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Marija KUHAR
Merkur day - Naklo, 17. october 2003
Marija KUHAR
Merkur day - Naklo, 17. october 2003
OutsourcingOutsourcing
Business process outsourcing is defined as the delegation of one or more business processes to an external provider to improve an overall business performance in a particular area.
Business process outsourcing is defined as the delegation of one or more business processes to an external provider to improve an overall business performance in a particular area.
A substantial reasons for outsourcing processes:A substantial reasons for outsourcing processes:
Lower costs Focus on core business Better quality of service
Lower costs Focus on core business Better quality of service
A problem: This approach often leads to the information shortage about the state of process. A problem: This approach often leads to the information shortage about the state of process.
Outsourcing accounting servicesOutsourcing accounting services
A main reason is in a company size (in year 2001 Slovenia has 90 % companies with less then 10 employees)
essential benefits: cost savings better service focus on core business
essential weaknesses: not in time information less responsibility confidential data are more exposed
A main reason is in a company size (in year 2001 Slovenia has 90 % companies with less then 10 employees)
essential benefits: cost savings better service focus on core business
essential weaknesses: not in time information less responsibility confidential data are more exposed
Application Service Provider - ASP (1)Application Service Provider - ASP (1)
An ASP provides a contractual service offering to deploy, host, manage, and rent an access to an application from a centrally managed facility (Toigo, 2002).
The ASP manages and delivers application capabilities to multiple entities from a data center across a wide area network (Palmatier, 2001).
An ASP provides a contractual service offering to deploy, host, manage, and rent an access to an application from a centrally managed facility (Toigo, 2002).
The ASP manages and delivers application capabilities to multiple entities from a data center across a wide area network (Palmatier, 2001).
provider(software, data)
user
user
user
useruser
Application Service Provider – ASP (2)Application Service Provider – ASP (2)
the latest hardware and software technologies are in use
foreseen fixed costs (no costs of ownership, software development
provider has skilled staff at his disposal
user can focus on core business
savings on time to market
scalability
access from anywhere (only the computer with the internet accsess is needed)
the latest hardware and software technologies are in use
foreseen fixed costs (no costs of ownership, software development
provider has skilled staff at his disposal
user can focus on core business
savings on time to market
scalability
access from anywhere (only the computer with the internet accsess is needed)
Benefits:Benefits:
Application Service Provider – ASP (3)Application Service Provider – ASP (3)
dependency on provider
confidental data are more exposed
unreliable performance of the internet
customer's own IT department loses competence
financial solvency of the provider
broad bandwidth connection across the entire path
unclear market, unregulated legislation
dependency on provider
confidental data are more exposed
unreliable performance of the internet
customer's own IT department loses competence
financial solvency of the provider
broad bandwidth connection across the entire path
unclear market, unregulated legislation
Weaknesses:Weaknesses:
The ASP infrastructureThe ASP infrastructure
Security: firewalls, intrusion detection systems, login procedures, cryptography, digital certificates
Efficiency: accelerators, proxy, load balancers, cache
Availability: redundant components, RAID
software maintenance
additional services
Security: firewalls, intrusion detection systems, login procedures, cryptography, digital certificates
Efficiency: accelerators, proxy, load balancers, cache
Availability: redundant components, RAID
software maintenance
additional services
Service providers need to be extremely careful designing the infrastructure. Common guarantees given these days are the following:
A surveyA survey
target population : accounting service companies (1.263)
606 questionnaires are sent (48% of population)
structured, unstructured and semistructured questions
examinees was anonymous
questionnaries was sent via classical and electronic mail
target population : accounting service companies (1.263)
606 questionnaires are sent (48% of population)
structured, unstructured and semistructured questions
examinees was anonymous
questionnaries was sent via classical and electronic mail
A survey responseA survey response
No response69%
Returned not valid1%Returned valid
30%
sent questionnariesno answerreturned validreturned not valid
606419184
6
A survey outcomes (1)A survey outcomes (1)
The accounting service company employs 4 workers on the average.
The accounting service company performs services for 34 customers. The average is 8.5 customers by a worker.
Accounting service companies and their customers together comprehend approximately 40.000 companies.
The accounting service company employs 4 workers on the average.
The accounting service company performs services for 34 customers. The average is 8.5 customers by a worker.
Accounting service companies and their customers together comprehend approximately 40.000 companies.
A survey outcomes (2)A survey outcomes (2)
Information systems of accounting service companies and their customers are mostly separated.
Too much time is spent on entering data into databases and delivering necessary reports.
As the main weakness of outsourcing accounting services 45 % of answers citate that customers haven’t up-to-date information
90 % of accounting service companies are familiar with e-mail and internet
Information systems of accounting service companies and their customers are mostly separated.
Too much time is spent on entering data into databases and delivering necessary reports.
As the main weakness of outsourcing accounting services 45 % of answers citate that customers haven’t up-to-date information
90 % of accounting service companies are familiar with e-mail and internet
A survey outcomes (3)A survey outcomes (3)
The ownership of software is too expensive (67 % of answers)
Accounting service companies are familiar with emerging technologies (more than 50 %).
4.9% of the companies are ready to rent software by the ASP immediately. Another 64 % of the companies will change gradually.
15 % of their customers are willing to accept ASP solution. More than 50% of accounting service companies are convinced that they can attract some of their customers.
The ownership of software is too expensive (67 % of answers)
Accounting service companies are familiar with emerging technologies (more than 50 %).
4.9% of the companies are ready to rent software by the ASP immediately. Another 64 % of the companies will change gradually.
15 % of their customers are willing to accept ASP solution. More than 50% of accounting service companies are convinced that they can attract some of their customers.
A survey outcomes (4)A survey outcomes (4)
Almost 50% of examinees avoided a question about the expected fee.
Other answers vary from 500 SIT to 50.000 SIT monthly by one station. The mean value is 9.358 SIT. A standard deviation, which is je 8.320 SIT.
The ASP provider has to tender its services for variable prices.
Almost 50% of examinees avoided a question about the expected fee.
Other answers vary from 500 SIT to 50.000 SIT monthly by one station. The mean value is 9.358 SIT. A standard deviation, which is je 8.320 SIT.
The ASP provider has to tender its services for variable prices.
A survey outcomes (5)A survey outcomes (5)
Most of the scruples mentioned in the survey are pointed on Security Availability Reliability
For accounting service companies the capability to maintain applications and willingness for adaptation as necessary is very important
59% of examinees expect to be informed about survey results.
Most of the scruples mentioned in the survey are pointed on Security Availability Reliability
For accounting service companies the capability to maintain applications and willingness for adaptation as necessary is very important
59% of examinees expect to be informed about survey results.
Summary of a survey outcomesSummary of a survey outcomes
Approximately 2.000 of companies are ready to rent a software by an ASP.
Renting the ASP services enables that customers get information from the accounting service company timely.
For accounting service company savings are hidden in spending time for entering data, controlling data, exchanging documents and preparing reports.
The accounting service company can tender its services to more customers for reasonabe prices and of better quality.
Approximately 2.000 of companies are ready to rent a software by an ASP.
Renting the ASP services enables that customers get information from the accounting service company timely.
For accounting service company savings are hidden in spending time for entering data, controlling data, exchanging documents and preparing reports.
The accounting service company can tender its services to more customers for reasonabe prices and of better quality.
ASP modelASP model
1. Interested accounting service companies decide to establish a joint-stock company, which will be the ASP provider for their own needs and the needs of their customers.
2. Interested accounting service companies unite into a new company, which will then offer both services: renting software and accounting services.
3. One of existent software companies is motivated to establish ASP services. This survey proves that the market needs such service at least for accounting service companies and their customers.
1. Interested accounting service companies decide to establish a joint-stock company, which will be the ASP provider for their own needs and the needs of their customers.
2. Interested accounting service companies unite into a new company, which will then offer both services: renting software and accounting services.
3. One of existent software companies is motivated to establish ASP services. This survey proves that the market needs such service at least for accounting service companies and their customers.
The ASP will replace an ownership model in the future.
The only question is not if it will be happen but when
will be happen.
First come, first served!
The ASP will replace an ownership model in the future.
The only question is not if it will be happen but when
will be happen.
First come, first served!
