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Mary Kelly, PhD, CDR, USN (ret)) �
CEO, Productive Leaders �
Who let the dogs out?
Big dogs?
Small dogs?
• Master Your World • Have Fun • Resources
How can we be smarter �
about meeting the needs�
of our community?�
SURVIVE and THRIVE �
LEADERSHIP CHALLENGES
In easy ;mes, anyone can lead
BUSINESS CHALLENGES
Profitability
Employees
Residents
Staying ahead of the curve
Challenges
Maintaining inventory
Maintaining property
Finding new (good) tenants
Understanding changing
industry needs
Complying with
regula;ons
Working with irrita;ng people
Managing frustra;on!
LEADING YOUR BUSINESS What to do?
No Rewards
Rewards
Consistency
# 1 REWARD GOOD BEHAVIOR YOU GET WHAT YOU REWARD
LEADERSHIP RULE #1 Reward Good Behavior…
Ø Easy to forget to do Ø You are busy Ø Have clear expectaDons Ø Reinforce your policies Ø Otherwise, people waste Ø Time = unnecessary, costly, and wasteful
What can you do to reward employees? Volunteers? Friends?
Master Your World
Do you feel appreciated?
THANK YOUR STAFF, SUPPLIERS, CUSTOMERS, REFERRALS
Be Grateful
Do Something
Tailor Thank Yous
WHEN REWARDING PEOPLE, MAKE SURE
Recognize a specific acDon
Does not come at the expense of
others
Is meaningful for that person
LEADERSHIP RULE #2
Don’t reward bad behavior…
Because… You get what you reward
LEADERSHIP RULE #2
Why don’t more people correct bad behavior?
LEADERSHIP RULE #2
Don’t reward bad behavior… Ø If you don’t tell an employee that they are not doing something right, you are hurting them
v They can’t save their job because they don’t know better v You are failing them by letting them become useless
Ø Don’t condone bad behavior by ignoring it Ø You are not being “mean” by correcting people.
--How else will they know?
POWERFUL PHRASES
What do you need?
What do you need from me?
What shall we stop providing?
How do you want to spend your Dme and your energy?
What outcome would you like?
LEADERSHIP RULE # 2
Feedback doesn’t have to be cri;cal
Different people need different correc;ons
Fair is not “the same”
React promptly and appropriately
Leadership Lesson #3 Be consistent
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www.KiwiLive.com
FREE STUFF!
• Sign up “DOG” • Get 5 Minute Plans, handout, producDvity plan
REMEMBER • Reward good behavior
• Don’t reward bad behavior
• Be consistent Kina’ole: “Do the right thing, at the right
time, to the right person, with the right spirit, EVERY TIME.” George Kanahele
Mary Kelly, PhD CEO, Productive Leaders
Improve produc;vity and profit
growth! v Author of several books including: In Case of Emergency, Break Glass! 360 Degrees of Leadership, Master Your World Money Smart: How Not to Buy Cat Food When You Don’t Have a Cat 15 Ways to Grow Your Business in Every Economy
www.ProductiveLeaders.com [email protected] 443-995-8663 (Marys cell)
