Max Sales Guide - Net2Phone...Can support a Hospitality Management System (HMS) billing system _ Supports inbound calling from another Max or IP Phone __ Supports remote calling _

M a x S a l e s G u i d e

Document1 11/5/01 2:01 PM Page 1

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ContentsIntroduction 2

Max™ Product Family Comparison 3

Product Snapshots 4IP Phone™ 4Max 4™ 5Max 8™ 6Max 8 Plus™ 7Max 8/16™ 8Max T1/E1™ 9

Max Series Benefits 10

Which Version of the Max Do I Need? 12FXS vs. FXO 12Flowchart 13Connecting analog phones to the Max (FXS version) 14Connecting the Max to a PBX 15

PBX basics 15Analog PBXs (Max FXO solution) 17Analog PBXs (Max FXS solution) 18Digital PBXs (Max T1/E1 solution) 19

Application Diagrams 20Calling from one Max to another 20Hotel/Motel or Internet Café Application 21

Reference 22Frequently Asked Questions 22Technical Specifications 24Max Bandwidth Requirements 30VoIP Overview 31Glossary 32

Contacts 39

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IntroductionNet2Phone® is recognized as the first company to bridge the Internet with the public switched telephonenetwork (PSTN), currently routing millions of VoIP (Voice over Internet Protocol) minutes daily,transmitted by thousands of customers worldwide. Net2Phone delivers voice and enhanced services overIP networks for businesses, telecommunications companies and consumers worldwide and is now rollingout a sophisticated class of business products.

These products feature solutions for a variety of corporate environments, ranging from the IP Phone™,perfect for a SOHO or single office user, to the Max T1/E1™, which connects to a digital PBX and cansupport an office of over 100 users.

The Max™ gateway technology provides the ability to make inexpensive business calls over Net2Phone’smanaged IP network, bypassing much of the traditional phone network. By simply connecting thesedevices to a LAN or any Ethernet connection, corporate customers can now call or fax anywhere in theworld at incredibly low rates and also utilize a new suite of business level telecommunication services.

As these products integrate seamlessly with a current corporate LAN and phone system, the return oninvestment can be easily measured and quickly realized. No additional infrastructure is necessary. Infact, the addition of these products can actually extend the life of a company’s PBX system.

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Max™ Product Family Comparison

The versatile Max series can support a wide range of office environments. The product line starts with theMax 4, which is ideal for offices with up to 16 users.* The series features scalable solutions all the way tothe Max T1/E1 that can support users on a digital PBX system. The Max series connects to the Ethernetport on a network (LAN or DSL/cable modem/ISDN with router). Then, it simply integrates with orcompliments a current phone system by accepting standard analog phones/faxes or connecting to a PBXsystem.

Product # of Ports # of UsersSupported*

Interface Configuration

Max 4™ 4 16 FXS only 4 FXSMax 8™ 8 32 FXS only 8 FXSMax 8 Plus™ 8 32 FXS or FXO 8 FXS or 8 FXO or 4

FXS + 4 FXOMax 8/16™ 8/16 32/64 FXS or FXO CustomizableMax T1/E1™ 24 (T1)/30

(E1)96/120 Digital 24(T1)/30(E1) virtual

ports

*Based on calling patterns of 4-1. For example, this is assuming approximately one out of every fourpeople in the office would be using the phone at a given time. Calling patterns may be heavier or lighterin certain environments.

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Product Snapshots

IP Phone™

Primary Customers:SOHO, satellite office or single user ina corporate environment (ease ofinstallation allows for end user set-up)

Network Interface:• 10BaseT interface (connects to LAN

or DSL/cable modem/ISDN withrouter through Ethernet port)

• RJ-45

Item #: 401-7601UPC Code: 685343-07601-3

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Max 4™

Primary Customers:Small businesses, satellite offices, callcenters

Telephone Interface:• Features four RJ-11 ports to

accepts up to four standard(analog) phones or fax machines

• Can also connect to a PBX or KPSthrough the analog trunk card(COIC/COIB)

• FXS only

Network Interface:• 10/100BaseT• RJ-45 connection

Item #: 404-7704UPC Code: 685343-07704-1

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Max 8™

Primary Customers:Small businesses, satellite offices andcall centers not necessarily concernedwith adding additional users to thesame unit in the future

Telephone Interface:• Features eight RJ-11 ports to

accept up to eight standard(analog) phones or fax machines

• Can also connect to a PBX or KPSthrough the analog trunk card(COIC/COIB)

• FXS only


Item #: 408-7702UPC Code: 685343-07702-7

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Max 8 Plus™

Primary Customers:Small businesses, satellite offices andcall centers, especially those looking tointegrate the unit with the analogconnections on a PBX

Telephone Interface:• Features eight ports (8 FXS or 8 FXO

or 4 FXS + 4 FXO) for flexibility inconnecting to the analogconnections on a PBX

• FXO ports enable integration with aPBX/KPS through an analog line card(SLIC/SLIB)

• FXS ports accept standard (analog)phones and/or fax machines or alsoconnect to an analog trunk card(COIC/COIB) of a PBX


Item #: 404-7705UPC Code: 685343-07705-8

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Max 8/16™

Primary Customer:Businesses looking for flexible connectivityoptions and the ability to expand usage

Telephone Interface:• Features eight ports (customizable in any

combination of FXS or FXO) for flexibilityin connecting to the analog connectionson a PBX

• Can add an eight port upgrade for a totalof 16 ports (item # 408-7708)

• FXO ports enable integration with aPBX/KPS through an analog line card(SLIC/SLIB)

• FXS ports accept standard (analog)phones and/or fax machines or alsoconnect to an analog trunk card(COIC/COIB) of a PBX

Network Interface:• 10BaseT• RJ-45 connection

Item #: 408-7701UPC Code: 685343-07701-0

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Max T1/E1™

Primary Customer:Corporations looking to integrate theunit with a digital PBX system

Telephone Interface:• Connects to a digital PBX through the

T1 or E1 card• Digital connection enables 24 (T1) or

30 (E1) simultaneous calls

Network Interface:• 10BaseT• RJ-45 connection

Item #: 408-7901UPC Code: 685343-07901-4

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Max™ Series Benefits

The benefits of the Max series include:

1) Reduced rates on calls to phones or faxes anywhere in the world2) Even greater savings on calls from one Net2Phone device to another3) Easily added to a corporate network and seamlessly interfaces with a current phone system4) Provides a platform for value-added telephony services5) Simple solution for end-user, who will not have to learn a complicated new phone system6) Improved call quality versus standard VoIP calling

1) Reduced rates on calls to phones or faxes anywhere in the worldWith the Max, low-cost calls can be placed to any phone or fax machine in the world. The caller and thereceiver of the call need not be on the same network or have the same hardware in order to realizesavings. Corporations can dramatically reduce their domestic and international communication costs,saving up to 70%.

2) Even greater savings on calls from one Net2Phone device to anotherCalls placed from any Max or Net2Phone IP Phone to another are billed at an extremely low per minuterate. With this in mind, corporations with overseas or satellite offices can place a Max in each office, or anIP Phone in a single-user office, to experience even greater savings. So, in addition to the cost-savings oncalls to any phone in the world, these products enable even greater savings for calls from one device toanother.

3) Easily added to a corporate network and seamlessly interfaces with a current phone systemVery simply, a business can reap the cost-saving benefits of the Max without upsetting their currentinfrastructure. The Max connects seamlessly to an existing corporate LAN/Ethernet port and can be easilyintegrated into a PBX system. By ensuring high-quality calling without additional investment ininfrastructure, corporations can easily measure and realize a fast return on investment. (Please see MaxBandwidth Requirement chart on page 30 for more details on connectivity options).

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4) Provides a platform for value-added telephony servicesIn addition to low-cost calling, the Max provides a gateway to a host of value-added telephony services.Current and future services include voice activated dialing, unified messaging, voice email retrieval, global“800” numbers and remote dial-in.

5) Simple solution for end-user, who will not have to learn a complicated new phone systemWhether a user is calling from a standard phone connected to the Max or a phone on the PBX that isintegrated with the Max, their calling experience is seamless. Normally, users just need to dial a specificdigit to access the Max, much like they would normally dial a “9” to access the PBX. In this way,productivity is not lost in the process of learning a complicated new phone system. The PBX can also beprogrammed to route long distance calls automatically through the Max, making the dialing processseamless to the end user.

6) Improved call quality versus standard VoIP callingAs calls are routed over Net2Phone’s private network and not just the public Internet, the quality ofservice is greatly improved. The Max also features G.168 echo cancellation technology, further improvingthe call quality.

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Which Version of the Max™ Do I Need?

FXS vs. FXO

Feature FXS FXOCan attach standard analogphones or faxes

_

Can attach to a PBX through ananalog trunk card

_

Can attach to a PBX through ananalog line card

_

Features IVR functionality _Supports inbound PSTN calling _Can support a HospitalityManagement System (HMS) billingsystem

_

Supports inbound calling fromanother Max or IP Phone

_ _

Supports remote calling _

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FlowchartFirst, you must qualify that your customer has:1) A network2) At least 17 Kbps throughput per line3) A static or DHCP Internet connection

Then, you need to ask:

Will you be connecting the Max to a PBX or to analog phones?

Analog phones/Faxmachines

How many usersare in the office?

What type of PBX do you have?

Max T1/E1

Digital PBX (withT1/E1 connection)

PBX

PBX/KPS w/Analog Trunk Card(COIC/COIB)

PBX/KPS w/Analog LineCard(SLIC/SLIB)

16 orless

32andthis# willnotgrow

32 andthis #maygrow

Max 4(FXS) Max 8/16

(FXS)

Do you want the flexibilityto be able to change toFXO ports in the future?

No Yes

Max 8Max 8 Plus(FXS)

How many usersare in the office?

32 andthis #willnotgrow

32 andthis #maygrow

Max 8Plus(FXO)

Max8/16(FXO)

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Connecting analog phones to the Max™ (FXS version)If your customer plans to connect analog phones or fax machines to the Max, they would need an FXS (Foreign Exchange Station) version.Standard analog phones simply connect to an FXS version of the Max with an RJ-11 cable. The diagram below shows all the connectionsnecessary to operate an FXS version of the Max:

1 Telephone/Fax ConnectionsStandard analog telephones and fax machines connect to the analog FXS ports with RJ-11 cables.

2 LAN Ethernet ConnectionsTo connect the Max to the LAN, plug the RJ-45 LAN jack from the hub or router into the LAN port on the Max.

3 PC ConnectionTo initially configure the Max, you can either:a) Connect it to a PC by using a 9-pin RS-232C cable to connect the PC’s COM1 serial port to the Max console (pictured above) ORb) Use a telephone connected to an FXS port to acquire an IP address. Then, you will need to use a PC for the initial account setup. This PC should be on the

same network but does not have to be connected directly to the Max.

4 AC Power ConnectionPlug the Max into a power outlet.

Note: When only analog phones are connected, the FXS version of the Max does not support inbound PSTN calling, butyou can receive calls (via *72) from other Max units.

PWR AC 110-240VCONSOLESERIALLANE1/T1MPU

BLK

AVU1 2 3 4 5 6 7 8

1 2 3 4

5 6 7 8 SYN LRX SRX

OPR LTX STX

AVU1 2 3 4 5 6 7 8

1 2 3 4

5 6 7 8

1 2 3

4 5 6

7 8 9

* 8 #

Hubor

Switch

Power4 3 2 1 Uplink5

AnalogTelephone

FXS Port

FXS Port

1 2 3

4 5 67 8 9

* 8 #

AnalogTelephone

4

3

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Connecting the Max™ to a PBXBy connecting the Max to a PBX, additional features such as inbound PSTN calling and remote calling can be supported.Basically, an analog PBX would require an FXS or FXO version of the Max. The primary determinant between FXS and FXO isthe type of card and available ports present on the PBX. On the other hand, a digital PBX would require the Max T1/E1. Tobetter understand all of the terminology involved, below is a basic PBX overview as it relates to the Max.

PBX basicsAs you know, a PBX (Private Branch Exchange) is a phone system that takes a number of telephone lines from the outsideworld and makes them available throughout an office. Users on a PBX share a certain number of outside lines within thecompany and have to dial a special number, such as “9”, to access an outside line. Theoretically, not everyone within thecompany uses an outside line at the same time, so the number of outside lines on the PBX is usually equal to some number lessthan the number of employees. In this way, utilizing a PBX is more cost effective than connecting an external telephone line toevery telephone within an organization. Here are a few key terms you should be familiar with:

Analog Line Card An analog line card is a type of card featured on a PBX. The analog line card is used to connect anFXO version of the Max. Another name for an analog line card is a SLIC/SLIB (Subscriber LineInterface Card/Board).

Analog Trunk Card An analog trunk card (ATC) is another type of card featured on a PBX. The analog trunk card isused to connect an FXS version of the Max. Another name for an analog trunk card is a COIC/COIB(Central Office Interface Card/Board).

CO/CO Line/Trunk Line CO stands for Central Office, typically the location where the phone company stores their telcoequipment. CO lines are physically run from this location to a business or home. A CO line is aline with a phone number (i.e. 973-412-4444) that carries calls into and out of a residence orbusiness. In a business environment, these lines are typically connected to a PBX, allowing phonesconnected to the PBX to carry phone calls into and out of the building.

Extension Lines Extension lines refer to the individual telephone stations on a PBX that have a separate extensionnumber. An extension line is a line to the PBX, not an actual outside telephone line. Extensionlines can be connected to a multi-port extension card that is attached to the PBX. When oneextension is used to dial another, the PBX acts as a voice router to transport and carry the call tothe appropriate extension.

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Hunt Group A hunt group refers to a group of related phones that can be set up to share particular lines. Forexample, a hunt group can be established when connecting a Max FXO unit to a PBX. Whenmultiple FXO ports on the Max are connected to the PBX, the phones on the PBX can beprogrammed to share these lines. Users would dial their hunt group code, such as “4000”, to haveaccess to any of the available lines. The PBX accomplishes this by handing off the calls to the nextavailable FXO port on the Max. The user would only receive a busy signal if all of the lines of thehunt group were busy. Or, in this case, the PBX could be programmed to automatically hand thecall off to the traditional PSTN phone system. A hunt group can also be established for a Max FXSunit connected to a PBX.

IVR IVR (Interactive Voice Response) refers to the voice message options that can greet a Max FXOcaller. For example, a Max connected to a PBX extension can be set to greet the caller with amessage such as “Welcome to Net2Phone”, can require a password prior to granting access, or beset to simply provide a standard dial-tone once accessed. As mentioned above, only FXO portsprovide IVR access. Instructions for customizing the IVR, such as providing personalized voicemessages in another language, are included in the user documentation.

Key System A key system is a telephone system that, for our purposes, is similar to a PBX in most respects.One of the major differences, however, is that each extension on the system has buttons to directlyreach an outside line. Users on a key system do not have to dial a special number, such as “9”, toreach an outside line. Key systems are sometimes referred to as a KTS (Key Telephone System) ora KPS (Key Phone System). The Max product line has the same connection requirements for a KeySystem as a PBX.

RJ-11 RJ-11 refers to the physical connection utilized in standard analog phones. An RJ-11 cord connectsan analog phone to a standard, home phone jack.

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Analog PBXs (Max™ FXO solution)If your customer has an analog PBX with an available analog line card (SLIC/SLIB), the optimal Max solution is an FXO (ForeignExchange Operator) version. To connect an FXO version of the Max to an analog PBX, simply use RJ-11 cables to connect theanalog line card to the FXO ports on the Max. If only one FXO port on the Max is connected to the PBX, all of the users on thePBX will be sharing this one line. If more lines are desired, simply connect multiple FXO ports to the PBX. Then, a hunt groupcan be established so that the users are sharing multiple lines. The diagram below shows all the connections necessary tooperate an FXO version of the Max:

1

2

3

4PWR AC 110-240VCONSOLESERIALLANE1/T1MPU

BLK

AVU 1 2 3 4 5 6 7 8

1 2 3 4

5 6 7 8 SYN LRX SRX

OPR LTX STX

AVU1 2 3 4 5 6 7 8

1 2 3 4

5 6 7 8

Hubor

Switch

PBXSwitch


Connects to SLIC(SLIB or SLT) card,FXS card or Station

card of PBX

1 2 3

4 5 6

7 8 9

* 8 #

PBXTelephonePSTN

FXOPort

PBX: Private Branch Exchange

PSTN: Public Switched Telephone Network

SLIC/SLIB: Subscriber Line Interface Card/Board

SLT: Single Line Terminal or Telephone(analog telephone)

Trunk /CO Line: Line from Central Office switch

1 PBX ConnectionsConnect the analog line card to theFXO ports on the Max with RJ-11cables.

2 LAN Ethernet ConnectionsTo connect the Max to the LAN,plug the RJ-45 LAN jack from thehub or router into the LAN port onthe Max.

3 PC ConnectionTo initially configure the Max, youmust connect it to a PC. Use a 9-pin RS-232C cable to connect thePC’s COM1 serial port to the Maxconsole. (Note: If there is an FXSport also available on the Max, youcan configure it with a phoneconnected to the Max and a PC onthe same network, as outlinedearlier)


Note: IVR functionality isavailable with an FXO version ofthe Max.

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Analog PBXs (Max™ FXS solution)If your customer has an analog PBX with an available analog trunk card (ATC, COIC/COIB), an FXS (Foreign Exchange Station)version of the Max can be used. To connect an FXS version of the Max to an analog PBX, simply use RJ-11 cables to connectthe analog line card to the FXS ports on the Max. If only one FXS port on the Max is connected to the PBX, all of the users onthe PBX will be sharing this one line. If more lines are desired, simply connect multiple FXS ports to the PBX. Then, a huntgroup can be established so that the users are sharing multiple lines. The diagram below shows all the connections necessaryto operate an FXS version of the Max with an analog PBX:

1

2

3

4PWR AC 110-240VCONSOLESERIALLANE1/T1MPU

BLK

AVU1 2 3 4 5 6 7 8

1 2 3 4

5 6 7 8 SYN LRX SRX

OPR LTX STX

AVU 1 2 3 4 5 6 7 8

1 2 3 4

5 6 7 8

1 2 3

4 5 67 8 9

* 8 #

Hubor

Switch

PBXSwitch


AnalogTelephone

Connects to COIC(COIB or Trunk) card,or FXO card of PBX

1 2 3

4 5 6

7 8 9

* 8 #

PBXTelephonePSTN

FXS Port

FXS Port

CO Line COIC/COIB: Central OfficeInterface Card/Board

PBX: Private BranchExchange

PSTN: Public SwitchedTelephone Network

Trunk/CO Line: Line from CentralOffice switch

1 PBX ConnectionsConnect the analog trunk card to the FXS portson the Max with RJ-11 cables.

2 LAN Ethernet ConnectionsTo connect the Max to the LAN, plug the RJ-45LAN jack from the hub or router into the LANport on the Max.

3 PC ConnectionTo initially configure the Max, you must connectit to a PC. Use a 9-pin RS-232C cable to connectthe PC’s COM1 serial port to the Max console.(Note: You can configure an FXS version with aphone connected to the Max and a PC on thesame network, as described earlier)


Note: IVR functionality is not available with anFXS version of the Max. If the PBX only has anavailable analog trunk card and this feature isrequired, an analog line card must be added andan FXO version of the Max must be used.

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Digital PBXs (Max T1/E1™ solution)Most new PBXs are digital. If your customer has a digital PBX, the optimal Max solution is the Max T1/E1. To connect the MaxT1/E1 to a digital PBX, simply use an RJ-48 cable to connect the T-1/E-1 port on the Max to the T-1/E-1 port on the PBX. Witha Max T1/E1, users on the PBX share either 24 (T-1 connection) or 30 (E-1 connection) virtual lines. For example, if there are50 phones on the PBX and the Max is connected to an E-1, these 50 users will be sharing 30 lines. The diagram below showsthe basic connections of a Max T1/E1 in a digital PBX environment:

1

23

4

1 PBX ConnectionsWith an RJ-48 cable, connect theright-side T-1/E-1 port on the Maxto the T-1/E-1 port on the PBX.

2 LAN Ethernet ConnectionsTo connect the Max to the LAN,plug the RJ-45 LAN jack from thehub or router into the LAN port onthe Max.

3 PC ConnectionTo initially configure the Max, youmust connect it to a PC. Use a 9-pin RS-232C cable to connect thePC’s COM1 serial port to the Maxconsole.


Note: Certain digital PBXs mayfeature analog ports in addition tothe T-1/E-1 interface. If this is thecase, it is possible to connect aMax FXO or FXS version to thedigital PBX, depending on whetherthere is an available analog trunkcard or analog line card.

Router


RJ-48 shielded cable -connects to T1/E1 interface

on PBX1 2 3

4 5 6

7 8 9

* 8 #

PBXTelephone

PSTN

CO Line

PWR AC 110-240VCONSOLESERIALLANE1/T1MPU

BLK

DVU

BLK

SYN LRX SRX

OPR LTX STX

E1/T1 E1/T1

SYN 1

SYN 2

PBXSwitch

Internet

Net2PhoneNetwork

For factoryuse only

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Application Diagrams

Calling from one Max™ to anotherThe following diagram shows how branch office communications can be established through the Max to cutcosts dramatically. Calls from one Max to another are billed at the same low per minute rate, no matterwhere in the world they are being made.

ISP

Net2Phone Max

Net2Phone Max

Net2Phone Max

San Francisco

London

Hong Kong

ISP

ISPRouter

Net2Phone

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Hotel/Motel or Internet Café ApplicationThe following diagram shows how a Max unit can be integrated into a hotel/motel or Internet Caféenvironment with a PBX system to take advantage of an existing billing system.

Router

AnalogPBX/KTS

PSTNCO line

N2P Network

Hospitality ManagementSystem (HMS)(Connects PBX CDR outputto billing systems)

HMSSMDR/CDRfrom PBX(Subscriber MessageDetail Recording)

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ReferenceFAQs

1) What is the FXS functionality of the Max?FXS stands for “Foreign Exchange Station”. Very basically, you can plug standard analog phones into aMax FXS unit. The FXS version of the Max does not support inbound PSTN calling, but you can receivecalls (via *72) from other Max units. It is possible to attach FXS lines to a PBX through an analogtrunk card (COIC/COIB).

2) What is the FXO functionality of the Max?FXO stands for “Foreign Exchange Operator”. Basically, FXO allows you to connect the Max to a PBXthrough an analog line card (SLIC/SLIB). With an FXO unit, inbound PSTN calls and remote calling aresupported.

3) What does T-1/E-1 mean?T-1/E-1 is the standard digital interface for high capacity transmission of telephony and datacommunications. North America uses the T-1 standard, which supports up to 24 simultaneous calls onthe Max, while Europe utilizes the E-1 standard, which supports up to 30 simultaneous calls. The T-1/E-1 interface is a single port on the Max.

4) How do I connect a Max T1/E1 to a PBX?Very simply, connect the T-1/E-1 port on the Max unit to the T-1/E-1 port on the PBX with an RJ-48cable.

5) What bandwidth is required to use the Max?The Max requires 17k bandwidth per line in order to maintain the Quality of Service (QoS).

6) How do I upgrade the Max?Upgrading the Max unit is a relatively quick and easy process. Connect to the Web interface, click on“upgrade” and follow the instructions. During the upgrade procedure, no calls should be made throughthe Max. Upgrade times vary depending on available bandwidth, but normally take no longer than fiveminutes.

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7) Can I call from one Max or IP Phone to another?Yes. You can place calls from any one of the Max units to another. You can also call from the IP Phoneto a Max and vice versa.

8) How do I call from one Max to another?To call from one Max unit to another, dial “*72” followed by the account number of the person you arecalling. If the device is connected to a PBX, the PBX can be programmed to allow for simpler dialingconventions. For example, if the user calls a particular account number frequently (such as a Max in asatellite office), the PBX can be programmed for speed dialing.

9) Can I call any number through the Max (i.e. 911)?Please be aware that special emergency and informational numbers (i.e. 411, 611, 911, 0) cannotnormally be accessed through the Max. However, if you have a Max with at least one FXO port, it canbe configured so that these calls are routed through the PSTN.

10) What issues will the presence of a proxy raise?If a proxy is present, the Max unit will not operate.

11) If I already have a Max and want to add more, what are the installation issues involved?You would add additional Max units to a network just as you would add additional computers to anetwork. Make sure there is enough bandwidth present and the appropriate IP addresses areavailable.

12) What will happen if all of the lines from the Max are in use? Can I still place a call?The PBX can be programmed so that if all of the Max lines are in use, calls will be routed throughthe PSTN. If this happens frequently, it may be time to add an additional Max or additional ports inthe case of the Max 8/16.

13) Will the Max work with LCR (Least Cost Routing) systems?FXS and T1/E1 versions of the Max will work in conjunction with PBXs that feature least cost routing.

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Technical Specifications

IP Phone™

LAN Interface 10BaseT, RJ-45

Communications Protocol TCP/IPDHCP client or static IP addressing

Voice Compression G.723.1

Power Supply 12V AC1000 mA

Operation Temperature 5 ~ 40° COperation Humidity 5 ~ 95%Graphical Display 3” x 2” LCDPhysical Size (L x W x H) 8.5” x 7.5” x 3”Weight 2 lbs.

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Max 4™Analog Voice Interface FXS, RJ-11, 4 ports

LAN Interface 10/100BaseT, RJ-45, 1 port{Ethernet/Fast Ethernet auto-detection}

Serial Interface EIA-232 {old RS-232C}, DB-9, 1 port Asynchronous serial communication at 19200bps

LED indicators

One system power indicatorOne active status indicator for systemOne alarm indicator for system malfunctionOne active status indicator for each analog voice portOne LAN link indicatorOne LAN data receive indicator

VoIP protocol Net2Phone propriety protocol

Voice Processing Capabilities{compression/decompression}{QoS related capabilities}

G.711G.723.1Echo Cancellation (G.168)Voice Activity DetectionComfort Noise Generation

Management interface Command line interface via console port or telnet client Web interface via any Web browserPhysical Size (H x W x D) 55 x 210 x 256 mmWeight 1.6 Kg.

Input power -48VDC, 0.5A(max.)External AC/DC Adapter

Main processor Motorola MPC855TOperation temperature 0 ~ 50° CStorage temperature 40 ~ 85° COperation humidity 5 ~ 95%, non-condensingNoise level 15 dB @ 1 mRinger Equiv. No. 0.5B

External AC/DC Adapter Input: 110~240VAC 60HzOutput: -48VDC, 0.5A(max.)

LED Meaning LED Meaning LED MeaningPWR Power OPR Operational ALM AlarmLINK Link active LRX Receive data PS1 FXS port 1 statusPS2 FXS port 2 status PS3 FXS port 3 status PS4 FXS port 4 status

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Max 8™Analog Voice Interface FXS, RJ-11, 8 ports

LAN Interface10/100BaseT, RJ-45, 1 port{Ethernet/Fast Ethernet auto-detection}

Serial InterfaceEIA-232 {old RS-232C}, DB-9, 1 portAsynchronous serial communication at 19200bps

LED indicators

one active status indicator for system; one alarm indicator forsystem malfunctionone active status indicator for each analog voice port; one FastEthernet indicatorone LAN link indicator; one LAN data receive indicatorone serial port transmit indicator; one serial port receiveindicatorone voice transmit indicator; one voice receive indicator

VoIP protocol Net2Phone propriety protocol


G.711G.723.1Echo Cancellation(G.168)Voice Activity DetectionComfort Noise Generation

Management interfaceCommand line interface via console port or telnet clientWeb interface via any Web browser

Physical Size (H x W x D)45 x 439 x 310 mm{mounting handles for 19 inch rack are available}

Weight 2 Kg.

Input power100 - 240 VAC, 1.5 A (max.),50/60 Hz , 50 W (max.)

Main processor Motorola MPC855TOperation temperature 0 ~ 50o CStorage temperature 40 ~ 85o COperation humidity 5 ~ 95%, non-condensingNoise level 15 dB @ 1 mRinger Equiv. No. 0.5B

LED Meaning LED Meaning LED Meaning

ALM Alarm OPR Operational 10/100 Fast EthernetLINK Link active LRX

Receive dataSTX Serial port transmit

SRX Serial port receiveTXHW

Voice transmit RXHW Voice receive

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Max 8 Plus™Analog voice interface FXS, RJ-11 (if present)

LAN interface10/100BaseT, RJ-45, 1 port{Ethernet/Fast Ethernet auto-detection}

Serial interfaceEIA-232 {old RS-232C}, DB-9, 1 portAsynchronous serial communication at 19200bps

LED indicators

one active status indicator for systemone alarm indicator for system malfunctionone active status indicator for each analog voice portone Fast Ethernet indicatorone LAN link indicatorone LAN data receive indicatorone serial port transmit indicatorone serial port receive indicatorone voice transmit indicatorone voice receive indicator

VoIP protocol Net2Phone proprietary protocol

Voice processing capabilities{compression/decompression}{QoS related capabilities}



Physical Size (H x W x D)45 x 439 x 310 mm{mounting handles for a 19-inch rack are available}

Weight 2 Kg.


Main processor Motorola MPC855TOperation temperature 0 ~ 50o CStorage temperature 40 ~ 85o COperation humidity 5 ~ 95 (NOTE: non-condensing)Noise level 15 dB @ 1 mRinger Equiv. No. 0.5B


ALM Alarm OPR Operational 10/100 Fast Ethernet

LINK Link active LRX Receive data STX Serial port transmit

SRX Serial port receive TXHW Voice transmit RXHW Voice receive

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Max 8/16™Analog Voice Interface

FXS or FXO, RJ-48, 8/16 ports

Digital Voice InterfaceT1 or E1, RJ-48, 1 port{R2-MFC support}

LAN Interface10/100BaseT, RJ-45, 1 port{Ethernet/Fast Ethernet auto-detection}

Console InterfaceEIA-232 {old RS-232C}, DB-9, 1 portAsynchronous serial communication at19200bps

LED indicators

one active status indicator for operatingsystemone active status indicator for eachanalog voice portone active status indicator for each digitalvoice portone LAN data transmit indicatorone LAN data receive indicator

VOIP protocolNet2Phone propriety protocol


G.711G.729.aG.723.1Echo Cancellation(G.168)Voice Activity DetectionComfort Noise Generation

Management interfaceCommand line interface via console portor telnet clientWeb interface via any Web browser

Physical Size (H x W x D)53.5 x 439 x 300 mm{mounting handles for 19 inch rack areavailable}

WeightMax. 5.5 kg{depends on hardware configurations}

Input power110-220 VAC, 1 A (max.),50/60 Hz , 60 W (max.)

Main processorMotorola MPC860T

Operation temperature0 ~ 50oC

Storage temperature–40 ~ 85 oC

Operation humidity5 ~ 95 %, non-condensing

Noise level30 dB @ 1 m

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Grounding wire specificationAWG18, GREEN/YELLOW

Fuse specificationSCHURTER, T2AL250V

Max T1/E1™Analog voice interface FXS, RJ-11 (if present)

LAN interface10/100BaseT, RJ-45, 1 port{Ethernet/Fast Ethernet auto-detection}

Serial interfaceEIA-232 {old RS-232C}, DB-9, 1 portAsynchronous serial communication at 19200bps

LED indicators

one active status indicator for systemone alarm indicator for system malfunctionone active status indicator for each analog voice portone Fast Ethernet indicatorone LAN link indicatorone LAN data receive indicatorone serial port transmit indicatorone serial port receive indicatorone voice transmit indicatorone voice receive indicator

VoIP protocol Net2Phone proprietary protocol

Voice processing capabilities{compression/decompression}{QoS related capabilities}



Physical Size (H x W x D)45 x 439 x 310 mm{mounting handles for a 19-inch rack are available}

Weight 2 Kg.


Main processor Motorola MPC855TOperation temperature 0 ~ 50o CStorage temperature 40 ~ 85o COperation humidity 5 ~ 95 (NOTE: non-condensing)Noise level 15 dB @ 1 mRinger Equiv. No. 0.5B


ALM Alarm OPR Operational 10/100 Fast EthernetLINK Link active LRX

Receive dataSTX Serial port transmit

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SRX Serial port receiveTXHW

Voice transmit RXHW Voice receive

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Max™ Bandwidth RequirementsTypes of Broadband Services and

Connection SpeedsMaximum

possible totalnumber of

simultaneousIP calls

Number ofsimultaneousIP calls using

Max 4


Max 8


Max 8/16


Max T1


Max E1

28.8 Kbps dial up modem 1 1 N/A N/A N/A N/A

33.6 Kpbs dial up modem (>30K actual) 1 1 N/A N/A N/A N/A

56 Kbps dial up modem (>40K actual) 2 2 N/A N/A N/A N/A

ISDN modem with 1B (64 Kbps) 3 3 3 3 3 3

ISDN modem with 2B (128 Kbps) 7 4 7 7 7 7

ISDN-BRI (IDSL) 144 Kbps 8 4 8 8 8 8

Cable Modem 1.5M/384Kbps down/up speed 22 4 8 16 22 22

Cable Modem 4M/384 Kbps down/up speed 22 4 8 16 22 22

Satellite Modem 150K~400K down speed 8 4 8 8 8 8

Fixed Wireless 512K~2M down speed 30 4 8 16 24/23 30

ADSL-Lite 64K~1.5M/64K~520K 3 3 3 3 3 3

ADSL 768K/128K down/upload speed 7 4 7 7 7 7

HDSL 1.5M/128K down/upload speed 7 4 7 7 7 7

ADSL 1.5M/384K down/upload speed 22 4 8 16 22 22

ADSL 7.1M/768K down/upload speed 45 4 8 16 24/23 30

SDSL 384K/284K down/upload speed 16 4 8 16 16 16

SDSL 768K/768K down/upload speed 45 4 8 16 24/23 30

HDSL-II 1.544M/1.544M Legacy T1 Service 90 4 8 16 24/23 30

VDSL (FITL apps DSL) 12~52M/1~20M 3kft 58 4 8 16 24/23 30

Legacy E1 service 2.048M/2.048M 120 4 8 16 24/23 30

Notes:* Shading denotes most popular broadband services in the current market* Bandwidth requirement for best voice quality is 17Kbps per IP call using 1 frame/packet. It is possible to make calls with less than 17Kpbs bandwidth, but call quality issues may result.

* Dial-up internet connections are not recommended to avoid possible call quality issues due to network congestion.

* The bandwidth is conserved less if silence compression is used when there is no voice traffic during the call.

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VoIP Overview

OverviewTraditionally, phone calls have been made over a dedicated voice network. These calls are circuit switched in thatwhen a call is placed, a dedicated circuit is opened to transmit voice. On the other hand, a data network is one thatis packet switched. For example, when a call is placed, a source address sends data packets to a destinationaddress.

Very simply, VoIP enables the integration of voice and data on one existing network, transmitting voice utilizingInternet Protocol. Voice is broken into pieces, encoded into individual data packets and then sent over a datanetwork. These data packets are then converted back from digital data to analog sound waves at the terminatingend.

VoIP primarily utilizes a private, managed network for its transmission, but can secondarily rely on the publicInternet for some transmission. Services that primarily use the public Internet are usually referred to as InternetTelephony or Voice-over-the-Net (VON).

AdvantagesAs the transport costs are less expensive, VoIP can offer lower-cost calling than traditional voice networks. Lowerinfrastructure costs for VoIP calling versus circuit switched calling can add to the savings.

VoIP can be seamlessly integrated into a current infrastructure and is access independent. Computers, standardtelephones, cellular phones, broadband connections, PDAs and home networking devices can all be used to accessVoIP calling.

In addition to voice, value-added telephony services can also be accessed to increase productivity. Services such asvoice activated dialing, unified messaging and voice email retrieval can all be accessed through VoIP technology.

Finally, VoIP has the advantage of sharing resources across an entire network. Thus, resources on a network arenot dedicated to a particular customer or product.

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GlossaryNumber(s)

10BaseT10BaseT is a LAN transmission specification. The cable utilized with 10BaseT is an unshielded twisted pair, similar to atelephone wire, and the transmission speed is 10 Mbps.

100BaseT100BaseT is a LAN transmission specification. Sometimes referred to as “Fast Ethernet”, 100BaseT has a transmission speed of100 Mbps and utilizes three different cabling variations.

A

Analog Line Card An analog line card is a type of card featured on a PBX. The analog line card is used to connect an FXO version of the Max to aPBX. Another name for an analog line card is a SLIC/SLIB (Subscriber Line Interface Card/Board).

Analog Trunk CardAn analog trunk card (ATC) is another type of card featured on a PBX. The analog trunk card is used to connect an FXS versionof the Max to a PBX. Another name for an analog trunk card is a COIC/COIB (Central Office Interface Card/Board).

B

BandwidthBandwidth refers to the transmission capacity of an electronic line. In digital communications, bandwidth is measured in bitsper second (bps).

bps (Bits Per Second)bps is a unit of measure for the speed of data transfer in a communications system.

C

Circuit SwitchingCircuit switching is a networking technology used in the transmission of data. In circuit switching, a dedicated, albeittemporary connection is established between two points, unlike packet switching.

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CO/CO Line/Trunk LineCO stands for Central Office, typically the location where the phone company stores their telco equipment. CO lines arephysically run from this location to a business or home. A CO line is a line with a phone number (i.e. 973-412-4444) thatcarries calls into and out of a residence or business. In a business environment, these lines are typically connected to a PBX,allowing phones connected to the PBX to carry phone calls into and out of the building.

CodecCodec is an acronym for Compression/Decompression. A codec is software or hardware that compresses digital data into asmaller format to allow for faster transmission.

CompressionCompression is a manner of reducing the size of digital data to enable faster transmission.

D

DSL (Digital Subscriber Line)DSL is a technology that greatly increases the digital capacity of normal telephone lines. DSL features “always-on” functionalityand is available in a variety of formats.

DNS (Domain Name System) ServerA DNS server stores IP addresses and their corresponding domain names.

DTMF (Dual Tone Multi Frequency)DTMF refers to the audio signals generated through touch-tone dialing.

E

E-1E-1 is the European standard digital interface for high capacity transmission of telephony and data communications. E-1transmits at 2.048 Mbps and features two signaling channels and thirty voice channels.

EthernetEthernet is the most widely used method to access a LAN. Ethernet is so common that general terms such as “LAN connection”and “network card” usually imply an Ethernet connection. Different types of Ethernet include 10BaseT and 100BaseT.

Extension Lines Extension lines refer to the individual telephone stations on a PBX that have a separate extension number. An extension line isa line to the PBX, not an actual outside telephone line. Extension lines can be connected to a multi-port extension card that isattached to the PBX. When one extension is used to dial another, the PBX acts as a voice router to transport and carry the callto the appropriate extension.

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F

Full-DuplexIn telephony and data communications, full-duplex refers to the ability for communicating parties to simultaneously send andreceive information without degrading the quality of the content.

FXO InterfaceFXO stands for “Foreign Exchange Operator”. With regards to the Max series, FXO enables you to connect the Max to a PBXthrough an analog line card (SLIC/SLIB). With an FXO Max unit, inbound PSTN calls and remote calling are supported.

FXS InterfaceFXS stands for “Foreign Exchange Station”. With regard to the Max series, you can plug standard analog phones into a MaxFXS unit. The FXS version of the Max does not support inbound PSTN calling, but you can receive calls (via *72) from otherMax units. It is possible to attach FXS lines to a PBX through an analog trunk card (COIC/COIB).

G

GatewayA gateway is an entrance and an exit for a communications network. For example, a gateway can bridge the PSTN (PublicSwitched Telephone Network) with the Internet, or an Intranet. A gateway is the link which connects both communicationmediums and allows telephone-to-telephone calls via the Internet.

H

H.323The H.323 specification, popular for IP Telephony, defines packet standards for voice and video conferencing over LANs and theInternet. H.323 utilizes several audio codecs, including G.711 and G.723.1.

Half-DuplexUnlike full-duplex communications, half-duplex does not allow for the simultaneous data transmission from two parties. Anexample of half-duplex communications would be a walkie-talkie.

Hunt GroupA hunt group refers to a group of related phones that can be set up to share particular lines. For example, a hunt group can beestablished when connecting a Max FXO unit to a PBX. When multiple FXO ports on the Max are connected to the PBX, thephones on the PBX can be programmed to share these lines. Users would dial their hunt group code to have access to any ofthe available lines. The PBX accomplishes this by handing off the calls to the next available FXO port on the Max. The userwould receive a busy signal if all of the lines of the hunt group were busy, or the PBX could be programmed to automaticallyhand the call off to the traditional PSTN phone system. A hunt group can also be set up for a Max FXS unit connected to a PBX.

36

I

InternetThe Internet is the global public computer network, comprised of millions of computers throughout hundreds of countries.Within the Internet, smaller ISPs connect to regional ISPs that tie into major backbones across the world.

Internet TelephonyInternet Telephony, sometimes referred to as IP Telephony, is the two-way transmission of audio over a packet-switched(TCP/IP) network. While sometimes used interchangeably with the term VoIP, Internet Telephony normally refers to atransmission made primarily over the public Internet while VoIP primarily utilizes a private network for transmission.

IntranetThe Intranet is a private network that serves employees of a corporation.

IP (Internet Protocol)Part of the standard TCP/IP protocol, IP protocol is used to route a message to a different network.

IP AddressAn IP address is the address of a computer on a TCP/IP network. Every client and server on the network must have a unique IPaddress.

ISDN (Integrated Services Digital Network)ISDN is an international telecommunications standard for providing digital service to the dial-up telephone network.

ISP (Internet Service Provider)An ISP is an organization that provides subscriber-based access to the Internet.

IVR (Interactive Voice Response)IVR is a technology that automates a telephone answering system and allows it to respond to a user with a voice menu. Userscan then make choices, entered through their telephone keypad, which can generate additional responses. IVR technology ispopular in environments such as call centers.

J

JitterJitter refers to fluctuations in transmission delay time. In the case of voice data, conversations are packaged into packets andtransmitted. Individual packets can take different routes through the varied networks that comprise the Internet. When thetime interval for the arrival of the packets is not constant, the timing fluctuations that may occur are referred to as "jitter".

37

K

Key SystemA key system is a telephone system that, for our purposes, is similar to a PBX in most respects. One of the major differences,however, is that each extension on the system has buttons to directly reach an outside line. Users on a key system do nothave to dial a special number, such as “9”, to reach an outside line. Key systems are sometimes referred to as a KTS (KeyTelephone System) or a KPS (Key Phone System). The Max product line has the same connection requirements for a KeySystem as for a PBX.

L

LAN (Local Area Network)A LAN is a network in a confined geographical area, usually in a building or complex. A LAN consists of servers, workstations, anetwork Operating System and a communications link.

P

PacketA packet refers to a logically grouped unit of data. Packets contain a payload (the information being transmitted), originator,destination and synchronizing information so that they can be transmitted over the most optimal route possible.

Packet SwitchingPacket switching is a networking technology used in the transmission of data. Transmitted data is subdivided into individualpackets of data, each with its own unique identification and destination address. The packets can reach their destinationsthrough different routes, unlike circuit switching, and may also arrive in a different order than how they were sent.

PBX (Private Branch Exchange)A PBX is a phone system that takes a number of telephone lines from the outside world and makes them available throughoutan office. Users on a PBX share a certain number of outside lines within the company and normally have to dial a specialnumber, such as “9”, to access an outside line. Theoretically, not everyone within the company uses an outside line at thesame time, so the number of outside lines on the PBX is usually equal to some number less than the number of employees. Inthis way, utilizing a PBX is more cost effective than connecting an external telephone line to every telephone within anorganization.

POTSPOTS stands for Plain Old Telephone System.

PPP (Point-to-Point Protocol)PPP is a communications protocol used to connect to the Internet through serial lines (i.e. POTS, ISDN).

38

PSTN (Public Switched Telephone Network)The PSTN is the worldwide telephone network.

Q

QoS (Quality of Service)QoS is used to describe the level of service of a data communications system. As related to VoIP or IP Telephony, a QoS levelis normally compared to POTS quality.

R

Rack mountedA rack mounted unit is one that is built into a cabinet with a standard panel width of 19 or 23 inches.

Real TimeReal time refers to communication where any perceptible delay is extremely minimal.

RJ-11 (Registered Jack-11)RJ-11 refers to the physical connection utilized in standard analog phones. An RJ-11 connector holds either four or six wiresand connects an analog phone to a standard, home phone jack.

RJ-45 (Registered Jack-45)RJ-45 is a telephone connector that holds up to eight wires and is commonly used in Ethernet devices.

RJ-48 (Registered Jack-48)RJ-48 is a telephone connector with the same plug and socket as an RJ-45, but with different pin configurations. There aredifferent types of RJ-48 connectors. For example, the RJ-48C is commonly used with T-1 connections and the RJ-48S can beutilized with 56 Kbps digital lines.

RTP/RTCP (Real time Transport Protocol/Real time Control Protocol)RTP is an IP protocol that supports real time voice and video transmission, while RTCP is the companion protocol utilized tomaintain the QoS.

S

SLIP (Serial Line Internet Protocol)SLIP is a communications protocol that was superseded by PPP.

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T

T-1T-1 is the North American standard digital interface for high capacity transmission of telephony and data communications. T-1transmits at 1.544 Mbps and features twenty-four voice channels.

TCP (Transmission Control Protocol)Part of the TCP/IP networking protocol, TCP is a transport protocol that verifies correct data delivery between two systems. TCPdetects errors, or lost data, and triggers retransmission until the destination receives the correct data.

TCP/IP (Transmission Control Protocol/Internet Protocol)TCP/IP is a networking protocol that provides communication across interconnected networks, between computers with diversehardware architectures, and between various operating systems.

U

UDP (User Datagram Protocol)UDP is a transport protocol within TCP/IP that is utilized when TCP is not required. For example, UDP is used in real time voiceand video, where lost packets are ignored because there is no time to retransmit them.

V

Voice compressionVoice compression is the technology of encoding digital speech to take up less storage space for transmission.

VoIP (Voice over Internet Protocol)VoIP refers to the two-way transmission of audio over a packet-switched IP network. (Please see page 31 for an overview ofVoIP).

W

WAN (Wide Area Network)A WAN is a communications network that covers a wide geographic area, such as a state or a country.

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Contacts

• For the latest information on our products, please visit us at www.net2phone.com/max

• For pre-sales support, please email us at [email protected]

• If you are interested in becoming a Net2Phone reseller, please email us at [email protected] visit www.net2phone.com/max

© 2001 Net2Phone, Inc. All rights reserved. No part of this document may be reproduced of copied without the prior written notice of Net2Phone, Inc. Net2Pone, IP Phone and Max are trademarks of Net2Phone, Inc.

For more information please visit us at

www.net2phone.com/max

520 Broad StreetNewark, New Jersey 07102

Item #PN1101-1

Document1 11/5/01 2:01 PM Page 2

Documents

Max Sales Guide - Net2Phone...Can support a Hospitality Management System (HMS) billing system _ Supports inbound calling from another Max or IP Phone __ Supports remote calling _