MANUAL

WAIVER/REFUND OF

DEMURRAGE/WHARFAGE CHARGES

Modules:-

1. Application/Appeal Registration

2. Application/Appeal Closing

3. Generate Letters

4. Generate Reports

5. Check Status

6. Case Search

1. Application/Appeal Registration This input form is used to register an application/appeal for waiver of Demurrage/Wharfage charges. This form consists of two pages as shown below:

Page 1

In page 1, to register a fresh application, select Case category,

enter the station where the charges have been accrued, amount accrued, application/appeal received date, Date of Last Release or Removal (in case of Ist Application)/Date of Previous Decision (in case of Appeal) etc. Then enter booking details and payment details. Please, note that booking details are mandatory in case of Demurrage case. Similarly, payment details are mandatory in case of Wharfage and in case of Appeal for Demurrage. Then click on the Next>> button and then page 2 will appear.

If you want to modify some existing case, please click on the Modify_Refund_Case button. Then a popup window will open. Enter 12 digit refund no. and click on the Search button. Then the system will fetch the case details, already entered, and the details will be filled up on the parent form. Now you can modify the details and proceed to the next page 2.

Similarly, if you want to register an appeal case, please click on the button Find_Refund_No_for_Appeal and after filling required information proceed to the next page 2.

Page 2

In page 2, enter party details, name of consignor/consignee and

then select the dealer who is dealing with the case. Then enter any document enclosed or required and then finally enter remark (if any) and click on the Submit button. After submitting, you will get a computer generated unique 12 digit Refund No. and a File No. Please, note down the Refund No. and File No.

2. Application/Appeal Closing This input form is used to feed closing particulars of an application/appeal for waiver/refund of demurrage/wharfage after decision from competent authority.

For fresh entry of closing particulars, please click on the button Find_Refund_No_for_Closing whereas to modify closing particulars of a case already closed, please click on the button Find_Refund_No_to_Modify. Then select close code, case, sub cause and enter closing date, and the Percentage of amount waived on each wagon/consignment. The amount waived will automatically be calculated and filled up by the system on the basis of amount accrued already saved during registration. The highlighted portion is to enter refund details of waived amount and should be entered when the refund/adjustment has been made. However, if during the time refund of the waived amount has not been done, leave the highlighted portion blank for the time being. Later on it will be entered through modification. Then select deciding authority/officer and select whether it has been decided at HQ, Division or Station level. Time taken (no. of days

between application/appeal received date and closing system date) will automatically be calculated and filled up by the system. Finally, enter remark, if any, and save. 3. Generate Letters Through this module, different letters to party (letter for documents, acknowledgement letter, closing letter) can automatically be generated.

Select the letter, enter a valid refund no. and click on the Submit button. The appropriate letter will automatically be generated by the system with the values already saved during registration/closing. Following are the sample copies of the letters generated:

Letter for Documents (Before Registration)

Acknowledgement Letter

SAMPLE COPTY

SAMPLE COPY

Closing Letter

4. Generate Reports Through this module, various reports can automatically be generated. User has to select specific type of report, Railway and a certain period and then click on the button Click_for_Report. Following are the sample copies of some reports generated by the system:

Workdone Divisionwise Report

SAMPLE COPY

SAMPLE COPY

Workdone Case Naturewise Report

Workdone Disposing Authoritywise Report

SAMPLE COPY

SAMPLE COPY

Workdone Case Categorywise Report

Workdone Dealerwise Report

SAMPLE COPY

SAMPLE COPY

Workdone Accruing Stationwise Report

Railwaywise Analysis of Receipt & Disposal

SAMPLE COPY

SAMPLE COPY

5. Check Status Through this module, current status of the case can be checked by the public as well as by Railway users. Enter a valid Refund No. and click on the Check_Status button.

SAMPLE

6. Case Search Through this form, a case registered for waiver/refund of Demurrage/Wharfage can be searched by just entering either Refund No. or MR/DD/Cheque No. or RR/PWB No.

SAMPLE