MARY KAY SUCCESS MANUAL - …daringdragonflies.yolasite.com/resources/MKSM JUNE 2017.pdf · to answer any questions that you may have ... me. I can’t tell you how much I appreciate

MARY KAY

SUCCESS MANUAL

**Some details in this packet may be slightly different from details shown in training videos. These details are simply minor changes intended to make your business run more smoothly. The details IN THIS PACKET are the ones you will want to use, as it has been slightly updated since the making of the videos. We are simply able to make refine-ments and improvements more readily available HERE than in video format:)

Mary Kay’s Mission is to Enrich Women’s Lives

We will do this in tangible ways, by offering quality products to consumers, financial opportunities to our independent sales force, and fulfilling careers to our employees.

We also will reach out to the heart and spirit of women, enabling personal growth and fulfillment for the women whose lives we touch.

We will carry out our mission in a spirit of caring, living the positive values on which our Company was built.

IntegrityIntegrity and the Golden Rule must guide every business decision.

EnthusiasmEnthusiasm encourages a positive attitude and provides inspiration as we

work together to achieve our goals.

Praise Praise motivates everyone to reach their full potential.

LeadershipLeadership among our sales force and employees must be encouraged and

recognized in order to achieve long-term success.

QualityQuality in our products and services must be a priority in order for us to de-

liver value and satisfaction to our customers.

TeamworkTeamwork allows each person to be valued and appreciated by

others while contributing to the company's success.

Service Service should be prompt and proactive to provide

convenience with a personal touch.

BalanceBalance in our lives with God, Family and Career in harmony.

New Consultant Booking Dialogue Hi _____________, this is ___________. Do you have a quick minute? Great! Well, I

wanted to share something REALLY exciting with you...I have just started my own

business with Mary Kay Cosmetics, and I am SO excited, and ____________, my

training starts this/next week and I am wondering if you could help me out by letting

me practice on your face—would you do that for me? Great! Thank you so much,

______________, and I promise you will have a great time!

Which would work better for you-this week or next? Tuesday or Thursday? 6:30 or

7:00? _______, my training requirement is to practice on 15 faces in the next two

weeks, is there any way you could invite a friend or two, to come with you - I would

have a FREE gift for you to say THANK YOU, and it would really help me out with my

training, would you be willing to do that? Great!

I will call you in the next few days to see who might be joining us, AND I will also have

a few questions about your skin so that I can have ALL THE RIGHT products for your

to play with at our pamper….does that sound okay??

3

Dialogue for Setting Up Practice Hostesses

“I am so excited! I just started my very own business with

Mary Kay—can you believe it? I am wondering if you would

be willing to help me out with my training by being a

PRACTICE HOSTESS for me?? It’s training for me, but all the

FUN and FREE product are real for you! Would you do that

for me?

Great! Do you have 5 minutes today so that my Director and I

can call and tell you about how you are going to start earning

your FREE product?” (text Ondine with a time that works for your hostess!)

Preliminary Coaching Dialogue

So, _____ just so you know, you will have the opportunity to Earn unlimited FREE products based on the sales at your party!—does that sound good? You earn your first FREE gift by simply getting me your invitation list of at least 10 women you would like to INVITE to your

pampering session (not necessarily those you think will be able to make it-but just who you

want to invite)...and just for doing that, getting me your INVITE list within 24 hours of right now,

you will EARN your first portion of FREE product, which will be your choice of either a FREE lip

gloss, lip color or lip balm!! Does that sound good? Are you more of a lip gloss girl or a lip color

girl? .....Keep in mind, all I need are names and phone numbers so that I can send out a text

invitation: unless you have ladies that you feel would prefer an invitation via the mail. I will do

all the work! I’ll send out a cute little invitation, and your friends will know that you thought of

them and that they have been invited. We have found that women feel very special to be

invited, even if they can’t make it to the party, they like making YOUR LIST!! Does that sound

good?

Now, _______ your FREE lip gloss/color is just for the invite list, it has nothing to do with who

can come or NOT come to the class! In fact, we already know not everyone will be able to

make it, because not everyone's schedules work...usually by inviting 10 ladies, only about 2 are

able to join us (usually 1 out of 5)— so if you can think of closer to 15, that would ensure you

about 3 ladies at your party, AND helps you earn your ADDITIONAL FREE PRODUCT!!

Now, this is my business and you are in my date book. You can count on me to be there rain or

shine! Please know that as you talk to your friends, let them know that they DO NOT have to

purchase a thing, they can just come have fun, but any purchases they make do help you! So if anyone does fall in love with anything, they can let me know.

One final thing...I will get you a hostess packet and then we can touch base in the next few days

to answer any questions that you may have AND go through the ways that you will be earning

your FREE Product. Does that sound good? Great!! Now_____, we believe that a Mary Kay

Hostess should NOT have to work….so your ENTIRE job is simply a GREAT INVITE LIST (the bigger the better because of the 1 out of 5 ratio)...and that’s it, your job is done, I will take care of every-thing else...does that sound good? We are going to have a great time and I can’t wait to give you all of your FREE product. So would you prefer to call or email me with your list tomorrow?

*Send Hostess Packet at this time!

(Includes Hostess Letter, Look Book, Business Card and a Sample.)

4

If Hostess didn’t get you the Invitation List within 24 Hours

(Whether in person or in Leaving a Message)

“Hi, this is _______ with Mary Kay. So sorry we did not connect about your INVITE list. I do want to say thank you, thank you for agreeing to be a model/hostess/practice hostess for me. I can’t tell you how much I appreciate you for helping me with my training—without wonderful people like you, I wouldn’t be able to get my training completed. As our 24 hour time period has passed and I haven’t received the invitation list yet, I’m thinking you just got delayed. I REALLY want YOU to earn your FREE lip gloss/color/product, so let me share with you what I can do—if you can get me your invitation list within the next 24 hours, I am able to still get YOUR FREE PRODUCT for you. (Name), I want to do a good job for you, and honor you and your friends...and by getting your INVITE list within the next 24 hours, it will allow me to be “on time” with what I need to do to make your Pamper Session wonder-ful!! Thank you, and I can’t wait to give you all your FREE product! Talk to you soon!”

Second Message After ANOTHER 24 Hours (If still no Invitation List)

“Hi, this is ______ with Mary Kay. I hope all is well with you. I am so sorry that we have not been able to connect yet! I am so excited for you to be a practice hostess and earn all your FREE products that you have waiting for you, AND I am so appreciative for you helping me out with my training. I’m thinking that maybe something has happened OR that maybe now is not a good time for you—if it’s not a good time, just know that we can reschedule for a time that is better for you, that’s not a problem! If the date we scheduled DOES still work for you—great—I just need to get the invitations for your Pamper Session sent out by tomorrow to make sure that I am honoring your friends, so I do need your INVITE list today. Can we do that?? Keep in mind, this list is not “who can come” but simply “who do you want to invite”. If you can please let me know, either way, then I know which way to proceed—either way is fine—I just would like to know what works best for you! So thank you in advance for letting me know. Once again, I so appreciate you!”

How to Release (If still NO Invitation List after 2 attempts)

“Hi, ______, this is _______ with Mary Kay. I’m so sorry that we haven’t been able to con-nect yet—things must be just crazy for you. Tell you what, as I have not heard from you, I’m going to assume that the date we selected for your party is not going to work for you. Don’t worry, it’s fine, I understand how life can get so busy. I’m going to go ahead and give your time slot to someone else, and you and I can connect later to select a different time that works better for you—does that sound ok? I’m still very excited to have you as a (practice) hostess for me—and thank you for agreeing to help me with my training—we’ll just get another date selected that works better for you. Feel free to give me a call or I can call you too— 5

OBJECTIONS

As you perfect your skills of booking and holding Skin Care Classes, you will encounter objections. You will find that objections are simply requests for more information. You will want to make flash cards of these objections to practice with. There are 6 main objections that you will encounter when booking Skin Care Classes:

1. I don't have TIME

2. I don't have any MONEY

3. I use "BRAND X"

4. I DON'T WEAR MAKEUP

5. I don't have enough FRIENDS/don't have anyone to invite

6. I'm ALLERGIC to Mary Kay

When you hear one of these objections from your future hostess, it’s time to get excited! Each of these "objections" is exactly the reason why your future hostess will LOVE her pampering session!

When overcoming objections, we always use the "FEEL, FELT, FOUND" method. (I know how you feel, I've felt that way myself (or I know someone who felt that way), what I've found is...)

Use the sample dialogues below to help your potential hostess understand how you can help her. I suggest putting these dialogues on "flashcards" and becoming very familiar with them, since you will encounter these same objections throughout your Mary Kay career.

Her Objection: I don't have TIME to hostess a Skin Care Class.

Your Response: I know just-how you FEEL! When my consultant asked me to hostess a class, that’s just how I

FELT. What I FOUND was that when I felt like I had the least time to spare, that’s exactly when I needed to take

a little time for myself! My consultant explained to me that our class would only take about 2 hours, and she

would even send the invitations out for me! After my class, I was so glad that I had taken that time to pamper

myself, and hang out with my girlfriends! I think every woman deserves a little time out once in a while, don't

you?

Her Objection: I don't have any MONEY to buy anything.

Your Response: I know just how you FEEL! I have many customers who have FELT just the same! What my customers have FOUND is that free product is the best product! There is never any obligation to buy anything at a Pampering Session, and I love to reward my hostesses with free product! I would love for you to leave your checkbook at home, and just let me pamper you and your girlfriends! Doesn't that sound great?

Her Objection: I use "BRAND X."

Your Response: I know just how you FEEL! I FELT the same way myself. I too, was loyal to another brand. What I FOUND was that the consultant just wanted my opinion in regards to how Mary Kay compared to what I was currently using. I would love to get your opinion on our products, as that opinion would be especially valuable to me. I'll even have a gift for you just for giving me your opinion! Would you be willing to help me out with my training by doing that?

Her Objection: I DON'T WEAR MAKEUP.

Your Response: I know just how you FEEL! I actually have many customers who FELT the same way, as they

didn't wear a stitch of makeup, either! What they have FOUND is that we actually focus on Skin Care at our

Pampering Sessions, glamour is icing on the cake. I would love to get your opinion on our Skin Care. Would you

be willing to give me your opinion? And–if you prefer, I actually offer a selection of other pampering sessions

besides Skin Care Classes! I do manicures, pedicures, spa classes. etc.

Her Objection: I don't have any FRIENDS/don't have anyone to invite.

Your Response: I know just how you FEEL! I FELT the same way when I was thinking of hostessing a class!

What I FOUND was I knew a lot more people than I thought! I thought about who I would invite to my wedding

-if I was getting married, and I came up with a great list of ladies to share my pampering session with! We

actually love to work with small groups, just 3-6 ladies is perfect! Who can you think of that you know from

work/church/clubs/school/family? I bet any of those ladies would love to be pampered, don't you think so?

Her Objection: I'm ALLERGIC to Mary Kay.

**This objection is a little different than the others, in that you need to gather a little more information from her before you overcome it. **

Your Response: I know just how you FEEL! I have a lot of allergies and sensitivities, too! Do you mind if I ask you a couple of quick questions to help me with my training?

a) How long has it been since YOU last tried Mary Kay?

If it has been more than about 1-2 years, let her know that the company is always improving the product, that many of our products are now dermatologist tested and safe for sensitive skin, and that you are confident that you will be able to find products that work for her.

b) When YOU previously tried Mary Kay, what products did you try, and what exactly did you experience?

Let her know that we have many different product lines, and that you are confident that some of our other products will work for her.

c) What is it that you are allergic to, specifically?

If she does know what ingredients she is allergic to, let her know that we have lots of different formulas, and that you can do a little research and have her try products that do not contain that ingredient. Let her know that you are confident that you will be able to find products that work for her. If she does not know what ingredients she is allergic to, let her know that all of our products are tested by independent dermatologists, and that most are rated as safe for sensitive skin. Let her know that you would love to help her find some products that will work for her, since you know how difficult it is to find products when you do have skin sensitivities.

d) What are you using on your skin currently?

Let her know that Mary Kay has product lines that are very gentle, and that if she is able to use any product line available on the market, you will be able to find products in the Mary Kay product line that will work for her.

Always offer to let her do a patch test before she tries the product all over her face. Also, let her know that even if she doesn't feel comfortable doing a facial at her class, she can still invite some girlfriends over for some pampering, and earn Free Product!

SKIN CARE CLASS CHECKLIST

Class Date ____________ Hostess Name ________________________________

Phone ______________ Address ______________________________________

Class Times: To Start_______ To Arrive _______ Gloss/Color

Activity*

Date Completed Done: Projected Date:

Step 1: Book Class ________

Step 2: Preliminary Coaching Call ________

Step 3: Give/Send Hostess Packet ________ ( )

Step 4: Send “Thank You in Advance” Hostess Postcard ________ ( )

Step 5: Get Invitation List ________ ( ) (have hostess call/text her guests and tell them to expect an invitation)

Step 6: Mail Invitations (12 days prior) _________ ( )Text Invitations (10 days prior) _________ ( )

Step 7: Hostess Coaching Call (7 days prior) ________ ( )

Step 8: Pre-Profile Guest Calls (7 days prior)________ ( )

Step 9: Have Hostess call/text guests day before class to tell them how excited she is that they are coming, OR if Hostess’ help is needed w/getting ahold of guests! ________

Step 10: Call & RSVP w/Ondine for guest’s names, phone #’s and skin type ________

Step 11: Hold Class ________

Step 12: Close Class ________

Step 13: Individual Close ________

Step 14: Send Thank You Notes ________

*timeframe is critical!! Ladies receiving their invitation 10 days prior is a MUST!!

8

SKIN CARE CLASS CHECKLIST (cont.)

Guest Name Address Phone Number Pre-Profiled

1.___________________ ________________________ _________________ ___________

2.___________________ ________________________ _________________ ___________

3.___________________ ________________________ _________________ ___________

4.___________________ ________________________ _________________ ___________

5.___________________ ________________________ _________________ ___________

6.___________________ ________________________ _________________ ___________

7.___________________ ________________________ _________________ ___________

8.___________________ ________________________ _________________ ___________

9.___________________ ________________________ _________________ ___________

10.__________________ ________________________ _________________ ___________

11._______________ ____________________ ______________ _________

12._______________ ____________________ ______________ _________

13._______________ ____________________ ______________ _________

14._______________ ____________________ ______________ _________

15._______________ ____________________ ______________ _________

9

Dear Future Hostess,

Thank you! I’m SO excited about our Pampering Session on _________ at __________! I'm looking forward to sharing Mary Kay products with you and your friends, AND to assist you with EARNING LOTS OF FREE PRODUCT!

Great News!! I will be sending the invitations out for you, so being a hostess is as simple as getting me your invitation list...I will do the rest!!

I am so excited to work with you! Thank you for helping me with my training!

Independent Beauty Consultant

Dear Future Hostess,

Thank you! I’m SO excited about our Pampering Session on _________ at __________! I'm looking forward to sharing Mary Kay products with you and your friends, AND to assist you with EARNING LOTS OF FREE PRODUCT!

Great News!! I will be sending the invitations out for you, so being a hostess is as simple as getting me your invitation list...I will do the rest!!

I am so excited to work with you! Thank you for helping me with my training!

Independent Beauty Consultant

It Pays to Party! Earn unlimited FREE products based on the sales at your party!

FREE Gift! Get invite list to me in

48 hours

Text or email me 10+

names & phone #’s of

ladies you’d like me to

invite. I will text out cute

picture invites & follow

up by phone to see who

can come.

10% of sales in

Hostess Credit, or→

With at least 2 guests over

the age of 18 who do NOT

have a beauty consultant

15% of sales in

Hostess Credit, or→ With 1 booking from

your party

Have family & friends who

can’t make it? They can

order online or give you an

order for me and it counts

towards your total sales!

20% of sales in

Hostess Credit With 2 bookings from

your party

Alternate Hostess

Program:

U + 2

Receive $75 in

Mary Kay products

for only $35 when you

have at least 2 guests


FREE Gift! Get invite list to me in

48 hours







can come.

10% of sales in

Hostess Credit, or→

With at least 2 guests over

the age of 18 who do NOT

have a beauty consultant

15% of sales in


your party

Have family & friends who

can’t make it? They can

order online or give you an

order for me and it counts

towards your total sales!

20% of sales in

Hostess Credit With 2 bookings from

your party

Alternate Hostess

program: U + 2

Receive $75 in

Mary Kay products

for only $35 when you

have at least 2 guests

To Keep In Mind:

□ Not everyone we invite will be able to come, so we’re inviting extras. □ Refreshments are optional, and best served at the end.

□ Parties run about two hours with a little extra time for set up & clean up. □ The party will run more smoothly without children.

Party Time! Thank you for scheduling your party, ______________!

I can’t wait! XOXO_________________

Date: ______________________ Time: _________

Location: __________________________________

My Contact Info:

Cell: ______________________ Email: ____________________

Website: _____________________________

Party Time! Thank you for scheduling your party, ______________!

I can’t wait! XOXO_________________

Date: ______________________ Time: _________

Location: __________________________________

My Contact Info:

Cell: ______________________ Email: ____________________

Website: ______________________________

To Keep In Mind:

□ Not everyone we invite will be able to come, so we’re inviting extras. □ Refreshments are optional, and best served at the end.

□ Parties run about two hours with a little extra time for set up & clean up. □ The party will run more smoothly without children.

HOSTESS COACHING

Hi ____________, this is ______________with Mary Kay. Do you have a quick minute?

Well _____________, I am so excited about our Pampering Session on Thursday, I can't wait to give you all your FREE PRODUCT that you are going to earn!!

You know that hostess packet I mailed/dropped off to you, do you have questions?

Let's go over the hostess letter real quick to see all of your FREE Product Options, OK? (read off letter)

Mary Kay Hostess Rewards Program

Do you have questions on how you receive your FREE PRODUCT?

I also want to let you know that our Pampering Session will start at _____ and will finish up around ____ and will run more smoothly without children. Can you come a couple minutes early so that we can test you for your foundation color?

___________, I want you to know that we are partners, we are working together, and I want to help YOU to get as much in FREE Product as you possibly can!! Does that sound good?

Now, one of the most important ways YOU are going to earn your Free Product is for us to have a great turnout! I’ve already sent out your invitations, and we already know that not everyone invited will be able to make it, so if you think of anyone else to invite, just let me know.

Also, I’ll be giving everyone a quick call to ask a few questions about their skin—so if you could text them real quick to let them know that I’ll be calling, that would be great!! Do you have a couple minutes where I can get YOUR info about your skin? (use Pre-profile dialogue)

12


FREE Gift! Get invite list to me

in 48 hours







can come.

10% of sales in

Hostess Credit,

or→

With at least 2 guests

over the age of 18 who do

NOT have a beauty

consultant

15% of sales in


your party

Have family & friends

who can’t make it? They

can order online or give

you an order for me and it

counts towards your total

sales!

20% of sales in

Hostess Credit With 2 bookings

from your party

Alternate

Hostess

program: U + 2

Receive $75 in

Mary Kay products

for only $35 when

you have at least 2

guests

DIALOGUE FOR CONFIRMING GUESTS

(CALL every person that was invited and say…)

Hi this is___________ with Mary Kay Cosmetics. I am going to be conducting

the Pampering Session for ____________ on __________, do you have just a

quick minute? Great! I am so excited about __________’s party and I know she

is too. She has seats for just 6 special ladies, and she would like to share her

pampering session with you. Will you be able to join us?

IF YES….Wonderful! Now, _________, I have just a couple of quick questions

about your skin so that I can be prepared, do you have just a couple more

minutes? (Go to Pre-Profile Dialogue)

IF NO… (Go to Dialogue Below)

(smile, smile, smile-it always comes across over the phone)

MESSAGE….Hi this is___________ with Mary Kay Cosmetics. I am going to

be conducting the Pampering Session for ____________ on __________. I am

SO excited about __________’s party and I know she is too. She has seats for

just 6 special ladies, and she would love to share her pampering session with

you. We are just wondering if you be able to join us? Feel free to give me a call

at (phone #) or I can try you back too, whatever works best for you!

IF NO...Dialogue for Potential Guests who CANNOT make it to

the Pampering Session

Oh, darn, I know ________(hostess) was so hoping that you would be

able to join us. However, I totally understand. Just so you know, we do

have another option….. If you would like, you and I could schedule

another time for your pampering session that does work for you, and

_________(hostess) would still receive hostess credit for that. Would

you like to do that? Great!! (Go ahead and schedule!) Which would work

better for you-this week or next? Tuesday or Thursday? 6:30 or 7:00?

Great!! A lot of ladies ask me if they can share their pamper with a

friend or two, and the answer is YES! It’s even more fun, and I would

have a FREE “THANK YOU” gift for you! Would you like to do that?

13

DIALOGUE FOR PRE-PROFILING GUESTS (record on back of profile card - in comments section)

The questions on the front of the profile card in your starter kit are not detailed enough,

we DO NOT count them as Pre-Profiling!

Do not ask questions on front of card!

1. What type of skin do you feel you have? Dry, Normal, Combination, or Oily? If

Combination, does it lean more towards dry or towards oily? Do you have any known

sensitivities or allergies with your skin? Any sensitivities towards Citrus Fruits?

2. What are you currently using to cleanse your face? Have you ever tried Mary Kay

Products? (If yes, ask how long ago. If recently, ask if she currently has a consultant that

she buys product from. If yes, tell her "Great, I will be able to take care of anything you

need that night, as that does affect ___________'s hostess credit, but in the future you can

keep working with your consultant." If she says no, then it is fine for you to have her as a

customer).

3. If there is anything you would like to improve about your skin? What would it be?

4. Are you interested in sampling anti-aging products?

5. Do you prefer a more natural color options or a more playful color options? We will

be doing just the basics in color that night, but I would like to coordinate your glamour

choices to your preference!

6. ________ our party will start at _____ and conclude around ______. If you would like to

come just a few minutes early so that I can test you for your foundation color, that would be

great. Also, be thinking about whether you would like to play with a liquid foundation or a

mineral powder foundation and we will personalize that for you on _____. Also, just in case

I don't get all of your questions answered, you and I will have a few minutes after the party

to discuss them. How does that sound to you? Great, can’t wait!

IF APPLICABLE BECAUSE OF HAVING A HOSTESS, CONTINUE BELOW:

7. Now _________, if there is something that comes up and you can't make the party, as

it is reserved seating, could you please give 24 to 48 hours notice so we can

fill your spot? Would you do that for her as it does affect her Hostess Credit! Great! I'll

see you on _______(day) at ___________ (time). And ____________, I know this means a

great deal to ____________ to have YOU there as her special guest! See you on _________!

14

Mary Kay Company Information

Mary Kay Inc. exceeds $5.2 Billion in global retail sales annually!

Mary Kay Cosmetics is named ONE OF THE TOP 10 PRESTIGE BRANDS, IN THE WORLD!!

Mary Kay is sitting pretty as No.1 on the Customer Loyalty Engagement Index in both the cosmetic andmoisturizing skin care categories.

Mary Kay Products have earned the “Good Housekeeping Seal of Approval” for our quality, value, and priceof our products.

More than 2 million Mary Kay Independent Beauty Consultants and Sales Directors serve customers in morethan 37 countries worldwide. All are independent business people operating their own Mary Kay business.

Mary Kay Inc has been listed as one of the “Top 100 Best Companies to work for in America” by Fortune.We are one of only 30 companies in America to have been listed 3 times, and the only Cosmetic and Direct-Selling Company to have ever made that list. Criteria for the Fortune 500 has changed and now the list onlyincludes public companies. As a private company, Mary Kay does not release such information and, conse-quently, does not appear on the list.

Mary Kay Inc. has been recognized by the Wall Street Journal for more women earning $50,000 to $100,000a year than any other company in the United States.

Case Studies on the Mary Kay business model have been shared at the collegiate level at several prestigiousuniversities including Harvard and Yale.

In a study conducted by Baylor University, Mary Kay Ash was designated as the “Greatest Female Entrepre-neur in American History”.

Mary Kay’s famous Career Car Program now includes, in addition to the renowned Pink Cadillac (SRX orCTS), Toyota Camry or Chevy Equinox both in black, or Chevy Cruze in white. Mary Kay’s car program hasover 10,000 MK Career Cars on the road with a value approaching $200 million.

I’m also very proud to tell you about the Mary Kay Foundation. It has awarded $25 Million to shelters andprograms addressing domestic violence and nearly $15 million to find a cure for cancers affecting women in theUnited States.

The Mary Kay Foundation built Nature Explore Classrooms at domestic violence shelters across the country-the first of their kind to be built at women’s shelters. The Nature Explore Classrooms are outdoor learning spac-es designed to allow the powers of nature to help children learn, play and heal from abuse.

As a part of its Pink Doing Green initiative, Mary Kay Inc. planted 200,000 trees in the Bitterroot NationalForest in conjunction with the Arbor Day Foundation and the US Forest Service.

Top reasons why women start a Mary Kay Business:

Money – highest direct commission paid in the U.S.--50% commission. Unlimited earning potential!

Earn the use of a Career Car – payment and 85% of the insurance for two each month or cashoption!

Friends – Support system. In business for yourself, not by yourself!

Freedom – No earning’s quotas, limits, or territories!

Flexibility – full time pay for part time work, great for any busy woman, mom, or full time employee.

Tax Advantages – self-employed, so tax benefits and deductions are extensive!

Wholesale Product – purchase all of your personal use product at the wholesale price.

Company Values – Faith first, family second, and career third. Working business on the “Golden Rule”!

How would you rate your interest in a poss ib le MK Business opportunity?

1 2 3 4 6 7 8 9 10

THANK YOU FOR YOUR INPUT!!!

Your Name: _______________________ Today’s Date: ______________________

Cell: ______________________________ Your Consultant: ___________________

Check All That Apply To You Personally: ___ 18 & Over ____ Married ___ Children ___ Enjoy People ___ Time Mgmt Master

Which Things Could You See Personal Benefit From:

___ Money ___ Recognition ___Self-Esteem/Personal Growth ___Career Car

___Advancement/Advantages ___Being Your Own Boss

What information would be most helpful in considering the possibility of Mary Kay? _______________What questions/concerns would you like answered? ________________________________________________________________________________________________________________________

How would you rate your interest in a possible MK Business opportunity?

1 2 3 4 6 7 8 9 10

THANK YOU FOR YOUR INPUT!!!

Your Name: _______________________ Today’s Date: ______________________

Cell: ______________________________ Your Consultant: ___________________

Check All That Apply To You Personally: ____ 18 & Over ___ Married ___ Children ___ Enjoy People ___Time Mgmt Master

Which Things Could You See Personal Benefit From:

___ Money ___ Recognition ___Self-Esteem/Personal Growth ___Career Car

___Advancement/Advantages ___Being Your Own Boss

What information would be most helpful in considering the possibility of Mary Kay? _______________What questions/concerns would you like answered? _______________________________________ _________________________________________________________________________________

Name: ___________________ Phone: ________________ _

1. What did you enjoy MOST about your pamper today?

2. Are you pleased w/ the foundation color/type you

tried? ____________ _

3. What are you interested in learning more about at your

Personalized Color Appointment?

_Techniques for making lips appear fuller

_Contouring facial features to appear more defined

_Techniques for achieving the "smoky eye" look

_ Concealing skin imperfections

_ Techniques in applying eye, cheek & lip color

4. What "look" have you selected for your Personalized

Makeover? _______________ _

5. Times that work best for your Personalized Color

Makeover: (circle best time)

Weekday * Evenings * Weekends

6. Would you like to share your Personalized Color

Makeover with:

__ 1-2 friends, and get a little FREE Product

__ 3-5 friends, and Receive TONS of FREE product!!

7. What is on your Wish List? What products appeal to you

the MOST? _______________ _

8. What SPECIAL would you like to take home with you

today?

__ Buy ANY Skin Care Set & get

your foundation for half price

OR Pick your favorites: ____ _

9. What is your payment preference?

__ Cash __ Credit/Debit

Get your travel roll

up bag for free w/

the Repair or

Ultimate Set

__ Check __ Payment Plan (2 Payments)

10. Would you like 10 additional entries into the $100 Mary

Kay Shopping Spree Drawing? __

Name: ___________________ Phone: ________________ _

1. What did you enjoy MOST about your pamper today?

2. Are you pleased w/ the foundation color/type you

tried? ____________ _

3. What are you interested in learning more about at your

Personalized Color Appointment?

_Techniques for making lips appear fuller

_Contouring facial features to appear more defined

_Techniques for achieving the "smoky eye" look

_ Concealing skin imperfections

_ Techniques in applying eye, cheek & lip color

4. What "look'' have you selected for your Personalized

Makeover? _______________ _

5. Times that work best for your Personalized Color

Makeover: (circle best time)

Weekday * Evenings * Weekends

6. Would you like to share your Personalized Color

Makeover with:__ 1-2 friends, and get a little FREE Product

__ 3-5 friends, and Receive TONS of FREE product!!

7. What is on your Wish List? What products appeal to you

the MOST? _______________ _

8. What SPECIAL would you like to take home with you

today?

__ Buy ANY Skin Care Set & get

your foundation for half price

OR Pick your favorites: ____ _

9. What is your payment preference?

__ Cash __ Credit/Debit

Get your travel roll

up bag for free w/

the Repair or

Ultimate Set

__ Check __ Payment Plan (2 Payments)

10. Would you like 10 additional entries into the $100 Mary

Kay Shopping Spree Drawing? __

SKIN CARE CLASS SETUP INFORMATION—PLEASE READ!!

Prior to every skin care class, you will want to prepare a “Skin Care Bag” for each guest.

Take a gallon-sized Ziploc bag/or the Black mesh bags that come with your Starter Kit mirrors and fill it with: 1 tray liner, 4 cotton balls, 1 headband or 2 hairclips, 1 sponge-tip applicator, 1 pen, and 1 sales ticket. One bag will be sufficient for each guest. These bags make it simpler to set up for a skin care class—just set out the Face Cases and then prepare each guest’s place setting with supplies from the Skin Care Bag. It’s a good idea to prepare many Skin Care Bags in advance and keep them stored so you can just pull out how many you need for the class.

REPEATEDLY OBSERVE and REPEATEDLY take detailed notes. This is really truly the only way to have an accurate skin care class. Quite honestly we can’t put it all down on a sheet of paper, but here is something to start with. HAVE YOUR INSTRUCTOR’S GUIDE!

1 . Product DISPLAY Roll Up Bag: You will want to make sure to have ONE COMPLETE ROLL-UP BAG featuring a Create Your Own Roll-Up Collection to show!! Use the “Sets Sheet” to select the four/six sets to put together YOUR Display Roll Up Bag. These products should be fresh and current (not used). You may also want to have a filled Cosmetic Display Tray to show eye colors, cheek colors, and lip glosses to use as samples.

The display looks best when set on some kind of eye-catching fabric. Feel free to "jazz up" your display with candles, flowers, yourmodel portfolio, or anything else that you want. Don't forget the hostess gifts, all glitzed up!!

All of these products will be tax deductible as demonstrators.

You will also want to create a “DEMO” Roll-Up Bag to work from….(You can include all the DEMOS listed below)

2. Have these full-sized retail DEMOS... IN ADDITION to what comes in your Starter Kit:

Satin Hands Set

Satin Lips Set

Firming Eye Cream and TimeWise Repair Eye Renewal Cream

Foundation Primer

Any shade of eyeliner (we use this to help demo the Oil-Free Eye Makeup Remover)

Lip Gloss Selections Cheek Color Selections

Eye Color Selections

3. Each GUEST PLACE SETTING:

Placemat (the Current Sets Sheet with Company Info on the back) works well- just put them in page protectors)

Face case with liner

Profile Card (name and phone number on front, pre-profile info on back..then they fill out remainder of info when they arrive)

4 Cotton balls

Sponge tip applicator for lip color

Hair clippie or headband

A little sample "gift" wrapped up in pretty paper/Goodie Bag (optional)

Pen

Sales Ticket

4. PRODUCTS to be on the Tray Liner (before the class starts):

SEE THE MASTER OF THE SKIN CARE CLASS TRAY SET UP ON NEXT PAGE!!

5. AT THE TABLE, prior to the class, have each guest fill out the front of their Profile Card as soon as they arrive so you have their personal information. Next, test them for their foundation shade and record it on the back of their Profile Card. Finally, have them choose a lip gloss shade and cheek color shade and be sure to write it on the back of their Profile Card so they can try it during the class.

REMEMBER, this is a pampering session for your guests. Having a beautiful,

professional display for them to look at will make them feel special!!

Being prepared will let you “make it look easy” and enhance your professional image! 17

This page represents the “Skin Care Class Placemat” to be put

underneath the trays at each persons place setting.

ONE SIDE has the “Sets Sheet” and the OTHER SIDE has Company

facts”...the MASTER of this tool is on our website, www.daringdragonflies.yolasite.com in order to provide you with

the most current sheets due to the fact that products change and

prices adjust! So below is an EXAMPLE ONLY!

Page One

Page Two

How to organize/Manage Customer Information

Set up a filing system with manila folders. Each customer gets a file. Have a “Before” and “After” photo of each

customer.

Keep:

1. Customer Profile

2. Copies of Sales Tickets

3. Customer Questionnaires

4. Other miscellaneous information

Organization Tips

It’s smart to invest in an inexpensive expandable file folder with 12 or so pockets so you can keep all paperwork

in one place. Some suggested categories:

Sales Tickets

Beauty Books

Look Books

Profile Cards

Company Info sheets

Skin Care Class Placemats (Sets Sheet on one side/Company Info on back side)

Skin Care Class Customer Questionnaires/Pondering Pink Sheets (back to back copies to save paper)

“Mineral Makeover” Placemats

“Mineral Makeover” Customer Questionnaires

On-Trend Looks for the Season—On Stock Paper and in Plastic Sleeve

Hostess Packets

MK Bucks Hostess Certificates

Consultant Agreements

New Consultant Packets (optional)

Other Categories As Needed

Many of these documents can be found in your starter kit, here in the “Mary Kay Success

Manual”, or are available to print off of our unit website at, www.daringdragonflies.yolasite.com.

It’s a good idea to keep your file folder well-stocked at all times so you won’t risk running out of

copies and necessary items at guest events and facials.

18

This has been improved with the creation of the My Customers App from Mary Kay. Now you can choose to transfer this info to the app after your first couple of appointments.

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Pam

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e try the latest skin

care, see the newest color, and get the

personal attention you deserve!

There is never any obligation to

purchase products, just to feel

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FR

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product… just for being

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TH

AN

K Y

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Than

k yo

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r com

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and

bein

g ou

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Spec

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at o

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the o

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tuni

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to sp

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time p

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you!

It is

peop

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bus

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you!

I am

thril

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opp

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rve y

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hank

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the o

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you!

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peop

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bus

ines

s

so g

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! I tr

uly v

alue

you!

I am

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opp

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rve y

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hank

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tuni

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bus

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so g

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uly

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!

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thril

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opp

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TH

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K Y

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the o

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Sinc

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Pla

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Pla

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Her

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Documents

MARY KAY SUCCESS MANUAL - …daringdragonflies.yolasite.com/resources/MKSM JUNE 2017.pdf · to answer any questions that you may have ... me. I can’t tell you how much I appreciate