CURRICULUM VITAEName Michael Hall Nationality British E-mail drmchall@gmail.comCivil Statu Married DOB 18th May 1947

PROFESSIONAL QUALIFICATIONS PhD, MEd, MBA, BA, SRN, RMN, OncDip, TEFL Cert.

CAREER SYNOPSIS SENIOR EXPERIENCED HEALTHCARE EXECUTIVE Over 30 years of international healthcare project planning and operational management experience Including facility and service analysis and planning, teaching and quality assurance activities With a successful growth track record in commissioning and services reform and development management Meeting international quality and service and skills improvement standards.

CAREER GOALS AND OBJECTIVES

New service opportunities within multi-cultural and challenging environmentsdeveloping

CORE EXPERIENCE AND COMPETENCIESManagement Expertise: Professionalized management systems of all service departments in facilities ranging from 175 to 600 beds and improved service standards through development of qualitative systems and processes.

Special projects contributions include analysis of work practice systems improvements, rightsizing, cost reductions, services efficiencies and staff training and skills development.

Quality Assurance: Conducted healthcare quality assurance service developments and improved services to exceed regulatory and customer expectation needs and requirements

Human Resources: Recruited and motivated and talented personnel and rationalized staffing distributions to patient acuity, while maintaining quality care and services

Education and Training: Developed and conducted technical skills and professional training programs. Technical Knowledge and Skills Proactively shares knowledge and experience and applies relevant best practices to work

Achieving Results Draws on experience to overcome challenges to produce desired outcomes

Working Together Works collaboratively with diverse colleagues and organizational boundaries

Communication Consistently seeks and addresses feedback on performance at all levels

Innovation and Change Adapt and adopt change plans to work environment by word and deed

CHARACTER

Extremely versatile, with a “hands on” approach to management at all levels

Like to lead and manage by example, and serve as a role model for all staff

Extremely conversant and able to develop harmonious work relations in all environments

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CAREER EXPERIENCEChief Executive Officer June 2014 –Current Jan 2014 - Current Ispahani Islamia Eye Institute and Hospital, Dhaka, BangladeshInvited to take charge of this well renowned not for profit organization comprising a Main Hospital of 25O beds, Academic Institute and 3 rural 80 bedded Hospitals Initiated a comprehensive review of services and manpower needs planning and development Initiated a cross sectional reform plan including g all programs services and systems Implemented skills upgrading and Health Care Assistant training program Recruited and lead task forces to review and develop all service processes and SOP manuals Implemented major facility upgrade of the 60 year old main buildingWorked closely with donors to support upgrades in services, systems, equipment and facilities upgrades Developed and implemented a 5 year budget planning and service report management process

Senior Director of QA and Clinical Services Jan 2012 – Jan 2014Hanh Phuc International Hospital, Ho Chi Minh City, VietnamAppointed on a term contract to support clinical and quality service development of this new hospital Implemented skills upgrading and service training including IFC and Health Care Assistant training program Established multidisciplinary task force to reform services, systems and supporting SOP for the hospitalEstablished cost center autonomy management programs for all servicesReviewed and revised Infection control practices and supporting policies and manualPrepared and inaugurated a Nursing Preceptor ship training program and log bookPlayed integral leadership role in the 5 year budget planning process development for this new hospitalMember of the Medical Advisory Board - holding chairmanship of the Quality Assurance Committee

Company Manager / International Technical Advisor Jan 2011 – Dec 2011 University of Minnesota Technical Skills Training ProgramRehabilitation of National Blood Transfusion Laboratory ServicesMinistry of Public Health. Kabul, AfghanistanReturned to project on a one year fixed term assignment for management and logistical support of the technical skills training program for the national blood transfusion and infection control services Lead qualitative improvements for all services processes and systems Developed and inaugurated external training programs for 200 medical and technical staff in regional WHO recognized centers in Iran and Pakistan

Senior Quality and Management Consultant May 2010 – Dec 2011 Franco-Vietnam Hospital Ho Chi Minh City VietnamFixed term consultancy to review and provide advice on hospitals readiness for its development towards Joint Commission International Quality Accreditation Provided roadmap and planning process for quality improvements towards JCI standards and accreditation

Team Leader / International Technical Advisor Mar- 2008 – Mar - 2010 EPOS Rehabilitation of National Blood Transfusion and Central Public Health Laboratory ServicesMinistry of Public Health Kabul, AfghanistanResponsible as program team leader for the Rehabilitation of the National Blood Transfusion Services Four major components to this project were1] Preparing construction planning and tender documents for new blood banking facilities in the Country 2] Identification, sourcing, and contract negotiation for equipping of all above facilities3] Development of a sustainable supply source for consumables and reagents for all services 4] Identify and implement training program in technical, managerial and quality assurance standards Develop national strategy law, policy and systems and standard operating procedures for national blood banking and infection control practices and servicesReceived Significant Achievement Awards from HE Minister, MoPH, Afghanistan

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Director of Operations ____ Feb-2007 - Mar- 2008 Apollo Hospital, Dhaka, BangladeshResponsible for all service operations including oversight of nursing, ancillary and support services Formed JCI quality accreditation process and development teamImplemented and managed hospital wide education and training programsRedefined and improved infection control and service quality and operating manualsIdentified and initiated services development action plans Successfully renegotiated contracts for all outsourced services Redesigned all service areas, work flows and quality systems and processes

Senior Hospital Management Consultant 2003 – 2007 Commissioning Chief Executive Officer Bumrungrad International, Bangkok, Thailand Assignment for three months to a BI affiliated Hospital in Philippines Redeveloped operating procedures and Safety, Disaster and Infection Controls Manuals Successfully renegotiated major support service terms of services and contractsCompleted assignment and returned to BI International in April 2006 Prepared and developed Intellectual Properties Manual for BI Group operations and servicesRedesigned operating policies, work instructions, and scope of services manualsAlso prepared equipment feasibility and planning study for new project in Abu DhabiReturned to BH, in preparation for commissioning CEO posting to new hospital in Bangladesh Prepared and developed staffing, services, and equipment planning for projectRecruited, inaugurated and trained managerial executive “A” TeamDeveloped Line Manager Skill’s Enhancement Training program Established Job Grade and Salary Grid for Human ResourcesIdentified Medical Staff Recruitment Needs Analysis and Action Plan

Chief Executive Officer 1998 – 2003 Gleneagles International Hospital, Medan, Indonesia Responsible for full operational management of this 250 bedded hospital Restructured and developed senior management teamInitiated major staff skills development program for all staffPlanned, equipped, and inaugurated Allied Health Sciences and Nursing Academy Improved financial systems, revenue collection and development opportunitiesImplemented Infection control [WHO] guidelines, practices and manuals for the hospitalEstablished Quality Assurance processes and awarded ISO 9001 AccreditationSuccessfully completed and awarded Indonesian Hospital Accreditation standardsInitiated community service and health care service programsCommissioned and marketed “Centers of Excellence” services units in: Cardiology, Geriatrics, Obstetrics, Pediatrics and Neurological CareOpened Satellite Diagnostic and Laboratory Centers in service support zonesBuilt inpatient volumes from 18 – 160 ADC within 4 yearsDirector Equipment Planning and Ambulatory Care Services 1993 – 1998 Bumrungrad Hospital, Bangkok, ThailandManaged planning and equipment budget program for a new [550 beds] Hospital Developed budget and equipment plan.Responsible for negotiations and purchasing processes of all major equipmentCompleted installation, staff training and commissioning of all equipmentSuccessfully transferred responsibilities to local assistantLed commissioning of a new Ambulatory Care Center [120 Clinics + ER Unit]Provided management support, training and supervision to local managersEstablished and managed staff service education and training programsInitiated and managed International Patient Referral CenterSupported and trained local Director for Ambulatory Care ServicesChief Operating Officer 1983 – 1993 Subang Jaya [Sime Darby] Medical Center, MalaysiaLed commissioning team for opening of this 240 bedded hospitalDeveloped ambulatory services and commissioning of Commissioned satellite clinic units, inpatient wing [200 beds] and a 150 suites Ambulatory Services CenterAssisted in Introducing TQM programs to all Hospital areas and servicesProvided project planning and introduction of Health Sciences AcademyTransferred to Bumrungrad Hospital to assist in the major redevelopment of that hospital

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Chief Executive Officer 1982 – 1983 Security Forces Hospital, Riyadh, Saudi Arabia [250 beds]Chief Executive Officer 1980 - 1982 King Khalid International Airport Hospital, Riyadh, [150 beds]Director Executive VIP Services [Royal Family Liaison] 1973 - 1980 King Faisal Specialist Hospital, Riyadh, Saudi Arabia [500 beds]

EDUCATION PhD Health Sciences Almeda College and University USA 2008MBA Healthcare Management Almeda College and University USA 2007MEd Health Education Paramount California University USA 2005Finance for Operational Executives Michigan University, Michigan USA 1997 BA Arabic Language University of Canterbury UK 1996TEFL Teaching Diploma Global Teachers College, Bournemouth UK 1983 Psychiatric Nurse Practitioner [RMN] Bethlem / Maudsley College, London UK 1973 Oncology Nursing Diploma [OND] Royal Marsden College, London UK 1973 General Nurse Practitioner [SRN] Ipswich Nursing College, UK 1971

PUBLICATIONSHealth Care Assistant Training Curriculum Author 2009Role of Artificial Feeding in the Terminally Ill PhD Dissertation 2007Service Paradigm in Providing Care in Hospitals Book Author 2006Survival Guide in Vocal Health MEd Thesis 2005Hospital Management in Developing Countries Book Author 2004Perception of Cancer and the Ability to Conquer Booklet Author 1978Feeding Needs in the Terminally Ill Booklet Author 1973Papers specifically developed for Afghanistan National Blood Safety and Transfusion Services [ANBSTS]National Policy on Blood Safety Policy Author 2011Blood Transfusion Services SOPs Manual Author 2010ANBSTS Blood Banks Accreditation Program Standards Author 2010ANBSTS Blood Donation Drives Manual Author 2009ANBSTS Blood Banks Inspection Check Lists Manual Author 2009ANBSTS Staff Skills Upgrade Training Program Syllabus Author 2009 In addition to above: Papers/presentations presented on service improvement and accreditation standards

TEACHING APPOINTMENTSHonorary lecturer Ibne Sina Health Vocational Training Institute 2009 - 2010

Kabul, AfghanistanHonorary Lecturer School of Health and Nursing Sciences 2007 – 2009

IABUT University, Dhaka, BangladeshAWARDS AND RECOGNITIONSRecognition for Afghanistan [ANBSTS] WBDD Program WHO 2009/2010Letter of Exceptional Service Appreciation Minister of Public Health Afghanistan 2009Asia/Pacific Business Executive Award US Businessman’s Council Indonesia 2000Top Executive Manager Award National Medical Enterprises USA 1993/1994Top Professional Executive Award National Medical Enterprises USA 1989/90/91 Gold Medalist [Oncology] Royal Marsden College UK 1973Gold Medalist [Psychiatry] Bethlem and Maudsley College UK 1973

PROFESSIONAL MEMBERSHIPSCouncil Member Gerhan Lehrman Consultants Group UK 2009Fellow FRSH, Royal Society of Health UK 1989Member MIHM Institute of Health Management UK 1983TITLESPaul Harris Fellow Medal Rotary International [For Community Service] 1994LANGUAGE PROFICIENCIESArabic Good Conversational AbilityMalay/Indonesian Basic Conversational AbilityThai Good Conversational AbilityFarsi/Dari Basic Understanding AbilityEnglish Mother Tongue

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