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Key Performance Indicators Implementation in Malaysia Airlines Systems
PREPARED BY:
NOR NAZERANAH OMAR DIN KLCP 101003
MOHAMED SHAHRUL MOHAMED LATIFF KLCP 101015
LEELA DEVI PERIATHAMBY KLCP 101020
UMA MAGESHWARY RAMAN KLCP 101025
SAMLADEVI MUNIANDY KLCP 099010
What Is Key Performance IndicatorsDefinition - KPI is a financial and non-financial measure used to measure progress towards a stated organizational goal or objective based on specific predefined measures.
Milestones Aimed To be Achieved by MAS
Selection Process Of KPI in MAS
MAS - Operation and Maintenance Department KPI’s
Mission
KPI’s
Balance Score Card On Time Performance
KPI - On Time Performance Analysis
On Ground Time
On Time Departure
On Time Performance
< 25 minutes 93 %
% of Flights
On Time
% of Flights Cancel
% of Flights
Late
Cycle Time Optimization Program
% of Flights
Delayed
% of Flights
Diverted
Target
Initiative
Evaluation On Time Performance SuccessMAS Operations and Maintenance department on On-time Performance Analysis shows that it achieve the percentage of 83% to 89% from Jan to Dec in the year of 2009. The KPI - On Time Performance implementation is a success as it exceed the targets set by Corporate Scorecard Diagram of MAS operations and maintenance department .
