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<p>MANOJ KUMAR RAI SHARMAMaldivesMobile +960</p> <p>CAREER OBJECTIVESeeking a challenging and growth opportunity, where my experience &amp; skills will significantly contribute to the overall success of the organization and within the Rooms Division.</p> <p>CAREER SUMMARYOver 9 years of experience in all aspects of Rooms &amp; Housekeeping operations for large and small national properties, ensuring compliance with regulatory standards within department, scheduling and management of staff, including involvement of daily operational standards across the property. </p> <p> Handle &amp; resolve customer complaints Handle product &amp; service inquiries Provide pricing &amp; delivery information Direct unresolved issues Record details of inquiries, &amp; complaints Maintain customer databases Manage administration Hospitality Management VIP Customer Service</p> <p>EMPLOYMENT EXPERIENCE Jumeirah Dhevanafushi, Maldives September 2014 to PresentAssistant Housekeeping Manager Duties: Achieved and lead the group in Guest Satisfaction Index for Jumeirah YTD 2015 Contributed to achieving Departmental Profit percentage YTD by maintaining and reducing expense lines in laundry and guest supplies. Direct all activities of assistant Housekeeping Manager &amp; Office Coordinator to ensure communication &amp; follow-up on any problems, guest requests, special requirements, etc. Budget and forecasting of HSKP P&amp;L. Overseeing monetary and budget requirements for Laundry Scheduling and rostering of Personnel Managing and up-keeping of landscape and gardening for overall property and Island Training and monitoring standard of service within department. Champion training programs and standardization within operational levels</p> <p>Jumeirah Zabeel Saray, Dubai, UAE October 2012 to September 2014Assistant Housekeeping Manager Duties: Direct all activities of assistant Housekeeping Manager &amp; Office Coordinator to ensure communication &amp; follow-up on any problems, guest requests, special requirements, etc. Take phone calls &amp; radio requests from guests, Front Office &amp; Guest Service &amp; direct room attendants &amp; housemen to complete the required tasks, all of which will be kept in a daily log book. Dispatch &amp; receive guest laundry, employee uniforms, &amp; all house linens to/from outside laundry companies; coordinate &amp; resolve any issue or problem that may arise between the hotel &amp; the outside cleaner. Keep record of all lost &amp; found items as needed. Supervise &amp; control the re-supplying of linen closets, amenities, chemicals, linens, terry etc. , Checks rooms daily, &amp; ensures that quality is being maintained by the Room Attendants &amp; Housemen. Ensures that standards in rooms &amp; public areas are being enforced by the assistant Manager &amp; room attendants. Stays in constant communication with the Engineering Department to maintain all repairs &amp; renovation problems. Staffing &amp; scheduling with the Housekeeping Department, adhering to strict budget control. Collect from room attendants their reports &amp; keys, &amp; ensure that all guest room floors are in order. Report to Housekeeping Manager.</p> <p>One &amp; Only Royal Mirage, Dubai, Dubai, UAE 2008 to 2012Senior Housekeeping Supervisor Duties: Assigns workers their duties &amp; inspects work for conformance to prescribed standards of cleanliness. Investigates complaints regarding housekeeping service &amp; equipment, &amp; takes corrective action. Obtains list of rooms to be cleaned immediately &amp; list of prospective check-outs to prepare work assignments. Coordinates work activities among departments. Conducts orientation training &amp; in-service training to explain policies, work procedures, &amp; to demonstrate use &amp; maintenance of equipment. Inventories stock to ensure adequate supplies.</p> <p>Housekeeping Supervisor Growing Path: Country Inn Suites Goa, India 2007 to 2008 Majoda Beach Resort Goa, India, 2006 to 2007 Le Royal Meridian Chennai, India 2006 Taj Residency Ahmedabad, India 2005 Duties: Conducting briefing &amp; De-briefing sessions, Assigning work schedules for staffs &amp; maintaining follow ups to ensure efficiency, Communication meetings for HK staffs Maintaining HK related records &amp; files, Preparation of inventories of linen &amp; commodities, Conducting training programs in machine handling, chemical costing, telephone skills etc</p> <p>EDUCATION AND CREDENTIALSCatering technology &amp; applied nutrition from SBIHM, Kolkata 3 Years Diploma - Hospitality &amp; Tourism Management </p> <p>RELATED COURSES Lobster Training 100% completion rate as of Aug 2015. Initial Orientations Programs, - Most of the FLS Practical trainings Be my Guest by O&amp;O Royal Mirage Hotels Group - Professional Training Sessions C.P.R - Training certificate Red Crescent, Departmental Trainer - for the royal mirage hotel from 2009 Dec Chemical &amp; Equipment Handling Training - from J&amp;D Train the Trainer Certification - Country Inn Suites Goa Completed industrial exposure training - Majoda Beach Resort Goa [Twenty two weeks</p> <p>SPECIAL SKILLS Computer &amp; IT: Microsoft Office (Word, Excel PowerPoint) Windows (7, Vista, XP) Adobe Hotel Operation Program System: - Opera, Hot soft, Ids, Fidelio</p> <p> Language: English - Fluent Hindi - Fluent Nepali &amp; Bengali - Average MEMBERSHIP: Represented College in Drama, Speech &amp; Sports Competitions Organized by Educations North Eastern Region Volunteering with Red Crescent in first aid programs</p> <p>PROFESSIONAL REFERENCES Available upon request</p>


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