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May 23, 2017 - cdn.ymaws.com€¦ · Resilience is the ability to adapt to, recover from, and grow through adversity, change, and uncertainty. The ability of something to return to

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Page 1: May 23, 2017 - cdn.ymaws.com€¦ · Resilience is the ability to adapt to, recover from, and grow through adversity, change, and uncertainty. The ability of something to return to
Page 2: May 23, 2017 - cdn.ymaws.com€¦ · Resilience is the ability to adapt to, recover from, and grow through adversity, change, and uncertainty. The ability of something to return to

Bill HeffermanMay 23, 2017

Resilience and Thrivingin the face of change and adversity

Page 3: May 23, 2017 - cdn.ymaws.com€¦ · Resilience is the ability to adapt to, recover from, and grow through adversity, change, and uncertainty. The ability of something to return to

Who do we have here today?

©ACMP 2017 #ACMP2017

Page 4: May 23, 2017 - cdn.ymaws.com€¦ · Resilience is the ability to adapt to, recover from, and grow through adversity, change, and uncertainty. The ability of something to return to

Resilience topics for today

What it isand whyit matters

What neuro-science has

to say about it

How to developit in ourselves

and others

©ACMP 2017 #ACMP2017

Page 5: May 23, 2017 - cdn.ymaws.com€¦ · Resilience is the ability to adapt to, recover from, and grow through adversity, change, and uncertainty. The ability of something to return to

Resilience is the ability to adapt to, recover from,and grow through adversity, change, and uncertainty.

The ability of something to return to its original shape after it has been pulled, stretched, pressed, bent, etc.

Thriving is achieving outstanding growth and flourishing despite or because of circumstances or conditions.

©ACMP 2017 #ACMP2017

Page 6: May 23, 2017 - cdn.ymaws.com€¦ · Resilience is the ability to adapt to, recover from, and grow through adversity, change, and uncertainty. The ability of something to return to

Why we should all care about resilience

©ACMP 2017 #ACMP2017

A ship in harbor is safe, but that

is not what ships are built for.

John A. Shedd

Page 7: May 23, 2017 - cdn.ymaws.com€¦ · Resilience is the ability to adapt to, recover from, and grow through adversity, change, and uncertainty. The ability of something to return to
Page 8: May 23, 2017 - cdn.ymaws.com€¦ · Resilience is the ability to adapt to, recover from, and grow through adversity, change, and uncertainty. The ability of something to return to

Think about someone you know whom you consider to be a resilience role model.

What are some of their resilient attributes and behaviors?

©ACMP 2017 #ACMP2017

Our resilience role models

Page 9: May 23, 2017 - cdn.ymaws.com€¦ · Resilience is the ability to adapt to, recover from, and grow through adversity, change, and uncertainty. The ability of something to return to

ResilienceBehaviorsLanguageAttitudes

Other characteristics

Non-resilienceBehaviorsLanguageAttitudes

Other characteristics

“Abovethe line”

“Belowthe line”

©ACMP 2017 #ACMP2017

Page 10: May 23, 2017 - cdn.ymaws.com€¦ · Resilience is the ability to adapt to, recover from, and grow through adversity, change, and uncertainty. The ability of something to return to

Challenge

Threat

Growth + Learning

Giving up

Connection

Disengagement

©ACMP 2017 #ACMP2017

* These three factors are drawn from Kelly McGonigal’s “The Upside of Stress”

Page 11: May 23, 2017 - cdn.ymaws.com€¦ · Resilience is the ability to adapt to, recover from, and grow through adversity, change, and uncertainty. The ability of something to return to

Resilience topics for today

What it isand whyit matters

What neuro-science has

to say about it

How to developit in ourselves

and others

©ACMP 2017 #ACMP2017

Page 12: May 23, 2017 - cdn.ymaws.com€¦ · Resilience is the ability to adapt to, recover from, and grow through adversity, change, and uncertainty. The ability of something to return to

NeuroplasticityNeurons that fire togetherwire together

ConditioningStates become traitsTrain your mind . . .and change your brain

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Page 13: May 23, 2017 - cdn.ymaws.com€¦ · Resilience is the ability to adapt to, recover from, and grow through adversity, change, and uncertainty. The ability of something to return to

Attentionand

Perception

See

Thoughts,Feelings,Attitudes, and Beliefs

Think-Feel

Actionsand

Behaviors

Do-Say

Attentionand

Perception

See

Thoughts,Feelings,Attitudes, and Beliefs

Think-Feel

Actionsand

Behaviors

Do-Say

©ACMP 2017 #ACMP2017

Page 14: May 23, 2017 - cdn.ymaws.com€¦ · Resilience is the ability to adapt to, recover from, and grow through adversity, change, and uncertainty. The ability of something to return to

Threat

Giving upDisengagement

Non-resilient survival mode

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Page 15: May 23, 2017 - cdn.ymaws.com€¦ · Resilience is the ability to adapt to, recover from, and grow through adversity, change, and uncertainty. The ability of something to return to

Challenge

Growth and LearningConnection

Resilient thriving mode

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Page 16: May 23, 2017 - cdn.ymaws.com€¦ · Resilience is the ability to adapt to, recover from, and grow through adversity, change, and uncertainty. The ability of something to return to

Your brain’s negativity bias

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Page 17: May 23, 2017 - cdn.ymaws.com€¦ · Resilience is the ability to adapt to, recover from, and grow through adversity, change, and uncertainty. The ability of something to return to

©ACMP 2017 #ACMP2017

Page 18: May 23, 2017 - cdn.ymaws.com€¦ · Resilience is the ability to adapt to, recover from, and grow through adversity, change, and uncertainty. The ability of something to return to

47%

©ACMP 2017 #ACMP2017

Page 19: May 23, 2017 - cdn.ymaws.com€¦ · Resilience is the ability to adapt to, recover from, and grow through adversity, change, and uncertainty. The ability of something to return to
Page 20: May 23, 2017 - cdn.ymaws.com€¦ · Resilience is the ability to adapt to, recover from, and grow through adversity, change, and uncertainty. The ability of something to return to

Resilience topics for today

What it isand whyit matters

What neuro-science has

to say about it

How to developit in ourselves

and others

©ACMP 2017 #ACMP2017

Page 21: May 23, 2017 - cdn.ymaws.com€¦ · Resilience is the ability to adapt to, recover from, and grow through adversity, change, and uncertainty. The ability of something to return to

Urgent CareResiliencePractices

DailyResiliencePractices

SituationalResiliencePractices

©ACMP 2017 #ACMP2017

Page 22: May 23, 2017 - cdn.ymaws.com€¦ · Resilience is the ability to adapt to, recover from, and grow through adversity, change, and uncertainty. The ability of something to return to

Three kinds of resilience practices

Urgent CareResilience

SituationalResilience

DailyResilience

©ACMP 2017 #ACMP2017

www.peoplefirm.com/ChangeResilience

Page 23: May 23, 2017 - cdn.ymaws.com€¦ · Resilience is the ability to adapt to, recover from, and grow through adversity, change, and uncertainty. The ability of something to return to

Think about a difficult situation that is a problem or challenge for you.

Reflect on that challenge as we do the following resilience practice.

©ACMP 2017 #ACMP2017

Page 24: May 23, 2017 - cdn.ymaws.com€¦ · Resilience is the ability to adapt to, recover from, and grow through adversity, change, and uncertainty. The ability of something to return to

Powerful questions for resilienceRise to the challenge

What is the positive challenge or opportunity here?What is my bigger-than-self goal in this situation?What larger purpose might I serve in dealing with this situation? What is the hidden gift in this problem or situation?

Connect with others

Who might be able to help me here? How might they help me?Who else might be having this problem now? How might I help them?What wise advice would I give to my best friend in a similar situation?

Learn and grow

What might I learn from this situation? How might this make me bigger-better-stronger? How can I be my best in this situation?

©ACMP 2017 #ACMP2017

Page 25: May 23, 2017 - cdn.ymaws.com€¦ · Resilience is the ability to adapt to, recover from, and grow through adversity, change, and uncertainty. The ability of something to return to

Resilience practice in a nutshellAccept that life is one big long resilience practice.Show up for practice. Or you might wallow below the line.

PAUSE — are you above the line or below the line? If you’re below the line, welcome to being human.Accept it. Don’t panic. Take a few breaths.

Practice self-compassion — be your own best friend.Being overly hard on yourself (and others) is a surefire resilience killer.

Below the line? Seek higher ground! Use powerful questions for self and others.Focus on bigger-than-self goals. Ask yourself a powerful question or two. Embrace and make use of the healthy stress that comes with being a bigger-better you.

©ACMP 2017 #ACMP2017

Page 26: May 23, 2017 - cdn.ymaws.com€¦ · Resilience is the ability to adapt to, recover from, and grow through adversity, change, and uncertainty. The ability of something to return to

Developresiliencein leaders

Build challenge, connection, learning, and growth into your change

plans and activities

Developresiliencein peopleimpacted

Integration with change management

©ACMP 2017 #ACMP2017

Page 27: May 23, 2017 - cdn.ymaws.com€¦ · Resilience is the ability to adapt to, recover from, and grow through adversity, change, and uncertainty. The ability of something to return to

Today . . . After the conference . . .

©ACMP 2017 #ACMP2017

Page 28: May 23, 2017 - cdn.ymaws.com€¦ · Resilience is the ability to adapt to, recover from, and grow through adversity, change, and uncertainty. The ability of something to return to

©ACMP 2017 #ACMP2017

Page 29: May 23, 2017 - cdn.ymaws.com€¦ · Resilience is the ability to adapt to, recover from, and grow through adversity, change, and uncertainty. The ability of something to return to

Some of my favorite resilience and thriving resourcesThe upside of stress by Kelly McGonigalPositive Intelligenceby Shirzad ChamineMindsetby Carol DweckJust one thingby Rick HansonYou are not your brainby Jeffrey SchwartzBouncing Backby Linda GrahamUpside: The New Science ofPost-Traumatic Growthby Jim RendonThe Power of TEDby David Emerald

How to make stress your friend by Kelly McGonigal (TED)Know your inner saboteursby Shirzad ChamineThe power of believing that you can improve by Carol DweckHardwiring happinessby Rick HansonGrit: the power of passion and perseveranceby Angela Lee Duckworth75-year Harvard Study: Happiness comes from one thingby Robert Waldinger

Books

Videos

©ACMP 2017 #ACMP2017

Page 30: May 23, 2017 - cdn.ymaws.com€¦ · Resilience is the ability to adapt to, recover from, and grow through adversity, change, and uncertainty. The ability of something to return to

Want more?Free webinar (to share with others)Additional resilience practices

www.peoplefirm.com/ChangeResilience

©ACMP 2017 #ACMP2017

[email protected]