Market Analysis Report of ESCB

Embed Size (px)

Citation preview

  • 8/20/2019 Market Analysis Report of ESCB

    1/22

    Capacity

  • 8/20/2019 Market Analysis Report of ESCB

    2/22

    Capacity Development: Procurement Training and Institutionalization (CD: PTI)

    Contents

    1 Executive Summary..........................................................................................................4

    2 Introduction.......................................................................................................................6

    2.1 O!ective o" t#e study..................................................................................................$

    2.2 %cope o" t#e study:......................................................................................................$

    2.& 'et#odology o" t#e study............................................................................................

    3 Findings of the Survey......................................................................................................8

    &.1 Do t#e organizations #ave dedicated procurement department or t#ey !ust get t#e !o

    done y ot#er departments................................................................................................*

    &.2 +re t#e pro"essionals responsile "or t#e procurement o" di""erent organizations in

    ,anglades# trained in any procurement course -#at courses t#ey #ave taen -#ere

    #ave t#ey got t#ese trainings............................................................................................./

    &.& 0noledge aout CPT o" 'inistry o" Planning and its role..................................13

    &.4 Type o" Procurement (5oods6-ors6%ervices) dominates t#e organizations............11

    &.7 Procedures o" procurement in t#e organizations and noledge on PP+ 233$ 8 PP9 

    233*...................................................................................................................................11

    &.$ 0noledge on Procurement Cycle and 'et#ods and ris "actors............................1&

    &. 0noledge on e5P and its advantages and disadvantages.......................................14

    &.* +areness aout egal issues aout procurement....................................................14

    &./ +areness and -illingness aout t#e need "or improvement o" Procurement

    noledge.........................................................................................................................17

    &.13 ;

  • 8/20/2019 Market Analysis Report of ESCB

    3/22

    Capacity Development: Procurement Training and Institutionalization (CD: PTI)

    1 Executive Summary

    T#e concept o" t#is study is aligned it# t#e sustainaility o" ;%C, under t#e Pulic Procurement

    9e"orm Pro!ect (PP9P) II +=.

    %ince t#e PP9P II commenced in 233*> training "ocused e as pulic

     procurement is a core activity "or ministries and related agencies. In t#e perspective o" ac#ieving long

    term sel" sustainaility> ;%C, s#ould consider t#e possiility o" diversi"ying t#e pool o" clients> t#us

    targeting also t#e private sector in addition to t#e ministries t#at #ave not een addressed yet.

    Private companies are concerned it# pulic procurement not necessarily "or t#eir internal practices>

     ut ecause #en idding "or tenders t#ey must aide y pulic procurement regulations and

     procedures. ?evert#eless pulic sector@s procedures can e considered as a template and

    implemented> it# certain "le y private organizations as ell.

    T#e o!ective o" t#e present study as to appraise private sector@s aareness and understanding o" 

     pulic procurement practices> and t#e degree o" interest in attending training. + sample o" 47

     pro"essionals as selected to represent di""erent "ields o" activity: aning> ?5O@s and development

    sector.

    T#e scope o" investigation as limited to t#e part o" t#e private sector t#at issues tenders on a regular 

     asis> as ;%C, already deliver> and continue to implement> training courses on pulic procurement

    "or t#e idding community.

    T#oug# t#e size o" t#e panel as ept intentionally small> it allos draing a "irst picture o" #o

     private organizations relate to pulic procurement.

    T#e study pointed out t#at t#ere is an alarming level o" noledge gap aout t#e Pulic Procurement

    +ct (PP+) 233$ and Pulic Procurement 9ules (PP9) 233* among t#e pro"essionals responsile "or 

     procurement in many organizations. T#is noledge gap can e signi"icantly reduced t#roug#

    relevant training programs.

    9esponses "rom t#e intervieed pro"essionals produced surprising in"ormation suc# as:

    1. /1A o" t#e pro"essionals did not attend any procurement course.

    2. Only one "ourt# o" t#e respondents no aout ;%C, and t#e courses t#ey provide> #ile

    $A o" t#em do not no.

    &. *A o" t#e respondents do not no aout CPT it#in 'inistry o" Planning and its roleBonly 22A people no aout it.

    4. 'ore t#an /A o" t#e organizations #ave t#eir on procurement procedures> and $3A t#in 

    t#at t#eir procedures comply it# PP+ 233$ 8 PP9 233*. oever> in contrast to t#eir elie">

    "rom t#e replies to anot#er uestion it emerged t#at most respondents do not indeed no

    aout PP+ 233$ 8 PP9 233*.

    Opportunities t#at seem to e nocing at t#e door o" ;%C, are:

    1. /&A o" t#e respondents are aare o" t#e necessity to improve t#eir noledge level o" 

     procurement. +nd *4A o" t#e respondents are illing to arrange training "or t#emselves and

    t#eir personnel.

    Page 3 DEMAND ANALYSIS for PROCUREMENT TRAINING

  • 8/20/2019 Market Analysis Report of ESCB

    4/22

    Capacity Development: Procurement Training and Institutionalization (CD: PTI)

    2. +lmost #al" o" t#e respondents t#in t#e price "or 7 day training s#ould e it#in ,DT 13>333

    and &&A t#in t#ey can spend up to ,DT 17>333.

    &. +mong all t#e respondent 4& A replied t#at t#ey are illing to go to t#e main campus o" 

    ;%C, in Daud 0andi (almost 43 m "rom D#aa)> #ile one "ourt# do not> and t#e rest is not

    sure.

    T#e lac o" noledge among private sector@s pro"essionals it#in di""erent organizations in

    managing procurement> and t#e declared illingness to improve t#eir noledge t#roug# relevant

    training suggest t#at t#ere is a maret "or training on PP+ 233$> PP9 233* and e5P t#at is not eing

    "ully e

  • 8/20/2019 Market Analysis Report of ESCB

    5/22

    Capacity Development: Procurement Training and Institutionalization (CD: PTI)

    2 Introduction

    T#e %tudy as designed to identi"y t#e demand o" private sector pulic procurement contractors "or Training on pulic procurement t#at are and can e addressed y ;%C,. =or t#is purpose a

    uestionnaire survey and "ocus group discussions ere carried out. T#e uestionnaire as prepared

     y t#e consultants o" t#e pro!ect team> and revieed y t#e management and "aculty trainers o" ;%C,.

    T#e study aims at meeting t#e reuirements o" ot# t#e Pro!ect and its stae#olders.

    2.1 ,'ective of the study

    T#e study targeted private sector@s organizations issuing pulic procurement tenders> and "ocused on

    t#e "olloing o!ectives:

    • To dra a "irst picture o" corporate structure> procedures and activities relating to

     procurement in di""erent organizations in ,anglades#.

    • To assess t#e demand "or procurement training.

    • To identi"y t#e level o" aareness aout PP+ and PP9 

    • To appraise t#e sale aility o" pulic procurement training courses and t#e appeal o" di""erent

    locations (it#in or outside D#aa)

    2.2 Sco$e of the study

    T#e study is divided into to partsB (i) Fuestionnaire %urvey and (ii) =ocused 5roup Discussion

    (=5D). Pro"essionals "rom 47 di""erent ?5Os and Private Organizations ere surveyed. T#e study

    as conducted it#in t#e city o" D#aa. %urvey and "ocus groups targeted to types o" pro"essionals:1. -oring in ?5O@s and development organizations

    2. -oring in private companies.

    Page 5 DEMAND ANALYSIS for PROCUREMENT TRAINING

  • 8/20/2019 Market Analysis Report of ESCB

    6/22

       %  t  e  p  1  G   D  e  "  i  n  i  t  i  o  n  o  "  t  #  e  g  e  o  g  r  a  p  #  i  c  a  r  e  a

       %  t  e  p  2  G   P  r  e  p  e  r  a  t  i  o  n  o  "  t  #  e     u  e  s  t  i  o  n  n  a  i  r  e  "  o  r  s  u  r  v  e  y  a  n   d  "  o  c  u  s  g  r  o  u  p   d  i  s  c  u  s  s  i  o  n

       %  t  e  p  &  G   C  o  n   d  u  c  t     u  e  s  t  i  o  n  n  a  i  r  e  s  u  r  v  e  y  a  n   d  "  o  c  u  s  g  r  o  u  p   d  i  s  c  u  s  s  i  o  s  n

       %  t  e  p  4  G   D  a  t  a   C  o  l  l  e  c  t  i  o  n  G   D  a  t  a  a  n  a  l  y  s  i  s  a  n   d  i  n  t  e  r  p  r  e  t  a  t  i  o  n

       %  t  e  p  7  G   9  e  p  o  r  t  p  r  e  p  e  r  a  t  i  o  n  a  n   d  s  u      m  i  s  s  i  o  n

    Capacity Development: Procurement Training and Institutionalization (CD: PTI)

    2.3 Methodo+ogy of the study

    3 -uestionnaire /na+ysis and Inter$retation

    T#e uestionnaire as distriuted via eHmail to 47 organizations t#at ere previously contacted y

    CD:PTI (PP9P II +=) national consultants and #ad given t#eir availaility to participate in t#e survey.

    Fuestions and uantitative outcome o" t#e uestionnaire are reported in +nne< +. Intervieees@

    company and position are reported in +nne< ,.

    3.1 %o the organi0ations have dedicated $rocurement de$artment

    T#e respondents ere ased #et#er t#eir organizations #ave a dedicated procurement department or 

    t#ey !ust get t#e !o done y ot#er departments: 43A do> #ile in t#e remaining $3A procurement is

    carried out y ot#er departments> e.g. +dministration> =inance or +ccounting.

    Page 6 DEMAND ANALYSIS for PROCUREMENT TRAINING

  • 8/20/2019 Market Analysis Report of ESCB

    7/22

    Capacity Development: Procurement Training and Institutionalization (CD: PTI)

    Ot#ers Ies

     ?o

    ,rgani0ations having dedicated $rocurement de$artment

    3.2 /re the $rofessiona+s res$onsi'+e for the $rocurement trained in any $rocurement

    course

    Only /A o" t#e respondents did ene"it "rom "ormal training in pulic procurement. /1A never 

    attended to any procurement course: #ile on one side t#is very #ig# percentage allos to envisage a

     road room "or ;%C, training activities> on t#e ot#er side points out #at mig#t e a constraint

    (su!ect to "urt#er investigation) in t#e usiness culture it#in ,anglades#> t#at is underestimating t#e

    importance o" "ormal training (learning "rom e

  • 8/20/2019 Market Analysis Report of ESCB

    8/22

    Capacity Development: Procurement Training and Institutionalization (CD: PTI)

    9espondents ere also ased #et#er t#ey no #ic# institutions provide procurement training.

    9eplies reveal t#at $2A o" t#em do not no #ere training is availale> #ile &2A do.

    38

    62

    4no5+edge a'out the Institutes $roviding rocurement raining

    Ies ?o

    Page 8 DEMAND ANALYSIS for PROCUREMENT TRAINING

  • 8/20/2019 Market Analysis Report of ESCB

    9/22

    Capacity Development: Procurement Training and Institutionalization (CD: PTI)

    Intervieees ere also ased #et#er t#ey no aout ;%C, and t#e courses t#e College provide.

    %igni"icantly $A ere "ound to #ave no noledge o" ;%C,. oever> 24A o" t#e respondents

    came to no aout ;%C, a"ter eing in"ormed t#at t#ey are part o" I;,> t#us s#oing t#at ;%C,

    need to upgrade promotion activities and in"ormation campaigns.

    24

    $A

    no5+edge a'out ES*7

    es ?o

    3.3 no5+edge a'out * of Ministry of +anning and its ro+e

    *A o" t#e respondents replied t#at t#ey do not no CPT it#in 'inistry o" Planning and its role>

    %uc# #ig# level o" disin"ormation is surprising #en it comes to organizations involved in pulic

     procurement> as t#eoretically (and sensily) t#ey s#ould con"orm (it# a certain degree o" "le in "act> t#at in most cases

     idders are t#e same companies "or ot# pulic and private sector to pulic procurement tenders.

    22

    (8

    4no5+edge a'out * of Ministry of +anning and its ro+e

    Ies ?o

    Page 9 DEMAND ANALYSIS for PROCUREMENT TRAINING

  • 8/20/2019 Market Analysis Report of ESCB

    10/22

    Capacity Development: Procurement Training and Institutionalization (CD: PTI)

    Page 10 DEMAND ANALYSIS for PROCUREMENT TRAINING

  • 8/20/2019 Market Analysis Report of ESCB

    11/22

    Capacity Development: Procurement Training and Institutionalization (CD: PTI)

    3.4 y$e of rocurement 9#oods:;or

  • 8/20/2019 Market Analysis Report of ESCB

    12/22

    Capacity Development: Procurement Training and Institutionalization (CD: PTI)

    Page 12 DEMAND ANALYSIS for PROCUREMENT TRAINING

  • 8/20/2019 Market Analysis Report of ESCB

    13/22

    Capacity Development: Procurement Training and Institutionalization (CD: PTI)

    +nd interestingly $2A t#in t#at t#eir procedure is compliant it# PP+ 233$ 8 PP9 233*

    622&

    18

    *om$+iance 5ith / > ) 

    Compliant ?ot Compliant ?ot %ure

    oever> in contrast to t#e respondents@ elie"> t#e replies to a "olloing uestion pointed out t#at

    most o" t#em do not no aout PP+ 233$ 8 PP9 233*> t#us invalidating t#e present "igure. It is

    evident t#at t#ere is a t#e noledge gap is ide and could e "illed y appropriate training.

    18

    *2A

    no5+edge on /2&&6 > ) 2&&8

    es ?o

    Page 13 DEMAND ANALYSIS for PROCUREMENT TRAINING

  • 8/20/2019 Market Analysis Report of ESCB

    14/22

    Capacity Development: Procurement Training and Institutionalization (CD: PTI)

    3.6 no5+edge on rocurement *yc+e and Methods and ris< factors

    T#ree uarters o" t#e respondents do not no aout 'et#ods and steps o" t#e Procurement Cycle

    according to t#e PP+ or PP9. T#e demand "or training is latent and t#ere is t#e need o" an e""ective

    aareness campaign to ring it to sur"ace.

    es ?o

    no5+edge of rocurement *yc+e > Methods

    9eplies to anot#er uestion s#o t#at #al" o" t#e respondents are not aare o" t#e 9is =actors

    associated it# t#e violation o" PP+ 8 PP9. =uture aareness campaign s#ould t#ere"ore stress t#e

    importance o" understanding and mastering Procurement +ct and 9ules.

    4!"1

    no5+edge a'out )is< Factors

    es ?o

    Page 14 DEMAND ANALYSIS for PROCUREMENT TRAINING

  • 8/20/2019 Market Analysis Report of ESCB

    15/22

    Capacity Development: Procurement Training and Institutionalization (CD: PTI)

    3.( no5+edge on e# advantages and disadvantages

    & A o" t#e respondents do not no aout e5P. T#is "act clearly indicates t#at t#ere is a need "or 

    training on e5P.

    es ?o

    no5+edge on e#

    3.8 /5areness a'out ?ega+ issues a'out $rocurement

    T#e respondents ere ased aout #et#er t#ey ere +are aout egal issues regarding nonH

    compliance it# PP+ 8 PP9 ut most o" t#em are not aare o" it. T#is outcome is in contrast it#

    t#e replies to &. 0noledge aout 9is =actors (22A loer aareness)> as riss are a component o"  primary importance it#in t#e legal issues.

    +are ?ot +are

    /5areness a'out ?ega+ issues

    Page 15 DEMAND ANALYSIS for PROCUREMENT TRAINING

  • 8/20/2019 Market Analysis Report of ESCB

    16/22

    Capacity Development: Procurement Training and Institutionalization (CD: PTI)

    3.! /5areness and ;i++ingness a'out the need for im$rovement of rocurement

    "rom t#is point on t#e uestionnaire addresses directly ot# consciousness o" noledge de"icit

    and illingness to ene"it "rom "ormal training in order to "ill t#e gap.

    'ore t#an /&A o" t#e respondents are aare o" t#e necessity to improve t#eir noledge level o" 

     procurement.

     ?eed to Improve ?ot ?eed to Improve

    /5areness a'out the need for im$rovement

    + similar percentage declared t#e intention o" attending training courses.

    -illing ?ot illing ?ot sure

    ;i++ingness to attende training

    Page 16 DEMAND ANALYSIS for PROCUREMENT TRAINING

  • 8/20/2019 Market Analysis Report of ESCB

    17/22

    Capacity Development: Procurement Training and Institutionalization (CD: PTI)

    T#e aove ansers con"irm t#e e t#us

    opening good perspectives "or ;%C, provided t#at e""ective aareness campaigns and direct

     promotional activities are planned and regularly carried out.

    3.1& Ex$ected %uration and rice of the trainings that can 'e offered

    T#e uestion aout duration o" t#e training and t#eir tentative udget soug#t to "ind out #o long a

    course s#ould e and at #at price it s#ould e o""ered.

     ?ot %ure 1 Day 2 Day & Day 4 Day 7 Day 'ore

    11.11A*.*/A

    2.22A

    23.33A

    3.33A

    4$.$A

    11.11A

    Ex$ected *ourse %uration

    It #as een "ound "rom t#e survey t#at more t#an 44A respondents t#in price s#ould e it#in ,DT

    13>333 and &&A t#in t#ey can spend up to ,DT 17>333 "or 7 day training.

     ?ot %ure pto 13 pto 17 'ore

    Suita'+e rice for a " day raining

    Page 17 DEMAND ANALYSIS for PROCUREMENT TRAINING

  • 8/20/2019 Market Analysis Report of ESCB

    18/22

    Capacity Development: Procurement Training and Institutionalization (CD: PTI)

    In order to roaden t#e picture> t#e study #as een integrated y searc#ing at #at price ot#er 

    renoned institutes provide training courses. T#e tale elo s#os t#e price range o" typical training

    o""ered y ;%C,@s competitors:

    S+. @ame of InstitutionFees of

    1 %ay course A

    Fees of " %ays course A

    9nonBresidentia+=

    &1,anglades# Institute o" ,an

    'anagement (,I,')2>333 />133

    &2,anglades# Institute o"

    'anagement4>333 17>333

    &3,d!os.com &>333 13>333

    *Including lunch and to coff!! "r!a#$

    ,anglades# Institute o" 'anagement is o""ering tec#nical courses at #ig#er price considering t#eir 

    ot#er regular courses. Procurement courses o" 7 days> o""ered y ;%C,> may e c#arged eteenTaa 13>333 to Taa 17>333> considering t#e responses "rom t#e study and t#e statistics o" t#e "ees

    structure o" ot#er institutions. +pparently day long courses may e c#arged it#in a range o" Taa

    2>333 to Taa 4>333 depend on t#e tec#nicality o" t#e su!ect o" t#e courses.

    3.11 ;i++ingness to go to main cam$us of ES*7 for training

    +mong all respondents 7&A replied t#at t#ey are availale to attend training courses at ;%C, main

    campus outside D#aa> 24A are not illing> and 22.22A are not sure #et#er going outside D#aa

    suits t#em..

     ?ot %ure -illing ?ot -illing

    ;i++ingness to go to main cam$us of ES*7 for training

    3.12 Mem'ershi$ of an association

    It as "ound t#at &*A o" t#e respondents are memers o" some associations and 7$A are not memer 

    o" any associations. Fuoted associations are: I;,> ,;IO+> 9;+,> ,T'+> ,5';+> ,0';+>

    ,+CI> DCCI> =,CCI and "e ot#ers.

    Page 18 DEMAND ANALYSIS for PROCUREMENT TRAINING

  • 8/20/2019 Market Analysis Report of ESCB

    19/22

    Capacity Development: Procurement Training and Institutionalization (CD: PTI)

    It can e assumed t#at t#ese associations can e a very e""ective partner in promoting training courses.

    ;%C, can uild relations#ip it# t#ese associations y signing 'inutes o" nderstanding and

    t#roug# t#em o""er training to t#e memer organizations (t#e terms o" suc# agreements to e

    negotiated).

    Do not no es ?o

    Mem'ershi$ of /ssociations

    4 Maor Findings of the Mar #ile t#e remaining 44 per cent said t#ey asically procure

    only 5oods.

    Page 19 DEMAND ANALYSIS for PROCUREMENT TRAINING

  • 8/20/2019 Market Analysis Report of ESCB

    20/22

    Capacity Development: Procurement Training and Institutionalization (CD: PTI)

    -#ile all organizations (e and $3

     per cent t#in t#at t#eir procedure is compliant it# PP+ 233$ 8 PP9 233*> most o" 

    t#e respondents (& per cent) do not no aout PP+ 233$ 8 PP9 233*> and #al" o" 

    t#em are not aare o" t#e 9is =actors associated it# t#e violation o" PP+ 8 PP9 

    and t#e legal issues regarding nonHcompliance. Only one "ourt# o" t#e intervieees no aout e5P.

    +lmost all respondents are aare o" t#e necessity to improve t#eir noledge level o" 

     procurement> and *4 per cent are illing to attend pulic procurement training.

    'ore t#an 44 per cent o" t#e respondents t#in price "or 7Hday training s#ould e

    it#in ,DT 13>333 and && per cent declared t#at t#ey could spend up to ,DT 17>333.

    al" t#e respondents 7&.&&A are declared t#eir availaility to attend courses at ;%C,

    campus in Daud 0andi. One "ourt# is not illing and t#e remaining ones are not sure.

    Only &* per cent o" t#e respondents are memers o" some associations.

    5 Major fndings rom the Focus roup discussions

    To =ocus 5roups discussions ere conducted y CD:PTI (PP9P II +=) national consultants

    it# &7 participants. 'a!or "indings are:

    Only 7 people out o" &7 no aout procurement process ut none are aare o" t#e

    PP+ and PP9.

    T#ey asically outsource t#e procuring activities

     ?o one #as any idea aout e5P and its advantages

    T#ey t#in t#e noledge level o" PP+ and PP9 s#ould e improved and "or t#at

    organizations are illing to train t#eir employees in c#arge o" procurement activities.

    T#e price "or & to 7 day training s#ould range eteen 2>333 and &>333 taa per day.

    Jery "e #ave t#e noledge aout ;%C, ut s#oed interest to send people to main

    campus a"ter eing told aout it.

    6 %ecisions can 'e made

    T#e "olloing decisions can e made ased on t#e "indings o" ot# Fuestionnaire and =ocus 5roup

    discussions:

    Page 20 DEMAND ANALYSIS for PROCUREMENT TRAINING

  • 8/20/2019 Market Analysis Report of ESCB

    21/22

    Capacity Development: Procurement Training and Institutionalization (CD: PTI)

    Considering t#at pro"essionals managing procurement in di""erent organizations

    s#oed a great lac o" noledge> and since t#ey are illing to improve t#eir 

    competence t#roug# relevant training> t#ere is an opportunity to maret suitale

    training courses on PP+ 233$> PP9 233*> and e5P.

    T#e duration o" t#e training may vary it#in a range o" & to 7 days it# a price per 

    day ranging "rom 2>333 to 4>333 taa.

    Training can e o""ered at ot# t#e campuses in D#aa and Daud 0adri..

    +"ter designing t#e courses t#ose s#ould e properly communicated to t#e target

    audience t#roug# appropriate promotion and aareness tools and activities> suc# as a

    compre#ensive and update esite> ors#ops organized it# t#e support o" 

    associations> and direct meetings. -e #ave "ound t#at many pro"essionals do not

    no aout ;%C,> its activities and t#e trainings t#e College provide.

    + sound ,usiness Development Plan s#ould designed prior undertaing any action>

    and its implementation supported y dedicated mareting persons allocated "rom

    among ;%C, sta"".

    ! "ecommendations

    ;%C, s#ould:

     Plan training courses tailored to t#e needs o" private organizations utilizing modules

    and material prepared y CD:PTI (PP9P II +=)

    0eep t#e price o" t#e courses it#in t#e range eteen ,DT 2>333 and 4>333 per day.

    On t#e asis o" t#e ,usiness Development Plan t#at is eing prepared y CD:PTI

    (PP9P II +=)> ;%C, #as to sc#edule training courses "or eac# "ort#coming season.

    Implement t#e Communication Plan t#at is included it#in t#e ,usiness Development

    Plan> and plan activities covering at least one year.

    ,uild relations#ip it# pro"essional associations y signing 'inutes o" 

    nderstanding ('o) in order to estalis# contacts it# memer private

    organizations.

    8 *onc+usions

    ,ased on t#e study and analysis o" t#e data collected "rom t#e survey and "ocus group discussions(=5D) it is evident t#at t#ere is a #uge une

  • 8/20/2019 Market Analysis Report of ESCB

    22/22

    Capacity Development: Procurement Training and Institutionalization (CD: PTI)

     private sector> and ;%C, #as t#e capacity to capitalize t#is opportunity. ,y developing t#e private

    sector nic#e maret o" contractors eside t#e onHgoing training activities addressed to t#e pulic

    sector> ;%C, ould e ale to ac#ieve long term sustainaility.

    Page 22