Massachusetts State Lottery Sales Agent Guidebookmasslottery.com/lib/downloads/agents/guidebook/SalesAgentGuide081… · Getting Your Machine Ready 4 ... Sales Agents who sell Lottery

Massachusetts State LotterySales Agent Guidebook

Updated 01/15

masslottery.com

1Massachusetts State Lottery Sales Agent Guidebook

Table of Contents

Lottery Offices 2

Underage and Compulsive Gambling 3

Getting Your Machine Ready 4

Keeping an Instant Ticket Log 5

Inventory, Sales and Controlling Cashes 6

How to Check inventory On Terminal 8

Causes for Settlement of Instant Ticket Book 9

Sample Invoice 10

Example of SR31 and SR38 11

Example of SR61 12

Instant Game Report menu 13

Instant Game Validation Codes 14

Credits for On-Line Jammed Tickets 15

Policy for One-Line Misplayed Bets 16

Policy Regarding Misuse of Auto-Cash 17

Frequently Asked Questions 18

Trouble Shooting Guide 20

Paper & Ribbon Problems 21

Bet Slip Feed Problems 22

Terminal Offline 23

Expresspoint Offline 26

Keno Monitor Not Posting Winning Numbers 27

2 Massachusetts State Lottery Sales Agent Guidebook

Massachusetts State Lottery Offices

DISTRICT OFFICES

Boston Regional OfficeOne Ashburton PlaceBoston, MA 02108(781) 849-5555

Woburn Regional Office11 Cummings ParkWoburn, MA 01801(781) 935-2668

Worcester Regional Office151 W. Boylston DriveWorcester, MA 01606(508) 755-7855

REGIONAL OFFICES

New Bedford Regional Office200 Theodore H. Rice BoulevardNew Bedford Industrial ParkNew Bedford, MA 02745(508) 985-9892

Springfield Regional Office20 Fort StreetSpringfield, MA 01103(413) 781-3880

Repair Hotline1-800-445-5825

Supplies Hotline1-888-LOT-AGENT(1-888-568-2436)

Retail Service Hotline1-888-LOT-AGENT(1-888-568-2436)

Mon-Sat 7:00am-8:00pm

Braintree Lottery Headquarters60 Columbian StreetBraintree, MA 02184

(781) 849-5555

masslottery.com


Selling Lottery tickets to a person under 18 years of age is against the law.

To ensure adherence to this law, the Lottery has implemented a program whereby field investigations are continuously conducted under the supervision of the Lottery’s Security Department. During these investigations, persons under the age of 18 years attempt to purchase Lottery products.

Protect yourself by continually educating your employees on the importance of ask-ing for identification. Sales Agents who sell Lottery tickets to persons under the age of 18 years old, may have the following penalties imposed; probation, suspension or termination of the Agents to Lottery products. Penalties may also include retraining.

Underage & Compulsive Gambling


Getting Your Machine Ready for The Business Day

GETTING YOUR MACHINE READY FOR YOUR BUSINESS DAY

• SpecialFunction+01:PrinterTest If the paper and ribbon are in working order proceed to the next Function. If not fix the problem now, before the first customer arrives.

• SpecialFunction+20:SignIn Follow the screen and punch in the (8) digit Agent Number and the (4) digit Password. Be careful punching in the numbers, if the wrong numbers are used too many times your machine will become disabled.

• SpecialReport+50:Dailyon-lineReport This report should read Zero to ensure that you are the first person who has used the machine today. (Sales should be Zero, you may see an amount on the claims bonus line)

• SpecialReport+51-1:YesterdayonlineReport This report is used to balance with the Special Report 50 taken at the close of business yesterday.

• SpecialReport+34:Today’sCashing (Retrieved off the Instant Ticket Menu) This report should start the day “ 0 Tickets 0 Totals.”

• SpecialReport+35+01:“YesterdayCashes”(Retrieved off the Instant Ticket Menu) This report is used to balance with yesterday’s Instant Cashes.

• SpecialReport+32+05“ActivatedSummary” (Retrieved off the Instant Ticket Menu)

This report is used to list the activated books of Instant Tickets on the machine for the last seven days .

• SpecialReport+72+2:“Numbers/JackpotSummaryReport” This Report is used to update Winning Numbers & Jackpot Information

GETTING READY TO SELL INSTANT TICKETS EACH DAY

• UsingtheINVENTORY,SALES,CASHES.CONTROLLOG,recordtheticketnumberofeachbookatthestartof each day. Make sure to check the log from the last shift ending numbers. These numbers must match. Start with the highest number and work your way down to ticket 000. Don’t forget that ticket 000 needs to be added into the totals.

• Ifyouhavereceivedanewshipmentofticketsmakesuretorecordthebooknumbersonthe Instant Ticket Log.

• Ifyouhavesoldoutofagame,makesuretorecordthedateyousoldout.

• Activateanynewbookyouareopeningandrecordthisdateontheticket.


Game Book Issue Activation Sold Out SettledNumber Number Date Date Date Date76 113487 1/6/13 1/6/13 1/16/13 1/18/1376 113488 1/6/13 1/13/13 1/25/13 1/27/1376 113489 1/6/13 1/25/13

Instant Ticket Log

Get this date off the issuaNce sheet that come with a Books of tickets

must call retailservice immediatelyif aNy discrepaNcies

1-888-lot-aGeNt

helps aGeNt reorder tickets

Gives aGeNt a trackiNG

mechaNism for Books

Get this date off “iNstaNt Game

details” sheet that comes from the u.s. mail

INSTANT TICKET LOG

1. Book Number and Issue Date When a shipment of Instant Tickets is received, check against your Issue Form and log in all books by Game and Book Numbers. If there are any discrepancies, call Customer Service Department immediately (1-888-568-2436).

2. Activation Date This date is important so that you will have a tracking mechanism for your books.

3. Sold Out Date This date will also track your books and give you a handle on what should be ordered for your next ship-

ment.

4. Settled Date This date is when the Lottery actually EFT’s the money from your bank account.


DAILY INVENTORY CONTROL AND SALES• Set up your dispensers and

number them for easier identifi-cation by customers and employ-ees. Keep your tickets grouped by $ amount (i.e. $1.00 tickets together, $2.00, $5.00, $10.00, $12.00, etc.)

• Logthegame#orgamenameinappropriate area.

• Logthe$amountofticketinColumn A.

• Logthestartingticket#eachdayorshift(Startwithticket#299).

• Logtheendingticketnumbereach day or shift.

• Subtracttheendingticket#(Column C) from starting ticket #(ColumnB).

(299 - 285 = 14 tickets sold) REMEMBER…YOUSTILLHAVETICKET#285.

• ColumnDisthenumberoftickets sold for that day or shift for that game (Results of above calculation).

• Multiplythe$amountoftheticket(ColumnA)timesthe#oftickets sold for the day or shift (Column D). This calculation is the $ amount for the tickets sold for that game.

• AddeachTotal$Sales(ColumnE). This is the Total Sales for All Instant Games that you have sold for the day or for the shift.

• TakeanSR34fromyourISYS.Thisshowsthe$amountyouhavePaidout/CashedforInstantticketsfortheday.• TakeanSR50fromyourISYS.Thisshowsthe$amountyouhaveSoldandCashedforOn-LineGamesforthedayorforthe

shift.

TOTAL SALES = INSTANT TICKET SALES +NET SALES FROM SR 50TOTALCASHES=SR34+CASHESFROMSR50+ANYOFF-LINECASHES (These are any cashes/payouts that you cannot scan through your machine.)

THEFIGUREFROMTHEABOVECALCULATIONWILLEQUALTHEACTUAL$AMOUNT(+/-)THATSHOULDBEINYOURTILLFORTHESHIFTORTHEDAY...REMEMBER,IFYOUHAVESTARTEDWITHABANK, (SUBTRACTTHATAMOUNTFROMYOURTOTAL).

Update 2/26/00

Inventory, Sales, Cashes Control

a B c d e

disp Game Game Name tkt value start tkt end tkt total tkts sold total $ sales

# # $ # # (col. c - col. B)

1 76 Fast Cash $1 299 285 14 $ 1 4 00

2 52 Lucky Dice $2 299 285 14 $ 2 8 00

3 45 Hallo-Win $5 299 285 14 $ 7 0 00

4 69 $800 Million $10 099 085 14 $ 1 4 0 00

5 36 Billion Dollar $20 099 085 14 $ 2 8 0 00

6 0 $

7 0 $

8 0 $

9 0 $

10 0 $

11 0 $

12 0 $

13 0 $

14 0 $

15 0 $

16 0 $

17 0 $

18 0 $

19 0 $

1 (total of e) total sales…iNstaNt Games $ 5 3 2 00

2 sr50 oN-liNe Net sales

$ 6 5 0 50

3 (line 1 + line 2) total sales all Games

$ 1 1 8 2 50

4 ****** sr34 iNstaNt payouts / cashes $ 5 0 00

5 ****** sr50 oN-liNe cashes $ 2 5 0 00

6 (line 4 + line 5) total payout / cashes all Games

$ 3 0 0 00

****** remember: off-line cashes are not included in sr34, sr50

(line 3 - line 6) diff +/- $ 8 8 2 50

Date ________________May 13, 2012

a B c d e

disp Game Game Name tkt value start tkt end tkt total tkts sold total $ sales

# # $ # # (col. c - col. B)

1 0 $-

2 0 $-

3 0 $-

4 0 $-

5 0 $-

6 0 $-

7 0 $-

8 0 $-

9 0 $-

10 0 $-

11 0 $-

12 0 $-

13 0 $-

14 0 $-

15 0 $-

16 0 $-

17 0 $-

18 0 $-

19 0 $-

20 0 $-

21 0 $-

22 0 $-

23 0 $-

24 0 $-

25 0 $-

26 0 $-

27 0 $-

28 0 $-

29 0 $-

30 0 $-

1 (total of e) total sales —iNstaNt Games $-

2 sr50 oN-liNe Net sales

3 (line 1 + line 2) total sales all Games $-

4 ****** sr34 iNstaNt payouts / cashes

5 ****** sr50 oN-liNe cashes

6 (line 4 + line 5) total payout / cashes all Games $

****** remember: off-line cashes are not included in sr34, sr50

(line 3 - line 6) diff +/- $

Inventory, Sales, Cashes, Control

Date ________________


Inventory on ISYS Terminal

HowdoIcheckmyinventoryontheISYSterminal?

1. Press the “Spec Report” button.

2. Select 00 for the instant menu.

3. Select 32 for inventory/settled.

4. Select 01 for Inventory Summary.

The terminal will produce a list of game numbers, activate books, non-activated books, and total books. Compare the actual book of tickets (activated and non-activated) to this list.

If looking for a book number

1. Press the “Spec Report” button.

2. Select 00 for the instant menu.

3. Select 32 for inventory/settled.

4. Select 02 for Inventory detail.

5. Enter game number.

A list of book numbers for each game will appear on report.

Games and books on order will also appear on reports.Games and books not settled will also appear on reports.


Causes for Settlement of Instant Tickets

•Afteractivation,and180dayshavepassed.

•Afteractivation,and85%ofguaranteedlowendprizestructurewinnershavebeenredeemed.

•Afteractivationand120daysand80%ofguaranteedwinnershavebeenredeemed.

•Afteractivationoftwobooksofthesamegameequalling85%ofguaranteedwinnershavebeen redeemed.

* and the settlement cycle has been completed.

**Settlement cycle for Instant tickets can be Sunday to Sunday (one week) or Sunday to second Sunday (every two weeks) (SR31 and SR38)

***Settlement for Instant tickets automatically merges with On-Line (SR61)


MASSACHUSETTS STATE LOTTERY COMMISSION60 COLUMBIAN ST

BRAINTREE, MA 02184PHONE 1-888-568-2436

INSTANT GAME AGENT ISSUANCE FORM

documeNt date rep route seQ aGeNt No 8390344 02-05-04 051 05 000 999 1234 5 001

alyssa’s variety 728 maiN st worcester ma 01603

B O O K N U M B E R S

ZoNe Gm from to Qty ZoNe Gm from to Qty 99 10 167551 167553 3 99 52 122331 122335 5

20 134221 134222 2 54 178350 178350 1

21 167505 167506 2 69 267550 267563 14

43 047654 047654 1 87 455301 455302 2

t o t a l B o o k s i s s u e d . . . . . . 30

BX Qy BX Qy BX Qy BX Qy 30- 1

Sample Invoice


Report Samples

Special Report 31Instant Tickets Cashed for the last settlement period.

Special Report 38Summary of instant ticket books settled for current settlement period. Should coincide with Special Report 61. (Instant due)


Report Samples

Special Report 61Taken every Sunday after 9:00 am. This is the weekly settlement. Youmustmakesurethatamountdueonreportwillbeinyouraccount by the close of business on Monday.

PleaseNote:Online is settled weekly. Instantissettledbi-weekly,unlessyourequestaweeklysettlementinwhichcase,

both on-line and instant will be combined together weekly.

Net Due = Dollar amount to be drawn from yout EFT account on Thursdays.


Instant Game Report Menu

SR-30 SUMMARYOFTOTALCASHESUPTODATEIN CURRENT BILLING PERIOD (PRIZE REDEMPTION)

SR-31 SUMMARYOFTOTALCASHES USEDINLASTBILLINGPERIOD(LASTPRIZESUMMARY)

SR-32INVENTORY/SETTLEDSHOWINGMOSTRECENTSETTLEMENTANDCURRENTINVENTORY

1)INVENTORYSUMMARY 2)INVENTORYDETAIL(BYGAME) 3)SETTLEDSUMMARY 4)SETTLEDDETAIL(BYGAME)

(IF OPTION 2 OR 4 IS SELECTED, ENTER THE TWO DIGIT GAME NUMBER) SR-33SUMMARYOFCASHESBYSHIFT(ZEROSOUT)

SR-34 SUMMARYOFTODAY’SCASHES

SR-35SUMMARYOFCASHESFORPREVIOUS14DAYS

SR-37 MULTI-TERMINAL REPORTS ( FOR LOCATIONS WITH MORE THAN ONE TERMINAL )

SR-38BI-WEEKLYINSTANTGAMESETTLEMENTREPORT

SR-61TERMINALINVOICE(AMOUNTDUE)


CODE PRIZE ONE $1 TWO $2

THR $3

Scan these FOR $4

FVE $5

SIX $6

EGT $8

TEN $10

FTN $15

TWY* $20

TYO $21

TRY** $30

FRT $40 Scan + Enter FTY $50

OHN $100

OFY $150

THN $200

THF $250

TRN $300

FRN $400

FHN $500

TWF $25

3‐digit code STY $60

SVN $7

SVY $70

I�� G�� V�� C��

Please note: All winning tickets over $500 have non‐winning codes! * $20 Winners scan on $20 price‐point. ** $30 Winners scan on $30 price‐point.

Instant Game Validation Codes


DON’T FORGET

Credits for On-Line Jammed Tickets

1. Open cover.

2. Remove jammed paper or ribbon.

3. Reset paper or ribbon.

4. Close cover.

5. Print“testticket”byperforminga(SpecialFunction#01).

6. Press “clear” Key.

7. ISYSscreenwillshowLastTransactions.

8. If you only had one (1) jam, press “reprint ticket” key (this will print your last transaction).

9. Ifyouhavemultiplejams,press“print”key,thiswillprintthetotalISYSscreen.

10. Keepyour“lasttransaction”orISYS“screen”ticketstopresenttoyoursalesrepresentativesforcredits.All tickets must be picked up by your Sales Representative, and attached to a SR90 In-House* credit form to receive credit.

NoCreditswillbeissuedwithout“transactionserialnumbers”ofjammedtickets.

Keno, Numbers Game and Jackpot Poker tickets can be cancelled before the first draw only on the ISYS

terminal ticket is generated from.

Credits for Live On-Line Non-Saleable tickets including Season Tickets must be logged in and canceled at your Regional office via telephone.

All tickets must be picked up by your Sales Representative.

DON’T FORGET

* In House: $100 or over. Call your district office.


January 2013

O�‐L�� M�� B��

1. The Lo�ery’s ISYS terminals prompt Sales Agents to verbally conrm wagers of $20 or more. To stop a wager, you should press the CLEAR key. Pressing the SEND key will conrm and process the bet.

2. KENO and Numbers Game wagers may be canceled through the ISYS terminal before the next drawing �me and/or date.

3. If you have bets made in error or are refused by customers, the Lo�ery asks that you try to sell those bets before the next drawing �me and/or date.

4. If you have bets made in error or that have been refused by customers, and you are not able to sell them:

a. You should call the bets in to your Lo�ery Regional Office before the drawing date.* b. The Regional Office will take all the transac�on informa�on and will instruct you to write “VOID” across the �cket(s). (If there are numerous �ckets, you may be asked to photocopy and fax the �cket images to the Lottery office.) You will also be given the name of the Lottery employee taking this information.

c. Save the voided bets for your Lo�ery Sales Representa�ve who will issue a credit through your ISYS terminal.

d. Credits issued through the ISYS will appear as an adjustment within 14 business days.

e. Credits on mul�‐draw wagers over $20 will be submi�ed as “In‐house Credits” and must be submi�ed to the Regional Managers and the Valida�on department before a credit is issued.

Note: This kind of credit may take longer than 14 days to appear as an adjustment.

* If you cannot contact your Regional Office, please call your Sales Representative’s voicemail and leave the following information:

Business name Business address Agent number Type of game to be cancelled Date of wager Dollar value of bet Serial number of bet

Excep�ons: 1. If the wager is for mul�ple drawings, you will be asked to hold on to the �cket un�l the date of its last

drawing. Sales Representa�ves are not allowed to handle live �ckets.

2. Habitual requests from Agents will be red‐agged and credit(s) may be denied. The Sales Representa�ves will be no�ed to review training skills with these Agents.

Note: If the MULTI‐TICKET key is pressed in error during a transac�on, the transac�on can be stopped by pressing the INTERRUPT key (located next to the MULTI‐TICKET key).

-VOI

D-

serial number

POLICY On-Line Misplayed BetsPOLICY


Auto Cash Function Policy

MASSACHUSETTS STATE LOTTERY COMMISSION60 Columbian Street

Braintree, Massachusetts 02184-1738PHONE 781-849-5555

FAX 781-849-5547TTY 781-849-5678

To all MSLC Sales Agents:

The MSLC has clarified its policy regarding misuse of the auto-cash function on the Lottery’s on-line system.

Under this policy, auto cashing privileges on an MSLC terminal will be suspended for the remainder of the day when a Sales Agent (or his/her employee) commits two (2) instant ticket clear errors that day. The MSLC will not override that automatic suspension of daily auto-cashing privileges. Sales Agents, after committing one clear error, will receive a warning on that terminal that auto-cashing privileges will be suspended if a second clear occurs. Auto-cashing privileges will resume the next day. The MSLC will keep a record of the numbers of clear errors committed by a Sales Agent, however, to determine wether auto-cashing privileges should be suspended for a longer period of time.

Clear errors occur when:•Aninstantticketisscanned,theterminalrequeststhatthefirst3digitsoftheVIRNnumberbeentered,and

the Sales Agent does not enter those 3 digits (and goes on to another transactions or clears out).

•Aninstantisscanned,theterminalrequeststhatthefirst3digitsoftheVIRNnumberbeentered,andthewrong 3 digits are entered. The sales Agent may try again to enter the correct 3 digits — if successful, no error is recorded. I f the digits are still wrong after five attempts, a clear error occurs.

Sales Agents who have committed at least two (2) or more clear errors daily on three (3) or more days over the course of the previous week or have committed at least two (2) or more clear errors daily on eight (8) or more days over the course of the previous thirty (30) days may also have their auto-cashing function disabled. If you have any questionsregardingthispolicy,pleasecontactyourMSLCSalesRepresentative.

Deborah B. Goldberg Michael R. Sweeney Treasurer and Receiver General Interim Executive Director

POLICY

Supporting the 351 Cities and Towns of MassachusettsVisit our Web Site: www.masslottery.com


WHAT SHOULD I DO IF MY MACHINE DOES NOT WORK?• Thefirstthingyoushoulddoismakesureyourmachinehaspower{electricity}.

Yourmachinemusthavepoweratalltimes.• ThenlocateyourDVMbox.(EveryAgenthasone.)

It should be near your machine and it has colored lights on it.• CalltheREPAIRHOTLINE(1-800-445-5825).TheywillaskwhatlightsareontheDVMBOX.Thecolorofthe

lights will tell us who to notify (either Lottery Repair or the Phone Company). • WhencallingtheRepairHotlineitisimperativethatyougiveyour8digitsign-innumbersoyouraccountcan

be accessed.

HOW DO I GET MY MACHINE TO WORK?Youneedto“signon”toyourmachine.ThisisdonebypressingtheredSPECFUNC(specialfunction)keyandselect-ing option 20. Enter your 8-digit agent number; at the next screen enter your 4-digit password number. The terminal will issue a signed on receipt.The hours that the machine can be on are:

• 5:00AMtill1:15AMsevennightsaweek

WHAT IF I FORGET MY AGENT OR PASSWORD NUMBER?Do not put in the wrong numbers. If you do your machine will become disabled for the remainder of the day after enteringthewrongnumbersseveraltimes.Thelotterywillnotgiveoutthesenumberstojustanyone.Youwouldhavetoprovetousthatyouaretheownerofthestore.YourFieldReporhisDistrictManagerwouldbeabletohelpyou out with the numbers you need. Do not publicly display these numbers.

HOWDOISHUTOFFMYMACHINE?WHEREISTHEON/OFFSWITCH?Thereisnoon/offswitch.Youhavetosignonandsignoff.To sign off the machine:

• PressSpecialFunction21thenpresssend• Ifyouforgettosignoffthemachineshutsoffat1:15am

YOUR MACHINE MUST HAVE ELECTRICITY 24HRS. A DAY 7DAYS A WEEK.

WHO IS MY SALES REP?He/she is your connection to the Lottery. Write his/her name down, and voice mail number.Youwillmeetwithhim/hereverytwoweeksfor:

• OrderingyourInstantTickets(theytakethreebusinessdaystobedelivered)• Helpingyouwithkeepingyourinstantbookinventoryatitsproperamount• Orderingyoursupplies(betslips,paperandribbonsforthemachine)• Receivingyourpointofsalematerial• Helpingwithanyproblemthatmaydevelop(orpointyouintherightdirection)• AssistingwithfillingoutyourINSTANTTICKETLOG• AssistingwithfillingoutyourINVENTORY,SALES,CASHES,LOG

Frequently Asked Questions {FAQ}


WHY DO I NEED TO FILL OUT THE INSTANT TICKET LOG?This method was designed by the lottery for several reasons.

• SecurityfortheAgents(youstillhavetokeepthebookslockedup)• Double-checkthebooksagainsttheinvoice.(IfthereisaproblemcalltheRetailSalesDepartment1888LOT

AGENT Mon-FRI 8:45 AM-5:00 PM)• TheActivationDategivesyouthedatethatabookofticketswasactivated.Theactivationdatestartsthe

consignmentduedate.Youhaveamaximumof180daysbeforethebookhastobesettled.• TheSoldOutDatehelpsyouwithorderingnewtickets.• TheSettledDatecompletesthelifespanofthebookoftickets.

WHAT HAPPENS IF I FORGET TO ACTIVATE A BOOK OF INSTANT TICKETS BEFORE I SELL THEM?If you try to redeem a winning ticket from a non-activated book .

• Thescreenwillread“BOOKNOTACTIVATED”ACTIVATETHEBOOKA.S.A.P.Youcandothisbyeither:

• PressingtheMakeActivekeyandscanningtheActivationcard• PressingtheMakeActivekey• Keyinthenumbersontheactivationcard,PressSend

WHY SHOULD I FILL OUT THE INVENTORY SALES CASHES CONTROL LOG?The simple answer to this is, if you use this tool everyday you will catch any problems that might arise from dishonest employees.

WHAT IS RETAIL SERVICE?They are the back up for your sales rep and can be reached at 1-888-568-2436. Contact them when you have:

• Questionsorneedofinstantticketissuanceforms• Questionsorneedofinstantgamedetailsheets• Questionsorneedofweeklysalesfigures• Wronginstantticketbooknumbersinorders• Questionsregardingbilling• Requeststohavebooksforcedbilled• Troubleactivatinginstantticketbooks• Requestsforagentactivityreports• Requestsforcopiesofinventories• Pull-Tabquestions• Pull-Taborders

WHAT IS THE HELP KEY FOR?Thiskeyisusedwhenyouneedhelpwithanyquestion.

• Howtosignon/off• HotlineNumbers• Lotteryofficeslocationsandphonenumbers• HowtosellKenoandallon-linegames• HowtoCashonlinegames• HowtoCancelticketsandwhichgamesyoucancancel• HowtoCashInstantTickets• HowtosellaSeasonTicket• HowtosellaComboNumbersBet

YOU CAN PRINT THE DISPLAY SCREEN BY PRESSING THE PRINT KEY.

1. Access a web browser and type: www.masslottery.com

2. Find top menu and click “For Agents”

3. On side menu click “Agent Troubleshooting”

4. In pop-up box:

•Type lottoagent in to the field labeled “User name”

•Type lotto76 in to the field labeled “Password”

5. Click the text “Online Troubleshooting Guide” on bottom of page.

TROUBLE ShOOTING SOLUTIONS FOR MASS LOTTERY AGENTS

OTHER PROBLEMS?

Online Agent Trouble Shooting Guide

Try our Online Troubleshooting Guide


Online Agent Trouble Shooting Guide








Notes

NOTICE: Prize amounts are calculated in accord-ance with Mass State Lottery Commission Rules and Regulations or Administrative Bulletins issued thereunder. The specific prize amounts listed above may vary under certain conditions. For detailed prize information, refer to the back of a Powerball bet slip, ask your Lottery Sales Agent or visit masslottery.com.

Pick 5 of 75 and 1 of 15

Match All 5 & Mega Ball 5 of 5 Numbers 4 of 5 & Mega Ball 4 of 5 Numbers 3 of 5 & Mega Ball 3 of 5 Numbers 2 of 5 & Mega Ball 1 of 5 & Mega Ball Mega Ball only

Win Jackpot $1,000,000$5,000 $500 $50 $5 $5 $2 $1

Watch the Lottery drawings on masslottery.com

Follow the Lottery @MAStateLottery

Tuesday and Friday 11:24 pm

JANUARY 2015

Pick 5 of 48 and 1 of 18

Match Prize 5 + Lucky Ball $7,000/Week for Life* (20-Year minimum) 5 + 0 $25,000/Year for Life* (20-Year minimum) 4 + Lucky Ball $5,000* 4 + 0 $200 3 + Lucky Ball $150 3 + 0 $20 2 + Lucky Ball $25 2 + 0 $3 1 + Lucky Ball $6 0 + Lucky Ball $4

* Prize will be divided by the number of winners, in accordance with the official game rules. As a result, prize amounts may be lower than published. Refer to the official game rules for a detailed explanation.

minimum 25

$1*

$2

Wednesday and Saturday 11:20 pm

Monday and Thursday 10:38 pm

$2

* The Megaplier option costs an additional $1 per play and multiplies non-jackpot (lower-tier) prizes by 2, 3, 4, or 5 times. Megaplier will be drawn before the Mega Millions number is drawn.

Pick 6 of 49 Match

Win

(No Doubler)

Doubler

Prize Jackpot $2,500 $100 $2

Jackpot $5,000 $200 $4

All 6 Numbers 5 of 6 Numbers 4 of 6 Numbers 3 of 6 Numbers

Wednesday and Saturday 11:20 pm

$1

Pick 5 of 35

Match Win

All 5 Numbers $100,000 4 of 5 Numbers $250 3 of 5 Numbers $10

Monday through Sunday 10:00 pm

Drawn 7 Days a Week

$1

Monday through Sunday 12:55 pm and 7:57 pm

Pick 5 of 59 and Power Ball number, 1 of 35

Match $2 Powerball With Power Play (Option costs an additional $1 per play)

5X 4X 3X 2X 5 of 59 + 1 of 35 Jackpot N/A* N/A* N/A* N/A* 5 of 59 $1,000,000 $2,000,000 $2,000,000 $2,000,000 $2,000,000 4 of 59 + 1 of 35 $10,000 $50,000 $40,000 $30,000 $20,000 4 of 59 $100 $500 $400 $300 $200 3 of 59 + 1 of 35 $100 $500 $400 $300 $200 3 of 59 $7 $35 $28 $21 $14 2 of 59 + 1 of 35 $7 $35 $28 $21 $14 1 of 59 + 1 of 35 $4 $20 $16 $12 $8 0 of 59 + 1 of 35 $4 $20 $16 $12 $8

* The Power Play option costs an additional $1 per play. Power Play does not apply to the jackpot but multiplies non-jackpot (lower-tier) prizes by 2, 3, 4, or 5 times.

Documents

Massachusetts State Lottery Sales Agent Guidebookmasslottery.com/lib/downloads/agents/guidebook/SalesAgentGuide081… · Getting Your Machine Ready 4 ... Sales Agents who sell Lottery