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MASSLBP is reinventing public consultation.
MASSLBP
MASSLBP is reinventing public consultation.
MASSLBP
There is a MASS of sense lying in a dormant state — which good government should quietly harness.— Thomas Paine, Rights of Man
MASSLBP
A private company with a public mission.
MASSLBP
A lot of public consultation is useless.
MASSLBP
MASSLBP
We waste our time.We waste the public’s time.We go through the motions.
MASSLBP
We’re not governed by the people.
MASSLBP
We’re governed by our assumptions about the people.
MASSLBP
Many of these assumptions are reinforced by poorly designed public consultation events.
MASSLBP
Townhall.
MASSLBP
Townhall = Democracy.
MASSLBP
Townhall = Democracy.Townhall = Aneurysm.
MASSLBP
Web = Democracy.
MASSLBP
Web = Democracy.Web = Comments section.
MASSLBP
Polarized.Volatile.Emotional.Uninformed.= Risk Management.
MASSLBP
Caring.Reasonable.Purposeful.Curious. = Resource
MASSLBP
Risk ResourceLegitimacyTrustOptimal Decisions
MASSLBP
MASSLBP
People are more literate, more mobile and more connected than ever before.
MASSLBP
So why is it so difficult to bring members of the same community together to solve shared problems?
MASSLBP
We know how to use citizen power to stop things.
But we don’t know how to start things.
MASSLBP
Technological innovation.Social innovation.Democratic innovation.
MASSLBP
A democratic innovation agenda:
Better ways to convene citizensand take decisions.
Better ways to share information.
Better ways to unlock initiative and local problem-solving.
MASSLBP
Representation RecognitionAbstract interest
Public interest
Visceral interest
Personal interest
Clo
sin
g m
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So
cia
l a
ssis
tan
ce
Em
erg
en
cy S
erv
ice
s
Tra
nsp
ort
ati
on
Mu
nic
ipa
l in
fra
str
uc
ture
an
d g
row
th
Ne
w s
ch
oo
ls a
nd
ho
sp
ita
ls
Delegated authority
Loose accountability
Experts know best
Speak for me
Retained authority
Strong accountability
I know best
Speak for myself
“Speaking for” “Speaking with”
“Le
ave
it
to t
he
exp
ert
”
“I a
m t
he
exp
ert
”
MASSLBP
Rebalance self-interest, group interest and community interest.
MASSLBP
Useful recommendations
Enhanced transparency &
institutional trust
Democraticfitness
Organizational learning
Goals for engagement:
MASSLBP
Designing for engagement:
1. Who’s in the room and how did they get there?
2. Are you asking for their opinion or to represent the views of others?
3. Is there a real task?
4. What learning needs to occur?
MASSLBP
Don’t ask people what they think, ask them to use their reason and judgement on behalf of others.
MASSLBP
A made-in-Canada modelcontinues to evolve
MASSLBP
Civic lottery
Citizens’ Reference Panel
Random, representative selection
A big ask and a clear task
MASSLBP
Civic lottery
5,000-10,000 households are randomly selected to volunteer candidates.
24-36 are selected, balanced for age, gender and geography.
MASSLBP
Citizens’ Reference Panel
Convene Learn Consult Deliberate Recommend
An informed public perspective on complex issues
Assist decision-makers to make hard choices
MASSLBP
Citizens’ Reference Panel
Convene Learn Consult Deliberate Recommend
Understanding the process, setting goals and expectations
Municipal Services 101
Demographics and issues briefing
Identifying themes
Issues briefing
Municipal tour
Values framework
Prioritizing
Preparing for the roundtable
Prioritizing and deliberations
Public Roundtable Meeting
Debriefing
Deliberations
Recommendations
Ratification
Report drafting
MASSLBP
Online platform
Staff Engagement
Public Roundtable Meetings
Stakeholder Sessions
Resources and Curriculum
Survey Research
Local Experts
Citizens’ Reference Panel}
MASSLBP
Halton Citizens’ Reference Panel on Strategic Workplan Priorities
Northumberland Hills HospitalCitizens’ Advisory Panel on Hospital Services
Hamilton Citizens’ Advisory Panel on Cultural Priorities and Planning
The Ottawa Hospital Cancer Program Patients’ Reference Panel on Cancer Care Transformation
Toronto Community Housing Tenants’ Reference Panel on Communications Priorities
MASSLBP
Halton Citizens’ Reference Panel on Strategic Workplan Priorities
Northumberland Hills HospitalCitizens’ Advisory Panel on Hospital Services
Hamilton Citizens’ Advisory Panel on Cultural Priorities and Planning
The Ottawa Hospital Cancer Program Patients’ Reference Panel on Cancer Care Transformation
Toronto Community Housing Tenants’ Reference Panel on Communications Priorities
MASSLBP
Halton Citizens’ Reference Panel
10,000 mailed to randomly selected households500 responses seeking more information550 volunteers
10,000 mailed to randomly selected households500 responses seeking more information550 volunteers
10,000 mailed to randomly selected households500 responses seeking more information550 volunteers
MASSLBP
Today’s Halton
MASSLBP
Shared learning
MASSLBP
Custom materials
MASSLBP
Iterative process
MASSLBP
Public Roundtable Meeting
Tough choices47
MASSLBP
DeterminingPriorites
MASSLBP
Public Recognition
49 recommendations concerning: GrowthTransportationFamilies and youthSeniorsBusinessEnvironment
MASSLBP
Public engagement as public learning
MASSLBP
MASSLBP
Public engagement as public learning as public leadership
MASSLBP
MASSLBP
Participatory publics
Anticipatory publics
MASSLBP
MASSLBP
Evaluation
FairCompellingTransparentPopularUseful{
MASSLBP
Engagement =
Communications
MASSLBP
Engagement =
Communications +
MASSLBP
Engagement =
Governance
MASSLBP
1. Principles2. Priorities3. Problem-solving
Tool for governance:Clarity and legitimacy
MASSLBP
Four MASS Aphorisms
MASSLBP
MASSLBP
Elections used to give you mandates.
Now they give you office — and the privilege of office is having a platform from which to create mandates.
MASSLBP
What does the public want?
What is the public for?
The question isn’t...
It’s...
MASSLBP
People want a say, but they’re also willing to serve.
MASSLBP
The problem isn’t that we ask too much of people, but too little.
MASSLBP
MASSLBP is reinventing public consultation.
Peter MacLeodPrincipal, MASS LBPmasslbp.com
Direct: [email protected]
MASSLBP
Big Society Risk SocietySelf-organizationImprovisationLocal initiative
ProfessionalismRegulationCentral Control
