MANAGING THE ACCOUNTS RECEIVABLE PROCESS - … Script... · 2 Microsoft Dynamics AX 2012 Demo Script Managing the Accounts Receivable Process Contents Managing the accounts receivable

MICROSOFT DYNAMICS AX 2012

MANAGING THE ACCOUNTS

RECEIVABLE PROCESS

November 2012

Version 1.0.2

2

Microsoft Dynamics AX 2012 Demo Script Managing the Accounts Receivable Process

Contents

Managing the accounts receivable process ................................... 3

Introduction ................................................................................................. 3

Audience ....................................................................................................... 3

Scenario ........................................................................................................ 4

Problems this demo addresses ............................................................ 5

Key Pains or business imperatives...................................................... 5

Purpose of demo ....................................................................................... 5

Key benefits and solutions .................................................................... 5

Demo preset configuration: .................................................................. 6

Demo - Managing the accounts receivable process................... 6

Introduction ................................................................................................. 6

Demo 1: Improve order processing and invoicing ...................... 7

Demo 1.1: Free text invoice ................................................................... 7

Demo 1.2: Recurring invoices ............................................................... 9

Demo 1.2: Invoice corrections ........................................................... 15

Demo 2: Streamline the payment process ................................... 16

Demo 2.1: Settlement parameters (Optional as parameters are

already setup) .......................................................................................... 16

Demo 2.2: Apply payments to invoice lines ................................ 18

Demo 2.3: Assign payments based on settlement priority ... 20

Demo 3: Increase collections efficiencies ..................................... 21

Conclusion ................................................................................................ 30

Disclaimer .................................................................................................. 30

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MANAGING THE ACCOUNTS RECEIVABLE PROCESS

INTRODUCTION

This document examines the new accounts receivable features that are included in Microsoft Dynamics®

AX 2012. The primary objective of this demo script is to give the user an overview of the new invoice to

collections process features and demonstrate how users can improve collections and streamline

processes with the new collections module.

This document and its included script cover the following:

Demonstrate improvements in the free text invoice process including the ability to enter quantities

and unit price, post invoice corrections and recurring invoices.

Demonstrate improvements in the payment process. These include payment by invoice line and

settlement priorities.

Demonstrate the complete collection management system that has the ability to show all relevant

information that users need to manage the activity in one screen. This provides a workspace for the

collection manager role.

AUDIENCE

The script in this document should be used to demonstrate the value of Microsoft Dynamics AX 2012 to

a business decision maker (BDM). The executives that you present to will receive value from this script if

they face the following challenges:

Inability to add quantity and unit price to miscellaneous invoices

Inability to generate automated invoices for recurring charges such as subscription fees

Inability to effectively manage the collections process including insufficient documentation of

communications and actions taken with customers

This script targets the CEO, CFO, Marketing Executive, Sales Manager, and Customer Service Manager

who receive feedback from employees that the existing systems are too manual and require too much

training. Many manual processes result in delays in processing invoices and payments, shipping goods,

producing items, allocating money, controlling the financial transactions generated, managing credit

card transactions, and processing multi legal entity payments. It also targets the CEO or Accounting

Executives who are faced with implementing a flexible new enterprise resource planning (ERP) system.

The following role examples are targeted as the key decision makers:

Sales clerk (Susan): Susan is responsible for entering orders and performing sales support tasks.

Susan takes orders from customers and keeps sales reps updated because she may talk to the

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customer more frequently than the sales reps do. She is also asked to make sure that revenue

accounts are distributed to more ledger accounts.

Accounts Receivable clerk (Arnie): Arnie is responsible for verifying shipment paperwork and for

creating invoices. Arnie must be able to easily correct invoices and reissue them to the customer. He

also has to be able to easily manage subscription/reoccurring invoicing without having to manually

create monthly invoices. Finally, he processes and applies cash receipts to appropriate invoices and

needs a simple settlement process that gives himmore control.

Collections Manager (Connie): Connie is responsible for managing the collections process and

working with customers to collect overdue balances. Connie needs an easy-to-use workplace that

has easy access to all the information about the customer and the past interaction with the company

so that she can address any issue that may have arisen in the past. She also has to make sure that all

relevant parties are informed about the actions she takes.

SCENARIO

This script provides an overview of the following capabilities that help manage and streamline the

accounts receivable process introduced in Microsoft Dynamics AX 2012:

Improve invoice processing

o Quantities and unit price

o Invoice corrections

o Recurring invoices

Streamline the payment process

o Payment by invoice line

o Settlement priority

Increase collections efficiencies

o Aging snapshots

o Customer pools

o Collections form

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PROBLEMS THIS DEMO ADDRESSES

This script focuses on solving issues with time-consuming recurring invoices, lack of documentation

about actions taken with customers, enabling collection workers to be more effective by providing a

single user interface (UI), and letting users add quantity and price information to miscellaneous invoices.

KEY PAINS OR BUSINESS IMPERATIVES

Need more flexibility in the free text invoicing process

Distribution of revenue accounts across other leger accounts is time-consuming

Invoice corrections have to be done manually and there is no audit trail

Recurring customer invoices are entered manually

Little or no control over the settlement process

Organizing all information that they have to have manage collections means opening many forms

Managing the collections process is a manual task, and Connie has no insight into communications

that have already occurred with the customer

Customer write-offs are manual and it is difficult to track down colleagues for approval

Connecting with customers, partners and employees is time-consuming

PURPOSE OF DEMO (SOLUTIONS TO PAINS, BENEFITS, VALUE PROPOSITION)

Sales Clerks:

Benefit by being able to add quantity and unit price information to free text invoices.

Accounts Receivable Clerks:

Benefit by being able to easily correct invoices and reissue them to customers.

Collections Manager:

Benefits from a centralized collections servicing interface and being able to document all activities and

interactions with clients.

KEY BENEFITS AND SOLUTIONS

Improve customer satisfaction: Enables employees to add quantity and unit price detail to free

text invoices and provides ability to generate recurring invoices by using templates.

Payment settlement process: Gain more control over the settlement process by defining

settlement priorities and the ability to apply payments to invoice lines.

Centralized collections experience: Provides a single location for collection agents to access

customer information, create activities, and work on collecting past-due balances.

Streamline collections activities: Organize collection teams by creating customer pools,

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assigning them to collection agents, and balancing the work load.

DEMO PRESET CONFIGURATION:

Make sure that the Virtual Machine (VM) is up and running and that you have logged on. This script was

written to work with the Microsoft Dynamics AX 2012 R2 RTM VM released in December 2012. The script

addresses key pain points and challenges of different roles. However, the demo can also be completed as

the administrator.

Logon information:

Domain: CONTOSO

User: Administrator

Password: pass@word1

DEMO - MANAGING THE ACCOUNTS RECEIVABLE PROCESS

This demo introduces new capabilities that help you manage the accounts receivable process in

Microsoft Dynamics AX 2012. The objective is to highlight some key improvements, not to

provide a full overview of all capabilities in the new financial tools that are available in Microsoft

Dynamics AX 2012.

INTRODUCTION

Microsoft Dynamics AX 2012 introduces new accounts receivable features that help streamline

collaboration. The following lists the demonstrations that will be covered in this script:

Improve order processing and invoicing


Increase collections efficiencies

Improve communication

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DEMO 1: IMPROVE ORDER PROCESSING AND INVOICING

Scenario and Background

In Microsoft Dynamics AX 2012, several features are added to improve the order and invoicing processes.

Improvements to the free text invoice let users add quantities and unit price. Sub ledger distribution is

supported to give users the flexibility to distribute revenue across multiple ledger accounts. Recurring invoice

templates let users easily create recurring invoices, streamlining the invoice process and avoiding the need to

manually create monthly invoices. In the past, invoice correction has been a manual and difficult task. Now

Microsoft Dynamics AX 2012 supports creating a correcting invoice that can be routed through workflow for

approval. The correction functionality automatically creates the necessary transactions and audit trail.

SETUP

1. Before you start the demo, validate that the

configuration key for free text invoice

corrections is marked. To validate this, open

System administration > Setup > Licensing >

License configuration > General ledger, and

then click the Free text invoice correction

Option.

2. Select Apply and click Yes when you are

prompted to synchronize.

DEMO 1.1: FREE TEXT INVOICE

In this scenario, Susan (Sales clerk) takes orders from clients and from other sales agents who purchase

products and services. Susan must to be able to add quantity and price information to free text invoices for

service charges. In the following scenario, Susan creates a free text invoice to charge the customer for

installation and consulting services.

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1. Log on as Susan (Sales clerk). To do this,

press Shift and right-click the Microsoft

Dynamics AX 2012 icon on the desktop,

and then select Run as a different user.

2. Select Accounts Receivable > Common

> Free text invoices > All free text

invoices.

3. On the Action Pane, click Free text

invoice.

4. In the Customer account box, select

customer US-007 Desert Wholesales.

5. On the Invoice line, enter the description

Installation.

6. Select Main Account: 401200.

7. Enter quantity 2.

8. Enter Unit Price 1,500 USD.

Susan can remove the quanity and unit price information if the service charge is a fixed amount and these

details are not required.

9. Overwrite the amount with 2,000 USD.

10. Overwriting the amount removes the unit

price.

11. Delete the quantity information.

12. On the Action Pane, click Distribute

amounts.

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13. Explain that Susan could distribute the

amount across multiple financial

dimensions by using the Distribute

Amounts functionality.

14. Click Close.

15. On the Action Pane, click Add Line.

16. In the Description box, enter Consulting.

17. Select Main Account 401200.

18. Overwrite the Quantity with 0.

19. Enter the Amount 1,500 USD.

20. On the Action Pane, click Post.

21. In the Post free text invoice form, click

OK.

22. In the Infolog form, click Close to confirm

that the invoice has been posted.

DEMO 1.2: RECURRING INVOICES

Now that the installation is complete, a monthly service agreement is signed. The service is charged on a

monthly basis. Arnie will use the recurring invoice template and assign it to Desert Wholesale and a second

customer to automate the invoicing process.

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.

1. Log on as Arnie (Accounts Receivable

Clerk).

2. Open Accounts receivable > Setup >

Free text invoice templates.

3. Enter MonthlySvc as the template name.

4. Enter Monthly Service Charge in the

Description box.

5. Click FastTab Invoice lines.

Arnie enters the invoice lines. He can also define template-specific payment terms and financial dimensions.

6. Enter Description Service Fee.

7. Enter Main Account 401200.

8. Remove the quantity information.

9. Enter the Amount 1,000 USD.

10. Click Close.

The template is created, and Arnie assigns it to specific customers that will be invoiced 1,000 USD for

services.

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11. Open Accounts Receivable > Common >

Customers > All customers.

12. Select customer US-007 Desert

Wholesales.

13. On the Action Pane, click the Invoice tab.

14. Click Recurring Invoices.

15. Click New to assign a new template.

16. Select MonthlySvc as the template.

17. Enter 10/1/2012 as the start date.

18. Select Monthly for the recurrence pattern.

19. Select 1 to generate the invoice every

month.

20. Select Customer account to use the

default values such as terms of payment

from the customer account and not from

the invoice template.

21. Click Close.

22. Repeat steps 15 through 21 and assign the

template to customer US-003 Forest

Wholesalers.

Arnie has set up the invoice template and assigned it to customers. He can now start to generate the

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recurring invoices.

23. Open Accounts Receivable > Periodic >

Recurring invoices > Generate recurring

invoices.

24. Enter the Invoice Date First day of the

month (for example, 10/1/2012).

25. Select the template MonthlySvc.

26. Enter Generation Date First day of the

month (such as 10/1/2012).

27. Click OK.

The recurring invoices are created as a group, and a specific number is assigned to this group. Note the

recurring invoice group number. Next, Arnie posts these invoices.

28. Click Close.

29. Open Accounts receivable > Periodic >

Recurring invoices > Post recurring

invoices.

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30. On the Action pane, click Lines to view

the recurring invoices that were created.

In Microsoft Dynamics AX 2012, a two stage process is required to separate creating the invoice and the

posting.

31. View the two invoices that were generated.

32. On the Action Pane, click Details. The

invoice for customer US-007 will be

displayed to be validated.

33. Click Edit, and then select Distribute

amounts on the Invoice line.

34. The Business Unit financial dimension is

required for the ledger account, so Enter

001 in the second segment.

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35. The ledger account is now valid for both

the extended price and tax. Click Close to

close the Accounting distribution form.

36. Repeat steps 33 through 35 for the second

invoice.

The created invoices are correct, and Arnie posts the invoices.

37. After you update the invoices, return to

the Post recurring invoices form. On the

Action Pane, click Post to post the

invoices.

The invoices are created successfully.

38. Click Close.

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Free text invoices > All free text

invoices.

Both invoices are posted and assigned the

same reference ID. This makes it easier for

Arnie to filter by group.

DEMO 1.2: INVOICE CORRECTIONS

In Microsoft Dynamics AX 2012, the invoice-correction process has been improved by letting users easily

correct invoices without manually creating a new invoice. When Arnie decides to correct the invoice, the

system creates the new invoice and auto-fills the new invoice by using the information from the previous

invoice. After Arnie corrects the invoice, the system automatically posts the new invoice and creates a credit

note to reverse the old invoice. This saves Arnie time and establishes an audit trail.

1. In the All free text invoices form, select

the earlier manually-created free text

invoice for US-007 Desert Wholesales

2. On the Action Pane, click Correct invoice.

3. Select ERROR as the reason code.

4. Use today’s date as the invoice date.

5. Click Create corrected invoice.

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6. Change the value in the Amount box to

1,800 USD.

7. Click Post to post the corrected invoice.

8. In the free text invoice posting form, click

OK.

Arnie can also choose to run the corrected invoice through workflow to get the appropriate approvals before

he changes the invoice. However, in this scenario approval is not required.

Notice that the system created a credit memo

and a corrected invoice and creates an audit

trail to document the change.

9. Click Close.

DEMO 2: STREAMLINE THE PAYMENT PROCESS


In Microsoft Dynamics AX 2012, users can apply payments to invoice lines and set up payment prioritization

policies that can be applied during the settlement process. These capabilities provide flexibility in prioritizing

payments and better matching when partial payments are received.

In this scenario, Arnie (Accounts-receivable clerk) receives payments from customers for services performed.

However, he frequently receives only partial payments for items delivered or services performed. Arnie has to

be able to apply the payment to specific invoice line items. The second scenario demonstrates how Arnie can

use the settlement priority functionality in Microsoft Dynamics AX 2012 to apply a customer payment to

different invoices based on the defined settlement priorities. The company setup determines that payments

are applied first to invoices that have the smallest amounts.

DEMO 2.1: SETTLEMENT PARAMETERS (SOME PARAMETERS ARE ALREADY SETUP)

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1. Log on as Administrator to review the

parameter settings.

2. Open Accounts Receivable > Setup >

Accounts receivable parameters.

Contoso has defined the following settlement policies:

1. Partial payments can be applied to specific free text invoices and interest notes lines.

2. Payments are settled based on the following priorities:

a. Invoices are settled first.

b. Payments are applied based on the invoice amounts starting with the smallest ones.

3. In the pane on the left, select Settlement.

4. Mark lines on free text invoice and

interest notes is selected so that

transaction lines can be marked for

settlement.

5. Mark the Prioritize settlement option to

define how transactions are prioritized for

settlement.

6. Click Manage priority.

7. Select Transaction type, and then select

the Active check box.

8. Highest priorities have Invoices.

9. Select Transaction amount and then mark

the Active check box.

10. Make sure that Sort order is set to

Ascending. This means that the smallest

invoices are settled first.

11. Click Close.

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DEMO 2.2: APPLY PAYMENTS TO INVOICE LINES

Customer Shrike Wholesales sends a payment for installation and consulting services that we previously

invoiced. Arnie receives a partial payment of 3,000 USD. He applies the payment to the installation service

first and then applies the remaining amount to the consulting service.


Free text invoices > All free text invoices.

2. On the Action Pane, click Free text

invoice.

3. In the Customer account box, select

customer US-004, Cave Wholesales.

4. Include two lines on the new invoice.

Select Main account 401200 for both lines.

Enter an amount of 1,000 on both lines.

5. On the Action Pane, click Post.

6. Log on as Arnie (Accounts Receivable

Clerk).

7. Open Accounts Receivable > Journals >

Payments > Payment journal.

8. On the Action Pane, click New.

9. On the Overview tab, select payment

journal CustPay.

10. On the Action Pane, click Lines.

11. On the payment line, select account US-

004, Cave Wholesales.

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12. On the Action Pane, select Functions >

Settlement.

13. Mark the invoice that was created in the

previous steps with the invoice amount

2,080 USD.

14. On the Action Pane, click Mark invoice

lines.

15. Enter 800 USD in the Amount to settle

box on the first line.

16. Enter 600 USD in the Amount to settle

box on the second line.

17. Click OK.

18. In the Settle open transactions form, click

Close.

In Microsoft Dynamics AX 2012, Arnie has full flexibility to allocate payment to invoices at line level, and he

has full control over how much is allocated.

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19. On the Action Pane, click Post to post the

invoice payment.

20. In the Infolog form, click Close.

21. Close the payment journal.

DEMO 2.3: ASSIGN PAYMENTS BASED ON SETTLEMENT PRIORITY

Arnie receives another payment, this time the payment is from Contoso Retail Los Angeles. He accesses the

customer record from the customer list page and creates the payment journal directly from the list page.

1. Open Accounts receivable > Common >

Customers > All Customers.

2. Select the Customer account column to

sort the customers by number.

3. Select customer US-008, Sparrow Retail.

4. On the Action Pane, click the Collect tab.

5. Click Payment journal.

6. On the Action Pane, click New.

7. Select payment journal CustPay.

8. On the Action Pane, click Lines.

9. Select Account US-008, Sparrow Retail.

10. Enter credit amount 10,000 USD.

11. On the Action Pane, select Functions >

Settlement.

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The customer has an outstanding balance of

more than 1 million USD, but the payment is

only for 10,000 USD.

12. On the Action Pane, click Mark by priority

to make the system settle the invoices

based on the settlement rules.

After Arnie selected Mark by priority, the system began by allocating the 10,000 USD to the smallest invoice.

The system then took the remaining payment amount and applied it to the second-smallest invoice. Because

there are multiple invoices for the same amount, the remaining amount is applied to the invoice that has the

lowest invoice number.

DEMO3: INCREASE COLLECTIONS EFFICIENCIES


In Microsoft Dynamics AX 2012, a new collections form has been added that brings together information

from 14 different forms into a single form to enable quicker access to information such as balances, credit

history, and contact information. From this form, access to 31 forms is provided to let the collections agent

easily access more information from a single place. Tasks, actions, events, and activities can be created to

help manage and document collection activities. Write-offs and settlement actions can be managed quickly

from a single screen.

In this scenario, Connie (Collections manager) is responsible for interfacing with clients and working with

them to resolve their past-due balances. Connie must be able to quickly access information while she is

talking to the client and to effectively document the results of the conversation. To demonstrate these

features, Connie will create an aging report, assign herself to customer pools, and propose to write off several

invoices for a customer.

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1. Log on as Connie (Collection Manager).

Note: Steps 2 through 23 are optional because

they are already set up on the virtual machine

(VM).


Collections > Aging period definitions,

Connie reviews the setup of the customer aging period definitions that help her analyze the maturity of

customer accounts. In Microsoft Dynamics AX 2012, she can select from a list of aging indicators to help her

easily identify accounts that are past due.

Review the aging period definition and explain

that aging indicators can be defined to make it

easier to identify accounts that are past due.

3. Click Close.

Connie now runs the customer aging snapshot that calculates and stores customer aging and collections

information.

4. Open Accounts receivable > Periodic >

Collections > Customer aging snapshot.

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5. Select 0_90_180 in the aging period

definition.

6. Select aging as of Today’s date.

7. Click OK.

8. Click Close to exit the Infolog form and

confirm the creation of the aging snapshot.

Connie can create customer pools to manage customers more efficiently. Customers and collection agents

are assigned to a pool. This determines which customers a collection agent is managing.


Collections > Customer Pools.

View the current customer pools and show the

different pool criteria that are set up for the

different customer pools.

10. Connie can also use the Preview customer

pools option to validate that the selection

criteria are set up correctly.

11. Click Close.

Connie can create pools of customers based on criteria. These pools can then be assigned to employees. For

example, a pool can include customers A-M and be assigned to an employee. A pool can be easily reassigned

to someone else..


Collections > Collections agents.

Users can be set up as collection agents, and customer pools can be assigned to them. Julia has two pools

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assigned to her. Customer pools are used to filter the customer accounts that each collections agent is

responsible for and display the customers when an agent uses the collections list page. You can set up a

default pool to use in the list pages.

13. Click Add team members.

14. Select Julia Funderburk.

15. Click Add.

16. Close the form.

17. Select Julia Funderburk.

18. Click Add to assign a customer pool.

19. Add the following customer pools: All and

Over 180.

20. Select Over 180 as the default pool.

21. Click Close.

22. Open Accounts receivable > Common >

Collections > Collections.

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When Connie opens the Collections list page, the information is filtered by using the customer pool. By

default, large customer accounts are displayed, but Connie can select other customer pools that are assigned

to her.

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Connie can easily see the amount due balance

per customer.

In the Fact Boxes on the right side of the

screen she has additional information, such as

the customer contact person and credit limit.

23. Select the Customer account column to

sort by the account number.

24. Double-click US-008 Sparrow Retail.

In the collection form, Connie gets a customer overview that includes the transactions and all activities that

have occurred. This helps her organize the interaction with the customer.

Connie sees three activities that describe various actions and contacts that have occurred with John at

Sparrow Retail.

Note: The following section shows the presence information and requires that both Connie and the contact

for Sparrow Retail are logged on to the VM and are signed into Microsoft Lync™.

25. Click the presence information, and then

click call to use the one-click call

management feature in Microsoft Lync.

Note: Connie can also use instant messaging

to contact Sparrow Retail.

Review the options that Connie has on the

Action Pane. She can update aging, access

journals, view customer transactions, and

create a customer statement in Microsoft Excel

without having to open several forms. Bringing

all this information together saves Connie time

and lets her be more efficient.

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Connie wants to verify the information that John provided and concentrate on only the current collections

case.

26. In the Case ID drop-down list, select the

existing case.

27. The open transactions and activities will be

filtered to display only the data that is

assigned to this case.

Connie can add or remove invoices and activities from the case.

Connie learns that the customer won’t be able to pay the oldest invoice, and she proposes to write off the

invoice.

28. Select the first invoice in the list.

29. On the Action Pane, click Write off.

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30. Click OK.

31. Click Close in the Infolog form to confirm

creation of a general journal.

When Connie selects to write off the invoices, a journal entry is created to account for the write-off. The

journal will not be automatically posted because Connie should not have the authority to approve the write-

off.

Note: Connie does not have access to the

General journal line details. Log on as a

different user to view the journal entries.

32. Log on as a different user (administrator) to

view the journal.

33. Open General Ledger > Journals >

General Journal.

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34. Select Lines in the Action Pane.

35. View the Journal Entries that were created.

36. The ledger account for the write-off can be

manually entered, or a default can be

defined on the customer posting profile.

37. The customer invoice will be written off

after the journal is posted.

End of Script

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CONCLUSION

This demonstration has taken you through three major capabilities:

Improve customer satisfaction

o Free text invoices support more detail.

o Repetitive billing and corrections streamline the invoicing.


o Enables settlement by line and settlement priorities.

Streamline collections activities to help reduce AR balances

o Organize your collections team.

o Improve productivity and the connected end-user experience by using Microsoft Lync.

o Document interactions and take action.

Disclaimer

© 2011 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista, Microsoft Dynamics and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. Other names and brands may be claimed as the property of others.

The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation

Sample code included in this presentation is made available AS IS. THE ENTIRE RISK OF THE USE OR THE RESULTS FROM THE USE OF THIS CODE REMAINS WITH THE USER.

MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. NO LICENSE, EXPRESS OR IMPLIED, BY ESTOPPEL OR OTHERWISE, TO ANY INTELLECTUAL PROPERTY RIGHTS IS GRANTED BY THIS PRESENTATION. Microsoft products are not intended for use in medical, life saving, or life sustaining applications.

Microsoft Dynamics is a line of integrated, adaptable business management solutions that enables you and your people to make business decisions with greater confidence. Microsoft Dynamics works like and with familiar Microsoft software, automating and streamlining financial, customer relationship and supply chain processes in a way that helps you drive business success.

U.S. and Canada Toll Free 1-888-477-7989

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MANAGING THE ACCOUNTS RECEIVABLE PROCESS - … Script... · 2 Microsoft Dynamics AX 2012 Demo Script Managing the Accounts Receivable Process Contents Managing the accounts receivable