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Equipment+ extensive capabilities ensures you service your customers in a timely manner.
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Master Aftersales Customer Service
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Providing the 360° View of Your Customers’ Equipment• Equipment data can be overwhelming. It is tempting to keep it
unstructured despite it being crucial for after sales and service. Equipment+ is designed to store both structured and unstructured data.
• During quotation, sales and delivery processes, lots of data is collected automatically.
• By keeping information from all your business units in the same solution, it provides a complete view of your customers’ equipment for exceptional after sales and service. 2
Equipment Management
Extensive functionality to manage the end-to-end lifecycle of your equipment from cradle to grave.
• Multi-brand management
• Creation of equipment cards via configurator and purchase orders
• Integration with OEM and other partners
Seamless integration with inventory, sales, purchasing, projects, cases, claims, contracts, fixed assets and manufacturing
Equipment ConfiguratorUsing the click-based configurator to configure quotations and sales orders:
• Start by selecting device by brand, class and model
• Select accessories and attachments according requirements
• It is possible to start simple and then enrich the quote or order as greater configuration details are known
The configuration process includes matching across
warehouses. Information is selected, not
manually entered.
The Equipment Card
This is the hub for information related to a piece of equipment.
All equipment data can be accessed from this area.
Access to service history
Access to owners,
warranties, etc.
Configuration details access
Other information
Attached documents
Equipment Statistics
Equipment statistics are updated automatically by any activity or transaction that is related to a piece of equipment. This can then be reviewed by any person with the correct permissions.
This information are key performance indicators in customer support and engineering service organisations.
Equipment Configuration (Factory options)
Equipment configuration information is easily accessible. It follows the equipment into servicing.
If the configuration is changed, a full tracking of configuration versions is kept.
Equipment Accessories
Locally installed accessories are tracked separately
Equipment Components
Components are typically the major component of equipment.These components may be replaced during service with all
replacement tracking accessible from this screen.
These are the final
components used in
the particular version of
the device, i.e. EC#
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© 2015 KPMG Hands-on Management Pty. Limited is an affiliate of KPMG. KPMG is an Australian partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
The KPMG name, logo and “cutting through complexity” are registered trademarks or trademarks of KPMG International. Month Year. Job Number.
(NB: the statement Liability limited by a scheme approved under Professional Standards Legislation is not required as acquisitions have existing insurance arrangements.)
