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CUSTOMER PROFILE
COMPANY CHALLENGE SOLUTION BENEFITS
MC-Bauchemie ensures data integrity through agility, safety and strategic positioning
MC-Bauchemie is one of
the leading manufacturers
of building chemical
products with over 50
years in the market and
operations in more than
40 countries around the
world. Since 2001, the
company owns 3
production facilities
in Brazil.
Due to ongoing business
evolution, data volumes
also grew and so did the
need for availability and
safety. Moreover, it was
necessary to adjust
budgets and reduce
processing times.
UDP Premium, a unified
solution for the
protection and recovery
of data, applications and
systems, offered high
availability and
centralized management
from an easy-to-install
interface.
Once the solution was
implemented, MC
significantly reduced the
storage space as well as
downtime to practically
zero level and relocated
dedicated personnel to
more critical IT areas.
Results: data integrity
and reliable processes.
Company: MC-Bauchemie
Industry: Chemical
Workforce: 300
Customer Results
COMPANY
Enabling better construction and repair
MC-Bauchemie is one of the most prestigious leading companies of building chemical products. The company
group, headquartered in Germany, has over 50 years of history and is active in more than 35 countries: 2,000
employees in over 20 production and distribution facilities around the world.
In Brazil, the company has been active since 2001, with 3 production sites strategically located in non-metropolitan
areas of São Paulo (Vargem Grande Paulista and Santana de Paraíba) and in Pernambuco (Victoria de Santo
Antão). This unit has approximately 300 collaborators working together to set new technological patterns in the
construction market by means of its wide range of products for concrete technology, and building protection,
waterproofing and restoration.
Based on the fact that building should be taken seriously, MC not only develops tailored solutions but also provides
advice, training and support. The company's activities are divided into 4 fields:
• MC for Concrete Industry: This area is specialized in industries such as precast concrete, ready-mixed concrete
and large-sized works, providing solutions for the development of concrete technologies, surface finishing and
work-related common needs.
• MC for Infrastructure & Industry: This area offers products and solutions to other sectors of civil engineering works,
with wide experience in restoration, protection, carbon-fiber reinforcements, waterproofing and industrial flooring.
• MC for Buildings: This area offers modern and innovative solutions for all the construction phases of both
commercial and residential buildings.
• MC for Consumers: This area offers high-end solutions to satisfy most demanding customers: mortars with fitting for
the installation of ceramic and porcelain tiles and tailored covering, joints with perfect finish and in a variety of colors, and
waterproofing solutions for bathrooms, swimming pools and other areas.
In the next years, MC will continue investing in development and growth, extending its presence in Latin America
and expanding into new markets of the region.
Unified data protection as guarantee
Customer Results
CHALLENGE
The IT department must play an essential role in any company; therefore, it must be strategy-based and directly linked to business evolution.
Ricardo C. Santos | IT Coordinator
Dynamic and feasible: Covering company needs
MC-Bauchemie has ongoing growth and expansion plans. Due to the increasing rise in business transactions,
data volume also expanded and, therefore, it became more difficult to keep it safe and available. Moreover, the
company's sales team members are spread all over Brazil, and sometimes located in remote towns. This is why
online management tools became a must to strengthen and improve the relationships with customers, suppliers
and employees.
With a weak and unreliable contingency plan, data availability was an urgent need. "It was necessary to gain time
and safety while the volume of data kept on growing and also to invest in the computerization of manual
processes, developing other tools to optimize them", Ricardo Santos, IT Coordinator, recalls. "It was required to
reduce the backup time with adequate investment in accordance with MC's budget", he remarks.
The bottleneck created when replicating and storing data was yet another relevant issue. With no effective backup
management, these tasks depended exclusively on the employee performing them, hoping that tape-recorded
data could be read. "The situation turned critical when we lost documentation that hadn't been properly recorded
and was essential for an R&D department," Santos explains. "The backup process was useless, as data could not
be recovered. We had to register everything from scratch, and certainly under a lot of stress, in order to ensure
business continuity."
Before implementing the Arcserve solution, there was no guarantee of high availability for applications and the
company even suffered a one-and-a-half-day downtime situation. "Tape recording such a huge volume of data,
relying on simple copies, was no longer feasible for the reality of the company", Santos states.
After going through a 4-month process where different solutions were evaluated (including tasks such as search
and research, MC-Bauchemie requirement reporting and price assessment), the company decided to acquire
Arcserve UDP Premium. This solution has already been implemented in 30 servers and will soon be applied
to notebooks. Almost 25 terabytes of data are protected. We have a history file that cannot be erased.
Plus 8 terabytes of real data.
Customer Results
SOLUTION
UDP is our core data protection tool… And it's just efficient.
Ricardo C. Santos | IT Coordinator
Results just a few clicks away
As the company already owned Arcserve licenses, environment preparation for UDP was not only fast but also affordable.
With the support of a company's partner, "WM Soluções em Informática", the solution was implemented in just one
weekend and backup processes were completed in record time, which enabled zero impact on production activities.
"Thanks to our excellent relationship with Arcserve, we were aware of the D2D improvement, which would mean just an
upgrade to our current licenses. The validation was completed in approximately 45 days and we noticed that UDP
features a highly-attractive deduplication rate. The investment value and the benefit of knowing Arcserve processes are
also attractive", Santos explains.
Ten months after the implementation, MC's IT department considers that dashboards were a powerful tool that facilitated
processes a good deal. The IT Coordinator believes that "by means of reports, we have access to most vital data,
percentages, statuses and gross total storage space. This is the best way to easily identify our objective and, if necessary,
consider adjustments."
The first success indicator related to the implementation of UDP in MC-Bauchemie was the considerable reduction
in backup size, which meant more free space for storage. "The need for space was reduced so the improvement
was very important. Thanks to the unified management features provided by the tool, it was possible to bring
agents together and control them. This enabled us to save a great deal of time and reduce the necessary
personnel," Santos explains. The tool is practically managed by one professional at the company: the necessary
quota to complete tasks efficiently.
Customer Results
BENEFITS
We successfully met our objectives with a highly-convenient investment. We are satisfied with the tool: just what we were looking for.
Ricardo C. Santos | IT Coordinator
According to the company, downtime situations now almost reach zero level and it is possible to maintain them
within convenient ranges. "UDP positively influenced safety, risk reduction and reliability of protected data:
we are now sure that disk backups are stored in an integral and dynamic way", the Coordinator says. Moreover,
the solution enabled the company to meet SLAs and standards with highly-satisfactory uptime patterns.
Time saving, cost reduction and standard compliance led to a more cost-effective company, with a unified and
easy-to-operate environment. "With just 2 clicks and only a few minutes' wait, we can ascertain whether data is
complete and the integrity level of restoration and protection points." In case of critical incidents, UDP puts us back
in production mode at a priceless speed.
"MC-Bauchemie's IT department was once considered a support area. Today is a management sector and
contributes greatly to company business operations. We gained plenty of time since we decided to invest in higher
availability for end users and reduce system interruptions. Time is money; and this is directly related to results for
the entire company", Ricardo Santos states.
By adopting this new technology, the company obtained exactly what it needed, prioritizing not only the growth
of data volumes to be protected but also the number of satisfactory restoration points and the space gained.
"Arcserve and its partners have provided us with ongoing support and response. They are agile and proactive and
it is clear that they are always on the lookout for knowledge and learning. This is highly positive for us," the
Coordinator explains. "We will continue supporting this relationship we created, beyond the tools purchased or
the support received. It is a sensible choice continuously reaffirmed and ratified", he finally remarks.
www.arcserve.com
Customer Results
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