McDonald’s: Serving Fast Food Around The World

Presented by:Nigma ShresthaSanam ShresthaSwapnil Sharma

McDonald’s | Introduction

-McDonald's: opened in 1955 by Ray Kroc, in US.

- Fast food outlet of American-style, with the motto QSC&V (Quality Service, Cleanliness and Value)

Questions

Answers&

What opportunities and threats did McDonald’s face? How did it overcome them?What alternatives could it have chosen?

Opportunities

-Growth of franchisees - was streed by the motto QSC&V-Franchisees were allowed to make experiments on their menu - adjusted more to the local market resulting in popularity-The taste for fast food, American style is growing more rapidly abroad-McDonald's has maintained an extensive advertising campaign for decades.

What opportunities and threats did McDonald’s face? How did it overcome them?What alternatives could it have chosen?

Threats

- Addition of new products may affect the existing operations

- Emerging of semi-cooked fast food packs available at supermarket and convenience stores

-People are more conscious towards their health and started to avoid junk food

What opportunities and threats did McDonald’s face? How did it overcome them?What alternatives could it have chosen?

How did it overcome them:

-By decreasing health problem.

-By delivering superior value to customers then competitors.

What opportunities and threats did McDonald’s face? How did it overcome them?What alternatives could it have chosen?

What alternatives could it have chosen:McDonald’s can use following alternative to increase his value: - McDonald’s should stop the product where it's not doing well and take corrective action and check the quality. - McDonald’s should open new restaurant in that area where fast food has important part in the culture of that area. - McDonald’s has to choose that management which can easily understand the demand of all customer. - McDonald’s should decrease its prices in that country where per capita is very low. - McDonald’s should make his manuals which include traditional dishes of that area.

- Before McDonald’s entered the European market, few people believed that fast food could be successful in Europe, Why do you think McDonald’s succeeded?- What strategies did it follow?- How did these differ from its strategies in Asia?

The reason for the success of MC Donald’s in Europe are:

- Fast ,family oriented service, its motto to provide high quality, better service ,clean environment and high value to its customers is the major reason for the company’s success- Mc Donald was one of the first restaurants in Europe to welcome families with children.- Children’s were welcomed more warmly. Further they were entertained with crayons and paper.

The reason for the success of MC Donald’s in Europe are:

- Mc Donald’s play land or even Ronal McDonald which can speak twenty languages was able to attract more children’s towards it.- Mc Donald’s standardized products, handling and cooking procedure and kitchen layout and its control techniques are also the factor for Mc Donald’s success.

Strategies of Mc Donald’s:

-Establishing of play land to grab the attention of children so that they visit the restaurant again and again

-Providing family oriented services.

-Establishing its brand name by advertising very heavily.

-Advertising campaigns based on local themes that reflect the different environment.

- Adapting to the local culture and facilitating variety of menu according to the dining habits.

Why Strategies adopted in Europe different than of strategies adopted in Asia:

-The strategies that are adopted in Europe differ from Asia in the way the cultures that are followed in different countries. -In Asia Mc Donald menu is according to Asian culture and traditional dishes and in Europe according to their culture.

- For e.g. Mc Donald’s don’t sell regular hamburgers in India. They sell only chicken burgers. They had to adapt to the Hindu culture.

- What is Mc Donald’s basic philosophy? - How does it enforce this philosophy and adapt to different environments?

-Mc Donald’s basic philosophy is “QSC & V”, providing quality food, fast services ,clean environment and greater value to its customers.

-Quality: Mc Donald’s always concentrated on quality of food. They believe that better quality will increase customer satisfaction which results in higher profit.

-Services: The Mc Donald’s provided fast services and better services to its customers. Like welcoming families with children, entertaining children with crayons and paper etc.

- What is Mc Donald’s basic philosophy? - How does it enforce this philosophy and adapt to different environments?

Cleanliness environment:They sell product in healthy environment. Further they have participated d in different environmental projects like McDonald's is making continuous effort to reduce solid waste by designing more efficient packaging and by promoting the use of recycled-content materials.

-Value to its customers:Mc Donald facilitates variety of dining habits. In Asian country like India Mc Donald’s don’t sell regular hamburgers in India. They sell only chicken burgers. They had to adapt to the Hindu culture.

Thank You