Maquetación 2 - Grupo Conforsa · I ng lés:At e cióT f a 2.5 On holidays Sí, tenemos un bar y un restaurante. At the restaurant The following is a list of some words and expressions

2.1Inglés: Atención Telefónica

On holidays

UNIT 2. ON HOLIDAYS

2.1. Introduction

Let’s start with the following unit: ON HOLIDAYS. In this unit I would like to

teach you some vocabulary and expressions used when you need to phone to

book a table in a restaurant, a hotel room or a flight, and also to ask for

information in a tourism office.

Don’t miss going through all the sections, because all of them are very useful

and very important in order to improve your level of English!

At the end of the unit have a rest playing some games and learning about

London and Edimburgh!

Enjoy!

Inglés: Atención Telefónica

On holidays

2.2

2.2. Vocabulary

In this unit, you will study how to use the telephone to make reservations

related to a travel: reserving a ticket in a travel agency, booking a table in a

restaurant or a room in a hotel, asking for information at the tourism agency,

or booking tourist services.

You will also see some examples of complaints related to travels.

Come on! I’m sure you’ll find all this interesting!

2.2.1. Calls for reservations

First of all we are going to see some general vocabulary related to a hotel.

Accommodation

The following are examples of statements and questions usually used when we

want to book a room on the phone.

AT THE HOTEL

Hotel Hotel

Hostel Hostal

Reservation Reserva

A single room Habitación individual.

A double room Habitación doble

A bed and breakfast Habitación y desayuno

Room service Servicio de habitación

Room key Llave de habitación

Cardkey Tarjeta de habitación

“Do not disturb” “No molesten”

Stay Permanecer

Inn Cantina

Luxury hotel Hotel de lujo

Half board Media pensión

Boarding house Casa privada que ofrece habitación

Full board Pensión completa

Residential hotel Hostal que se usa como residencia


On holidays

Do you have any room available for the next weekend?

¿Tienen alguna habitación libre para el próximo fin de semana?

What is the price/How much is it, please?

¿Cuánto cuesta?

Could you tell me how much is a single room per night?

¿Podría decirme qué precio tendría una habitación individual por noche?

I need a room for one.

Necesito una habitación individual

I would like a room with a private bathroom.

Me gustaría una habitación con baño propio.

We will be staying for five nights.

Estaremos durante cinco noches.

Excuse me. Is there any free room for today?

Disculpe, ¿hay alguna habitación libre para hoy?

Sorry, but today we are full.

Lo siento, pero está todo completo.

Can you tell me what date are you looking for?

¿Me podría decir para qué fecha está buscando?

Do you prefer smoking or non-smoking room?

¿Prefiere fumadores o no fumadores?

The price is … per night and person.

El precio es … por noche y persona.

We don’t need a deposit.

No necesitamos un depósito.

The hotel has a swimming-pool and a sauna.

El hotel tiene piscina y sauna.

How long do you want to stay?

MAKING RESERVATIONS


On holidays

2.4

¿Cuánto tiempo quiere permanecer?

It is included breakfast.

Está incluido el desayuno.

The following is an example of a phone conversation about making a reservation

of a room in a hotel.

Receptionist: Good morning. June Hotel. How I can I help you?

Buenos días. Hotel June. ¿En qué puedo ayudarle?

Caller: Good morning: I would like to book a room for next weekend.

Buenos días.

Me gustaría reservar una habitación para el próximo fin de semana.

Receptionist: Hang on a second, please. Let me check the reservations

book... I’m sorry, but the hotel is totally booked for next weekend.

We are celebrating Summer festivities, and many people come to visit

the city.

Espere un Segundo, por favor. Voy a mirar en el libro de reservas. Lo siento,

pero el hotel está completo el próximo fin de semana. Celebramos la Fiesta del

Verano, y viene mucha gente a visitar la ciudad.

Caller: I didn’t know that. Could it be possible the weekend after next

then?

No lo sabía. ¿Y sería posible el fin de semana siguiente?

Receptionist: Yes sir, two nights?

Sí, señor. ¿Dos noches?

Caller: Yes, I would like a double room, we are two people. How much

does it cost?

Sí, querría una habitación doble, seremos dos personas. ¿Cuánto cuesta?

Receptionist: The rate for all weekends is 100 pounds per room and

person including breakfast.

La tarifa para los fines de semana es de 100 libras por habitación y persona

incluyendo el desayuno.

Caller: Ok, that’s right. Has the hotel a restaurant?

Muy bien. ¿Tiene restaurante el hotel?

Receptionist: Yes, we have a snack bar and a restaurant.


On holidays

Sí, tenemos un bar y un restaurante.

At the restaurant

The following is a list of some words and expressions used when we want to

book a table in a restaurant, or when we want to order food on the phone.

Drive-in-restaurant:restaurante de comida rápida para recoger en el

coche.

Fast-food restaurant: restaurante de comida rápida.

Self-service

restaurant: buffet / autoservicio

Bar / Pub / Café: bar / Cafetería

Takeaway: restaurante en el que hay comida para llevar

Food / Meal: comida

Hot meal: se refiere a la comida caliente

Full meal: menú completo

Waiter / waitress: camarero / camarera

Snack: bocadillo

Starter / Entree: plato entrante

Appetizer: aperitivo

Main course: plato principal de un menú

Dessert: postre

Bill / Check: la cuenta

Chef / cook: cocinero

Breakfast: el desayuno

Dinner: la cena

Lunch: el almuerzo

Dish: plato

Fork: tenedor

Knife: cuchillo

Spoon: cuchara

Glass: vaso


On holidays

2.6

Cup: taza

Napkin: servilleta

Dressing: aderezo

Recommend: recomendar

Saucer: plato pequeño

Tip: propina

Smoking / No smoking: fumadotres / no fumadores

Rare, raw: comida poco hecha

Medium: comida al punto

Well done: comida bien cocinada

Asking how much it is: Preguntar cuánto es.

Enjoy the meal!: ¡Qué disfrute la comida!

Order: pedir

No pets allowed here: Aquí no se permiten animales


On holidays

When we are in an English speaking country, it’s very important to know the

name of foods and drinks. For that reason here you will learn vocabulary

related to that.

Food and drinks

DAIRY MEAT SEAFOOD BAKERY

Eggs Meat Fish Bread

Cheese Beef Sardine Biscuit

Pork Octopus Cookie

Chicken Prawn Cake

Crab

Tuna

FRUIT VEGETABLESCOOKED

FOODSDRINKS

Apple Peas Sandwich Water

Banana Corn Salad Milk

Cherry Potato Soup Beer

Grapes Tomato Fries/Chips Soda

Lemon Carrot Wine

Mango Green pepper Coffee

Melon Red pepper Tea

Peach Onion Juice

Pear Mushroom Milk shake

Pineapple Garlic Soft drink

Plum Olive Spirits/Liquor

Strawberry Lettuce

Watermelon Pumpkin

Cauliflower

Spinach

Cucumber


On holidays

2.8

The following are some statements used when we want to book a table or order

some food on the phone.

I would like to book a table for three people for tonight, please.

Me gustaría reservar una mesa para tres para esta noche, por favor.

No smoking, please.

No fumadores, por favor.

What do you recommend me?

¿Qué me recomienda?

Could you tell me what’s on the menu?

¿Podría decirme qué hay en el menú?

Could you bring me …?

¿Me podría traer …?

I’ll have …

Tomaré …

Have you got …?

¿Tiene …?

How much is it?

¿Cuánto cuesta …?

I think there is a mistake.

Creo que hay un error.

That’s all. Thank you very much.

Eso es todo. Muchas gracias.

CLIENT


On holidays

What would you like?

¿Qué le gustaría?

Anything else?

¿Alguna cosa más

Do you want any drinks?

¿Quiere alguna bebida?

I’m sorry, but cokes are off.

Lo siento, pero no quedan coca-colas.

Could you tell me your name and your telephone number?

¿Podría decirme su nombre y dirección?

Do you want any sauces?

¿Quiere alguna salsa?

How would you like the meat?

¿Cómo prefiere la carne?

Why don’t you try the new hamburger?

¿Por qué no prueba la nueva hamburguesa?

The food will be there about thirty minutes.

La comida estará allí en treinta minutos.

Read the following example. BOOK A TABLE

Restaurant worker: Good morning, Paella Restaurant. How can I help you?

Client: Good morning. I’d like to book a table for dinner tonight.

Restaurant worker: All right. How many people are you?

Client: We are two people, my husband and me.

Restaurant worker: Perfect! Smokers or non- smokers?

PERSON WHO ATTENDS THE TELEPHONE


On holidays

2.10

Client: Non- smokers, please.

Restaurant worker: Hold on, please. I’m checking the reservations. Yes, we

have a table near the window, at 22:00.

Client: Excellent! We will have fish and meat.

Restaurant worker: Perfect, I’ll write that down.

Client: Thank you!

2.2.2. Information at the travel agency

Now, it is travel’s turn. We are going to see the vocabulary related to travels

and some examples of reserving tickets on the phone.

AT THE TRAVEL AGENCY

GENERAL VOCABULARY RELATED TO TRAVELS

Destination Destino

Journey Viaje, camino

Trip Viaje

Route Trayecto

Excursion Excursión, generalmente en grupo

Cruise Crucero

Tour Viaje realizando paradas para visitar lugares.

Vacation Vacaciones

FerryBarca que se utiliza para transportar personas de

un lugar a otro sobre el agua.

Port Puerto

Airport Aeropuerto

Voyage Viaje por mar, o al espacio.

Underground/

SubwayMetro

Passport Pasaporte

A visa Visado

Customs Aduana

Currency exchang Cambio de moneda.

A phrasebook Libro que contiene frases en otros idiomas.

The border Frontera

Cabin Camarote

Passport control Control de pasaportes.

Accommodation Alojamiento


On holidays

Admission fee Tarifa de entrada en un país

Single room habitación individual

Double room habitación doble

Double room with twin

bedshabitación con dos camas

Fortnight quincena

Traveller’s cheque cheques de viaje

Half board Media pensión

Costs Coste

Tour operator Guía turístico

Waiting list Lista de espera

Sightseeing tour Viaje guíado

Catalogue Catálogo

Hotel chain Cadena hotelera

Stay Estancia

Full board Pensión completa

Round trip / Return trip viaje de regreso

Honeymoon luna de miel / viaje de novios

Holiday viaje de placer

Business trip viaje de negocios

Pleasure trip vacaciones

Organized tour excursion organizada


On holidays

2.12

VOCABULARY RELATED TO TRAVELS: PEOPLE

Air stewardess/ flight

attendant/ Cabin crewAzafata

Bell boy Tripulación

Captain Capitán

Commandant Comandante

House maid Camarera de planta

Passenger Pasajero

Travel agent Agente de viajes

Stowaway Polizón

Crew Tripulación

Driver Conductor

Front desk clerk recepcionista

Guide Guía

Interpreter Intérprete

Pilot Piloto

Waiter Camarero

Tourist Turista

VOCABULARY RELATED TO TRAVELS: PLACES

Camping site Camping

Motor home Caravana

City centre (GB) Centro cuidad

Seaside Costa

Hotel Hotel

Youth hostel Albergue juvenil

State-run hotel Parador

Inn Posada

Car park Parking de coches

Ski resort Estación de esquí

Guesthouse Pensión

Travel agency Agencia de viajes

Lost property office Oficina de objetos perdidos

Ticket office Taquilla

Car hire Alquiler de coches

Left-luggage office Consigna

Downtown (US) Centro de la ciudad (EE.UU)

Tourist office Oficina de turismo

Hostel Hostal

Residential hotel Residencia

Waiting room Sala de espera


On holidays

VOCABULARY RELATED TO TRAVELS: ACTSTo feel sick Marearse

To arrive Llegar al destino

To board Desembarcar

To cancel Cancelar

To change place Cambiar de lugar

To load Cargar (el equipaje)

To check in / To check out Registrarse/Pagar y marcharse

To complain Hacer una reclamación

To confirm Confirmar

To embark / To go on board Embarcar

To exchange Cambiar de transporte

To exit Abandonar, salir

To land Aterrizar

To lodge Hospedar

To navigate Navegar

To reserve/ To make a

reservation/ To bookHacer una reserva

To sail Navegar

To take off Despegar

To top-overHacer una parada que suban

pasajeros

To send-offDespedir a alguien antes de irse

de viaje

To visit Visitar personas o lugares

To go camping Ir de camping

To hitch-hike Hacer auto-stop

To go abroad Viajar al extranjero.

To go climbing Escalar una montaña

To go hiking Hacer excursionismo

To go sightseeing Visitar lugares interesantes

To have a good time Divertirse

To have a bad time Aburrirse, pasarlo mal

To hold a reservation Mantener una reserva

To plan Planear


On holidays

2.14

The following are some expressions we can use when we use the telephone

to book holidays at a travel agency.

I would like to go on holidays.

Me gustaría ir de vacaciones.

Which destination do you prefer?

¿Cuál es tu destino preferido?

I would like some information about travelling to …

Me gustaría informarme sobre viajes a …

I’d like to reserve a flight ...

Me gustaría reservar un vuelo …

Which is the cheapest company?

¿Cuál es la compañía más barata?

I’d like to make a reservation …?

Me gustaría hacer una reserva …

Which transport do you prefer?

¿Qué transporte prefiere?

When would you prefer to return?

¿Cuándo le gustaría regresar?

I’d like to catch the flight on …

Me gustaría coger el vuelo …

What are the rates?

¿Cuales son las tarifas?

Do you think it is possible to return …?

¿Cree que sería posible regresar …?

The reservation is made.

La reserva está hecha.

BOOKING HOLIDAYS


On holidays

The following is an example of a conversation related to the booking of

holidays.

Book holidays

Travel agent: Good morning, John Smith speaking. How can I help you?

Client: Good morning. I’d like to book holidays for this summer.

Travel agent: All right. How many people are you?

Client: We are three people, my wife, my daughter and me.

Travel agent: Perfect! And have you thought about some destination?

Client: Yes, we would like to go to the beach, to the Caribbean if possible.

Travel agent: Hold on, please. I’m looking for some offer. Yes, we have a special

offer in which children are free. How about Jamaica?

Client: Excellent! Could we travel the first week of August?

Travel agent: Yes, of course. Let me write down your personal dates and I’ll

make the reservation.

Client: Thank you!


On holidays

2.16

It is also necessary to learn some words related to plane flights.

Plane flight

The conversation below is an example of what we can say when we want to

book a flight.

AGENT: London Airways. Can I help you?

YOU: Yes, I need a flight from Madrid to London on Monday. Do you have any

seats?

AGENT: Let’s see. Yes. I have one on the 10:30 flight.

YOU: Ten thirty? What’s the check-in time?

AGENT: One hour before the time.

YOU: I can’t get to the airport in time. When is the next flight?

AGENT: There is not another direct flight on Monday. There is one on Tuesday

at the same time.

YOU: Fine, I’ll take that.

Luggage Equipaje

Suitcase Maleta

The metal detector Detector de metales

The gate Puerta de embarque

A boarding pass Tarjeta de embarque

A flight Vuelo

A flight attendant Azafata

Terminal Terminal

Airline Aerolínea

Hand luggage Equipaje de mano

Airport Aeropuerto

Business class Clase Business

Cabin Cabina

Connection Conexión

Delay Retraso

Departure Salida


On holidays

AGENT: Just let me check. Oh, I’m sorry, that flight is full.

2.2.3. Tourist Services

General information

Most of these words are used when we want to phone to ask for some general

information about destinations and tourist services at the tourism office.

Let’s have a look at them!

PLACES

Entertainment districtzona en la que están situados los teatros,

cines y salas de conciertos.

Exhibition exposición

Localspersonas que viven en un determinado

lugar

Museum museo

Scenery belleza natural

Site lugar

Attractions sitios turísticos

Highlight la mejor zona, lo mejor del viaje

Architecture arquitectura

Original state estado original de un monumento

Shopping district zona de tiendas

Waterfront lugar cercano al mar o a un lago o río

Art gallery galería de arte

Legend leyenda

Monument monumento

Restaurant district zona de restaurantes y bares

Surroundings alrededores

Settlement asentamiento


On holidays

2.18

Here you are a list of adjectives that we can use to describe a place.

ACTSTo recommend recomendar

To depart Salir de viaje

To permit permitir

To suggest sugerir

To enjoy divertirse

To show someone aroundguíar a un grupo de personas para

enseñarles algo

To arrive llegar

To expect esperar

To close cerrar

VastGrande, extenso

It is a vast area of land

InmenseMuy grande

This park is immense

TinyMuy pequeño

This is a tiny village

MarvellousMaravilloso

The sight here is marvellous

PictoresqueBonito

It is a picturesque landscape

ExuberantLleno de alegría y felicidad

This neighbourhood is exuberant

CrowedLleno de gente

I hate crowded places

StunningMuy bonito

There is a stunning view of the river

SandyQue tiene arena

I love sandy beaches

PoshElegante y caro

We are having dinner in a posh restaurant

LuxuriousLujuso y caro

This is a luxurious hotel

DilapidatedEn condiciones malas

This church is dilapidated

ShabbyEn condiciones malas por el uso

I wear a shabby sweater

ColourfulColorido

look at that colourful garden!


On holidays

QuietCalmado, silencioso

This town is very quiet

NearCerca

The hospital is near

FamousFamoso

This street is very famous

TerracedAdosada

I live in a terraced house

Detached

No adosada

My mother’s house is a detached one

BoringAburrido

There is nothing to do, it’s boring

HeritageHerencia histórica

This church is named as a heritage

ElegantElegante

It is a very elegant house

FascinatingFascinante

These traditions are fascinating

LovelyPrecioso

What a lovely countryside!

MagnificentMajestuoso

That palace is magnificent

ThrillingExcitante

Sailing is a thrilling experience

DangerousPeligroso

Skiing that mountain is dangerous

AncientAntiguo

This is an ancient town

EnormousEnorme

The picture is enormous

BeautifulBonito

The whole city is beautiful

PopularPopular

This place is very popular

RestoredRestaurado

The museum was restored last year

BreathtakingSin aliento

The view is simply breathtaking


On holidays

2.20

Example of phone conversation

Tourist officer: Tourism office. Paul speaking. How can I help you?

Maggie: Hello, I’m phoning you to ask for some information about the main

attractions of the city.

Tourist officer: Yes, of course, madam. If you come to our city, the first site I

recommend you to visit is the Archaeological Museum. Nowadays, there is an

exhibition of the most ancient and traditional customs of the place.

Maggie: Oh, that sounds fascinating!

Tourist officer: You can also visit St Mark Church. It is said that it is haunted.

It is really thrilling.

Maggie: And where can I have dinner at night?

Tourist officer: I suggest you to go to the restaurant district, there are few

different bars and restaurants to choose to have dinner. Near it, you can find

the Entertainment district, where you can go to the theatre or to the cinema.

Maggie: Ok, that’s all. Thank you very much for attending me.

Tourist officer: You’re welcome. Enjoy yourself. Good bye.

UnfortunateDesafortunado

This village has an unfortunate history

Haunted Encantado

This house is said to be haunted

ExcitingEmocionante

This is an exciting excursion

Visible

Visible

The ships are not visible because of the

fog

ScenicNatural

The scenic of the grounds is marvellous

ReconstructedReconstruido

The house needs to be reconstructed

CustomaryRegional

It is customary to sing this song

TraditionalTradicional

This traditional food is delicious


On holidays

Reservation of tourist destinations and services

Now we are going to see a phone conversation about a

person who wants to make a tour for visiting some

monuments of the surroundings of the main city.

Tourist officer: Good morning. How can I help you?

Steve: Good morning. I would like to make a tour to

visit the surroundings. Where could I rent a car?

Tourist officer: We can rent a car for you if you want.

Steve: Thank you very much. I’ll go tomorrow in the morning.

Tourist officer: What time do you want to pick up the car?

Steve: At eight o’clock. And will you be able to give me a map and a tourist

guide about the main sceneries?

Tourist officer: Of course, sir. I’ll prepare it for you for tomorrow. There is a

programmed visit to a magnificent and picturesque castle sited five mile from

here. Do you want me to reserve you a visit?

Steve: That should be very interesting! Which is the rate?

Tourist officer: Three pounds per person.

Steve: Ok. Could you reserve two places?

Tourist officer: Yes, sir.


On holidays

2.22

2.2.4. Complaints

As you know, sometimes there can be some problems with the hotel or the

tourism agency when we go on holiday.

The following are some examples of statements we can say when we want to

make a complaint on the phone.

I would like to make a complaint. The flight company has lost all my

baggage and they don’t know where it is.

I’m phoning because I want to make a complaint. I’ve had some poisoning

food and nobody’s in charge of my demand. Nobody wants to give me any

explanation.

My name is … I have had a skiing accident. The travel agency assured me

that they would pay me the money back because I had to return home,

but they have just told me that it was a mistake.

I’m calling to make a complaint about the services the travel agency has

offered me.

I’m not satisfied with the service the hotel has given to me during our

stay.

I sincerely hope I don’t have to ring you again about this.

We’re very unhappy with the arrangements. This isn’t what you told me

the day we spoke.

Now let’s have a look at the possible answers we could expect when making a

complaint.

It looks as if there’s been an error.

I’ll have to look into this.

I’m very sorry for the inconvenience.

We’ll make it top priority.

I can’t apologize enough.


On holidays

I’ll deal with it personally.

I’ll look into the matter immediately.

2.2.5. Exercises

Exercise 1. In this exercise you have to fill in the gaps to complete the

sentences with the words in the box.

1. I need _______________ for one.

2. We will be staying __________________.

3. Today the hotel ______________.

4. The __________ is 80 pounds per night and person.

5. We ______________ a deposit.

6. Can you tell me _________________ are you looking for?

7. I would like _______________ a table for four.

8. How ____________ is it?

9. It is ______________ breakfast.

10. I’m phoning you to ask for some ____________.

price to book a room don’t need what date

for five nights much is full information included


On holidays

2.24

Exercise 2. Now you have to match the words to its correspondent meaning.

Exercise 3. Can you order the letters to form the words related to the meanings

in below?

1. Sitios turísticos. TSIANROATTC ________________

2. Lugar cercano al mar, a un río o un lago.

RTOEWNRTAF __________________

3. Belleza natural. RSYECNE _________________

4. Lugar. TSEI ___________

5. Antiguo. ITNNECA _______________

6. Herencia histórica. TEEGHIAR ______________

7. Precioso. LVLEYO _________________

1. Sightseeing tour a. Crucero

2. Fortnight b. Menú completo

3. Cruise c. Estación de esquí

4. Half board d. Propina

5. Ski resort e. Tarjeta de la habitación

6. Cardkey f. Excursión guiada

7. Full meal g. Media pensión

8. Tip h. Quincena

9. Border i. Casa de huéspedes

10. Guesthouse j. Frontera


On holidays

8. Majestuoso. NANMIIETGCF ______________

9. Lo mejor del viaje. TIHHHGILG ______________

10. Peligroso. RAGSUNDOE ________________

Exercise 4. In this exercise you have to tick the incorrect sentences.

1. How I help you?

2. Is there any restaurants near?

3. I would like to make a reservation.

4. I want to make a complaint.

5. I’ll deal on person

6. There’s been an error.

7. I’ll have to look into this.

8. Do you like a sauces?

9. Anything more else?

10. What is the price?


On holidays

2.26

2.3. Listening

It’s time to practice the listening skill. Listen to the following dialogues to make

reservations or get some information by phone.

2.3.1. Listening 1

Listen to this telephone conversation. This is an example of how to book a flight

ticket by phone.

Travel agent: Hello good morning! How can I help you?

Susan: Good morning! We want to buy two flight tickets to go to New York.

Travel Agent: When do you want to travel?

Susan: Next Wednesday, please.

Travel Agent: Single or return?

Susan: Single tickets.

Travel Agency: Business class or tourist class?

Susan: Tourist class.

Travel Agent: Can I have your names, please?

Susan: Yes, they are Matthew Penner and Susan Adams.

Travel Agent: I have to check the available flights for that day. There is a flight

at 10.00 a.m., but it is expensive. Let’s see another one…yes, at 12.30 p.m.

Two seats…the tickets are 100$.

Susan: That’s great!

Travel Agent: Now, I need your email account. We are sending you your tickets

via e-mail.


On holidays

Susan: Sure! It’s [email protected].

Travel Agent: Right! You will have them in one day.

Susan: Thank you!

Travel Agent: You’re welcome. Have a good day.

2.3.2. Listening 2

Listen to this conversation. Susan is phoning a restaurant to book a table to

have dinner.

Making a reservation

Susan: Good afternoon. I'd like to make a reservation for two people tonight.

Waiter: What time would you like to come?

Susan: At 8:00 o’clock will be a good time.

Waiter: Let’s me see. We have a table for two available at 8:00.

Susan: That's great. Thanks.

Waiter: Your name please?

Susan: Susan Adams.


On holidays

2.28

Waiter: Ok, Mrs Adams. The reservation is made.

Susan: Thank you. Good bye.

Waiter: Bye.

2.3.3. Listening 3

Listen to Susan phoning a tourist information center to get some information.

Tour officer: Hello good morning! Tourism information center. How can I help

you?

Susan: Good morning! I’m going to Edinburgh, South Korea next month and

I'd like to get some information about the place before I go. Can you help me?

Tour officer: Let’s see. What kind of information do you need? The City of

Edinburgh offers the perfect balance between all things traditional and

contemporary.

Susan: First, I would like to find a good place to stay. What do you recommend

a hotel? B&B?

Tour officer: It’s depends on what you want and need because there are from

style hotels in the heart of Edinburgh to rural retreats. You can also find there

Edinburgh B&B and Guest House accommodation that offer excellent value for

money.

Susan: That sounds great. I have to decide them. What about shopping? Well,

while I'm there I'd like to do some sight seeing and shopping. I'd really like to


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bring back some souvenirs for my family and friends.

Tour officer: Of course, you can buy souvenirs at any tourist attraction. The

best attractions and shop are on Princes Street. There are also monuments,

statues and landmarks.

Susan: Thank you very much for all the information.

Tour officer: You’re welcome!

2.3.4. Exercise

Now it is time to practice your listening. Listen and complete the dialogue:

Hotel Clerk: Hello. Luxury Hotel. May I ___ you?

Matthew: Yes, I'd like to _____ a room for two on the 12th of May.

Hotel Clerk: Ok. Let me ______ our books.

Matthew: I hope you are not all _____ that night.

Hotel Clerk: Well, we do have one room _____.

Matthew: How _____ is that?

Hotel Clerk: It's only $100 dollars. And it is a non-smoking _____.

Matthew: Oh, that's ______ for me.

Hotel Clerk: All right. ______ I have your _____, please?

Matthew: Yes. Matthew Penner.

Hotel Clerk: How do you ____ your last name, Mr. Penner?

Matthew: P-E-N-N-E-R.

Hotel Clerk: Right. Mr. Penner, we _______ forward to _______ you on May

12th.

Matthew: Thank you very much.


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2.30

2.4. Speaking

Hello! I’m here with you to show you how to pronounce some specific words

and expressions that we use when we want to make reservations on the phone.

You will also make an exercise of pronunciation of some words, and after it I

will ask you some questions about the unit, and I hope you will answer them.

Come on! Let’s start!

We are going to see the phonetic transcription of some expressions that we use

on the phone when we want to book a table in a restaurant or a room in a hotel.

1. I would like to book a table. /aj wʊd lajk tu bʊk ə teibəl/

2. Non-smoking, please. /nɑn- smoukɪŋ, pli:z/

3. We will be four people. /wi wɪl bi fɔ:r pi:pəl/

4. What do you recommend me? /wət du ju rɛkəmɛ:nd mi?/

5. Could you bring me …? /kʊ:d ju brɪŋ mi…?/

6. I need a room for one. /aj ni:d ə rum fɔr .../

7. Is there any free room for today? /ɪz ðɛr rum fri fɔr tədei?/

8. How much is it? /haw mə:tʃ ɪz ɪt?/

9. What is the price? / wət ɪz ðə prais?/

10. I want to reserve … / aj wɑnt tu rə:zərv …/


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Now, can you answer the following questions?

Now, I’m going to ask you some questions and you have to answer me in order

to practise your speaking.

1. Do you like travelling?

2. Do you use to make reservations on the phone?

3. Have you ever got any problem when travelling?

4. Have you ever needed to make a complaint on the phone?

5. What do you think about it?

6. Do you think is more effective a face-to-face complaint?

7. Do you like speaking on the phone?

8. There are many people who don’t like making a reservation on the phone.

What do you think about?

9. Have you found this unit interesting?

10. Do you think it will be useful for you?


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2.32

2.5. Practice

2.5.1 Vocabulary

Exercise 1. Complete the sentences with the words below:

1. Sorry to have _____ you waiting.

2. Would you like a ____ or a double room?

3. Don’t forget: the ______ time is two hours before take-off.

4. Yes, I would like to ____ a suite for three nights.

5. Hang on a second, please. Let me check the _____ book.

6. All the _________ have been made for you.

7. We will be staying for _____ nights.

8. We need a ____ before you pay the total price.

9. How much does the room________ per night?

10. Have you _________ the hotel?

Exercise 2. Odd-Word-Out. Which Word is Different?

1. tea milk apple water

2. banana meat melon pear

3. meat beef pork fish

4. chicken sardine crab fish

check-in book kept cost eight deposit single reservation

arrangements booked


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5. bread plum biscuit cake

6. cauliflower pumpkin spinach tuna

7. salad soup coffee chips

8. milk shake soft drink garlic liquor

9. onion crab mushroom garlic

10. olive tea wine beer

Exercise 3. Translate these sentences:

1. ¿Me podría decir qué hay en el menú?

2. ¿Cuánto cuesta una habitación doble?

3. ¿Cómo le gustaría la carne?

4. ¿En que le podría ayudar?

5. ¿Algo más?

6. ¿Por qué no prueba la sopa del día?

7. ¿Está el servicio incluido?

8. Lo siento. Estamos totalmente llenos

9. ¿Cuáles son las tarifas?

10 ¿Qué destino prefiere?


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2.34

Exercise 4. Match de pictures and theirs definitions

2.5.2. Grammar

Exercise 5. Choose the correct future form (will or be going to) and verb to

complete the sentences below:

1. I'm hungry. I ____________ you a sandwich.

2. He ___________ Arts next year.

3. The window is open. I _________ it!

4. It’s very cloudy. It _____________ in a minute.

5. Sam __________ his partners tomorrow morning.

6. ______ you ______ me someday, darling?

7. I think she ________ her exams in June.

8. When ________ you _________ the children?

9. Have you phoned Mary this morning? ‘No, I forgot, I _______ her now’.

10. I _________________ in that expensive restaurant tomorrow.

pass rain make pick up marry

phone meet study have dinner close


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Exercise 6. Choose the correct option: Present Continuous or Future with will.

1.'I need more money.' 'I ____ you some if you want.'

a) am lending

b) will lend

2. What time _____________tomorrow morning?

a) will you leave

b) are you leaving

3. When I am in Portugal I___________ you a postcard.

a) will send

b) I am sending

4. It’s very hot in here. __________ the window, please?

a) will you open

b) are you opening

5) Peter has a plan for tomorrow. He ________ football with his friends.

a)is playing

b) will play

6. What time _______________ for dinner tonight?

a)are your parents coming

b) will your parents come

7. The president __________ my town next week.

a) will visit

b) is visiting

8. I _______ you with the bags if you want.

a) will help

b) am helping

9.__________ anything tonight?

a)Are you doing

b) Will you do

10. Do you know? She ____ to have a baby next week.

a) will

b) is going


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2.36

Exercise 7. Choose the correct option Present Perfect or Past Simple. Write the

correct form of the verb:

1. There is an ambulance over there. There ________ an accident. (be)

2. The police _____ the thief that _____ the jewels. (catch/steal)

3. Sam _____ in London for the past ten years. (live)

4. She _____ with them before she _______ to work with us. (work/come)

5. ________ you ______ reading the book yet? (finish)

6. I would love to go to Rome. I __________ there. (be never)

7. I ___________ the exam, but I think I ___________ the questions.

(finish/not understand)

8. My father ___________ in Germany for 5 years. (work)

9. My grandparents _________ together since 1950. (be)

10. I ____________I am not hungry. (eat already)

Exercise 8. Write the appropriate preposition of time and place in each

sentence:

1. She has lived in England _____ 1980.

2. London is beautiful ____ spring.

3. ______ the table and the sofa there is a carpet.

4. My sister was born ____ New Year’s Eve.

5. We are going _____ holidays in the middle of August.

6. It isn’t six o’clock. It’s ten ____ six.

7. The cat is hidden _____ the bed.

8. There aren’t any pictures ____ this page.


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9. Your picture is ____ the wall.

10. I was ____ a party last night.

11. He was a very popular singer ____ the 1980s.

12. He began his studies ____ London University.

13. John’s father is ___ prison.

14. I eat lunch ____ home every day.

15. I have to go ____ the doctor.

16. The movie starts ____ 7 p.m.

17. I’m going to Manchester ____ two weeks.

18. I want to visit every country _____ the world.

19. Is there a bank near here? Yes, there’s one _____ the end of the road.

Exercise 9. Complete the sentences with much/many or a few/a little:

1. I only bring _____ water when I go shopping.

2. Do you have _____ things in your handbag?

3. How _____ do you swim in an hour?

4. How ______ apples can you eat a day?

5. How _____ money do you have

6. I only have _____ money in my wallet.

7. I like pictures, but I only have _____ at home.

8. I don’t like a lot watching TV, only _______.

9. I eat _____ vegetables a week.


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2.38

10 How _______ fruit should I eat a day?


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2.6. English World

Let’s listen to some interesting things about London, the capital of England,

and Edinburgh that is the capital of Scotland.

London

I want to introduce the city where I was born: London.

London is the capital of England and United Kingdom.

Its primary geographical feature is the Thames, a

navigable river which crosses the city from the south-

west to the East. London is a multicultural city and

London's diverse population draws from a wide range of

peoples, cultures, and religions.

London has a lot of visitors, not only because of its

theatres, cinemas, shopping streets, restaurants, hotels and nightclubs, but

also its historic treasures such as Westminster Abbey, Big Ben, the Houses of

Parliament and Buckingham Palace. In addition, London has the vast green

spaces of Hampstead Heath, Hyde and Richmond parks; big street markets in

Camden, Brick Lane or Portobello Road and many original old pubs.

Shopping in London

In my free time I like going shopping. Here in London I have the opportunity

to do it. London has a lot to offer from big department stores to exclusive

boutiques. There are many areas to go on shopping trips, such as Oxford

Street, Covent Garden and Knightsbridge. And, of course, London has many

street markets, such us Portobello Road Market. It is in Notting Hill and is one

of the most famous street markets in the world. The Saturday antiques market

is the most popular but the street market is six days a week. Portobello Road

is a long, narrow street.

Shopping, like most of London's pleasures, doesn't come cheap. Knightsbridge

has two of the most famous department stores in London, Harrods and Harvey

Nichols and other well known designer shops. And of course, Oxford Street! It

is a massively busy area of London and has million of shops and about 200


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2.40

million visitors per year! You find here: Marks and Spencer, John Lewis, and

the great HMV record store. London is a very good place to go shopping and

with big shopping areas. There are restaurants and cafes that are situated along

these shopping areas, you can shop and then rest sitting in one of them to have

a coffee or whatever you want.

Edinburgh

Edimburgh is the capital of Scotland located in the

Central Belt region of the country. With a population

of approximately 450,000. Edinburgh has been the

royal capital of Scotland since 1437. It is a magical

city. It has a cosmopolitan atmosphere and the natural

landscapes are stunning. It is worthy to come and visit

this city.

I like this city very much. I will give you in detail the landmarks to visit when

in the city:

Edinburgh Castle. Edinburgh Castle, home to the Edinburgh Tattoo. The

castle has been continuously in use for 1000 years and is in excellent

condition.

Abbey and Palace of Holyroodhouse. In 1128 David 1 of Scotland founded

the Palace.The Palace is a royal residence, and hosts the Queen's Gallery

containing a collection of art from the Royal Collection.

St Giles' Cathedral . The historic City Church of Edinburgh is also known

as the High Kirk of Edinburgh and takes its name from the city's patron

saint.

Camera Obscura. Castle Hill. Over 150 years old, the Camera Obscura

focuses light from the top of the tower onto a large dish in a dark room

below, allowing a 360 degree view of all of Edinburgh!

The Scottish Parliament (eastern end of the Royal Mile, opposite the Palace

of Holyrood House)— A unique building designed by the Spanish (Catalan)

architect Enric Miralles.

Scott Monument. Built in 1846 to commemorate the life of Sir Walter Scott

after his death in 1832.


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Royal Botanic Garden. Very impressive gardens

with a collection of interesting plants. Great place to

wander around on a sunny day, or to sit and have a

picnic. The Royal Botanic Garden Edinburgh was

established in 1670 and during the twentieth century

acquired three Regional Gardens- the mountainous

Benmore in Argyll; Dawyck in the wooded hills of the

Scottish Borders and Logan on the Gulf Stream-

warmed southern peninsula of Dumfries & Galloway

Edinburgh Zoo. It is the largest and most exciting wildlife attraction in

Scotland, committed to the highest standards of animal welfare.


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2.42

2.7 Solutions

2.2 Vocabulary

2.2.5 Exercises

Exercise 1. In this exercise you have to fill in the gaps to complete the

sentences with the words in the box.

1. a room

2. for five nights

3. is full

4. price

5. don’t need

6. what date

7. to book

8. much

9. included

10. information

Exercise 2. Now you have to match the words to its correspondent meaning.

1. f

2. h

3. a

4. g

5. c

6. e

7. b

8. d

9. j

10. i

Exercise 3. Can you order the letters to form the words related to the meanings

in below?

1. ATTRACTIONS

2. WATERFRONT

3. ESCENERY

4. SITE

5. ANCIENT

6. HERITAGE


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7. LOVELY

8. MAGNIFICENT

9. HIGHLIGHT

10. DANGEROUS

Exercise 4. In this exercise you have to tick the incorrect sentences.

1. How can I help you?

2. Is there any restaurant near?

5. I’ll deal with it personally.

8. Do you want any sauces.

9. How much is it?

2.3 Listening

2.3.4 Exercise

Now it is time to practice your listening. Listen and complete the dialogue:

Hotel Clerk: Hello. Luxury Hotel. May I help you?

Matthew: Yes, I'd like to book a room for two on the 12th of May.

Hotel Clerk: Ok. Let me check our books.

Matthew: I hope you are not all booked that night.

Hotel Clerk: Well, we do have one room available.

Matthew: How much is that?

Hotel Clerk: It's only $100 dollars. And it is a non-smoking room.

Matthew: Oh, that's fine for me.

Hotel Clerk: All right. Could I have your name, please?

Matthew: Yes. Matthew Penner.

Hotel Clerk: How do you spell your last name, Mr. Penner?


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2.44

Matthew: P-E-N-N-E-R.

Hotel Clerk: Right. Mr. Penner, we look forward to seeing you on May 12th.

Matthew: Thank you very much.

2.5 Practice

2.5.1 Vocabulary

Exercise 1. Complete the sentences with the words below:

1. Sorry to have kept you waiting.

2. Would you like a single or a double room?

3. Don’t forget: the check-in time is two hours before take-off.

4. Yes, I would like to book a suite for three nights.

5. Hang on a second, please. Let me check the reservation book.

6. All the arrangements have been made for you.

7. We will be staying for eight nights.

8. We need a deposit before you pay the total price.

9. How much does the room cost per night?

10. Have you booked the hotel?

Exercise 2. Odd-Word-Out. Which Word is Different?

1. tea milk apple water

2. banana meat melon pear

3. meat beef pork fish

4. chicken sardine crab fish


On holidays

5. bread plum biscuit cake

6. cauliflower pumpkin spinach tuna

7. salad soup coffee chips

8. milk shake soft drink garlic liquor

9. onion crab mushroom garlic

10. olive tea wine beer

Exercise 3. Translate these sentences:

1. Could you tell me what’s on the menu?

2. How much does a double room cost?

3. How would you like the meat?

4. How can I help you?

5. Anything else?

6. Why don’t you try the soup of the day?

7. Is service included?

8. I’m sorry. We are totally full

9. What are the rates?

10. Which destinations do you prefer?

Exercise 4. Match de pictures and theirs definitions


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2.46

Exercise 5. Choose the correct future form (will or be going to) and verb to

complete the sentences below:

1. I'm hungry. I will make you a sandwich.

2. He is going to study Arts next year.

3. The window is open. I will close it!

4. It’s very cloudy. It is going to rain in a minute.

5. Sam is going to meet his partners tomorrow morning.

6. Will you marry me someday, darling?

7. I think she will pass her exams in June.

8. When are you coming to pick up the children?

9. Have you phoned Mary this morning? ‘No, I forgot, I will phone her now’.

10. I am going to have dinner in that expensive restaurant tomorrow.

Exercise 6. Choose the correct option: Present Continuous or Future with will.

1.'I need more money.' 'I ____ you some if you want.'

b) will lend

2. What time _____________tomorrow morning?

b) are you leaving

3. When I am in Portugal I___________ you a postcard.

a) will send

4. It’s very hot in here. __________ the window, please?

a) will you open

5) Peter has a plan for tomorrow. He ________ football with his friends.

a) is playing

6. What time _______________ for dinner tonight?

a)are your parents coming

7. The president __________ my town next week.


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b) is visiting

8. I _______ you with the bags if you want.

a) will help

9.__________ anything tonight?

a)Are you doing

10. Do you know? She ____ to have a baby next week.

b) is going

Exercise 7. Choose the correct option Present perfect or Past Simple. Write the

correct form of the verb :

1. There is an ambulance over there. There has been an accident.

2. The police caught the thief that stole the jewels.

3. Sam has lived in London for the past ten years.

4. She worked with them before she came to work with us.

5. Have you finished reading the book yet?

6. I would love to go to Rome. I have never been there.

7. I have finished the exam, but I think I didn’t understand the questions.

8. My father has worked in Germany for 5 years.

9. My grandparents have been together since 1950.

10. I have already eaten I am not hungry.

Exercise 8. Write the appropriate preposition of time and place in each

sentence:

1. She has lived in England since 1980.

2. London is beautiful in spring.

3. Between the table and the sofa there is a carpet.

4. My sister was born on New Year’s Eve.

5. We are going on holidays in the middle of August.

6. It isn’t six o’clock. It’s ten to six.

7. The cat is hidden under the bed.

8. There aren’t any pictures on this page.

9. Your picture is on the wall.

10. I was at a party last night.


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2.48

11. He was a very popular singer in the 1980s.

12. He began his studies at London University.

13. John’s father is in prison.

14. I eat lunch at home every day.

15. I have to go to the doctor.

16. The movie starts at 7 p.m.

17. I’m going to Manchester for two weeks.

18. I want to visit every country in the world.

19. Is there a bank near here? Yes, there’s one at the end of the road.

Exercise 9. Complete the sentences with much/many or a few/a little:

1. I only bring a little water when I go shopping.

2. Do you have many things in your handbag?

3. How much do you swim in an hour?

4. How many apples can you eat a day?

5. How much money do you have?

6. I only have a little money in my wallet.

7. I like pictures, but I only have a few at home.

8. I don’t like a lot watching TV, only a little.

9. I eat many vegetables a week.

10 How much fruit should I eat a day?

Documents

Maquetación 2 - Grupo Conforsa · I ng lés:At e cióT f a 2.5 On holidays Sí, tenemos un bar y un restaurante. At the restaurant The following is a list of some words and expressions