Gurus
Main themes of TQM and obstacles
Kaizen, 5S
Six Sigma and Statistical Quality Control
Random Variations and its causes
Statistical Process Control
Control Charts X bar and R Charts, p charts, c charts Plotting and interpretation Process capability (Cp, Cpk)
Inspection and Acceptance Sampling (brief)
Certification, Quality Systems, Quality Awards (brief).
Post Session Reading
Practice problems on Control Charts
Page | xiv
PGDM@NMIMS
Batch 05 Trimester 02
Course: Managing Operations
SESSION 19, 20
THEME 4: WORLD CLASS PRODUCTION SYSTEMS
LEAN MANAGEMENT (JIT) & TOYOTA PRODUCTION SYSTEM MODULE 10
Pre Session Reading
Case Illustration: Lucas TVS: The JIT Grand Prix Winner (Textbook Chapter 17)
Case Study on Toyota Production System
Case Study on Implementation of Lean and TPS in other industries
Classroom Session (90 * 3 min)
Brief history and definition
The Toyota System: Elimination of Waste and Respect for People
JIT / Lean Production: What it is and is not
Requirements and Assumptions
Kanban control systems.
Value Stream Mapping
A3 Thinking in Lean Management
Applications of TPS in different industries and its implications in world class companies
Presentation of the Case Studies mentioned above by groups and class discussion with
question answer session. This shall be included in evaluation component
Post Session Readings
Revision & Preparation for the end term examination