Our Journey

to Agile

Mark Redgrave

Tribe Lead, Business

The views expressed are my own and do not necessarily reflect the official policy or position of my employer or any other individual, group, organisation or company.

About

Spark

Results FY18:

Revenues $3.6bn

EBITDA $1.05bn

2m Mobile Connections

150k Business Customers

5,500 Employees

(Business: $1.7bn, SME > Gov)

Why Change?

V

U

C

A

OLATILE

NCERTAIN

OMPLEX

MBIGUOUS

Spark: always changing

2013“Turnaround”

2014“Rebrand”

2016“Re-engineering”

2018“Agile@Scale”

‘Change Ready’ - Foundations

1. More

Customer

Centric

NPS: +30 or better

2. Faster

To Market

EBITDA

3. More

Empowered

Teams

eNPS: lift of 20 pts

The Why

The room of doom…

(p.s. you’ll need help)

Our Agile Organisation 1.0

Channel Delivery Units:Retail, Sales, Service, Care, Field Delivery etc.

3 Segment Tribes:Consumer

Business

Wholesale

6 Product Tribes:Mobile, Broadband, Voice &

Collaboration, Digital Services, IT

Services, Managed Data

Channel Enablement: Omnichannel

4 Enablement Tribes:IT Applications, Billing, Network, Path to Production

Subsidiaries:Revera

CCL

Qrious

Lightbox

Etc.

Centres of Excellence:CX

Finance

Brand

Legal

Corp comms

Etc.

AGILE

HEAVY

AGILE

LIGHT

Tribes, Squads

& Chapters…‘TRIBE’

SQUAD 1 SQUAD 2 SQUAD 3 Etc.

‘Chapter’e.g. Data

Chapter LeadPersonal Development, Craft, Standards

Product OwnerDelivery of the Squad against OKRs

Tribe Lead Agile Coach

X-functional,

end-to-end

teams!

Loudest voice wins

A BIG Change

In Culture

Less

Cautious

Manage and direct

My tasks

Owning it

Value every voice

Empower and coach

Team success

More

20% More

Efficient

20% fewer people, achieving more

We Are

Faster…

X-functional Teams

up to 3x faster!

Our people

like it ;-)

My eNPS at +75, average uplift +20 pts

What Have We Seen?

WORK IN PROGRESS

Key = Empowerment

Your Teams

It’s Not All Roses

The pace is

relentless

Prioritisation

is really hard

Responsibility

is stressful

Agile is not

for everyone

Success in Agile…

Many flavours, so make it yours!

Leadership: everyone’s responsibility

Diversity & Inclusion = Superpower!

Don’t tolerate bad behaviour

The Difference?

1. Go “all in”…

2. Executive commitment

3. Burn the boats!

4. Total transparency

It’s Never ‘Done’…

Learn Improve

@markredgrave

linkedin.com/in/mredgrave/

Get In Touch!