Marine Corps Installations West-Marine Corps Base Camp Pendleton

Family HousingInstallation Leadership Brief

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Point of Contact:

Purpose & Agenda

• To provide installation leadership an opportunity to meet Marine Corps Camp Pendleton Government Family Housing leadership, develop an understanding of the public-private partnership, and how it applies to Families.

• Family Housing Office Overview

• Housing Inventory

• Public Private Venture Overview

• CEL Surveys

• ‘3-Step Process’

• Resident Energy Conservation Program

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Purpose Agenda

Family Housing Overview

Responsible for coordinating operations and oversight management of family housing requirements to include policy development, budget formulation, training and required liaison between Navy Facilities (NAVFAC) and Public-Private Venture (PPV) Partners.

Resident Energy Conservation Program

• Oversight of PPV approvals and disapproval of exemption requests

• 181 resident exemptions (255 EFM / 1 WW)

Marine Corps Housing Management

• Web Orders vs PCS Orders

• Standardization of assignment to waiting list

• Enterprise Military Housing Reporting

Referral and Assignment

• Application / Check in process / Family Housing Office

• Liaison

• Market Analysis (BAH)

Asset Management

• Reviewing Installations Programs /Projects for renovation, increase and decrease of assets based on Market Analysis and Base personnel loading.

• Inspections

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Housing Market Area

OSD Policy is 75% reside in local Community and 25% on Installation

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Annual BAH Data Collection

Family Housing Inventory

7,795 units (1/3 of USMC Program); Over all occupancy 93.0%; Waitlist 721 personnel

- 3 RegionsNorth / South / Central

- 7 DistrictsDeluz / Del Mar / Mountain/ Mesa / Stuart Mesa/ Edson/ San Onofre

- 22 Housing Areas

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• Camp Pendleton has two PPV Partners

– Own, maintain and operate housing

– Last phase completed 2017 (250 units)

• Lincoln Military Housing (LMH)

– 7,083 homes

• 6 GOQs

• 1 Installation Commander Quarters

• 675 Officer homes

• 6,408 Enlisted homes

• Hunt Military Communities

– Deluz Housing - 712 Enlisted homes

Family Housing Inventory

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Public Private Venture

• FY96 Defense Authorization Act established the Military Housing Privatization Initiative (MHPI) directing partnering with the private sector

• Enabled DoD to provided new housing and repair/replace existing housing much faster than under the military construction (MILCON) program

• Public-Private Venture (PPV) is a 50 year business partnership between the Department of the Navy (DoN) (for Navy and Marine Corps) and the private sector

• DoN is not involved in day-to-day operations, but involved in key business decisions; PPV partners own, maintain and operate housing

• Individual relationship established between private-partner and tenant

Resident CEL Survey

REACT Resident Survey• CEL & Associates, Inc. conducts annual independent third-party industry

standard survey

– Lincoln (Apr-May)

– Hunt (Oct-Dec)

• Performed to assess real-estate management performance and resident satisfaction

• Scores tabulated and indexed with comments

• Results provided to partner and business agreement manager, Navy Facilities Engineering Command- Southwest (NAVFAC SW)

• Measures partner performance

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Resolving Military Family Housing Service Issues

Step 1. Identify the service issue and contact your PPV Family Housing District Office or maintenance service line:

– PPV Family Housing District Offices:

– Lincoln Military Housing 24 Hr. Service Line: (888) 578-4141, or www.lincolnservicetrack.com

– Hunt Military Housing 24 Hr. Service Line: (844) 887-6840, or www.deluzfamilyhousing.com

Step 2. If the service issue is unresolved or incomplete, contact Family Housing management:

– Lincoln Regional Management: (760) 400-8179, 08:00-17:00 Mon-Fri

– Hunt Regional Management: (760) 385-4835, 08:00- 17:00 Mon-Fri

Step 3. If the service issue remains unresolved, or you remain unsatisfied with any service, contact the Installation Government Family Housing Office:

– Family Housing Liaison: (760) 725-1656, 07:30-17:00 Mon-Fri

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Family Housing District Offices

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DISTRICT OFFICE PARTNER ADDRESS PHONE HOURS

DEL MAR LINCOLN 139 SANTA ROSA DR (760) 430-0040 08:30-17:30 Mon-Fri; 09:00-17:00 Sat

MESA LINCOLN 1538 CHRISMAN RD (760) 385-5318 08:30-17:30 Mon-Fri; 09:00-17:00 Sat

STUART MESA LINCOLN 3105 MITCHELL BLVD (760) 430-0694 08:30-17:30 Mon-Fri; 09:00-17:00 Sat

SAN ONOFRE LINCOLN 202 CHAISSON RD (949) 940-9178 08:30-17:30 Mon-Fri; 09:00-17:00 Sat

EDSON LINCOLN 310 ELLIS BLVD (760) 237-6017 08:30-17:30 Mon-Fri; 09:00-17:00 Sat

MOUNTAIN LINCOLN 1201 BEGONIA ST (760) 430-8476 08:30-17:30 Mon-Fri; 09:00-17:00 Sat

DELUZ HUNT 108 MARINE DR (760) 385-4835 08:00-17:00 Mon-Fri

Background

• DoD Policy - Office of the Secretary of Defense Memorandum of 8 September 1998 set policy for the payment of utilities in Public Private Venture (PPV) family housing.

– Directs payment by resident for excess utilities utilization

• HQMC approved implementation of the Resident Energy Conservation Program (RECP) at all PPV Projects in January 2012

• Government Family Housing Office charged with installation oversight of RECP implementation

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Energy Conservation

• Established Like-Type Groups (LTG)

– Based on location, size, style, age, number of bedrooms

• Electric Metering: All homes have their own smart meters

• Average usage calculated for LTG each month

– Top/bottom 5% not considered in average

• Establish average range

– Residents within +/- 10% of average have no cost impact

• Homes not occupied for the full month are not included

• Exemptions from RECP:

– For some Wounded Warriors and Exceptional Family Members

– Not used in calculation of monthly average

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RECP Implementation

Utility Statement

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YES Account Access

• Utility account becomes delinquent 21 days after due date on billing statement when balance due exceeds $25.

• Resident receives a late letter from the utility billing company each subsequent month as long as the account remains delinquent.– Each subsequent billing statement will also show balance due and includes reminder

that payment for delinquent balances is due immediately.

• Resident receive a 45-day “late letter” from the property manager.

• For utility accounts delinquencies > 90 days with balances over $500:– Property manager advises Government Housing Office.– Government Housing Office notifies the Service members command for required

support.

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If you sense a problem - get engaged and contact your District Office

Delinquencies

CAMPEN CY17 RECP Statistics

• Average household electricity usage = 463 kWh per month

• Average household electricity cost = $.22 per kWh

• Average resident charge = $31.80

• Average resident rebate = $16.49

• Percentage of resident rebates and payments:

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42%21%

37%

In Pocket In Band

Out of Pocket

BAH Data Collection out in town community utility cost GROSS SQUARE FOOTAGE

UNIT SIZE ELECTRICITY WATER/SEWER GAS TOTAL COST LOWER BOUND UPPER BOUND

1BR APT $54.00 $38.00 $43.00 $135.00 560 730

2BR APT $73.00 $49.00 $47.00 $169.00 845 1105

3BR APT & 2BR TH/DPLX $89.00 $63.00 $67.00 $219.00 1105 1505

3BR TH/DPLX $118.00 $76.00 $89.00 $283.00 1195 1580

3BR HOUSE $147.00 $104.00 $112.00 $363.00 1325 2015

4BR & 5BR HOUSE $186.00 $123.00 $137.00 $446.00 1765 3210

Lincoln Military Housing Open House Schedule

• Northern Housing Region− 16 Oct 18 1730-2000, MCCS Transition Readiness and Career Center

Bldg# 51909

• Central Housing Region− 17 Oct 18 1730-2000, MCCS (San Luis Rey) Training Rooms, BLDG #1795

• Southern Housing Region− 18 Oct 18 1730-2000, Blinder Chapel, BLDG #202863− 24 Oct 18 1730-2000, Blinder Chapel Bldg# 1161

Hunt Communities Open House Schedule

• Deluz Community Center− 25 Oct 18 1730-2000, Deluz Community Center, 108 Marine Drive

Community Open House

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Questions & Comments

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