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Managing transport on demand for the disabled in Rome:
“Bus Abile”
Marco Farina, ATAC S.p.A., Rome, Italy
Workshop: Tackling socio-economic disparities using satellite information and services
05 October 2010, Brussels
2Workshop: Tackling socio-economic disparities using satellite information and services
About ATAC S.p.A.
The “Bus Abile” DRT scheme in Rome
• The Local Public Transportation company of Rome• Biggest public transportation company in Italy
What We Do: More Sustainable and Environmentally Friendly Transport for All
• Manage all public transportation in Rome: bus, tram and metro
• Other: transportation of disabled people, school buses or tourist transport
3Workshop: Tackling socio-economic disparities using satellite information and services
BUS ABILE: the Largest Demand-Responsive
Transport Service in Italy
The “Bus Abile” DRT scheme in Rome
• Commissioned by the 5th Dept. of City of Rome (Social Policy and Health),
• 700 users daily: elderly and disabled population who cannot enjoy standard transportation in Rome
• 100 vehicles, about 75 M1, equipped with lifting platform, and 25 cars.
• 15 years in the running
4Workshop: Tackling socio-economic disparities using satellite information and services
BUS ABILE: Challenges
The “Bus Abile” DRT scheme in Rome
• Integration in the city transport scheme (Rome is the 2nd largest city in Europe)
• A growing number of users, further services recently integrated for the visually impaired → decision to enlarge the fleet
• Manual handling by the Operational Control Center (OCC) had become inefficient
• All the supply chain and internal organisation linked to BUS ABILE had to be re-designed
5Workshop: Tackling socio-economic disparities using satellite information and services
BUS ABILE: the Satellite Navigation-Based Solution
PersonalBus™, a Demand Responsive Transport planning and operation system- collects requests, plans dynamic travels using minimum cost routes and matching the kind of disability with the proper type of vehicles.
Opptima™: a fleet monitoring tool- it enables service certification and data exchange between Operational Control Centre and the fleet- allows for real time service modifications
The “Bus Abile” DRT scheme in Rome
6Workshop: Tackling socio-economic disparities using satellite information and services 6
• user trip booking• booking management• trip & service planning• service optimization• vehicle dispatching• vehicle location (satellite based)• vehicle monitoring• user information
BUS ABILE: How It Works 1/2
The “Bus Abile” DRT scheme in Rome
7Workshop: Tackling socio-economic disparities using satellite information and services
BUS ABILE: How It Works 2/2
7
The “Bus Abile” DRT scheme in Rome
• OCC’s operators:• constantly view the state of service on the network and can optimize
routing in real time
• vehicle can send coded alerts (accident, trouble on board, mechanical damage, etc) geo-located on the network map
• information reporting the state of service (early/delay, vacant/busy, broken/functioning)
• in case of delays/trouble OCC can reassign the services to other available vehicles, minimizing disturbance of the network
• Users: • receive information expected arrival times
• delay information sent by SMS (under implementation)
8Workshop: Tackling socio-economic disparities using satellite information and services
Vehicle 5722 involved in a accidentVehicle 5722 involved in a accident
8
OCCComputer on board of vehicle 5722
Example of satellite technology support
The “Bus Abile” DRT scheme in Rome
9Workshop: Tackling socio-economic disparities using satellite information and services 9
The “Bus Abile” DRT scheme in Rome
BUS ABILE: Benefits and Advantages
Improvement of quality of service
Clearness in planning of service
Lower uncertainty on pickup time
100% satisfaction of Transport requests
Increase of served users
Better flexibility of service
Punctual control of supplied service
Higher reactivity against unexpected events
Routing optimization
Reduction of planning time
20% OCC Personnel Reduction at full operational
Improvements for user Improvements for operator
Result: 50% more users after implementation
10Workshop: Tackling socio-economic disparities using satellite information and services 10
Transported Users Comparison (2006 - 2009)
3.000
5.000
7.000
9.000
11.000
13.000
15.000
Jan
uary
Feb
ruary
Marc
h
Ap
ril
May
Ju
ne
Ju
ly
Au
gu
st
Sep
tem
ber
Octo
ber
No
vem
ber
Decem
ber
2006 2007 2008 2009
The “Bus Abile” DRT scheme in Rome
Evolution in Transport Service Use
11Workshop: Tackling socio-economic disparities using satellite information and services 11
The “Bus Abile” DRT scheme in Rome
Reengineering Costs
• Investments in infrastructure (software, equipment on board of vehicles and OCC devices): €0.5 Mln
• New technical-organizing configuration, reengineering process = cost impact in time and human resources
ATAC estimates the return on investment in terms of resource savings and quality of service compensate for this investment.
12Workshop: Tackling socio-economic disparities using satellite information and services 12
The “Bus Abile” DRT scheme in Rome
Conclusions
• Bus Abile: a service of a remarkable social value
• Introduction of new technologies, in particular satellite navigation solutions, has had a considerable impact on improving the quality of the service and its availability for more users (+50%)
• Results are in line with expectations and imply a further margin of progress considering that implementations of Softeco’s software are not fully operational yet but in continuous fine tuning.
Managing transport on demand for the disabled in Rome:
“Bus Abile”
Thank you for your attention !
Workshop: Tackling socio-economic disparities using satellite information and services
05 October 2010, Brussels