Marine information management in UNESCO-IOC-ODINAFRICA Paul Nieuwenhuysen Vrije Universiteit Brussel, and University of Antwerp, Belgium Presented at

Marine information Marine information management in management in

UNESCO-IOC-ODINAFRICAUNESCO-IOC-ODINAFRICA

Paul Nieuwenhuysen Paul Nieuwenhuysen Vrije Universiteit BrusselVrije Universiteit Brussel, , and and University of AntwerpUniversity of Antwerp, , BelgiumBelgium

Presented at the Presented at the Annual Review and Planning Workshop for the Annual Review and Planning Workshop for the

“Ocean Data and Information Network for Africa”“Ocean Data and Information Network for Africa”ODINAFRICA in Limbe, Cameroon, November 2002ODINAFRICA in Limbe, Cameroon, November 2002

Paul Nieuwenhuysen Paul Nieuwenhuysen Vrije Universiteit BrusselVrije Universiteit Brussel, , and and University of AntwerpUniversity of Antwerp, , BelgiumBelgium

Presented at the Presented at the Annual Review and Planning Workshop for the Annual Review and Planning Workshop for the

“Ocean Data and Information Network for Africa”“Ocean Data and Information Network for Africa”ODINAFRICA in Limbe, Cameroon, November 2002ODINAFRICA in Limbe, Cameroon, November 2002

UNESCO-IOC-ODINAFRICAUNESCO-IOC-ODINAFRICA: : aims of information aims of information

managementmanagement

The aim is capacity building of 1 library The aim is capacity building of 1 library (information centre) that is associated with a (information centre) that is associated with a marine science laboratory in each participating marine science laboratory in each participating country near the coast of Africa, country near the coast of Africa, knowing that this will also strengthen the basis knowing that this will also strengthen the basis for for

»learning, learning,

»teaching, and teaching, and

»research research

in the region served by in the region served by the library (information centre).the library (information centre).

The aim is capacity building of 1 library The aim is capacity building of 1 library (information centre) that is associated with a (information centre) that is associated with a marine science laboratory in each participating marine science laboratory in each participating country near the coast of Africa, country near the coast of Africa, knowing that this will also strengthen the basis knowing that this will also strengthen the basis for for

»learning, learning,

»teaching, and teaching, and

»research research

in the region served by in the region served by the library (information centre).the library (information centre).

Information management: Information management: some project activities (Part 1)some project activities (Part 1)

• Upgrading of personnel knowledge and skills.Upgrading of personnel knowledge and skills.

• Improving general management of the libraries.Improving general management of the libraries.

• Building local databases (catalogues in Building local databases (catalogues in particular).particular).

• Using “Integrated Library Management Software.”Using “Integrated Library Management Software.”

• Improving reference services Improving reference services (Question and answer services).(Question and answer services).

• Improving document delivery.Improving document delivery.

• Improving professional communication (email!).Improving professional communication (email!).

……

• Upgrading of personnel knowledge and skills.Upgrading of personnel knowledge and skills.

• Improving general management of the libraries.Improving general management of the libraries.

• Building local databases (catalogues in Building local databases (catalogues in particular).particular).

• Using “Integrated Library Management Software.”Using “Integrated Library Management Software.”

• Improving reference services Improving reference services (Question and answer services).(Question and answer services).

• Improving document delivery.Improving document delivery.

• Improving professional communication (email!).Improving professional communication (email!).

……

Information management: Information management: some project activities (Part 2)some project activities (Part 2)

• Building a WWW site for each library Building a WWW site for each library (information centre).(information centre).

• Creation and publication of information Creation and publication of information products.products.

• Improving presentation skills of the Improving presentation skills of the information managers.information managers.

• Extending the know-how & services to related Extending the know-how & services to related institutes.institutes.

Note: All these activities are linked / related to Note: All these activities are linked / related to each other.each other.

• Building a WWW site for each library Building a WWW site for each library (information centre).(information centre).

• Creation and publication of information Creation and publication of information products.products.

• Improving presentation skills of the Improving presentation skills of the information managers.information managers.

• Extending the know-how & services to related Extending the know-how & services to related institutes.institutes.

Note: All these activities are linked / related to Note: All these activities are linked / related to each other.each other.

Information management: Information management: upgrading of personnel skillsupgrading of personnel skills

• Personnel is a crucial component of an Personnel is a crucial component of an information centre!information centre!

• 3 training workshops of about 2 weeks are 3 training workshops of about 2 weeks are organised for the librarians delegated from each organised for the librarians delegated from each participating country during the projectparticipating country during the project

• Training materials are prepared by resource Training materials are prepared by resource persons from the USA, India, England, Belgium…persons from the USA, India, England, Belgium…

• Training materials are distributed Training materials are distributed

»on CD-R, with a user-friendly interfaceon CD-R, with a user-friendly interface

»through the WWWthrough the WWW

• Personnel is a crucial component of an Personnel is a crucial component of an information centre!information centre!

• 3 training workshops of about 2 weeks are 3 training workshops of about 2 weeks are organised for the librarians delegated from each organised for the librarians delegated from each participating country during the projectparticipating country during the project

• Training materials are prepared by resource Training materials are prepared by resource persons from the USA, India, England, Belgium…persons from the USA, India, England, Belgium…

• Training materials are distributed Training materials are distributed

»on CD-R, with a user-friendly interfaceon CD-R, with a user-friendly interface

»through the WWWthrough the WWW

Information management: Information management: improving general improving general

managementmanagement

• The general management of the libraries The general management of the libraries (information centres) can perhaps be (information centres) can perhaps be improved by critical thinking aboutimproved by critical thinking about

»Aims / mission statementsAims / mission statements

»Business plans / budgetsBusiness plans / budgets

»Co-operation Co-operation

—with other departments within the with other departments within the organisation organisation (like the data centre) (like the data centre)

—with other organisationswith other organisations

• The general management of the libraries The general management of the libraries (information centres) can perhaps be (information centres) can perhaps be improved by critical thinking aboutimproved by critical thinking about

»Aims / mission statementsAims / mission statements

»Business plans / budgetsBusiness plans / budgets

»Co-operation Co-operation

—with other departments within the with other departments within the organisation organisation (like the data centre) (like the data centre)

—with other organisationswith other organisations

Information management: Information management: building cataloguesbuilding catalogues

• Building local databases, and a catalogue of Building local databases, and a catalogue of the holdings of each library in particular.the holdings of each library in particular.

• The software package The software package Inmagic DB/TextworksInmagic DB/Textworks is used for this, provided by UNESCO.is used for this, provided by UNESCO.

• The databases should be merged to form a The databases should be merged to form a union catalogue, that will be accessible union catalogue, that will be accessible through the WWW from UNESCO-Paris.through the WWW from UNESCO-Paris.

• This activity is linked to improvement of This activity is linked to improvement of document delivery.document delivery.

• Building local databases, and a catalogue of Building local databases, and a catalogue of the holdings of each library in particular.the holdings of each library in particular.

• The software package The software package Inmagic DB/TextworksInmagic DB/Textworks is used for this, provided by UNESCO.is used for this, provided by UNESCO.

• The databases should be merged to form a The databases should be merged to form a union catalogue, that will be accessible union catalogue, that will be accessible through the WWW from UNESCO-Paris.through the WWW from UNESCO-Paris.

• This activity is linked to improvement of This activity is linked to improvement of document delivery.document delivery.

Information management: Information management: implementing and using an implementing and using an

ILMSILMS

• Inmagic DB/TextworksInmagic DB/Textworks is available with a is available with a suitable database structure with files for suitable database structure with files for

»the collectionthe collection

»the users (borrowers)the users (borrowers)

»booksellers…booksellers…

• In this way, the local catalogue of the library In this way, the local catalogue of the library collection on computer forms the core of an collection on computer forms the core of an ILMS ILMS = “Integrated Library Management System” = “Integrated Library Management System” to support searching, lending, acquisitions…to support searching, lending, acquisitions…

• Inmagic DB/TextworksInmagic DB/Textworks is available with a is available with a suitable database structure with files for suitable database structure with files for

»the collectionthe collection

»the users (borrowers)the users (borrowers)

»booksellers…booksellers…

• In this way, the local catalogue of the library In this way, the local catalogue of the library collection on computer forms the core of an collection on computer forms the core of an ILMS ILMS = “Integrated Library Management System” = “Integrated Library Management System” to support searching, lending, acquisitions…to support searching, lending, acquisitions…

Information management: Information management: enhancing reference servicesenhancing reference services

• Delegated librarians learn how to improve the Delegated librarians learn how to improve the reference services in their library reference services in their library (providing answers to questions by users).(providing answers to questions by users).

• Suitable methods:Suitable methods:

»access to WWW sites and using WWW search access to WWW sites and using WWW search systemssystems

»using bibliographic reference databases (such as using bibliographic reference databases (such as Aquatic Sciences and Fisheries AbstractsAquatic Sciences and Fisheries Abstracts) through ) through the WWW or on a local CD-ROMthe WWW or on a local CD-ROM

• Delegated librarians learn how to improve the Delegated librarians learn how to improve the reference services in their library reference services in their library (providing answers to questions by users).(providing answers to questions by users).

• Suitable methods:Suitable methods:

»access to WWW sites and using WWW search access to WWW sites and using WWW search systemssystems

»using bibliographic reference databases (such as using bibliographic reference databases (such as Aquatic Sciences and Fisheries AbstractsAquatic Sciences and Fisheries Abstracts) through ) through the WWW or on a local CD-ROMthe WWW or on a local CD-ROM

Information management: Information management: improving document delivery 1improving document delivery 1

• A document requested by a user should A document requested by a user should ideally be delivered by the libraries (fast and ideally be delivered by the libraries (fast and cheap).cheap).

• Documents can be requested Documents can be requested

»from other African libraries in ODINAFRICA from other African libraries in ODINAFRICA (using the union catalogues of books or journals) (using the union catalogues of books or journals) or or

»from several other selected document delivery from several other selected document delivery servicesservices

• A document requested by a user should A document requested by a user should ideally be delivered by the libraries (fast and ideally be delivered by the libraries (fast and cheap).cheap).

• Documents can be requested Documents can be requested

»from other African libraries in ODINAFRICA from other African libraries in ODINAFRICA (using the union catalogues of books or journals) (using the union catalogues of books or journals) or or

»from several other selected document delivery from several other selected document delivery servicesservices

Information management: Information management: improving document delivery 2improving document delivery 2

• Internet and in particular e-mail are useful for Internet and in particular e-mail are useful for document delivery: document delivery: Documents can be scanned in a suitable way Documents can be scanned in a suitable way and can be sent by e-mail using appropriate and can be sent by e-mail using appropriate software;software;documents are received as image files and documents are received as image files and can be printed.can be printed.

• Internet and in particular e-mail are useful for Internet and in particular e-mail are useful for document delivery: document delivery: Documents can be scanned in a suitable way Documents can be scanned in a suitable way and can be sent by e-mail using appropriate and can be sent by e-mail using appropriate software;software;documents are received as image files and documents are received as image files and can be printed.can be printed.

Information management: Information management: building a WWW site for each building a WWW site for each

librarylibrary

• A WWW site can be used as a gateway to services A WWW site can be used as a gateway to services offered by a library / information centre.offered by a library / information centre.

• Building / developing / debugging / maintaining Building / developing / debugging / maintaining such a WWW site should ideally be a task for such a WWW site should ideally be a task for each library that participates.each library that participates.

• This requires This requires

»a good access to Interneta good access to Internet

»some knowledge and skillssome knowledge and skills

• Co-operation with other departments of the Co-operation with other departments of the institute may be useful here.institute may be useful here.

• A WWW site can be used as a gateway to services A WWW site can be used as a gateway to services offered by a library / information centre.offered by a library / information centre.

• Building / developing / debugging / maintaining Building / developing / debugging / maintaining such a WWW site should ideally be a task for such a WWW site should ideally be a task for each library that participates.each library that participates.

• This requires This requires

»a good access to Interneta good access to Internet

»some knowledge and skillssome knowledge and skills

• Co-operation with other departments of the Co-operation with other departments of the institute may be useful here.institute may be useful here.

Information management: Information management: improving presentation skillsimproving presentation skills

• Improving the presentation skills of librarians / Improving the presentation skills of librarians / information managers is desired because they information managers is desired because they should be well able should be well able

»To announce / explain their services to potential To announce / explain their services to potential usersusers

»To report about their activities to the managers of To report about their activities to the managers of their organisationtheir organisation

»To train co-workers in their institute To train co-workers in their institute (and also in related institutes)(and also in related institutes)

»To make clear and convincing proposals for further To make clear and convincing proposals for further activitiesactivities

• Improving the presentation skills of librarians / Improving the presentation skills of librarians / information managers is desired because they information managers is desired because they should be well able should be well able

»To announce / explain their services to potential To announce / explain their services to potential usersusers

»To report about their activities to the managers of To report about their activities to the managers of their organisationtheir organisation

»To train co-workers in their institute To train co-workers in their institute (and also in related institutes)(and also in related institutes)

»To make clear and convincing proposals for further To make clear and convincing proposals for further activitiesactivities

Information management: Information management: contacts with related institutescontacts with related institutes

• The growing knowledge and services should The growing knowledge and services should ideally be made available to other related ideally be made available to other related institutes / organisations / networks.institutes / organisations / networks.

• Local, regional workshops can contribute to Local, regional workshops can contribute to this aim.this aim.

• In this sense, the ODINAFRICA training In this sense, the ODINAFRICA training workshops can be seen as “teaching the workshops can be seen as “teaching the teachers”.teachers”.

• The growing knowledge and services should The growing knowledge and services should ideally be made available to other related ideally be made available to other related institutes / organisations / networks.institutes / organisations / networks.

• Local, regional workshops can contribute to Local, regional workshops can contribute to this aim.this aim.

• In this sense, the ODINAFRICA training In this sense, the ODINAFRICA training workshops can be seen as “teaching the workshops can be seen as “teaching the teachers”.teachers”.

Information management: Information management: problems / bottlenecks / problems / bottlenecks /

challenges 1challenges 1

• Differences in language hinder Differences in language hinder communication, training and learning: communication, training and learning: English, French, Portuguese.English, French, Portuguese.

• Differences in language hinder Differences in language hinder communication, training and learning: communication, training and learning: English, French, Portuguese.English, French, Portuguese.



• Heterogeneity in background, attitude, Heterogeneity in background, attitude, status, skills, experience, motivation… status, skills, experience, motivation… of the librarians / information managers!of the librarians / information managers!

• Heterogeneity in size, collection, status,…Heterogeneity in size, collection, status,…of the libraries / information centres in the of the libraries / information centres in the various countries.various countries.

• Heterogeneity in background, attitude, Heterogeneity in background, attitude, status, skills, experience, motivation… status, skills, experience, motivation… of the librarians / information managers!of the librarians / information managers!

• Heterogeneity in size, collection, status,…Heterogeneity in size, collection, status,…of the libraries / information centres in the of the libraries / information centres in the various countries.various countries.



• These years a shift is taking place from printed hard These years a shift is taking place from printed hard copy collections to access to electronic information copy collections to access to electronic information (for instance: (for instance: shift from printed journals to “electronic journals”).shift from printed journals to “electronic journals”).The information managers will have to cope with The information managers will have to cope with this:this:

»How to catalogue electronic information sources? How to catalogue electronic information sources? With hyperlinks to the information in the catalogue?With hyperlinks to the information in the catalogue?

»Copyright issues: Copyright issues: Can an information resource in the form of a file be Can an information resource in the form of a file be copied simply and made available through the Internet copied simply and made available through the Internet without payment to the publisher?without payment to the publisher?

• These years a shift is taking place from printed hard These years a shift is taking place from printed hard copy collections to access to electronic information copy collections to access to electronic information (for instance: (for instance: shift from printed journals to “electronic journals”).shift from printed journals to “electronic journals”).The information managers will have to cope with The information managers will have to cope with this:this:

»How to catalogue electronic information sources? How to catalogue electronic information sources? With hyperlinks to the information in the catalogue?With hyperlinks to the information in the catalogue?

»Copyright issues: Copyright issues: Can an information resource in the form of a file be Can an information resource in the form of a file be copied simply and made available through the Internet copied simply and made available through the Internet without payment to the publisher?without payment to the publisher?



• Slow access to Internet (including the WWW) Slow access to Internet (including the WWW) hinders access to on-line databases hinders access to on-line databases

»bibliographic reference databases bibliographic reference databases such as such as Aquatic Sciences and Fisheries AbstractsAquatic Sciences and Fisheries Abstracts

»full-text databasesfull-text databases

• Slow access to Internet (including the WWW) Slow access to Internet (including the WWW) hinders access to on-line databases hinders access to on-line databases

»bibliographic reference databases bibliographic reference databases such as such as Aquatic Sciences and Fisheries AbstractsAquatic Sciences and Fisheries Abstracts

»full-text databasesfull-text databases



• Can the delegated librarians upgrade the Can the delegated librarians upgrade the skills of their assistant or assistants in their skills of their assistant or assistants in their local environment, so that these can serve as local environment, so that these can serve as “backups”?“backups”?

• Can the delegated librarians upgrade the Can the delegated librarians upgrade the skills of their assistant or assistants in their skills of their assistant or assistants in their local environment, so that these can serve as local environment, so that these can serve as “backups”?“backups”?



• Not all delegated librarians can attend all Not all delegated librarians can attend all training workshops, due to reasons that training workshops, due to reasons that cannot be foreseen.cannot be foreseen.

Assistance for those who do not attend a Assistance for those who do not attend a training workshop should be provided in some training workshop should be provided in some way.way.How?How?

• Not all delegated librarians can attend all Not all delegated librarians can attend all training workshops, due to reasons that training workshops, due to reasons that cannot be foreseen.cannot be foreseen.

Assistance for those who do not attend a Assistance for those who do not attend a training workshop should be provided in some training workshop should be provided in some way.way.How?How?

Marine information Marine information management: management:

help desks for librarianshelp desks for librarians

• To solve problems, help-desks are created To solve problems, help-desks are created related to related to

»Technical matters of the selected database Technical matters of the selected database software software (by the software distributor)(by the software distributor)

»Building the local catalogue Building the local catalogue (by one of the participating libraries in (by one of the participating libraries in ODINAFRICA)ODINAFRICA)

»……

• To solve problems, help-desks are created To solve problems, help-desks are created related to related to

»Technical matters of the selected database Technical matters of the selected database software software (by the software distributor)(by the software distributor)

»Building the local catalogue Building the local catalogue (by one of the participating libraries in (by one of the participating libraries in ODINAFRICA)ODINAFRICA)

»……

Cooperation Cooperation data centres data centres information information

centrescentres

• The distinction between data and information The distinction between data and information is clearly NOT sharp.is clearly NOT sharp.

• Co-operation may be useful in areas like: Co-operation may be useful in areas like:

»document delivery techniques document delivery techniques applied to data as well as information;applied to data as well as information;

»sharing facilities to access to Internet; sharing facilities to access to Internet;

»finding and using information on the WWW;finding and using information on the WWW;

»building a local WWW site;building a local WWW site;

»……

• The distinction between data and information The distinction between data and information is clearly NOT sharp.is clearly NOT sharp.

• Co-operation may be useful in areas like: Co-operation may be useful in areas like:

»document delivery techniques document delivery techniques applied to data as well as information;applied to data as well as information;

»sharing facilities to access to Internet; sharing facilities to access to Internet;

»finding and using information on the WWW;finding and using information on the WWW;

»building a local WWW site;building a local WWW site;

»……


11stst training workshop training workshop

1


11stst training workshop training workshop

• Was organised October 2001 in Cape TownWas organised October 2001 in Cape Town

• Topics included:Topics included:

»Libraries and information centres: Libraries and information centres: aims, management and business plansaims, management and business plans

»Introduction to information technologyIntroduction to information technology

—HardwareHardware

—SoftwareSoftware

—Databases and Databases and information retrievalinformation retrieval

»Building a library catalogueBuilding a library catalogue

• Was organised October 2001 in Cape TownWas organised October 2001 in Cape Town

• Topics included:Topics included:

»Libraries and information centres: Libraries and information centres: aims, management and business plansaims, management and business plans

»Introduction to information technologyIntroduction to information technology

—HardwareHardware

—SoftwareSoftware

—Databases and Databases and information retrievalinformation retrieval

»Building a library catalogueBuilding a library catalogue


11stst training workshop: the training workshop: the photophoto


2nd training workshop2nd training workshop

1

2


22ndnd training workshop training workshop

• Was organised in 2002 in Tunis.Was organised in 2002 in Tunis.

• Focusing mainly on Internet and information Focusing mainly on Internet and information retrieval.retrieval.

• Topics includedTopics included

»Follow-up of 1Follow-up of 1stst training workshop; building catalogues training workshop; building catalogues

»Interlibrary lending; document delivery…Interlibrary lending; document delivery…

»Internet; WWW; searching and using WWW; reference Internet; WWW; searching and using WWW; reference services using CD-ROMs and the WWW; marine services using CD-ROMs and the WWW; marine information sources available through the Internet…information sources available through the Internet…

»Electronic mailElectronic mail

»……

• Was organised in 2002 in Tunis.Was organised in 2002 in Tunis.

• Focusing mainly on Internet and information Focusing mainly on Internet and information retrieval.retrieval.

• Topics includedTopics included

»Follow-up of 1Follow-up of 1stst training workshop; building catalogues training workshop; building catalogues

»Interlibrary lending; document delivery…Interlibrary lending; document delivery…

»Internet; WWW; searching and using WWW; reference Internet; WWW; searching and using WWW; reference services using CD-ROMs and the WWW; marine services using CD-ROMs and the WWW; marine information sources available through the Internet…information sources available through the Internet…

»Electronic mailElectronic mail

»……


22ndnd training workshop: photos training workshop: photos


evaluations of progress madeevaluations of progress made

• Before the 3Before the 3rdrd training workshop, training workshop, progress should be evaluated in the areas ofprogress should be evaluated in the areas of

»production of local library catalogueproduction of local library catalogue

»contribution to the ODINAFRICA union catalogue contribution to the ODINAFRICA union catalogue on the WWWon the WWW

»skills related to searching for information skills related to searching for information (information retrieval)(information retrieval)

»document requests document requests + document delivery+ document delivery

»……

• Before the 3Before the 3rdrd training workshop, training workshop, progress should be evaluated in the areas ofprogress should be evaluated in the areas of

»production of local library catalogueproduction of local library catalogue

»contribution to the ODINAFRICA union catalogue contribution to the ODINAFRICA union catalogue on the WWWon the WWW

»skills related to searching for information skills related to searching for information (information retrieval)(information retrieval)

»document requests document requests + document delivery+ document delivery

»……


3rd training workshop3rd training workshop

1

2

3


planning of 3planning of 3rdrd training training workshop (1)workshop (1)

• Organised in 2003? Where? In Belgium?Organised in 2003? Where? In Belgium?

• Focusing more on making information Focusing more on making information available.available.

• Topics should include: Topics should include:

»Follow-up of previous training workshops; Follow-up of previous training workshops; individual progress report by each participantindividual progress report by each participant

»The IOC-ODINAFRICA integrated library catalogThe IOC-ODINAFRICA integrated library catalog

»Creating documents: scanning, Creating documents: scanning, editing pictures (photos and drawings), printingediting pictures (photos and drawings), printing

• Organised in 2003? Where? In Belgium?Organised in 2003? Where? In Belgium?

• Focusing more on making information Focusing more on making information available.available.

• Topics should include: Topics should include:

»Follow-up of previous training workshops; Follow-up of previous training workshops; individual progress report by each participantindividual progress report by each participant

»The IOC-ODINAFRICA integrated library catalogThe IOC-ODINAFRICA integrated library catalog

»Creating documents: scanning, Creating documents: scanning, editing pictures (photos and drawings), printingediting pictures (photos and drawings), printing



»Live presentation of informationLive presentation of information

»Communication; marketing of information Communication; marketing of information services; services; public relationspublic relations

»Building a local WWW site as a gateway to the Building a local WWW site as a gateway to the services offered by each marine information services offered by each marine information centrecentre

»Building and maintaining the profile of the Building and maintaining the profile of the information centreinformation centre

»Live presentation of informationLive presentation of information

»Communication; marketing of information Communication; marketing of information services; services; public relationspublic relations

»Building a local WWW site as a gateway to the Building a local WWW site as a gateway to the services offered by each marine information services offered by each marine information centrecentre

»Building and maintaining the profile of the Building and maintaining the profile of the information centreinformation centre



»Developing professional connections; Developing professional connections; continuous professional developmentcontinuous professional development

»Information skills training for the userInformation skills training for the user

»Managing electronic resourcesManaging electronic resources

»(Managing internal information; knowledge (Managing internal information; knowledge management; managing archives)management; managing archives)

»(Local personal information management; (Local personal information management; personal bibliographic software?)personal bibliographic software?)

»Developing professional connections; Developing professional connections; continuous professional developmentcontinuous professional development

»Information skills training for the userInformation skills training for the user

»Managing electronic resourcesManaging electronic resources

»(Managing internal information; knowledge (Managing internal information; knowledge management; managing archives)management; managing archives)

»(Local personal information management; (Local personal information management; personal bibliographic software?)personal bibliographic software?)

Thank you for Thank you for your attentionyour attention

Any questions?Any questions?

Thank you for Thank you for your attentionyour attention

Any questions?Any questions?