Managing with People Managing with People FirstFirst

©2002 Dr. B. C. Paul

Your Team Comes First

“The reason an organization exists in the first place is to serve the needs of the people who work there and the community they live in”– Defies the logic of employees to serve the the

company or the shareholder– Giving ones all goes two ways

The manager looks after and builds up his team to administration

The Customer

The customer came second– your work is worthwhile because of the

service it provides– the notion of worthwhile work automatically

serves the customer and makes the product something that is part of your value and pride

If the Basics Are Right

Often see a conflict between worker safety and productivity– only if you see it in terms of production units– When your work is worthwhile

• your safety is a value

• your product is a value

• your motivation is value driven

Profitability will follow

The Role of Reports

“Running a business from numbers is like playing basketball while watching the scoreboard instead of the ball”

Share reports with your team– if you explain honestly - they can understand

and shape their own action– if the team comes first - the teams vision will

take care of the numbers - basics first - basics are values - not stats.

The Spirit of the SquirrelWorthwhile Work

Knowing we make the world a better place– it’s the clear vision - not the work– its how the work helps and serves others, not

the tons produced– Result: Self Esteem - an emotion as strong as

love and hate

Everyone Works Toward a Shared Goal

Goal Sharing means everyone buys in - not managers announcing– Earned Trust needed– Putting Team members first needed

Manager sets critical goals but the team sets the rest– People support their own creations best

Goals are marker posts that focus attention productively

Values Guide Everything

Values are the real boss The manager must live the value and insist

that others behave that way also Goals are the future - Values are now Goals are set - Values are lived Goals change - Values are set in stone Goals get people going - Values sustain the

drive