#IoTMan

MAXGaining competitive advantage by applying IoT to transform

maintenance servicesFebruary 7, 2017 | Sascha Froemming

thyssenkrupp Elevator

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thyssenkrupp Elevator

+50,000 employees

+24,000 service technicians

1.2 million units under maintenance

€7.5 billion in sales

900 locations

150 countries

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Since 2000, thenumberofhigh-rises

(>200 m) has

tripled70%of the global

population will beliving in cities

by 2050

As urban populations increase,

buildings in cities are growing taller

to accommodate them.

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Each day

More than 1 billion people use elevators

Elevators are considered the safest mode of transport

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2019

$44 bn

2014

$56.3 bn

Global elevatorservice market

Urbanization is favoring growth

Source: Freedonia Study Oct 2014

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New Yorkers

waste 16.6 years of time

waiting for elevators

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Digitalization – An unstoppable trend

7.6 billion

7.2 billion

6.8 Billion

World population

Source: Cisco IBSG. 2011

Connecteddevices

Connecteddevices per

person

6.3 Billion

0.5 billion

0.08

12.5 billion

1.8

25 billion

3.476.58

More connected

devices than

people

2003 2010 2015 2020

50 billion

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200 million 25 billionconnected devices

The Internet of Things progressively disrupts the way we live and work

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Very conservative industry with a large

installed base

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When do we know something is wrong?

…the building manager or someone inside the elevator calls us…

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Wouldn’t it be great to be proactive?

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Meet the elevator: a typical stand-alone system…

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Enter M2M: enabling the elevator to send data to the Cloud

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Enter the Cloud: big data, smart algorithms, integrated with various backend systems

ERP ERP ERP

CRM

CRM

CRM

Storage analytics

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Enter mobility and dashboard: user friendly interface with the system

ERP ERP ERP

CRM

CRM

CRM

ManagersDispatchersRemote engineers

TechniciansStorage analytics

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150,000 emergency calls

4 mil. callbacks in USA

USA

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OUT OF SERVICE10 million hours downtime

100,000 emergency calls

Germany190

million hoursdowntime worldwide

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MAX is a new system that enables us to perform like never before

Remote Command & Control

Predictive maintenance

Effective troubleshooting

Remote monitoring

MAX ultimately provides better value for our customers

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A potential 50% decrease in elevator downtime

MAX till date

+40,000 elevators already connectedGlobal goal: Connect 180,000 elevators to the cloud by end 2017

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"When someone like thyssenkrupp gets really good at predicting failure, that puts pressure on Otis. When somebody who is tracking materials is able to do so more efficiently, that puts pressure on their competitors.“

Kevin Miller, Principal Program Manager, Microsoft CorporationMarch 23, 2016, CIO Magazine

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Hands-free with Microsoft HoloLens

The next step…

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Our future will be much different