132
 Marketing Prof.univ.dr. Victor MANOLE, Prof.univ.dr. Mirela STOIAN, Prof.univ.dr. Horia DOROBANTU  Cuprinsul căr ţii: Capitolul 1 BAZELE MARKETINGULUI Obiective 1.1. Conceptul de marketing 1.2. Functiile marketingului 1.3. Interdisciplinaritatea marketingului 1.4. Cresterea importantei marketingului 1.5. Domeniile marketingului 1.6. Marketingul social Rezumat Concepte cheie Capitolul 2 MEDIUL DE MARKETING AL FIRMEI  Obiective 2.1. Macromediul firmei 2.2. Micromediul firmei 2.3. Analiza mediului de marketing 2.4. Relatiile firmei cu mediul extern 2.4.1. Relatiile directe de piata 2.4.2. Relatiile de concurenta Rezumat Concepte cheie Capitolul 3 PIATA FIRMEI Obiective 3.1. Continutul, sfera si profilul pietei firmei 3.2. Dimensiunile pietei firmei 3.3. Factorii de influenta a pietei firmei 3.4. Piata produsului Rezumat Concepte cheie Capitolul 4 CERCETARILE DE MARKETING Obiective 4.1. Definirea cercetarilor de marketing 4.2. Domeniul de aplicare a cercetarilor de marketing 4.3. Sursele de informare utilizate in cercetarile de marketing 4.4. Desfasurarea unei cercetari de marketing 4.5. Metode de culegere a informatiilor in cercetarile de marketing 4.6. Tehnici de investigare utilizate in cercetarile de marketing 4.7. Tehnici de analiza a datelor utilizate in cercetarile de marketing 4.8. Proiectarea unei cercetari de marketing Rezumat Concepte cheie

Marketing - Victor Manole

Embed Size (px)

Citation preview

Page 1: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 1/132

MarketingProf.univ.dr. Victor MANOLE, Prof.univ.dr. Mirela STOIAN, Prof.univ.dr. Horia

DOROBANTU

 

Cuprinsul căr ţii:

Capitolul 1 BAZELE MARKETINGULUIObiective1.1. Conceptul de marketing1.2. Functiile marketingului1.3. Interdisciplinaritatea marketingului1.4. Cresterea importantei marketingului1.5. Domeniile marketingului1.6. Marketingul social

RezumatConcepte cheie

Capitolul 2 MEDIUL DE MARKETING AL FIRMEI Obiective2.1. Macromediul firmei2.2. Micromediul firmei2.3. Analiza mediului de marketing2.4. Relatiile firmei cu mediul extern2.4.1. Relatiile directe de piata2.4.2. Relatiile de concurenta

RezumatConcepte cheie

Capitolul 3 PIATA FIRMEIObiective3.1. Continutul, sfera si profilul pietei firmei3.2. Dimensiunile pietei firmei3.3. Factorii de influenta a pietei firmei3.4. Piata produsuluiRezumatConcepte cheie

Capitolul 4 CERCETARILE DE MARKETINGObiective4.1. Definirea cercetarilor de marketing4.2. Domeniul de aplicare a cercetarilor de marketing4.3. Sursele de informare utilizate in cercetarile de marketing4.4. Desfasurarea unei cercetari de marketing4.5. Metode de culegere a informatiilor in cercetarile de marketing4.6. Tehnici de investigare utilizate in cercetarile de marketing4.7. Tehnici de analiza a datelor utilizate in cercetarile de marketing4.8. Proiectarea unei cercetari de marketingRezumatConcepte cheie

Page 2: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 2/132

Capitolul 5 STUDIEREA PIETEI Obiective5.1. Definirea pietei5.2. Informatii utilizate in studierea pietei5.3. Principalele tehnici de studiere a pietei5.4. Proiectarea unui studiu de piata

5.5. Studierea dimensiunilor pietei5.6. Realizarea segmentarii pieteiRezumatConcepte cheie

Capitolul 6 COMPORTAMENTUL CONSUMATORULUIObiective6.1. Notiuni generale privind comportamentul consumatorului6.2. Factorii de influenta asupra comportamentului consumatorului6.3. Procesul deciziei de a cumpara a consumatorului6.4. Comportamentul consumatorului si segmentarea pietei

RezumatConcepte cheie

Capitolul 7 POLITICA DE MARKETING A FIRMEI Obiective7.1. Coordonatele politicii de marketing a firmei7.2. Importanta strategiei de piata in cadrul politicii de marketing a firmei7.3. Mixul de marketingRezumatConcepte cheie

Capitolul 8 POLITICA DE PRODUS Obiective8.1. Consideratii generale privind produsul; ciclul de viata, categorii si concepte;corelatii8.2. Dinamica pietei produsului si politica de marketingRezumatConcepte cheie

Capitolul 9 POLITICA DE PRETObiective

9.1. Consideratii privind pretul in economia de piata. Categorii de preturi9.2. Modalitati de fixare a preturilor 9.3. Strategii de pret. Dinamica pretuluiRezumatConcepte cheie

Capitolul 10 POLITICA DE DISTRIBUTIEObiective10.1. Conceptul de distributie. Categorii specifice. Repere istorice10.2. Elemente de management si marketing privind punctul de vânzare10.3. Proiectarea si gestiunea unui canal de distributie

RezumatConcepte cheie

Page 3: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 3/132

Capitolul 11 POLITICA DE COMUNICARE A FIRMEI CU PIATA Obiective11.1. Firma – comunicarea si promovarea pe piata tinta11.2. Instrumente, tehnici si mijloace de comunicare si publicitate. Mixul comunicationalde marketing al firmeiRezumat

Concepte cheie

Capitolul 12 ORGANIZAREA ACTIVITATII DE MARKETING Obiective12.1. Necesitatea si importanta organizarii activitatii de marketing12.2. Tipuri de organizare a activitatii de marketing12.3. Programul de marketingRezumatConcepte cheie

BIBLIOGRAFIE

 

Page 4: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 4/132

Page 5: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 5/132

Page 6: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 6/132

Page 7: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 7/132

Page 8: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 8/132

Page 9: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 9/132

Page 10: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 10/132

Page 11: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 11/132

Page 12: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 12/132

Page 13: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 13/132

Page 14: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 14/132

Page 15: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 15/132

Page 16: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 16/132

Page 17: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 17/132

(ILFDFLWDWH5HDOL]DUHDGHSURGXVHúLVHUYLFLLFDUHV VDWLVIDF FOLHQ LL (IRUWLQWHJUDW&RRUGRQDUHDHIRUWXULORUGHSXVHGHGLIHULWHFRPSDUWLPHQWHDOHILUPHLvQVFRSXO

VDWLVIDFHULLFOLHQ LORU ,HUDUKLD OXL 0DVORZ D QHYRLORU8QFDGUXvQFDUHQHYRLOHFRQVXPDWRULORUVXQWDúH]DWHGXS

LPSRUWDQ DúLGLPHQVLXQHDORU 2ULHQWDUHD VSUH FOLHQW $IODUHD GRULQ HORU FRQVXPDWRULORU vQDLQWH GH D VH GHFLGH FH V VH

SURGXF VDX±FXPHVWHFD]XOvQvQWUHSULQGHULOHGHFRPHUFLDOL]DUH±FHV VHYkQG 2ULHQWDUHDVSUHSURGXV3UHRFXSDUHDH[DJHUDW DILUPHLSHQWUXFUHúWHUHDSURGXFWLYLW LLúLQX

SHQWUXVDWLVIDFHUHDQHYRLORUFOLHQ LORU 2ULHQWDUHD VSUH YkQ] UL 3UHRFXSDUHD H[DJHUDW SHQWUX FRQYLQJHUHD FXPS U WRULORU GH D

FXPS UDSURGXVHOHILUPHLvQORFXOVDWLVIDFHULLFkWPDLGHSOLQHDQHYRLORUDFHVWRUD

Page 18: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 18/132

Page 19: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 19/132

Page 20: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 20/132

Page 21: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 21/132

Page 22: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 22/132

Page 23: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 23/132

Page 24: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 24/132

Page 25: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 25/132

Page 26: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 26/132

Page 27: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 27/132

Page 28: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 28/132

Page 29: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 29/132

Page 30: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 30/132

Page 31: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 31/132

Page 32: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 32/132

Page 33: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 33/132

Page 34: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 34/132

Page 35: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 35/132

Page 36: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 36/132

Page 37: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 37/132

Page 38: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 38/132

Page 39: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 39/132

Page 40: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 40/132

Page 41: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 41/132

Page 42: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 42/132

Page 43: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 43/132

Page 44: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 44/132

Page 45: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 45/132

Page 46: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 46/132

Page 47: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 47/132

Page 48: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 48/132

Page 49: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 49/132

Page 50: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 50/132

Page 51: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 51/132

Page 52: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 52/132

Page 53: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 53/132

Page 54: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 54/132

Page 55: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 55/132

Page 56: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 56/132

Page 57: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 57/132

Page 58: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 58/132

Page 59: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 59/132

Page 60: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 60/132

Page 61: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 61/132

Page 62: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 62/132

Page 63: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 63/132

Page 64: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 64/132

Page 65: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 65/132

Page 66: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 66/132

Page 67: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 67/132

Page 68: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 68/132

Page 69: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 69/132

Page 70: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 70/132

Page 71: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 71/132

Page 72: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 72/132

Page 73: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 73/132

6WDELOLUHDRELHFWLYHORUJHQHUDOH

$QDOL]DGLDJQRVWLFDPHGLXOXLGHPDUNHWLQJ

6WDELOLUHDRSêLXQLORUVWUDWHJLFHIXQGDPHQWDOH

VHJPHQWDUHDSLHêHL

VHOHFWDUHDHOHPHQWHORUYL]DWH

DOHJHUHDFmLORUGHUH]ROYDUH

R]L LRQDUHD

&RQFHSHUHDPDUNHWLQJXOXLPL[

SURGXV

SUHê

GLVWULEXêLH

U P Y U

(YDOXDUHDSUHYL]LRQDOmDVWUDWHJLLORU

,PSOHPHQWDUHDVWUDWHJLHL

&RQWUROXOLPSOHPHQWmULLVWUDWHJLHL

)LJXUD(ODERUDUHDVWUDWHJLHLGHSLD 6XUVD*0HGULKDQ0%6DOR5%R\HU0DUNHWLQJ

0,;8/'(0$5.(7,1* 0L[XOGHPDUNHWLQJSRDWHILGHILQLWFDXQLQVWUXPHQWGHUHDOL]DUHDSROLWLFLLGHPDUNHWLQJD

ILUPHLFDUHFRQVW GLQWURFRPELQD LHXQLWDU DGLIHULWHORUYDULDELOHGHPDUNHWLQJvQSDWUXGRPHQLLGLVWLQFWHSURGXVSUH GLVWULEX LHúLSURPRYDUHILJXUD1R LXQHDGHPL[SURYLQHGHODFXYkQWXO³PL[WXUH³ FDUH vQ OLPED HQJOH] DUH VHPQLILFD LD GH DPHVWHF vPELQDUH FRPELQDUH &UHDWRUXOFRQFHSWXOXLGHPDUNHWLQJPL[DIRVWSURIHVRUXO8QLYHUVLW LL+DUYDUG1HLO%RUGHQ ÌQFDGUXODERUG ULLDFWXDOHDFRQFHSWXOXLGHPDUNHWLQJPL[LPSRUWDQ DFHORUSDWUXHOHPHQWHFRPSRQHQWHSURGXV SUH GLVWULEX LH úL SURPRYDUHYDULD] vQ IXQF LH GH FRQGL LLOH FRQFUHWH DOHWUDQVSXQHULLvQSUDFWLF DPL[XOXL'HDVHPHQHDvQSUDFWLF QXHVWHREOLJDWRULHSUH]HQ DWXWXURUHOHPHQWHORUSHQWUXUHDOL]DUHDPL[XOXL &DXUPDUHDGLYHUVLW LLúLFRPSOH[LW LLILHF UXLDGLQWUHFHOHSDWUXFRPSRQHQWHDOHPL[XOXLODQLYHOXOILHF UXLDGLQWUHHOHVHSRDWHHODERUDXQDúDQXPLWVXEPL[VXEPL[GHSURGXVVXEPL[GHSUH VXEPL[GHGLVWULEX LHVDXVXEPL[GHSURPRYDUH

Page 74: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 74/132

3ROLWLFDGHSURGXV 3ROLWLFDGHSUH

0L[XOGHPDUNHWLQJ

3ROLWLFDGHGLVWULEX LH 3ROLWLFDSURPR LRQDO

5H]XPDW $FWLYLWDWHDGHVI úXUDW GHILUPHLQGLIHUHQWGHGRPHQLXOGHDFWLYLWDWHDODFHVWRUDWUHEXLHV U VSXQG XQRU PXOWLSOH FHULQ H GLQDPLVP FDSDFLWDWH GH DGDSWDUH FDSDFLWDWH GH LQRYDUHIOH[LELOLWDWH YL]LXQHSURVSHFWLY HWF 'HDVHPHQHDvQ FHOH PDL IUHFYHQWHGLQWUHVLWXD LLOH SUDFWLFHFRQFUHWH ILUPD HYROXHD] vQWUXQ PHGLX ³DJLWDW³ úL LPSUHYL]LELO ÌQ DFHVWH FRQGL LL SUH]HQ D

PDUNHWLQJXOXL ± SULQ LQVWUXPHQWHOH VDOH FRQFUHWH VH GRYHGHúWH D IL DEVROXW QHFHVDU vQIXQGDPHQWDUHDVWUDWHJLHLJOREDOHDILUPHL

)LJXUD0L[XOGHPDUNHWLQJ

&RQFHSWHFKHLH3ROLWLFDGHPDUNHWLQJ&RPSRUWDPHQWXOILUPHLvQOHJ WXU FXDQVDPEOXOSUREOHPHORUUH]XOWDWHFDXUPDUHDGHVI úXU ULLDFWLYLW LLGHSLD 6WUDWHJLD GH PDUNHWLQJ &RPSRQHQW D SROLWLFLL GHPDUNHWLQJ D ILUPHL SRDWHIL GHILQLW SULQSULQFLSDOHOH GLUHF LL vQ FDUH ILUPD vúL PRELOL]HD] UHVXUVHOH SHQWUX DúL vQGHSOLQL RELHFWLYHOHSURJUDPDWH7DFWLFDGHPDUNHWLQJ,QVWUXPHQWXOFRQFUHWGHWUDQVSXQHUHvQSUDFWLF DVWUDWHJLHLGHPDUNHWLQJ0L[XOGHPDUNHWLQJ&RPELQDUHDvQWUXQDQVDPEOXXQLWDUúLFRHUHQWDHOHPHQWHORUFDUHYL]HD] SROLWLFDGHSURGXVSROLWLFDGHSUH SROLWLFDGHGLVWULEX LHúLSROLWLFDSURPR LRQDO DILUPHL

Page 75: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 75/132

Page 76: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 76/132

$

%

WLPS

ODQVDUH FUHúWHUH PDWXULWDWH GHFOLQ

,QVWLWXWXO)UDQFH]GH$XWRVHUYLUH,)/6DXDYXWvQ YHGHUHV DVLJXUHILUPHORUGLVWULEXLWRDUHXQFDGUX SHQWUX GHVI úXUDUHD DFWLYLW LORU SURSULL LQFOXVLY UHDOL]DUHD XQRU VWDWLVWLFL FRPHUFLDOHSDQHOXUL XWLOL]DWH vQ FHUFHW ULOH GH SLD &X WLWOX GH H[HPSOX SUH]HQW P vQ WDEHOXO GH PDL MRVFODVLILFDUHD ,)/6 SHQWUX GRX JUXSH GH SURGXVH DOLPHQWDUH úL HFKLSDPHQWH FDVQLFHQRPHQFODWRUXO IUDQFH] ,)/6GLQ JUXSD IDPLOLL VXEIDPLOLL VHJPHQWH vQGRPHQLXODOLPHQWDU

7DEHOQU0RGHOXOIUDQFH]GHFODVLILFDUHDSURGXVHORU

 1RPHQFODWXUD

)DPLOLD 6XEIDPLOLD

6HJPHQWH &RGLILFDUHQXPHULF GHUHIHULQ

3URGXVHDOLPHQWDUH

ODHWXY

&DWHJRULDSURGXVHE F QLH

&RQVHUYHGHOHJXPH

0D] UHYHUGH

 1DWXUDO

0 UIXUL

JHQHUDOH

$SOLFHPXUDOH

&DWHJRULDHFKLSDPHQWHFDVQLFH

(OHFWULFLWDWH

OXPLQ

3URGXVHGH

LOXPLQDW

/XVWUH

ODPSDGDUH

$VWIHOGHJUXS ULFODVLILF ULúLQRPHQFODWRDUHH[LVW vQILHFDUH DU LPSRUWDQWHVWHvQHWDSD

DFWXDO XUPDUHDWHQGLQ HLGHFRQVWLWXLUHDSLH HLJOREDOHLQWHUQD LRQDOHV VHDMXQJ ODXQFRQVHQVúLvQDFHVWGRPHQLXUHDOL]DUHDXQXLQRPHQFODWRUGHP UIXULXQLYHUVDOFHHDFHvQSDUWHVDUHDOL]DWvQOLQLL JHQHUDOHFX HIHFWHEHQHILFH vQ GRPHQLXO VWDWLVWLFLL DQDOL]HL FRPSDUDWLYH LQWHU UL GDUúL SHOLQLDSURPRY ULLSURJUHVXOXLWHKQLFHFRQRPLFúLVRFLDO

&LFOXOGHYLD DOSURGXVXOXL$QDORJLD FXELRORJLD úLGHPRJUDILD LD GHWHUPLQDWSH PXO L VSHFLDOLúWLV FRQVLGHUHF YLD

XQXLSURGXVPDUF XUPHD] ELQHFXQRVFXWXOFLFOXQDúWHUHGH]YROWDUHPDWXULWDWHGHFOLQDúDFXPUH]XOW GLQILJXUDGHPDLMRV

)LJXUDQU&LFOXOGHYLD WHRUHWLFDOSURGXVXOXL$úLDOSURILWXOXL%

$FHDVW WHRULHHVWHVHGXF WRUGHVLPSO GDUGHPXOWHRULGLILFLOGHXWLOL]DWGLQSXQFWGHYHGHUHRSHUD LRQDOGHRDUHFH

D SHQWUX XQHOH SURGXVH VHUYLFLL QR LXQHD GH FLFOX QX DSDUH FODU GDW ILLQG PDUHD

ORQJHYLWDWHDQHYRLORUVDWLVI FXWH

Page 77: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 77/132

Page 78: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 78/132

Page 79: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 79/132

Page 80: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 80/132

Page 81: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 81/132

Page 82: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 82/132

Page 83: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 83/132

Page 84: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 84/132

Page 85: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 85/132

Page 86: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 86/132

Page 87: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 87/132

Page 88: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 88/132

Page 89: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 89/132

Page 90: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 90/132

Page 91: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 91/132

Page 92: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 92/132

Page 93: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 93/132

Page 94: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 94/132

Page 95: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 95/132

Page 96: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 96/132

Page 97: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 97/132

Page 98: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 98/132

Page 99: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 99/132

Page 100: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 100/132

Page 101: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 101/132

Page 102: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 102/132

Page 103: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 103/132

Page 104: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 104/132

Page 105: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 105/132

Page 106: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 106/132

Page 107: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 107/132

Page 108: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 108/132

Page 109: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 109/132

Page 110: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 110/132

Page 111: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 111/132

Page 112: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 112/132

Page 113: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 113/132

Page 114: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 114/132

Page 115: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 115/132

Page 116: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 116/132

Page 117: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 117/132

Page 118: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 118/132

Page 119: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 119/132

Page 120: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 120/132

Page 121: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 121/132

Page 122: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 122/132

Page 123: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 123/132

Page 124: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 124/132

Page 125: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 125/132

Page 126: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 126/132

Page 127: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 127/132

3XQFW

GHSRUQLUH

2ULHQWDUH

0LMORDFH

2ELHFWLYH

)DEULF

3URGXV

3URPRYDUHYkQ]DUH

3URILWSULQFUHúWHUHD

YkQ]mULORU

3LD

&OLHQW

0DUNHWLQJLQWHJUDW

3URILWSULQVDWLVIDFHUHD

FOLHQ LORU

6RFLHWDWH

&RQVXPDWRU

)LUPm

)LJXUD,QWHUDF LXQLvQWUHGLIHULWHWLSXULGHLQWHUHVH

9Æ1=$5( 0$5.(7,1*

)LJXUD'LIHUHQ HvQWUHPDUNHWLQJúLYkQ]DUH

Page 128: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 128/132

Page 129: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 129/132

Page 130: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 130/132

Page 131: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 131/132

Page 132: Marketing - Victor Manole

5/17/2018 Marketing - Victor Manole - slidepdf.com

http://slidepdf.com/reader/full/marketing-victor-manole 132/132

vQWRFPLUHDSODQXOXLGHDF LXQLFRRUGRQDUHDORUvQWLPSDOWIHOVSXVHODERUDUHDFDOHQGDUXOXLOLVWHLGHDFWLYLW L

HODERUDUHD EXJHWXOXL SURJUDPXOXL GH PDUNHWLQJ VXQW HVWLPDWH FKHOWXLHOLOH GLYHUVHORU DF LXQLHYHQWXDOYHQLWXULOHFDUHSRWUH]XOWDSHSDUFXUVXOUHDOL] ULLSURJUDPXOXL

LPSOHPHQWDUHDSURJUDPXOXLGHPDUNHWLQJLQFOX]kQGúLHYHQWXDOHOHUHWXúXULQHFHVDUH2PHWRG GH XUP ULUH D UHDOL] ULL SURJUDPXOXL GH PDUNHWLQJ HVWH PHWRGD 3(57 FX DMXWRUXO F UHLD VH

RUGRQHD] DFWLYLW LOHFRPSRQHQWHDOHSURJUDPXOXLFDOFXOkQGXVHGUXPXOFULWLF

5H]XPDW 2UJDQL]DUHDXQHLvQWUHSULQGHULHVWHLQIOXHQ DW GHPDQDJHPHQWXOSUDFWLFDWGHDFHDVWD$VWIHOSXWHP vQWkOQL VLVWHPH GH RUJDQL]DUH GHULYDWH GLQ RSWLFD GH SURGXF LH ± VLVWHPH FDUH IDYRUL]HD] HILFLHQ D SXWHP vQWkOQL VLVWHPH GH RUJDQL]DUH GHULYDWH GLQ RSWLFD GH PDUNHWLQJ ± VLVWHPH FDUHIDYRUL]HD] VXSOH HDúLDGDSWDUHDvQWUHSULQGHULLODPHGLXOGLQFDUHDFHDVWDIDFHSDUWH

&RQGXFHUHD DFWLYLW LL GH PDUNHWLQJ HVWH R FRPSRQHQW HVHQ LDO D FRQGXFHULL RULF UHL ILUPHRULHQWDUHDQRX GHPDUNHWLQJDWRSPDQDJHPHQWXOXLJHQHUHD] QXQXPDLPRGLILF ULvQVWUXFWXULOH

FODVLFHGHFRQGXFHUHGDUúLRQRX DWLWXGLQHID GHH[LJHQ HOHSLH HLF URUDILUPDWUHEXLHV OHIDF ID FXVXFFHV

&RQFHSWHFKHLH3ROLWLFDILUPHL2SWLFDILUPHLSULYLQGHYROX LDVDSHSLD 3ODQXOILUPHL2S LXQHVWUDWHJLF GHFRPSRUWDPHQWSRUQLQGGHODSURSULDSROLWLF 3URJUDP GH PDUNHWLQJ 6XFFHVLXQH ORJLF GH DF LXQL DFWLYLW L úL EXJHWH DGHFYDWH SHQWUXH[HFXWDUHDPL[XOXLGDW

0RGHO GHPDUNHWLQJ,QVWUXPHQWXWLOL]DWvQWUXQGRPHQLXVWULFWSUHYL]LXQHFRPSRUWDPHQWGHFXPS UDUHDWUDF LHFRPHUFLDO HWF