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Cloud Technology TransformationOperational InnovationsJon Smith, Sr. Dir, Hosting Operations
Jason Brown, Dir, Platform Solution Management
Richard Steenberg, Operations Technical Lead
© 2011 Ariba, Inc. All rights reserved.
UC
Agenda
• Ariba’s Cloud Story• Building Trust in the Ariba Cloud• Ariba’s Continued Cloud Innovations
© 2011 Ariba, Inc. All rights reserved. 2
© 2011 Ariba, Inc. All rights reserved. 3
Ariba Has Been a Trusted Cloud Provider Since 1999
• 1999: Ariba Network built a multi-tenant, On-Demand application delivered in the Cloud.
• 2005: Ariba moved Sourcing, Contracts, and Spend Visibility applications to the Cloud.
• 2006: Ariba moved Procurement and Invoicing applications to
the Cloud.• Today: Over 340,000 organizations conduct business in the
Ariba Cloud.
4
The Ariba Commerce Cloud …everything needed for better commerce
BUY MANAGECASH SELL
TECHNOLOGY
COMMUNITY
CAPABILITIES
Peer CollaborationPeer Collaboration Partner EcosystemPartner EcosystemWorld’s Largest Trading NetworkWorld’s Largest Trading Network
Domain ExpertiseDomain Expertise Execution SupportExecution SupportValue EnablementValue Enablement
ApplicationsSpend Mgmt. | Collaborative Finance Mgmt. | Sales Acceleration Mgmt.
ApplicationsSpend Mgmt. | Collaborative Finance Mgmt. | Sales Acceleration Mgmt.
PlatformAnalytics | Security | Performance | Integration | Mobility
PlatformAnalytics | Security | Performance | Integration | Mobility
Buyers
Sourcing
Procurement
Treasury/APFinance
IT
Sales/Mktg.
Order Mgmt.
Sellers
IT
AR/Finance
© 2011 Ariba, Inc. All rights reserved.
© 2011 Ariba, Inc. All rights reserved. 5
The Rest of the Industry Has Embraced the Cloud
• The Cloud is no longer just outsourced storage or spare CPU cycles.
• Every provider today is trying to either move or build their business in the Cloud.
• Secure Accounting Data, Business Processes and even CoreBusiness Functions to the Cloud.
• Ariba’s business is growing dramatically.• Over $150 Billion of purchases and invoices traverse the
Ariba Network annually.
© 2011 Ariba, Inc. All rights reserved. 6
What a Customer Expects from a Cloud Provider Today
• Faster product innovation• Reliability• Availability• World-class security
© 2011 Ariba, Inc. All rights reserved. 7
• Frequent product release cycle: One product / quarter making it easier for businesses to adopt new functionality
• Automated test infrastructure keeps quality high • Rolling product upgrades eliminate disruption
during upgrades• All customers receive all upgrades simultaneously
Ariba’s Cloud Innovations
Faster product innovationFaster product innovation
© 2011 Ariba, Inc. All rights reserved. 8
Ariba’s Cloud InnovationsReliability and Availability Reliability and Availability
Top Notch Infrastructure with Redundancy throughout the System• Redundant servers at all layers• Fully Populated Disaster Recovery Site with up-to-the-minute replication• Network and appliance redundancyMonitored and Available• 100k+ monitored metrics• 24/7/365 coverage – no standing maintenance window• Application performance monitoring• Customer experience monitoring (outside-in)
© 2011 Ariba, Inc. All rights reserved. 9
Ariba’s Cloud Innovations
Physical Security• Top notch datacenter• Hand-scan access• Access list is audited
twice/year
Network Security• Industry standard firewalls • Strict change control process• IDS
Certifications and Assurances• PCI certified each year• Webtrust audit every six months• SAS70 Type II every six months
Application Security• Dedicated security team• Developers trained in best practices• Frequent penetration tests and security scans• Highly skilled industry experts
World-Class SecurityWorld-Class Security
© 2011 Ariba, Inc. All rights reserved. 12
Ariba’s Next Cloud Innovations
• Always on• Real-time performance monitoring• Visibility into critical business processes• http://trust.ariba.com
© 2011 Ariba, Inc. All rights reserved. 13
Ariba’s Cloud Innovations
Always OnAlways On
• Continuous review of planned and unplanned downtime with goal of no downtime
• Dynamic scaling of application capacity• Reduce downtime required for major releases• As Ariba scales 5 or 10x in the coming years, we are building
necessary infrastructure now
© 2011 Ariba, Inc. All rights reserved. 14
Ariba’s Cloud Innovations
Real-time Performance MonitoringReal-time Performance Monitoring
• Monitoring of time to serve every page• Historical trending of page serve time• Dashboard display of time to serve page by action• Constantly improving performance
© 2011 Ariba, Inc. All rights reserved. 15
Ariba’s Cloud Innovations
Visibility into Critical Business ProcessesVisibility into Critical Business Processes
Key Components• Define the warning/critical metrics of the
end-to-end business process• Detect that the business process has met
or exceeded one of these levels• Notify the necessary resources that a
business process is in jeopardy• Provide enough information to the
resources so that they can take action to remedy the issue
Sample Business Processes• Purchase Order: Buyer to Supplier• Invoice: Supplier to Buyer• OK-to-pay file: AN to ERP or bank• End of quarter reports
Companies are entrusting critical business processes to Ariba’s Cloud. We have learned that this requires us to collaborate with IT departments to ensure those business processes are successful.
© 2011 Ariba, Inc. All rights reserved. 16
Ariba’s Cloud Innovations
trust.ariba.comtrust.ariba.com
Goal• Provide one home page to access to cloud status and related information
including data and security policies, certifications and accreditations, notifications, and related white papers.
• Provides Ariba customers and potential customers with more transparency to current and historical cloud status.
• Provides information related to cloud status, notifications and announcements, data and information security policies, and certification and assurance status.
“Safe Harbor” and Confidential Information StatementThis information reflects the status of Ariba solution planning as of January 2011. All such information is the Confidential Information of Ariba (per the contract between our companies), and must not be further disclosed, as stated in the confidentiality clause of that contract. This presentation contains only intended guidance and is not binding upon Ariba to any particular course of business, product strategy, and/or development. Its content is subject to change without notice. Ariba assumes no responsibility for errors or omissions in this document. Ariba shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials.
© 2011 Ariba, Inc. All rights reserved. 18