Presented to:Al Dullum

August 20, 2012

Fahria NelsonProject Manager

Marina StoverTechnical Writer

MCESA IIS T-ODCT Manual vs Automatic

Error Reporting

Current method: Manual processing of Information Error Report information

2

1. Evaluator Clicks Report Information Error Button

2. Evaluator fills out form, clicks Submit.

3. ODCT generates and stores a text log on the server.

4. ADE resource retrieves text log daily, emails log to MCESA ITS.

5. MCESA ITS extracts each Evaluator-reported error and manually creates individual Remedy tickets.

6. MCESA ITS begins Level 1 Support for each reported error.

Future Method: Automatic processing of Information Error Report information

2

1. Evaluator Clicks Report Information Error Button

2. Evaluator fills out form, clicks Submit.

3. ODCT uses the email address in the ticket to generate an email to Remedy on behalf of that Evaluator.

4. Remedy receives the email and automatically creates a Remedy ticket in the system for that Evaluator.

5. MCESA ITS begins Level 1 Support for that Evaluator.

Evaluator GarciaError Report Details

Next StepsPossible Solutions

Questions ADE MCESA

Is this solution technologically possible? Yes TBD

Estimated Work Effort 7 Days TBD

Solution 1: Remedy to confirm that the solution explained in slide 3 is technologically possible. Remedy will charge $4500 for this assessment. MCESA has to decide to pursue this or not.

Effort and Cost Estimate to implement the Automatic Solution in Previous Slide

Solution 2: Maintain Current Manual Solution utilizing MCESA Resource (Slide 2).

Solution 3: ADE to hire (MCESA funded) a dedicated part time person to collect the error log and enter issues directly to Remedy as they come in. This will streamline the process by removing the extra email log communication between MCESA and ADE. (see slide 2 for current process).

MCESA IIS T-ODCT Manual vs Automatic

Error Reporting