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[Managing your Infrastructure with System Center]
Stephane Consalvi
Server & Tools Business Group lead
Microsoft North Africa, East Med & Pakistan
Ashraf ElSheikh
Technology Solution Professional – Datacenter
Microsoft North Africa, East Med & Pakistan
Simplify with integrated physical,
virtual and cloud management
Improve agility by enabling on-
premises cloud computing
infrastructure
Optimize service delivery across
datacenter infrastructure and
business critical services
Lower costs through automation
Server Management Suite Deliver Cost Effective & Agile Datacenter Services with Integrated Management
Orchestrator
PaaS
IaaS
Virtual
Physical
IT Infra IT Tools IT Process
Inventory
Monitor
Audit
Process
Orchestration
Automation
Self
Service
Portal
Service Type
SLA Requirements
Compliance
Requirements
Access Requirements
Load Estimates
Billing Info
Reporting
Requirements
Service
Model
Compose
Image
Deploy
Image
Attach
Network
Configure Image
Configure
Service
Configure
Monitoring
Configure
Reporting
Configure
Backup
Configure
Security
Monitor
Compliance
Business Requirements
IT Tools
Deploy
Configure
Migrate
Application
Owner “Service
Consumer”
Consuming and Delivering IT as a Service: End to End Scenario
11
The Opalis Solution
Action Servers Data Store
(Run processes)
GUI
(Store process logic) (Design, manage, report)
Opalis Components
Workflow
Designer
Operator’s
Console
Integration Packs Process Catalogs Automation Platform
Incident Mgmt
Change &
Compliance
Server/Service
Management
(physical + virtual)
Asset - CMDB
Backup
Config mgmt
Event mgmt
Network
Provisioning
Security
Service Desk
Storage
Virtual
Automated Orchestration of Datacenter Run-Book Processes
Opalis Integration Packs Microsoft Active Directory HP Operations for UNIX
Microsoft Systems Management Server HP Operations Windows
Microsoft Operations Manager HP Operations Solaris
Microsoft Configuration Manager** HP Network Node Manager
Microsoft Virtual Machine Manager** HP Service Desk
Microsoft Data Protection Manager** HP Service Manager
Microsoft Service Manager** HP Asset Manager
BMC Atrium CMDB HP iLO 2
BMC Remedy AR System FTP
BMC Event Manager Symantec VERITAS NetBackup
BMC Patrol IBM Tivoli Enterprise Console
BMC BladeLogic Operations Manager IBM Tivoli Netcool/Omnibus
CA AutoSys IBM Tivoli Storage Manager
CA eHealth EMC Smarts InCharge
CA Service Desk VMware VI / vSphere
CA SPECTRUM UNIX Integration
CA Unicenter NSM
End-to-End Datacenter Service Management Improve Service Levels of Packaged and Line of Business Applications
• Proactively monitors IT service health
• Integrates service assessment from the perspective of end users
• Delivers service oriented views, dashboards, and reports
• Simplifies creation of new monitors via templates
• Distributed Application Designer facilitates rapid creation of new IT service assessment models
Extending Best of Breed Monitoring from Windows to UNIX and Linux
• AIX
• Version 5.3 (Power)
• Version 6.1 (Power)
• HP-UX
• Version 11iv2 (PA-RISC/IA64)
• Version 11iv3 (PA-RISC/IA64)
• Red Hat Enterprise Linux
• Version 4 (x86/x64)
• Version 5 (x86/x64)
• Solaris
• Version 8 (SPARC)
• Version 9 (SPARC)
• Version 10 (SPARC/x86)
• SUSE Linux Enterprise Server
• Version 9 (x86)
• Version 10 SP1 (x86/x64)
Service Manager The Power Is in the Integration
Portal
Forms
Data Warehouse
Workflows
Configuration
Management
Database
Wo
rk I
tem
s
Co
nfi
gu
rati
on
Item
s
Kn
ow
led
ge
Problem Change Incident
Asset Compliance &
Risk
Anatomy of Service Manager
Data Warehouse Database
Configuration Manager 2007
Server
End Users IT Operations IT BusinessAnalyst
Independent Software Vendors
Operations Manager 2007
Server
Active Directory Domain Controller
Service Manager 2010 Software Development Kit
Configuration Management Database
Service Manager Platform Infrastructure
Other External Systems
ISV Developed Process
Management Packs
Process Management Packs Included in Service Manager
Incident Management Problem Management Change Management
Self-servicePortal
Service Manager 2010 Console
Service Manager 2010 Connectors
Scenario
OM Connector Creates Incident
OM Server
Mail Server
Email Workflow Creates Incident
Portal Workflow Creates Incident
Tier 2 -Travis
OM Incidents
Troubleshoots using Knowledge and Service Maps
Resolves Problem
Resolves Incidents Notifies Users
SM Workflow
Relates Incidents And Creates a
Problem Record Assigns to Travis
HR Web Incidents
HR Apps –
Ketan
HR Web Support
Triggers Alert
Emails
Creates Request
Using Portal
HRWeb Errors
Marc
Chris Service
Manager
SOURCES RECORD QUEUES
TRIAGE
ESCALATION
CLOSURE
CLASSIFICATION
ROUTING