Market Research on Mfc Transportation

8/4/2019 Market Research on Mfc Transportation

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Summer Internships 2011

PGDM 2010-12

Summer Internship Project Report

On the

STUDY OF INDIA-AFRICA TRADE

LANE

Undertaken at

MFC Transportation Pvt. LtdNehru Place

Prepared By:

Vishal Siwal

PGDM-IB-44

Company Guide Faculty GuideMr. Apoorvasah Mr. K.M.Kumar(Branch Manager)


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ACKNOWLEDGEMENT

We are thankful to the MFC TRANSPORTATION PRIVATE

LIMITED, organization as a whole for providing us the opportunity to learn from their

systematic approach of accomplishing the work. We are very grateful to its employees for

extending all the help we needed and the congenial working environment they provided us

during our summer project. We are really grateful to them for all the help and guidance extended

by them.

We express our deep sense of gratitude towards Mr.

Apoorvasahfor his constant supervision during the entire project work and without whose

supervision; work might not have seen the light of the day.

We are truly grateful to Mr.Sanjeevcapoor,

Mr.mujibislaam, Mr. Atulsonthi, Mr. Ravimalhotrawho gave us vital information related to

the project.

We are highly indebted to Mr. Kirit shah who gave us this

opportunity to work with a prestigious organization like Impact logistics and encouraged us to

accept this project.

At last we would like to express our thanks to all those persons directly or indirectly helped us in

our project work.


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Table of content

Page no

1. Letter of transmittal..52. Rationale for the study7-83. Objective of the study

Title10 Objective of the study10 Scope..11

4. Company profile Introduction13 Company profile14 Mission...14 Vision.14 Basic knowledge for freight forwarding...17-23 Container information..24-26 Contacts with major shipping lines27 Business of the company28 Swot analysis of the company29 O

ur esteem customer.3

05. Review of literature International freight forwarding.33 Custom clearance...34 Transportation34 Documentation .35-38

6. Research Methodology Research methodology...40 Logistic report of Africa...41-50 List of African ports..50 Practical Approach52 Market Research56 Primary Data.57 Secondary data..57

7. Data Analysis and Representation..598. Findings..679. Limitation of the project.68


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10.Suggestions.6911.Bibliography7112.Annexures (questionnaire) .73-74


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LETTER OF TRANSMITTAL

19TH 0f July, 2011

Mr. Apoorva sahBranch ManagerMfc Transportation pvt.Ltd.

Dear Sir:

I am submitting to you the report, due July 04, 2011, that has been done under your kindguidance and suggestion. The report is entitled IILM- CMS (Management collage as well as MfcTransportation Pvt.Ltd. The purpose of the report is to inform you of multiple problems ofexporters in export industry. This report also discusses policy, Processor and Indian economysenvironment with possible solution of problems regarding export industry. If you should haveany questions concerning our project and paper please feel free to contact Vishal Siwal at09717758647.

Sincerely,

Vishal Siwal

Management Trainee

PGDM IB (10-12)

IILM CMS

Gr. Noida


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RATIONALE FOR THE

STUDY


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RATIONALE FOR THE STUDY

Todays rapidly changing business environment is creating intense competition among

corporations markets are changing faster now than in any other time in history. Product life

cycles are shortening and businesses must compete globally.

Freight forwarders perform a key role in any trade. The freight forwarder is

the architect of the international transport and plays an important role in the growth of the

international trade in India by facilitating exporters, shippers, importers, customs/ports

authorities etc.

The freight forwarding industry will continue to benefit from growth in

trade and certain structural advantages over carriers. Value is driven by financial performance is

driven strategic position. Strategic position must assessed in a disciplined manner , which

examines the discrete and interrelated activities within a forwarder value chain to understand

sources of synergy and options to increase value.

The Indian economy is one of the fastest growing in the world, but the boom is not without its

stops, starts, and bottlenecks, all of which also make themselves felt in the countrys freight

transport sector. In fact, according a recent study by the Confederation of Indian Industry, the

country needs US$330bn in infrastructure investment over the next five years to sustain its

economys growth at 8% annually. Inadequate port facilities, poor road infrastructure and

frequent power cuts prevent Indian industries from operating efficiently and expanding sales.

India needs to increase its spending on infrastructure projects to 8% of the countrys gross

domestic product from 4.6% now. In fact, despite these obstacles, its India Freight Transport

Report concludes the country will reach average annual freight traffic growth of 10.2% in the

2007-2011 periods.


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Strong economic and foreign trade growth is underpinning the

freight upturn. In the road freight sector, demand is boosted by door-to-door logistics, the move

to higher value/lower bulk shipments, the rising size of the vehicle fleet and the new impetus to

improve and extend the network, using private sector highway operators and build-transfer-

operate (BOT) schemes. Rail will experience steady but less spectacular growth given the

predominance of the state-controlled Indian Railways. All other transport modes should

experience faster growth, with international air cargo turnover performing strongly as more

private airlines join the market. Sea transport through Indias major ports will also perform well.

A major factor over the next few years driving change will be the rising competitive pressures

from cargo operators among Indias immediate neighbours and main trading partners.

For the 2007-2011 forecast period we expect the transport and communications sector to

continue outpacing the economy as a whole. It will achieve average annual growth of 7.7%,

versus 7.4% for overall GDP. The total value of transport and communications GDP will rise to

US$91.8bn in nominal terms by 2011, representing 7.6% of Indias GDP.

India has an ability to improve the freight forwarding due to his better quality of product. We

improve the skill development in labour. To huge investment in research and development .

We revise the market strategy for the expending for freight forwarding. Government of India

provides better facilities for its freight forwarder. Last few years this seek industry of India we

improve the technology for the production of better quality of product. I hope India improve its

freight forwarding for its policies.


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OBJECTIVE OF THE STUDY

y TITLEy OBJECTIVE OF THE STUDYy SCOPE


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TITLE

I have chosen my project title STUDY OF INDIA-AFRICA TRADE LANE,

because thisstudy gives me a wide exposure of areas like Industry awareness, company,

competitions, Market position, customer expectations and market demands in Freight

Forwarding

OBJECTIVE OF THE STUDY

j To analyze the market potential for providing the services related with exportto the customers.

j To know Export industry very well.j To know the requirement of the customersj To know the Documentation part.j To analyze the current situation of MFCTransportation Pvt. Ltdj To set up brand image of MFCTransportation Pvt. Ltd in segmented market.j To know about market movementj To analyze the current services and their applicationj To know the exporters behavior.j To know the future prospects of African market.j To know the problems in indo-African trade logistics.


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SCOPE

The study gives me a wide exposure of areas like Industry awareness, company, competitions,

Market position, customer expectations and market demands in Freight Forwarding.

y What are the current trends and their application and also scope of improvement in it?. It also gives me a deep understanding of the logistics industry about the

foreign market.

y What are the new areas of which gives large amount of profit?


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COMPANY PROFILE

y INTRODUCTIONy COMPANY PROFILEy MISSIONy VISIONy BASIC KONWLEDGE FOR FREIGHT FORWARDINGy CONTAINERS INFORMATIONy CUSTOMERSy OUR SERVICES


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INTRODUCTION

Freightforwarding is a service used by companies that deal in international or multi-national

import and export. While the freight forwarder doesn't actually move the freight itself, it acts as

an intermediary between the client and various transportation services. Sending products from

one international destination to another can involve a multitude of carriers, requirements and

legalities. A freightforwarding service handles the considerable logistics of this task for the

client, relieving what would otherwise be a formidable burden.

Freightforwarding services guarantee that products will get to the proper

destination by an agreed upon date, and in good condition. The freightforwarding service utilizes

established relationships with carriers of all kinds, from air freighters and trucking companies, to

rail freighters and ocean liners. Freightforwarding services negotiate the best possible price to

move the product along the most economical route by working out various bids and choosing the

one that best balances speed, cost and reliability.

Freight forwarding plays an important role in facilitating international

trade, fulfilling a number of distinct functions. In basic terms they act on behalf of exporters to

buy and manage transportation services. These usually include air or sea freight , as well as land

transportation services to move goods from the shipper to the port .

Freight forwarding has become an increasingly complex and specialized

service in the current context of globalization, tight security regulations and skills

shortages.Maintaining a competitive advantage in such an environment requires strategic

planning and action, and its going to become more challenging as complexity grows.


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COMPANY PROFILE

INTRODUCTION

India based MFCTransport Pvt. Ltd. (Sis. Concern of Madras Freight Carriers) has made its

mark in Indian market over the past two decades in the transportation industry. Established in

1973 by Shri Suresh Aggrawal, now the founder's three sons have helmed it.

MFC has been a family-owned company since two generations. This factor has led us to focus on

long-term planning rather than short-term profits. MFC still retains many employees who began

their careers with the first generation of MFC family members. Because of family and employee

long-term commitments, we create associations that last a lifetime.

Our service, in ensuring availability of quality transport equipment at all times. So, irrespective

of heavy transport needs and issues. - MFC has the equipment, experience & expertise to handle

them.

OUR PROGRESS

With a clear focus, determination and customer orientation today MFC has graduated as a pan

India organization. Having an international presence with over 50 offices has carved a niche for

itself in the logistics service industry. The same spirit and determination is vividly amongst the 3

able sons of sureshji, currently the driving forces of MFC.

OUR VISION

To be market leaders in heavy transport and integrated logistics services. To provide value added services to the customers, so that the customers, so that the

customers remain competitive in their offering.

OUR MISSION

Deliver cost effective & high quality service on time every time To be a market leader in Heavy transport & integrated logistics services.


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FREIGHT/PROJECT FORWARDING

MFC, provides tailor made customized solution using multi- model means i.e. Air,Sea,Rail and

road to deliver the cargo on time & in cost effective way. MFC is well recognized in the overseasmarket for its timely services and value for money ,in regard to containerized and break bulk and

project cargo .MFC ,is registered with director general shipping , india and are authorized to

issues its own multi-transport documents, which is bank negotiable

PROJECT TRACKING

On site management Point to point transportation Custom clearance Port handling Warehousing

OUR ACHIEVEMENTS

MFC`s recent handling of IOCL reactors at Haldia weighing 560 & 490 metric tons is indeed

another feather in MFC`s cap. The job entailed a detailed 106 days of brain storming , resulting

in meticulous planning to synchronize perfect harmony of activities like the strengthening of the

road shoulders , supporting weak bridges , shutdown of the electrical & railway overhead lines,

coordinating with govt. officials and providing support services ensure the smooth movement of

the consignment in just 17 hours .


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Basic Knowledge for Freight forwarding

INCOTERMS

Inco terms are ICC's standard definitions of trade terms and are internationally recognized as

indispensable evidence of the buyer's and seller's responsibilities for delivery under a sales

contract.

EXW FCA FAS FOB CFR CIF CPT

SERVICESEx

WorksFreeCarrier

Free

Alongside

Ship

Free

Onboard

Vessel

Cost &

Freight

Cost

Insurance&

Freight

Carriage

Paid To

Warehouse Storage Seller Seller Seller Seller Seller Seller Seller

Warehouse Labor Seller Seller Seller Seller Seller Seller Seller

Export Packing Seller Seller Seller Seller Seller Seller Seller

Loading Charges Buyer Seller Seller Seller Seller Seller Seller

Inland Freight BuyerBuyer/

Seller*1Seller Seller Seller Seller Seller

Terminal Charges Buyer Buyer Seller Seller Seller Seller Seller

Forwarders Fees Buyer Buyer Buyer Buyer Seller Seller Seller

Loading On Vessel Buyer Buyer Buyer Seller Seller Seller Seller

Ocean/Air Freight Buyer Buyer Buyer Buyer Seller Seller Seller


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Charges On Arrival At

DestinationBuyer Buyer Buyer Buyer Buyer Buyer Seller

Duty, Taxes & Customs

ClearanceBuyer Buyer Buyer Buyer Buyer Buyer Buyer

Delivery To Destination Buyer Buyer Buyer Buyer Buyer Buyer Buyer

*1. There are actually two FCA terms:

FCA Seller's Premises where the seller is responsible only for loading the goods and not

responsible for inland freight; and

FCA Named Place (International Carrier) where the seller is responsible for inland freight

CIP DAF DES DEQ DDU DDP

SERVICES

Carriage

Insurance

Paid To

Delivered

At

Frontier

Delivered

Ex Ship

Delivered

Ex Quay

Duty

Unpaid

Delivered

Duty

Unpaid

Delivered

Duty

Paid

Warehouse Storage Seller Seller Seller Seller Seller Seller

Warehouse Labor Seller Seller Seller Seller Seller Seller

Export Packing Seller Seller Seller Seller Seller Seller

Loading Charges Seller Seller Seller Seller Seller Seller

Inland Freight Seller Seller Seller Seller Seller Seller

Terminal Charges Seller Seller Seller Seller Seller Seller

Forwarders Fees Seller Seller Seller Seller Seller Seller


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Loading On Vessel Seller Seller Seller Seller Seller Seller

O

cean/Air Freight Seller Seller Seller Seller Seller Seller

Charges On Arrival At

DestinationSeller Buyer Buyer Seller Seller Seller

Duty, Taxes & Customs

ClearanceBuyer Buyer Buyer Buyer Buyer Seller

Delivery To Destination Buyer Buyer Buyer Buyer Seller Seller

The 13 INCOTERMS

What are INCOTERMS?

Inco terms are a set of simple three letter codes which represent the different ways international

shipments may be organized. They allow sellers and buyers from different cultures and legal

systems to decide at what point the ownership and paying for freight, insurance and customs

costs transfer from one to the other.

Who decides what INCOTERMS mean?

The International Chamber ofCommerce has set up strict definitions for each incoterm.

Choosing a suitable incoterm allows the buyer and seller to negotiate a price best suited to their

needs and to be confident that there will be no confusion over who pays the costs. To ensure that

the latest version is being used shipping contracts should refer to "INCOTERMS 2000".

When should INCOTERMS be used?

It is not compulsory to use incoterms. However when things go wrong and disputes arise it is

much easier to sort out who is responsible for what if incoterms have been written into theshipping contract. To be safe, incoterms should be decided upon in the negotiation phase of any

international purchasing contract.


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How do INCOTERMS work?

Each INCOTERM is a three letter acronym related to where the seller's responsibility ends. They

should be written into the purchasing or shipping contracts. Some incoterms require the

changeover point to be named. As well as buyer and sellers there are "carriers". They are the

people who have a contract to transport the goods by land, sea, air or a combination of modes. A

seller will be given a bill of lading, way bill or carrier's receipt, that document can be used to

prove that the goods have been taken on by the carrier.

There are four groups of INCOTERMS - "E", "F", "C" & "D"

Group:E

used where the seller does not want to arrange transport.

EXW - "Ex-Works" means the seller's only responsibility is to make the goods available at the

seller's premises, i.e., the works or factory. The seller is not responsible for loading the goods on

the vehicle provided by the buyer unless otherwise agreed. The buyer bears the full costs and risk

involved in bringing the goods from there to the desired destination.

"Ex works" represents the minimum obligation of the seller.


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Group:F-

used where the seller can arrange some transport within his/her own country.

FCA - Free Carrier, This term has been designed to meet the requirements of multi-modal

transport, such as container or roll-on, roll-off traffic by trailers and ferries. The seller fulfils

his/her obligations when the goods are delivered to the custody of the carrier at a named point. If

no precise point can be named at the time of the contract of sale, the parties should refer to the

place where the carrier should take the goods into its charge. The risk of loss or damage to the

goods is transferred from seller to buyer at that time.

FAS - Free alongside Ship, requires the seller to deliver the goods alongside the ship on the

quay. From that point on, the buyer bears all costs and risks of loss and damage to the goods.

F.A.S. requires the buyer to clear the goods for export and pay the cost of loading the goods.

FOB - Free On Board vessel, named ocean port of shipment.

The goods are placed on board the ship by the seller at a port of shipment named in the sales

agreement. The risk of loss of or damage to the goods is transferred to the buyer when the goods

pass the ship's rail (i.e., off the dock and placed on the ship).

The seller pays the cost of loading the goods.


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Group:C-

used where the seller can arrange and pay for most of the freight charges up to the foreign

country.

CFR- (orC&F) Cost and Freight, Named ocean port of destination,

requires the seller to pay the costs and freight necessary to bring the goods to the named

destination, but the risk of loss or damage to the goods, as well as any cost increases, are

transferred from the seller to the buyer when the goods pass the ship's rail in the port of

shipment. Insurance is the buyer's responsibility.

CIF - Cost, Insurance and Freight, named ocean port of destination.

This is CFRwith the additional requirement that the seller procure transport insurance against

the risk of loss or damage to goods. The seller must contract with the insurer and pay the

insurance premium. Insurance is generally important in international shipping because transport

companies have restricted liability for loss or damage.

CPT - freight/Carriage paid to, named place or port of destination.

This term means the seller pays the freight for the carriage of the goods to the named destination.

The risk of loss or damage to the goods and any cost increases transfers from the seller to the

buyer when the goods have been delivered to the custody of the final carrier, and not at the ship's

rail. Accordingly, "freight/carriage paid to" can be used for all modes of transportation, including

container or roll-on roll-off traffic by trailers and ferries. When the seller is required to furnish a

bill of lading, way bill, or carrier receipt, the seller duly fulfils its obligation by presenting such a

document issued by the person contracted with for carriage to the main destination.

CIP - Carriage and Insurance Paid To named place or port of destination.

This term (also abbreviated CIP) is the same as "freight/carriage paid to" but with the additional

requirement that the seller has to procure transport insurance against the risk of loss or damage to

the goods during the carriage. The seller contracts with the insurer and pays the insurance

premium.


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Group:D-

used where the seller can pay for most of the delivery charges to the destination country.

DAF - Delivered at Frontier, named place of destination, by land, not unloaded.

This term means that the seller's obligations are fulfilled when the goods have arrived at the

frontier but before the customs border of the country named in the sales contract. The term is

primarily used when goods are carried by rail or truck. The seller bears the full cost and risk in

delivering the goods up to this point, but the buyer must arrange and pay for the goods to clear

customs.

DES - Delivered Ex-Ship, named port of destination, not unloaded.

This term means the seller makes the goods available to the buyer on board the ship at the

destination named in the sales contract. The seller bears the full cost and risk involved in

bringing the goods there. The cost of unloading the goods and any customs duties must be paid

by the buyer.

DEQ - Delivered Ex-Quay, named port of destination, unloaded, not cleared.

This term means the seller has agreed to make the goods available to the buyer on the quay or the

wharf at the destination named in the sales contract. The seller bears the full cost and risks in

delivering the goods to that point including unloading. There are two variations of ex quay

contracts: "ex quay duty paid" and "ex quay duty on buyers account." In the first, the duty is paid

by the seller. In the second, the duty also is paid by the seller, but the buyer must reimburse the

seller.

DDU - Delivered Duty Unpaid, named place of destination, not unloaded, not cleared.

This term Delivered duty paid or under these terms, the seller fulfils his obligation to deliver

when the goods have been available to the buyer nucleated for import at the point or place of the

named destination. The seller bears all costs and risks involved in bringing the goods to the point

or place of named destination. There is no obligation for import clearance.

DDP - Delivered Duty Paid, named place of destination, not unloaded, cleared.

This term represents the seller's maximum obligation. The term "DDP." is generally followed by

words indicating the buyer's premises. It notes that the seller bears all risks and all costs until the

goods are delivered. This term can be used irrespective of the mode of transport. If the parties

wish to make clear that the seller is not responsible for certain costs, additional word should be

added (for example, "delivered duty paid exclusive of VAT and/or taxes").

We have discussed about all incoterms but our company deals only in these inco-terms are as

follows:-


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CIF DDU DDP

TYPES OF CONTAINERS 40

45' High Cube Dry40' Dry Freight

40' Open Top 40' Flat Rack


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40' Collapsible Flat Rack 40' Platform

40' Reefer 40' High Cube Reefer



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CONTAINER INFORMATION

40 FT. STANDARD CONTAINER

Dimensions: Length Width Height

Overall40' = 12192 mm 8' = 2438 mm 8' 6" = 2591 mm

In

n l

39' 5.25" = 12022 mm 7' 5.625" = 2352 mm 7' 10.25" = 2395 mm

Openin 7' 8.25" = 2343 mm 7' 5.75" = 2280 mm

Wei h s:

M x. Gross 67200 lbs = 30480 kg

T re 8600 lbs = 3900 kg

M x. Payload 58600 lbs = 26580 kg

Cube: 2392 cu. ft. = 67.7 m3

20' Dry Freight 20' Open Top

20' Flat Rack 20' Tank



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CONTAINER INFORMATION

40 FT. "High Cube"

Dimensions: Length Width Height

Overall 40' = 12192 mm 8' = 2438 mm 9' 6" = 2895 mm

Intern

39' 3.25" = 12022 mm 7' 8.5" = 2352 mm 8' 10.25" = 2700 mm

r Open

n

7' 5.75" = 2340 mm 8' 5.75" = 2585 mm

e

ts:

Max. Gr

ss 67200 lbs = 30480 kg

Tare 9150 lbs = 4150 kg

Max. Payload 58050 lbs = 26330 kg

Cube: 2697 cu. ft. = 76.4 m3


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CONTACT WITH MAJOR SHIPPING LINES

y Kline.comy Hapag-lloyd.comy Safmarine.comy Nykline.comy Uasc.nety Hanjin.comy Mscgva.chy Oocl.comy Molpower.comy Zimlines.comy Emirateslines.comy Hmmzl.comy Apl.cmy Csavagency-india.com


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BUSINESS OF THE COMPANY

MFC transportation is very well established company since 1973. MFC transportation deals in

total logistics and multi-model transportation (e.g. Sea, Air, Road). MFCTransportation has a

great reputation in the market because they serve one of the leading companies in the market like

Elecon Engineering Ltd, Larsen &toubro Ltd, Dalmia Cement(india) Ltd, Jindal steel & power

Ltd, Steel Authority of India Ltd, etc. Our company started a new business in freight forwarding

since 2007.

BUSINESS AT VARIOUS SOURCES

SEA FREIGHT :-ORIGIN DESTINATION

INDIA - Delhi, Pune ,calcatta ,Jaipur ,Kanpur ,Channai,Mumbai, Ahemdabad, mundra, ludhiana

INDIA AFRICA South Africa, East /Central Africa, West Africa, NorthAfrica

INDIA EUROPE

INDIA MIDDLE EAST

INDIA CHINA

INDIAINDIA

INDIA

AUSTRALIAUSASOUTHAMERICA

East America, west America

AIRFREIGHT :- Gulf, hongkong , Indian Sub-Continent, South Africa , USA, Africa,China

ROAD FREIGHT: - Transportation through various roads wheelers.


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SWOT ANALYSIS

STRENGTH1) All India presence2) Worldwide agency network3) Asset/fleet of more than 750 tones4) Handling multi-model

transportation(sea,air,land)

5) Good financial background

WEEKNESS1) Not into consolidation2) In forwarding, relatively now in market

OPPORTUNITY1) Growing international business2) Upcoming African sector in terms of

procurement from India.

3) Big project market developing in cis/easternEuropean and South America.

THREAT1) Huge debt involved2) Number of new players emerging every day

that eats up into the market part

3) Volatile nature of trade.


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OUR ESTEEMEDCUSTOMERS

Delhi Metro

Handling all heavy cargo for punjLloyad

Microsoft india

ALP overseas

Punjab chemicals

Kalcoaluminium


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Atlas cycle

Capital autotech

UBS publisher

Green ply


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REVIEW OF LITERATURE

y INTERNATIONAL FREIGHT FORWARDINGy CUSTOM CLEARANCEy TRANSPORTATION-y DOCUMENTS REQUIREMENT FORSEA SHIPMENTSy EXPORT SHIPMENT PROCESS


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INTERNATIONAL FREIGHT FORWARDING

Freight forwarders typically arrange cargo movement to an international destination. Also

referred to as international freight forwarders, they have the expertise that allows them to

prepare and process the documentation and perform related activities pertaining to

international shipments. Some of the typical information reviewed by a freight forwarder

is the commercial invoice, shipper's export declaration, bill of lading and other

documents required by the carrier or country of export, import, or transshipment. Much

of this information is now processed in a paperless environment.

The original function of the forwarder, or speedier, was to arrange for the carriage of his

customers' good by contracting with various carriers. His responsibilities included advice

on all documentation and customs requirements in the country of destination. His

correspondent agent in far-away lands looked after his customers' interests and kept him

informed about matters that would affect movement of goods.

In modern times the forwarder still carries out those same responsibilities for his client.He still operates either with a corresponding agent overseas or with his own company

branch-office. In many instances, the freight forwarder also acts as a carrier for part of a

movement it can happen that in a single transaction the forwarder may be acting either as

a carrier (principal) or as an agent for his customer

On the first day in my company, I came across the knowledge of Export and Import.

A freight forwarder is a third party logistics provider. A third party logistics forwarder

dispatches shipments via asset-based carriers and books or otherwise arranges space for

those shipments. Carrier types include waterborne vessels, airplanes, trucks or railroads.

Freight forwarders typically arrange cargo movement to an international destination. Also

referred to as international freight forwarders, they have the expertise that allows them to

prepare and process the documentation and perform related activities pertaining to


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international shipments. Some of the typical information reviewed by a freight forwarder

is the commercial invoice, shipper's export declaration, bill of lading and other

documents required by the carrier or country of export, import, or transshipment. Much

of this information is now processed in a paperless environment.

Custom clearance-

It is a procedural activity which is performed by government personnel. The shipment

has to clear all the norms of custom clearance. Custom clearance differs from country to

country. Tariff classifications, value declaration, and duty management can increase

costs. Customs and security initiatives have imposed new regulations on companies that

make it more challenging than ever to trade internationally

Transportation-

It is the movement of people and goods from one location to another. Transport is

performed by various modes, such as air, rail, road, water, cable, pipeline and space.

Infrastructure consists of the fixed installations necessary for transport, and may be roads,

railways, airways, waterways, canals and pipelines, and terminals such as airports,

railway stations, bus stations, warehouses and seaports.


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DOCUMENTS REQUIRED AND INVOLVED IN EXPORTS

DOCS require before starting Export shipment for registration with Customs (one time

done)

y Import Export Codey AD copy of the Banky PAN Card Copy

For Factory Stuffing permission (one time done till a specific period after that the shipperneeds to re-file the application)

y Application to the Commissioner ofCustoms for granting the permissiony Form RCy Annexure 54y Certificate ofRecognitiony IE Codey Central Excise permission copy

Document require at the time ofCustom Clearance (for filing S/ bill)

y Invoicey Packing listy Exporters account no incase of Drawback

Docs generated afterClearance

y S/billy ARFormy SDF form


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Docs at the time of BL release from the s/line

y S/ bill copyy Fumigation, if req.y Measurement slip, in lcl casey ContainerLoad Plany Railway receipt, if applicabley DG declaration, in case of haz cargo

Docs generated after Shipped- on- Board

y Bill ofLadingy Mate Receipty Certificate ofOrigin, If applicabley Insurance copy, if done thru as forwardery Shipped-on- Board certificate, if requiredy Vessel certificate, if required


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EXPORT SHIPMENT PROCEDURE

y Exporter confirms cargo to a forwarders / s/liney Preparation of inventory / packaging list and other formalities.y IF IT IS ICD / DOCK STUFFING

I. Booking of container with the carrier.II. s/bill filing with custom

III. Check list outIV. Carting of cargoV. Examination

VI. S/bill generationVII. Container shifting to stuffing point

VIII. StuffingIX. Sealing the containerX. Handover the center to railways (CONCOR)

XI. Port-inXII. Loading of cargo

XIII. BL released

y IF IT IS FACTORY STUFFINGI. Booking of container with the carrier.

II. Container moved to factoryIII. Examination by Central excise at factoryIV. Container sealed and moved to ICD/ PortV. S/bill filing with customs

VI. Check list outVII. S/bill generation

VIII. Custom endorsing excise docsIX. Handover the cntr to railways (CONCOR)X. Port-in

XI. Loading of cargoXII. BL released


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y Filing of Export General Manifest by the S/liney Forwarder sends pre-alert to the destination agent.y AT DESTINATION

I. Import General Manifest filed, usually 3 days prior to vsl arrival.II. S/line send a CAN (Cargo arrival notice)to the importer / fwdrs agent

III. Importer files docs with the Customs for import clearanceIV. Cargo discharge at destination portV. Cargo is custom cleared and the importer presents OBL and pays the dues and takes the

delivery.


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RESEARCH METHODOLOGY

y RESEARCH METHODOLOGYy LOGISTICREPORTOF AFRICAy PRACTICAL APPROACHy TYPES OF RESEARCHy ANALYSIS OF AFRICAN TRADEy MARKETRESEARCHy PRIMARY DATA

Research Methodology


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Meaning of research

Research in common parlance refers to a search for knowledge. One can also define research as a

scientific and systematic search for pertinent information on a specific topic. In fact, research is

an art of scientific investigation. The advanced learners dictionary of current English lays down

the meaning of research as a careful investigation or inquiry especially through search for new

facts in any branch of knowledge.

Objective`

The purpose of research is to discover answers to questions through the application of scientific

procedures. Though each research study has its own scientific purpose, we may think of research

objectives as falling into a number of following groups:

1. To gain familiarity with a phenomenon or to achieve new insights2. To portray accurately the characteristics of a particular individual, situation or a group3. To determine the frequency with which something occurs or with which it is associated

with something else.


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Types of research

Descriptive research Analytical research Applied research Fundamental research Quantitative research Qualitative research

The above mentioned are the various types of research which a researcher can apply in order to

achieve one desired objective. Therefore to achieve the objectives of my research I have used

descriptive research.

This is based on proper research design to meet the objectives of the study.

LOGISTIC REPORT OF AFRICA

Africa is the world's second-largest and second most-populous continent, after Asia. At about

30.2 million km (11.7 million sq mi) including adjacent islands, it covers 6% of the Earth's total

surface area and 20.4% of the total land area. With 1.0 billion people (as of2009, see table) in 61

territories, it accounts for about 14.72% of the world's human population.

The continent is surrounded by the Mediterranean Sea to the north, both the Suez Canal and the

Red Sea along the Sinai Peninsula to the northeast, the Indian Ocean to the southeast, and the

Atlantic Ocean to the west. The continent has 54 sovereign states, including Madagascar and

various island groups.


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Africa, particularly central Eastern Africa, is widely regarded within the scientific community to

be the origin of humans and the Hominidae clade (great apes), as evidenced by the discovery ofthe earliest hominids and their ancestors, as well as later ones that have been dated to around

seven million years ago including Sahelanthropustchadensis, Australopithecus africanus, A.

afarensis, Homo erectus, H. habilis and H. ergaster with the earliest Homo sapiens (modern

human) found in Ethiopia being dated to circa 200,000 years ago.

Although it has abundant natural resources, Africa remains the world's poorest and most

underdeveloped continent, the result of a variety of causes that may include the spread of deadly

diseases and viruses (notably HIV/AIDS and malaria), corrupt governments that have often

committed serious human rights violations, failed central planning, high levels of illiteracy, lack

of access to foreign capital, and frequent tribal and military conflict (ranging from guerrillawarfare to genocide). According to the United Nations' Human Development Report in 2003, the

bottom 25 ranked nations (151st to 175th) were all African.

Poverty, illiteracy, malnutrition and inadequate water supply and sanitation, as well as poor

health, affect a large proportion of the people who reside in the African continent. In August

2008, the World Bank announced revised global poverty estimates based on a new international

poverty line of $1.25 per day (versus the previous measure of $1.00). 80.5% of the Sub-Saharan

Africa population was living on less than $2.50 (PPP) a day in 2005, compared with 85.7% for

India

WEST AFRICAS PERFORMANCE

West Africas overall performance lagged behind most regions as measured by theInternational

LPI, only surpassing Sub-Saharan countries. In general, West Africa fared in line with its per

capita income, performing only marginally better than the Low income country group.


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In terms of individual countries, Senegal and Benin are the best performers within the region

ranked 58th and 69th out of 155 countries-, while Guinea-Bissau (149th) and Sierra Leone

(153rd) are last in the overall LPI ranking.


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These results also suggest that Western African countries can be classified in three categories

according to their logistics environment. The conclusion of the Connecting to Compete report

suggests that countries should be classified in four broad groups: High performers, consistent and

partial performers, and logistically constrained economies. Senegal is the only consistent

performer in this group -Senegal engaged early in facilitating measures and investment (e.g.

Gainde)- followed by nine partial performers, leaded by Benin. Finally, Liberia, Mali, Burkina

Faso, Guinea-Bissau and Sierra Leone are logistics constrained countries.

LOGISTICS BOTTLENECKS

TheDomestic LPIprovides additional information useful to identify logistics bottlenecks, using

qualitative (respondents assessments about the logistics environment in the country they are

based in) and quantitative information, such as t ime and cost to import and export.

The measured time and cost indicators for Western Africa represent a clear indication of the

logistics challenges that trade operators face in this region. Compared to other regions, average

lead times for imports in West Africa are the largest in the developing World.

Also, import costs for West African countries are noticeably higher than in the rest of the regions

(up to 40% more) mainly due to lack of port reform and multiple interventions by public

organization (shippers councils, etc) that add to the cost.

However, recent evidence indicates that predictability can be even more important than time and

cost for logistics performance. In this regard, 73% of the logistics operators report that timely

deliveries are infrequent or rare. This percentage is the highest among all regions, including

MENA (61%) and Sub-Saharan Africa (68%).


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The assessment of logistics professionals also matches the quantitative information gathered in

theDomestic LPI. Exports (imports) delivery times in Western and Central Africa can be as

much as 7 times (3 times) more unpredictable compared to the average developing country,

measured by the standard deviation from the mean lead time.

INFRASTRUCTURE IS NOT A MAJORCONSTRAINT, BUT STILL NEEDED IN THE

TRADE FACILITATION AGENDA

According to the qualitative information collected from logistics professionals, trade supporting

infrastructure does not result in a major constraint for Western African countries, in relation to

other regions in the continent, or even the low income economies group. This region appears to

outperform MENA and Sub-Saharan Africa most importantly in port, airport and road

infrastructure.

In contrast, rail infrastructure quality is remarkably low in comparison with the same group of

countries. As seen, railroad quality of service is also lagging in West Africa, therefore calling for

facilitation initiatives to further develop and promote the use of this transport mode.

SOUTHERN AND EAST AFRICAS PERFORMANCE


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East Africas overall performance lagged behind all regions as measured by theInternational

LPI, while Southern Africa is ranked second within the continent. While Southern Africancountries fared only marginally worse than the average Lower middle income country, Eastern

African economies are positioned well below the low income countries mean LPI score.

In terms of individual countries, South Africa and Uganda are the best performers within these

regions ranked 28th and 66th out of 155 countries-, while Eritrea (154th) and Somalia (155rd)

are last in the overall LPI ranking.


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Eastern and Southern Africa include countries with very different level of services development,

investment in infrastructure, and implementation of facilitation initiatives. While South Africa

has a

logistics system comparable to Europe, the horn of Africa has been identified as the mostproblematic area worldwide. Several low income countries in the region, such as Uganda, have

experienced positive trends like South Africa. However, several of the countries are landlocked

or island states, which imply lower connectivity levels with the rest of the World.

The conclusion of the Connecting to Compete report suggests that countries should be classified

in three broad groups: High performers, consistent and partial performers, and logistically

constrained economies. South Africa is the only High performer in this group, followed by seven

partial performers, leaded by Uganda. Finally, Botswana, Mozambique, Zambia, Angola, Sudan,

Rwanda, Namibia, Eritrea and Somalia are logistics constrained countries.

While income remains an important determinant of a countrys logistics environment, it does not

account for all variations across performance levels. Since many of the countries are relatively

small economies with higher confidence intervals, the rankings upper and lower bounds tend to

be wider than in other parts of the World. Therefore, the exact position in the ranking between

South Africa and Somalia has some degree of uncertainty.


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LOGISTICS BOTTLENECKS

TheDomestic LPIprovides additional information useful to identify logistics bottlenecks, using

qualitative (respondents assessments about the logistics environment in the country they arebased in) and quantitative information, such as t ime and cost to import and export.

The measured time and cost indicators for East Africa represent a clear indication of the logistics

challenges that trade operators face in this region. Average lead times for exports in East Africa

are the largest in the developing World, while imports times are the second largest.

Source: LPI 2010; Note: Lead time is the transport time (in days) for export and imports from the

point of origin to the port of loading, or equivalent or to the buyers warehouse. Costs are the

dollar amount paid for a 40 dry container or a semi-trailer.

Also, import costs for Southern African countries are the second highest among developing

economies (up to 40% more than in other regions), and only surpassed by Western Africa.

However, recent evidence indicates that predictability can be even more important than time and

other costs for logistics performance. In this regard, almost 30% of the logistics operators based

in East Africa report that timely deliveries of imports are infrequent or rare.


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This percentage is the highest among all regions, including Western (5%), Southern (7%) and

Northern Africa (19%).

The assessment of logistics professionals also matches the quantitative information gathered in

theDomestic LPI. Exports delivery in East and Southern Africa can be as much as 2 times more

unpredictable compared to the average developing country, measured by the standard deviation

from the mean lead time.

THE CHALLENGE OF LOGISTICS IN TRADE CORRIDORS AND LANDLOCKED

COUNTRIES

Trade corridors are the arteries carrying trade within regions. They are directly relevant for

landlocked countries, which depend on them for their exports and imports to World markets.

Given that there are five Least Developed Landlocked countries (LLDCs), the performance of

corridors is essential to trade and growth in East and Southern Africa.

This performance depends on a series of factors such as the quality of the system supporting

trade on corridors, infrastructure, availability and quality of logistics services (trucking), trade

and transport procedures, and above all, the transit regime

There are 5 landlocked economies in Eastern and Southern Africa measured by the LPI:

Botswana, Ethiopia, Rwanda, Uganda and Zambia. In turn, these landlocked countries export


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and import goods through a grid of corridors running through neighboring transit countries. The

most relevant corridors are:

AFRICAN PORTS

Addis Ababa (Ethiopia) Djibouti

Northern Corridor: Kigali (Rwanda) Mombasa (Kenya), through Kampala (Uganda)

Central Corridor: Bujumbura (Burundi) Dar es Salaam (Tanzania)

Southern Africa

Gaborone (Botswana) Durban (South Africa)

Gaborone (Botswana) Walvis Bay (Namibia)

Maseru (Lesotho) Durban (South Africa)

Mbabane (Swaziland) Maputo (Mozambique)

Blantyre (Malawi) Beira (Mozambique)

Lusaka (Zambia) Beira (Mozambique), through Zimbabwe

Lusaka (Zambia) Dar es Salaam (Tanzania)

Lusaka (Zambia) Durban (South Africa), through Zimbabwe

Blantyre (Malawi) Durban (South Africa), through Mozambique and Zimbabwe

Chipoka (Zambia) - Lilongwe (Malawi) Nacala (Mozambique)

In practice, landlocked countries inherently suffer from economic and time penalties compared

to coastal countries. In terms of export and import costs, Southern African countries without

access to sea ports face surcharges of90%-180% vis--vis its coastal neighbors. In addition,


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clearance times in Eastern Africas landlocked countries are almost 5 times higher compared to

those with port access in the same region.

Apart from unreliability costs, transporters on trade corridors operate under regulatory systemsthat can negatively affect productivity and impose an additional burden on landlocked countries.

While transport costs are not very different from levels

found in other countries, prices charged on some corridors can be significantly higher. For

instance, between 60%-75% of all logistics operators based in East Africa assess that port,

airport and road transport rates are high or very high, whereas this percentage adds up to only

45% in the rest of the developing World.


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PRACTICAL APPROACH

In first two weeks in my company , I came across the knowledge about the companies structure ,

business , export-import documents and understanding African market. Also we have haveunderstood the operations part by examine the process in ICD(inland container depot).

Sometimes we have to deal withCHA`s to get the knowledge of shipping as well as aircargoes.

After two weeks, our second phase of training started where the company management decided

to have a marketing research. While doing marketing research , initially we collected/gathered

the list of industries in around and Delhi. At the beginning our focus was to reach B & C cadre

customers and collect information through questionnaires. . We identified the exact need of such

customers through our extensive market research and discussions with our internal team. We

found that C & D category customers do not get the up to mark and cost effective services from

the reputed Logistics companies or reputed freight forwarders. African market is a developing

market so the cargoes which are exporting to African countries are mostly engineering tools and

inferior products.

THE MAIN REASON IDENTIFIED

Is the volume of their export or import shipment is very less; as a result the giant players in

freight forwarding are seems to have less focus on such clients because they generally look for

the / interested in the clients who are having huge activities / more volume of export or import

shipments. And hence, identifying this exact need ofC & D category customers, I have started

targeting these customers because of which these customers would be getting the same excellent

service level as A category customers get from giant freight forwarders and at the same timemy company would also be getting a good business.

I met with many clients and by discussing the queries and I got to know the

requirement of people and what kind of services is required. I was visiting 5-6 clients every day

and giving company presentation about our services. The queries I collected from client about

what kind of services they want, got discussed in evening with MFCTransportation branch

manager.

Africa is a developing country thats why they have lot of infrastructural problems and minimum

space in shipping ports. Thats why the travelling cost in Africa is so high.


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After solving the Queries, I tried to tap the client. As I knew the clients

requirement or services they want, accordingly I mailed the competitive Quotes to the clients andkept following up with them till I convert them into business. I with my Project Guide was

giving the services to existing clients as well as focusing on new customer. To be a good and go

getter marketing person in International Freight Forwarding / EXIM field, the person should be

well versed / aware of the international trade and activities carried out on day to day basis. While

marketing / selling of products of International Freight Forwarding / EXIM, any type / kind of

queries or questions are expected from a customer. Similarly there are also few customers who

are unaware of the activities but they are in urgent need to export or import their product. In such

situation, the marketing & sales person must be in a position to provide a proper and fare

guidance to the customer.

ANALYSIS OF AFRICAN TRADE

In a reflection of booming trade, freight from India to Africa has been increasing by 15-20

percent annually for the past three years, says a top official of Bollore Africa Logistics, a leading

logistics company operating in the 53-nation continent.

There was a growth of more than 15 percent in cargo movement last year, said S.K. Sharma,

who is the sales head of Bollore Africa Logistics India division.

Vessel frequency has increased and every major shipping line is putting its own vessels on the

African route, he said, adding that major Indian investors were going to Africa.

A reason for the steady increase in freight is that Indian cargo is being carried to more ports on

the western coast of Africa. The main ports for export from India in west Africa are Nigeria,

Ghana, Togo, Ivory Coast, Angola, Senegal, Sierra Leone, Cameroon, Congo and Guinea-

Conakry.

This is a huge market that has opened up for India in recent years. These ports are in addition to

the traditional export markets for India in Tanzania, Kenya, Mozambique and South Africa.

The shipping industry expects the worldwide volume of trade on the African routes to grow

faster than those to mature markets, though it may be a slower growth than shipping volumes on

routes to the bigger emerging markets like China, Brazil and India.


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The frequency of ships sailing from India to Africa has gone up, especially since about 60

percent of the freight is carried by sea. Indias major investments in Africa have taken place in

the oil and gas, telecommunications, transport and information technology (IT) sectors.

Exim Banks chairman and managing directorT.C.A. Ranganathan said at the Exim Bank-CII

India-Africa Business Conclave last month that India-Africa trade had gone up seven-fold in the

last seven years.

He noted that six of the worlds fastest growing countries were in Africa. India and Africas

economic engagement has been increasing through the years and the trade went up to $45 billion

last year.

India-Africa trade may touch $70 billion by 2015. Air cargo and ocean freight volumes were

expected to grow at over nine percent annually till then, he said.

Bollore Logistics India operations handle 50,000 containers per month of both 20 feet and 40

feet size, together with 100,000 tonnes of break bulk (non-containerised freight) and 20,000

tonnes of air shipments per month.

A major part of cargo dispatched from India is heavy equipment such as power plant equipment,

electrical transmission products, builder hardware, telecom material and steel bars.

The tabulation below shows share of African Region in Indias total trade over the last 13 years

period and trend thereof:


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The above tabulations indicates that African Region which constituted 6.17% share in Indias

Total Trade in the year 1996-97 now constitute 8.09% share in the year2008-09. Top ten trading

partner countries of India in African Region are Nigeria, South Africa, Egypt, Angola, Algeria

Kenya, Tanzania, Morocco, Mauritius and Sudan in that order which constituted 6.34% share in

Indias total trade in the year2008-09. These 10 countries constituted 78.41% share in IndiasTotal Trade with the region.


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Market Research

I did work for Business Development through Market Research. Firstly I collected data of

companies that are producing goods and doing deal in Export.

For collection of data I prepare questionnaire of3rd party, 4th party, and freight Forwarding. So

that I could know that whom are doing work in this segment.Then I divide market in segments.

Like:- Type A, Type B, and Type C

Type A:- For big industries

Type B:- For medium industries

Type C:- For small industries

After this I search the market that where are situated this type of industries around Delhi ncr.

City. I got the right way to do work in some areas of delhincr like wazirpur, Noida, Gurgaon,

Nehru place, Connaught place ,barahkhamba, etc .


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Primary Data

Delhi & NCR

1. Noida 2. Gurgaon 3.Mayapuri ..

These are the main industrial area where companies have their industrial plant.

In this area 40% companies are belonging to the SSI.

They basically produce through import some goods like: -

1. Agriculture2. Manufacturing goods from imported chemicals.3. Handicrafts4. Handlooms5. Gems & jewels6. Leather & Footwear7. Bio technology8. Engineering products9. Information Technology10. Ready made products55% companies have activity of import and export with mostly by sea.

SECONDARY DATA

Secondary data is to be collected from company employees, CHA`s, freight forwarders, internet,

magazines etc.


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DATA ANALYSIS AND

REPRESENTATION


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DATA ANALYSIS AND REPRESENTATION

Queuing which industry you are coming under?

There are 5 main areas in Delhi & Delhi NCRthey follows.

1) Wazirpur 2) Gurgaon 3) KirtiNagar4) Noida 5) Mayapuri

Industries No of companies

Agriculture 4

Automotive 6

Chemicals 4

Electronics & Electricals 5

Medical & hospital 1

Plant & Machinery 5

Scientific instrument 5

Garments 10

Tools & equipment 6

Transportation & logistics 9


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NUMBER OF COMPANIES

This particular pie chart is showing that Out of 5 areas in Delhi & ncr, diffirent categaries of

company over there.

Agriculture

7%

Automotive

11%

Chemicals

7%

Electronics

& Electricals

9%

Medical & hospital

2%

Plant & Machinery

9%Scientific instrument

9%

Garments

18%

Tools & equipment

11%

Transportation &

logistics

17%

No of companies


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Are you doing Import Export activity? TABLE 6.2

Exim unit Non Exim unit

55% 45%

Pie chart showing that 55% company are dealing Export -Import activities and 45% are not

dealing .

55%

45%

EXIM/NON-EXIM RATIO

EXIM

NON-EXIM


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Which type of cargos deal?

Normal ProjectHazardous

47% 51% 2%

51%47%

2%

Chart Title

project

normal

haz


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Using FCL orLCL cargo. ?

FCL LCL

60% 40%

60% companies are use FCL (Full ContainerLoad ) these are the large scale companies and seal

the containner in company premises.

Remaining 40% are mainly SSI unit these are seal in port

60%

40%

FCL

LCL


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Are you satisfied with your forwarder?

Yes No

90% 10%


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Are looking for new forwarder?

Yes No

95% 5%


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FINDINGS


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FINDINGS

From the analysis of the data I collected during the study I present following Findings:

Awareness level about MFCTransportation Pvt Ltd among the existing customersis low.

Satisfaction level of existing customers is satisfactory, however for the futureprospects more changes and efforts have to be taken.

India increasing their exports to Africa in next few year , so it is very crucialperiod for mfc transportation to tap more and more market.

Now most of the African countries are importing those products which areobsolete for Indian market, so its a great opportunity for small scale industries of

India.

Africa import lot of house hold goods, infrastructural goods and engineeringtools.

The cost of freight in Africa is much higher than other countries. Most of the small exporter use to send their cargo through LCL. Mfc transportation is new in freight forwading business they try to expand their

market through their existing customer , using employees refrences and hire new

management trainees.


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LIMITATION OF PROJECT

There was some limitation during the project.

1. My Business Development scheme was limited to only the customers who deals inproject cargo , hazardous cargo, and general cargo.

2. When I was filling the Questionnaire most of customers did not interested to giveinformation to me.

3. Sometime permission was restricted in the company.4. For filling questionnaire nobody was free without appointment.5. Some persons did not give answers of some secret questions.6. Our selection of Industries was random so it can be biased.


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SUGGETION

From the Internship I found some new techniques that are applicable for better

Improvements

1. Company should start some sales promotional activity for better attraction in customersmemory.

2. Company should focus on B & C type customers for better profit.3. Company should increase marketing executive team.4. To concentrate on advertisement.5. Above can be done by expanding its expertise network, also by improving quality of

services at a competitive price.

6. Also MFC should make effort to make aware to customers about new trends in 3pl /4plalso telling them benefit of outsourcing.

7. .Last but not least MFC should focus on slowly to big customers so that it can expandthe size of business and can create Brand name in market for itself


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BIBLIOGRAPHY


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BIBLIOGRAPHY

Reference books

1) International Logistics

By Devid Pierre

1) International Trade and Export ManagementBy Francis Cherunilam

2) Export Import Procedures and DocumentationDr.khushpatS.Jain

Referred website

1) www.impact-logistics.in2) www.indiamart.com3) www.google.com4) www.Wikipedia.com5) www.Yahoo.com6) www.Mfctransport.com7) www.worldbank.org/africa8) www.trademarksa.org


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ANNEXURE NO.1

QUESTIONAIRE


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QUESTIONNAIRE

Customer: .......

Concern Person: .............................................

Designation: ....

Address..

City.. State..

Pin...................

Office telephone... Mobile..

E-Mail Address.

IMPORTANT DETAILS

Destination(s) Type of business 1). LCL 2) FCL Type of commodity

General cargo

Liquid cargo

Project cargo

Haz-cargo

Break-bulk cargo

Any specific terms and conditions1).

......................................................................................................

2)....

.....................................................................................................


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3)....

.....................................................................................................

Current logistics service providers:1). .

2). ..

How many shipments you made in a month (VOL):

.

Are you satisfied with your forwarders yes No(IfNo, Specify the reasons)

1). .

2).

3). ..

Are you looking for new forwarder Yes No Any specific requirement

1). .

2) .. ..

3)

Date..


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Documents

Market Research on Mfc Transportation