Materials EngineeringSPEED SCAR & Web SCAR

e-Business

Training

SCAR

January 2001

2

About the Training Material

eProduct training intends to help you understand the e-Business Quality project and business processes.

Throughout the presentation there are “Knowledge Checks” that help you understand concepts presented.

You can find a soft copy of this presentation at:

http://ebg.intel.com/MeB/training_toolbox.asp

https://supplier.intel.com/infoweb/

Click to

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3

Agenda

Section 1—Preliminaries

Goals and objectives

Audience and prerequisites

Definitions

Why Quality (SCAR) on the web?

How to view SCAR Information – Intel vs. Supplier

Site contact for SCAR

Section 2—Communication and Data Flow:

SCAR creation and notification

SCAR response

Intel review of supplier response

SCAR closure

(continued)

Section 3—Generating a SCAR

Create SCAR

SCAR system features

Lot Affected tab

Specs tab

Due dates tab

Minutes tab

Notify tab

Revision tab

Generate button

Notify button

Email example

Click to

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slide.

4

Agenda (cont.)

Section 4—Supplier

Reviews SCAR via

Web

Section 5—Getting

access to

Supplier.intel.com

Section 6—

Responding to a

SCAR via

Supplier.intel.com

Section 7—What a

Supplier will see

SCAR web application

demo

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5

Goals/Objectives

Take advantage of the web portal:

https://supplier.intel.com/infoweb

Use the Quality web application to access

and respond to SCARs via the web

View the SCAR details

Attach files to a SCAR

Generate a Quality report

Demonstrate the SCAR process flow from

Intel and supplier viewpoint

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6

Audience and Prerequisites

Audience

Intel personnel who generate or manage SCARs

Supplier of parts to Intel who may receive a SCAR

Prerequisites

SPEED SCAR training

Intel-U course code: IQT009378 and title: SPEED SCAR

MANAGE SCAR rights added to your SPEED profile

See your SPEED Administrator or call IT TAC

ATMO SCAR Spec 08-2605

CSMO spec: GS25-1415

IPED spec: TBD

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7

Definition

What does SCAR mean?Supplier

Corrective

Action

Request

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8

Why Quality (SCAR) on the Web?

Intel used email before implementing Quality (SCAR) on the web to:

communicate SCAR information

share documentation with a supplier

Suppliers use the same method to respond to SCAR action task

The problem with this method is:Large amount of files transmitted to suppliers made Intel’s email system slow

Sending documentation files via email is not secure

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9

Why Quality (SCAR) on the Web? (cont.)

Intel SCAR representative had to post the

Supplier’s completion dates and documents in

SPEED.

Time delay in posting the date stamp when Intel

representative is out the plant or on vacation

No visibility for suppliers to view current status

of their SCARs

History of closed SCARs

No metrics for suppliers for

How long a SCAR is open

How many SCARs are open

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10

Why Quality (SCAR) on the Web? (cont.)

Intel’s Quality solution:

Create a way for suppliers to access SCAR

information using the internet

Respond to corrective “due date” for a SCAR

Automatic upload of documentation files

associated with due date

Automate the posting of the SCAR “due date”

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11

How to view SCAR Information –Intel vs. Supplier

To view SCAR information

Intel employees view the details for a

SCAR utilizing SPEED

Search by SCAR number or part number

Suppliers view SPEED SCAR information

via the SPS Portal

Navigate to their supplier info web page

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12

Any Questions?

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13

Agenda

Section 1—Preliminaries

Goals and objectives

Audience and prerequisites

Definitions

Why Quality (SCAR) on the web?

How to view SCAR Information – Intel vs. Supplier

Site contact for SCAR

Section 2—Communication and Data Flow:

SCAR creation and notification

SCAR response

Intel review of supplier response

SCAR closure

(continued)

Section 3—Generating a SCAR

Create SCAR

SCAR system features

Lot Affected tab

Specs tab

Due dates tab

Minutes tab

Notify tab

Revision tab

Generate button

Notify button

Email example

Click to

change

slide.

14

SCAR Communicationand Data Flow

Four phases to SCAR communication

process and data flow:

SCAR creation and notification

SCAR responses

Supplier response review

SCAR closure

Take a look at each phase…

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15

Communication & Data Flow –SCAR Creation and Notification

SupplierIntel

1. Materials Engineer (ME) generates

a SCAR in the system database…

…and then saves

the SCAR to the

database.

3. The Supplier receives email

and navigates to the web and

reviews SCAR data

2. The SPEED database sends

an email to the supplier.

…attaches

document

files…

See

nex

t

slid

e

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16

SPEED sends an

email to the

SCAR owner

3. The Supplier attaches

files to the web page.

Web page sends

files to SPEED.

Supplier Intel4. The ME receives email and

reviews supplier response.

See

nex

t

slid

e

Communication & Data Flow –SCAR Response

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17

Communication & Data Flow–SCAR Response (cont.)

Example of the SCAR update notification

Date: Jun 8 2000 5:29PM

The supplier has updated the SCAR.The following actions were updated:

Containment ResponseSCAR Specifics:SCAR Number: 5723490 SCAR Title: testingCreate Date: Apr 20 2000 1:00PM Supplier Part: PEANUTSIntel Part: 640000-505Description: PRETZELS, LARGE, SALTED, 20OZ

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18

Communication & Data Flow–Detailed Email Example (Internal)

This Supplier Corrective Action Request (SCAR) defines a discrepant situation that requires yourimmediate action.

Please utilize the following web site:

https://supplier-preview.intel.com/SPEED/Reports/Quality/ScarDetail/ScarDetail.asp?eco_nbr=5706262&eco_rev=00

to obtain more detailed information of this discrepant situation that is directly affecting yourcompany.

Our procedures for SCAR requires that you provide Intel with the necessary corrective actionresponses per the dates outlined in the procedure. By going to the web site and reviewing thisSCAR, you will acknowledge receipt of this notification. Further acknowledgment and updatesshould include the dates upon which Intel will receive the following items:

Containment ResponseProduction Recovery PlanRework / Sort PlanRoot Cause ResponseCorrective Action Plan (Date Effective)Corrective Action Completion DatePermanent Preventative Action PlanValidation Data

Your prompt attention to this matter will avoid exposure to higher risks for Intel and you as thesupplier and will speed the development of continuous improvement.

SCAR Specifics:

SCAR Number: 5706262SCAR Title: Peanuts are out of spec limitCreate Date: 1/25/00 19:02:34Last Updated: 1/25/00 19:02:34Last Updated By:

Supplier Part:

Intel Part: 640000-505Description: PRETZELS, LARGE, SALTED, 20OZ

If you have any questions, please contact me.

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19

SupplierIntel

Communication & Data Flow –Review of Supplier Response

5. Intel materials engineer and the supplier use direct

communication to evaluate the supplier’s responses and

comment on the attached documents.

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20

SupplierIntel

Communication & Data Flow –SCAR Closure

Supplier navigates to website

and sees status as CLOSED.6. The Intel SCAR owner closes all

A/R’s with the supplier and closes

the SCAR in SPEED.

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21

Any Questions?

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22

Knowledge Check

1. What does SCAR mean?

a. Supplier chase action request

b. Supplier corrective application request

c. Supplier corrective action request

2. Who actually closes a SCAR in the SPEED?

a. Supplier

b. Intel ME

c. Both the supplier and Intel ME

Answers

are in the

Notes

section.

Click to

move to

the next

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23

Agenda

Section 1—Preliminaries

Goals and objectives

Audience and prerequisites

Definitions

Why Quality (SCAR) on the web?

How to view SCAR Information – Intel vs. Supplier

Site contact for SCAR

Section 2—Communication and Data Flow:

SCAR creation and notification

SCAR response

Intel review of supplier response

SCAR closure

(continued)

Section 3—Generating a SCAR

Create SCAR

SCAR system features

Lot Affected tab

Specs tab

Due dates tab

Minutes tab

Notify tab

Revision tab

Generate button

Notify button

Email example

Click to

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24

SPEED Create SCAR

This section covers how a SPEED SCAR:

Creates a Supplier Corrective Action Request

Generates email notifications to Intel

employees and Suppliers

The version of SPEED SCAR shown is:

SPEED v. 6.6.2

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25

SPEED Create SCAR: Create

SPEED requires MANAGE SCAR rights to create

a SCAR.

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Create

SCAR

New SPEED version 6.6.2

26

SPEED Create SCAR:

Each tab accepts information about the SCAR

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27

SPEED Create SCAR: General Tab

Users fill in text fields with white background

Enter general information about the SCAR

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Description

28

Who is the Supplier associated with SCAR

SPEED Create SCAR: Affected Supplier Tab

Affected Supplier

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29

SPEED Create SCAR: Lots Affected Tab

Type Lots Affected information into fields

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Lot Affected

30

SPEED Create SCAR: Specs Tab

SPEED generates a list based on the information

provided in the General tab.

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Specs

31

SPEED Create SCAR: Due Dates Tab

Current status of all SCAR ARs

Due dates default from SPAM or users complete

SPEED required fields are acknowledged

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Due Dates

32

SPEED Create SCAR: Minutes Tab

SPEED records meeting date and time

Users record meeting notes below

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Minutes

33

SPEED Create SCAR: Notify Tab

Use up to ten external e-mail addresses

Use Insert Line function to add fields

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Notify

Non-checked recipients

are on the cc list.

34

Document supplier Containment ARs and

provide due and completion dates

SPEED Create SCAR: Containment ARs Tab

Containment ARClick to

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List Ars, owner, due and completion dates.

Use Line Insert function to add multiple ARs

SPEED Create SCAR: General ARs Tab

General AR

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36

Provide summary and description of root

cause for supplier’s SCAR

SPEED Create SCAR: Root Cause Tab

Root CauseClick to

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Provide descriptions and dates for

Corrective ARs

SPEED Create SCAR: Corrective ARs Tab

Corrective ARClick to

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38

SPEED Create SCAR: Revisions Tab

SPEED generates the name, date and

description of changes

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Revisions

39

Any Questions?

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40

Knowledge Check

Click to

reveal

next

question

or answer

1. In SPEED, what type of information do you find from the “Due Dates” tab?a. The supplier’s SCAR tasks status and dates

b. Intel’s requested tasks and due dates to the supplier

c. both a and b

2. True or False: A SCAR is created in SAP?

41

Knowledge Check

3. True or False: The “Notify” tab is

where you define both internal and

external notification recipients.

4. True or False: On the “Notify” tab,

you can can add up to 20 external e-

mail addresses.

Answers

are in the

Note

section.

Click to

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the next

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42

SPEED Create SCAR: Not Done Yet….

Data is in the SCAR, but some steps still

need completion:

Attach files to SCAR (Attach files button)

See SPEED SCAR training

Generate the SCAR (Generate button)

Determine which email to send - general or eBiz

Review the email to be sent out (Notify button)

Send the email (Send button)

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43

SPEED Create SCAR: Generate Button

SCAR Generation Send Response dialog box

Determines notification method

E-mail

Hardcopy

Limited web access (e-Bus project)

Creates Word document SCAR memo

SPEED can perform SCAR Generation multiple times

Word document fills with current information Saved in

the SCAR record

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44

SPEED Create SCAR: Generate Button (cont’d)

Materials engineer submits the SCAR

GenerateClick to

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45

SPEED Create SCAR: Generate Button Notification Methods

Notification Method

Distribution List

E-Mail Text Attachments

Blank Internal ONLY General No

E-mail Internal & External

General Yes

Hard Copy Internal ONLY General Yes

Limited Web Access

Internal & External

Limited Web Access

Available on the website

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46

SPEED Create SCAR: Generate Button (cont’d)

The Word document may be:

attached to the SCAR

saved to disk

printed

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47

SPEED Create SCAR: Notify Button

The Notify button opens an email window which:

Displays the distribution list

Provides the Send button

Notif

y

Send

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48

Any Questions?

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49

Knowledge Check

Click to

reveal

next

question

or answer

1. How many “notification methods” are there for a SPEED SCAR?a. Four

b. Three

c. Two

d. One

2. True or False: Use the “Generate” button to generate a Word document containing the SCAR letter.

3. True or False: The “Notify” button creates the email to be sent out to the distribution, base on the distribution list is defined in the “Notify” tab?

50

Agenda (cont.)

Section 4—Supplier

Reviews SCAR via

Web

Section 5—Getting

access to

Supplier.intel.com

Section 6—

Responding to a

SCAR via

Supplier.intel.comClick to

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51

Supplier Reviews SCAR via Web

Where you are in the process…

1. ME generates a SCAR in

the system database.

Saves the SCAR

to the database.

3. Receives email,

navigates to the web

and reviews SCAR data

SupplierIntel

Attaches

document

files

2. The database sends an

email to the Supplier

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52

Accessing SCAR Info on the Web

Get information to SCAR two ways:

Log on to the Supplier Info web site

https://supplier.Intel.com/infoweb

Click on the internet hypertext link in the

SCAR email notificationClick to

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https://supplier.intel.com/infoweb

53

Accessing SCAR Info on the Web

To access SCAR information on the web:

Logon to the portal:

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54

Accessing SCAR Info on the Web

Select Materials Engineering

Select Quality

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55

To: Joe Suppler@ACMESUPPLY.COM

Date: 10/21/99 15:46:43

Subject: Supplier Corrective Action Request

This Supplier Corrective Action Request (SCAR) defines a discrepant situation

that requires your immediate action.

Please refer to the following web address for a detailed description of the SCAR

issue:

https://sps-

proto.fm.intel.com/SPEED/Reports/Quality/ScarDetail/ScarDetail.asp?eco_nbr=5690139&eco_rev=00

By logging onto the above website, you are acknowledging receipt of this SCAR.

Our procedures for SCAR requires that you provide Intel with the necessary

corrective action responses per the dates outlined in the SCAR.

Your prompt attention to this matter will avoid exposure to higher risks for Intel and

you as the supplier and will speed the development of continuous improvement.

If you have any questions, please contact me at 800-555-1234.

Sincerely,

Intel SCAR Owner

Accessing SCAR Info on the WebEmail Notification

This is a sample Notification Email.

Follow the link below to access the SCAR

Detailed Report on the Supplier Info web page.

Click to

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56

Any Questions?

Click to

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57

Knowledge Check

1. Name two ways you can access a SCAR once

you receive notification by email:

a. Go to http://www.intel.com and use the search

engine to find your SCAR.

b. Click on the SCAR hyper-link in your email

notification.

c. Look for a letter from your Intel Commodity

Manager telling you where to go.

d. Logon to https://supplier.intel.com/infoweb/, then

look for the Quality link under the Materials

Engineering tab.

Answers are

in Note

section.

Click to

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58

Agenda (cont.)

Section 4—Reviewing

to a SCAR

Section 5—Getting

access to

Supplier.intel.com

Section 6—

Responding to a

SCAR via

Supplier.intel.comClick to

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59

Getting Access toSupplier.intel.com

1. Submit names to Commodity Manager of all personnel that need access. The Commodity Manager approves each account request.

2. Sign-up for an account at https://supplier.intel.com/seem/Request access to these applications:

▪ PDM

▪ Quality

3. Receive email notification on account and access approvals

4. Logon to https://supplier.intel.com/infoweb

5. Select the Materials Engineering tab, select Quality

Refer to the User Guide for more detailed information:http://ebg.intel.com/MeB/training_toolbox.asp

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60

Request Access to Quality and PDM

1. Register for an account on https://supplier.intel.com/seem/

2. Request access to: Supplier Info-PDM

Supplier Info-Quality

Supplier Info – Quality

Supplier Info - PDM

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61

Log on to Quality & PDM

1. Go to https://supplier.intel.com/infoweb/

2. Click on the log in tab

Click Your Supplier Info

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62

3. Type in your Supplier Login ID

4. Click on the Submit button

Log on to Quality & PDM

Click the Submit button

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63

Log on to Quality & PDM

4. Type in your password

5. Click Submit button now to change slide

Click the Submit button

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64

Navigating the Supplier Portal

1. Point to the Materials Engineering tab

2. From the menu, click Quality

Click on Quality

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65

Any Questions?

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66

Knowledge Check

What is the first thing you must do to be able

to respond to a SCAR via the web?Click each

question to

reveal correct

answer.

Click to

change slide.

a. Point to the Materials

Engineering tab.

b. Logon to Supplier.intel.com

c. Select the Summary Report so

you can view all your SCARs.

d. Sign up for a Supplier account

at Supplier.intel.com

67

Agenda (cont.)

Section 4—Reviewing

to a SCAR

Section 5—Getting

access to

Supplier.intel.com

Section 6—

Responding to a

SCAR via

Supplier.intel.comClick to

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68

Supplier Responds to SCAR

Where you are in the process…

SPEED sends an

email to the

SCAR owner

4. Receives email and

reviews supplier response3. Attaches files

to the web page

Web page sends

files to SPEED

SupplierIntel

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69

Quality - SummaryAll Item Report

The Summary screen lists all

SCARs issued to your company

SCAR Report List

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70

Quality - SummaryAll Item Report

Use the Report Menu to view All, Active

or Closed SCAR reports

Report Links

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71

Quality - SummaryAll Item Report

Each SCAR item has a link for viewing its

Detailed Report

Detailed Report Link

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72

Quality - SCARDetailed Report

Email notification links to Detailed Report

Access other reports from Report Menu

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73

Quality - SCARSpecification Report

The Specification Report lists all applicable

specifications

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74

Quality - SCARLots Affected Report

The Lots Affected report provides detailed information about the affected lots

NOTE: Notify your Intel contact if the lot information is not correct

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75

Quality - SCARResponse Report

Attach your responses to the SCAR on this screen

Click to

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76

Response Report in Detail

Supplier performs these actions to close

out the SCAR

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77

Response Report in Detail

A blank Requested By Intel date indicates

that no response is required

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78

Response Report in Detail

Accessing the SCAR web application for the first

time automatically generates an

“Acknowledgement Date”

Submitting a document for a particular action

automatically generates a response dateClick to

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79

Response Report in Detail

You must complete the action by the “Requested by Intel” date

Notify your Intel contact if you cannot meet the “Requested by Intel” date

Click to

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80

Response Report in Detail

Enter a file descriptionDo not use the symbols ! @ # $ % ^ & * in your file name

Click to

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81

Response Report in Detail

Select an action to respond to

Corrective Action Completion

x

Click to

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82

Response Report in Detail

SCAR records your response and the date

you click on the Submit Response button

Corrective Action Completion

x

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83

Response Report in Detail

Click the Submit Response button to

complete the task

Corrective Action Completion

x

Click to

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84

Response Report in Detail

Click the Browse… button to attach the file to the

Response Report

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85

Response Report in Detail

Select the file from the Choose Filedialog box and click on Open

Click to

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86

Response Report in Detail

Click on the Continue button to submit the

report and your file attachment

File Name

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87

Quality Minutes Screen

Record and update meeting minutes

Click to

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88

Quality Minutes Screen

Click on a yellow bar to collapse

Quick summary view of all minutes

Click on Bar to Open

and Close Reports

Bars with orange outline open and collapse.

Bars with blue outlines do not.

Click to

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89

Quality Minutes Screen

Click on the New Minutes bar to create

a new minutes form

Add minutes to either open and closed SCARs

Click on Bar

Blue button opens menu

Use arrows to change

month and yearSave

Click to

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90

Quality – Root Cause ReportType SCAR explanation into fields

Save button sends report to Intel

You must complete the Root Cause to close a SCAR

Save

Click to

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91

Quality – Containment AR

Initial view shows all Containment actions required (ARs) for the SCAR

Close all Containment ARs prior to SCAR closure

Save

Buttons open

calendars

Click to

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92

Quality – Containment AR

Click on yellow bar to collapse

Quick summary view of all reports

Click to

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93

Quality – Containment AR

Click on the New Containment AR bar

to open a new Containment Report

Save

Buttons open

calendars

Click on Bar

Click to

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94

Quality – General AR

The General AR link provides a management tool

for General ARs

Close all General ARs prior to SCAR closure

Click to

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95

Quality – Corrective AR

The Corrective AR link provides a management

tool for Corrective ARs

Close all Corrective ARs prior to SCAR closure

Click to

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96

Quality - Files

Download files from Intel or Supplier

Click to

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97

Quality - Files

Determine where to save the file

Know were to store it before you begin

Click to

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98

Quality - Files

99

Other Quality Reports

Quality Reports menu provides access to

other reports within eSCAR

Place your mouse over the menu to open it

Click to

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100

CM Receives Response

Where you are in the process…

SPEED sends

an email to the

SCAR owner

4. Receives email and reviews

supplier response3. Continued …

Attaches files to

the web page

Web page sends

files to SPEED

SupplierIntel

Click to

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101

Intel and Supplier Communicate

Commodity Manager and Supplier evaluate

response and attached documents.

SupplierIntel

5. Intel ME and the Supplier use direct communication to

evaluate the Supplier’s responses and comment on the

attached documents.Click to

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102

SCAR Closure

After SCAR evaluation, SCAR status is

changed to Closed.

Closed = Yes Open = No

Click to

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103

Questions?

Click to

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104

Knowledge Check

What does the Supplier do when they receive a

SCAR?

a. Go to https://supplier.intel.com/infoweb and

access the Quality reports.

b. Click the link in the email SCAR notification

to get to the correct online SCAR report.

c. Access the Closed reports for this SCAR.

d. Fill out the required data on the Submit

Response Report for the appropriate

SCAR.

Click each

answer to

reveal the

correct

response.

Click to

change slide.

105

Knowledge Check

What happens after the Supplier submits a

response?

a. The Intel Commodity Manager calls a

meeting.

b. The Intel Commodity Manager receives

an email and reviews the response.

c. Nothing. All interaction is handled via

https://supplier.intel.com/infoweb.

d. The Intel Commodity Manager and the

Supplier communicate directly to review

the response.

Click each

answer to

reveal the

correct

response.

Click to

change slide.

106

Any Questions?

Click to

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slide.

107

Summary

This course covered how:

The SCAR process flows from Intel and

Suppliers

Suppliers access and respond to SCARs

via the web Quality web application

To view the SCAR details

To attach files to a SCAR response

To generate Quality reports via the web

Click to

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Materials Engineering SPEED SCAR & Web SCARAbout the Training MaterialAgendaAgenda (cont.)Goals/ObjectivesAudience and PrerequisitesDefinitionWhy Quality (SCAR) on the Web?Why Quality (SCAR) on the Web? (cont.)Why Quality (SCAR) on the Web? (cont.)How to view SCAR Information – Intel vs. SupplierAny Questions?AgendaSCAR Communication and Data Flow Communication & Data Flow – SCAR Creation and NotificationSlide 16 Communication & Data Flow– SCAR Response (cont.)Communication & Data Flow– Detailed Email Example (Internal)Communication & Data Flow – Review of Supplier ResponseCommunication & Data Flow – SCAR ClosureAny Questions?Knowledge CheckAgendaSPEED Create SCARSPEED Create SCAR: CreateSPEED Create SCAR: SPEED Create SCAR: General TabSPEED Create SCAR: Affected Supplier TabSPEED Create SCAR: Lots Affected TabSPEED Create SCAR: Specs TabSPEED Create SCAR: Due Dates TabSPEED Create SCAR: Minutes TabSPEED Create SCAR: Notify TabSPEED Create SCAR: Containment ARs TabSPEED Create SCAR: General ARs TabSPEED Create SCAR: Root Cause TabSPEED Create SCAR: Corrective ARs TabSPEED Create SCAR: Revisions TabAny Questions?Knowledge CheckKnowledge CheckSPEED Create SCAR: Not Done Yet….SPEED Create SCAR: Generate ButtonSPEED Create SCAR: Generate Button (cont’d)SPEED Create SCAR: Generate Button Notification MethodsSPEED Create SCAR: Generate Button (cont’d)SPEED Create SCAR: Notify ButtonAny Questions?Knowledge CheckAgenda (cont.)Supplier Reviews SCAR via WebAccessing SCAR Info on the WebAccessing SCAR Info on the WebAccessing SCAR Info on the WebAccessing SCAR Info on the Web Email NotificationAny Questions?Knowledge CheckAgenda (cont.)Getting Access to Supplier.intel.comRequest Access to Quality and PDM Log on to Quality & PDMLog on to Quality & PDMLog on to Quality & PDMNavigating the Supplier PortalAny Questions?Knowledge CheckAgenda (cont.)Supplier Responds to SCARQuality - Summary All Item ReportQuality - Summary All Item ReportQuality - Summary All Item ReportQuality - SCAR Detailed ReportQuality - SCAR Specification ReportQuality - SCAR Lots Affected ReportQuality - SCAR Response ReportResponse Report in DetailResponse Report in DetailResponse Report in DetailResponse Report in DetailResponse Report in DetailResponse Report in DetailResponse Report in DetailResponse Report in DetailResponse Report in DetailResponse Report in DetailResponse Report in DetailQuality Minutes ScreenQuality Minutes ScreenQuality Minutes ScreenQuality – Root Cause ReportQuality – Containment ARQuality – Containment ARQuality – Containment ARQuality – General ARQuality – Corrective ARQuality - FilesQuality - FilesQuality - FilesOther Quality ReportsCM Receives ResponseIntel and Supplier CommunicateSCAR ClosureQuestions?Knowledge CheckKnowledge CheckAny Questions?Summary