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McKesson Connect Training:Search Made Easier — Tips and Tricks, Including New HHC/DME SearchHighlights of search capabilities and recent improvements in McKesson Connect

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Courses at this year’sConference

– A Deeper Dive into the New McKesson Connect Portal

– Top Ordering Enhancements Debuting Summer 2009

– Easier Returns Processing in Summer 2009 Release

– Search Made Easier — Tips and Tricks, and New HHC Search

– Health Mart Consumer Web Portal

– Health Mart Marketing Tool Kit

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Search made easier —topics we’ll cover

In this course, you will learn four time-saving ways to efficientlylocate products in Ordering:

– Using keyword search in general

– Tips for searching for Rx items

– Tips for searching for OTC and HHC items

– New home healthcare category-style search

– New features to help when no items match your search

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Locating items quickly and easilyKeyword search in general

– Our goal: To let you search for items the way you think of them — not having to guess at abbreviations or word order in McKesson’sproduct description

–“28 gauge BD syringe”–“ultra soft lancets”–“beige support hose”

– … while still working for the basics:–“2714475” (item numbers)–“63739029510” (NDCs/UPCs)–“coreg” (basic drug/product searches)

– … and while still showing matches sorted by contract and price

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Locating items quickly and easilyKeyword search in general

Keyword search allows you to:

– Specify one or multiple search terms, zooming to just the itemsyou need, quickly

– Specify those search terms in any order, lowercase or uppercase,and without even having to spell out full words

– Think of it as Google™ within SMO — letting you search all itemswith as much or as little detail as you want

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Locating items quickly and easilyUsing multiple search terms

– The “old” way to search for 10mg Lipitor:

– Search for “LIP” in the description

– Fish through all different strengths of Lipitor(not to mention liposyn, lipogen, lipoflavonoid, lipram…)

– Finally… find the 10mg Lipitor you want

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Locating items quickly and easilyUsing multiple search terms

– The new way to search for 10mg Lipitor:

– Search for “LIP 10mg” in the description(or “10mg LIPIT”…)

– No more fishing — all you see are 10mg LIPITORs

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Locating items quickly and easilyUsing multiple search terms

A couple more examples:

– Looking for 10mg fluoxetine in 500s?

– The old way: “fluox” 78 matches

– The new way: “fluox 10mg 500” 3 matches

– Looking for beige support hose?– The old way: “FUT HOSE%BGE” a few matches, maybe, if you’ve

got that memorized

– The new way: “beige support hose” 17 matches

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Locating items quickly and easilyTips for searching for Rx Items

You can search by a number of Rx item characteristics to quickly get to desired Rx items:

– Drug strength — “fluox 20mg”

– Drug form — “fluox 20mg cap”

– Product imprint — “r149”

– Unit dose — “fluox unit dose,” or “prozac UD”

– Orange Book code — “fluox 10mg AB”

– Brand item, not generic — “prozac brand”

– Manufacturer — “fluox 20mg ELI”

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Locating items quickly and easilyTips for searching for OTC and HHC items

Unlike Rx products, of course, OTC and (especially) HHC items aren’t as standardized in their naming…

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Locating items quickly and easilyTips for searching for OTC and HHC items

So… keyword search supports:

– Consumer brand name — “Banana Boat,” “Excedrin,” etc.

– Standard product names — “support hose,” “headache powder,” “wheelchair,” “28 gauge insulin syringe,” “nitrile gloves,” “sunblock,” “Gillette razors,” etc.

– Manufacturer part # — “hollist 3832” (that is, what often appears on the physical box or product, in addition or instead of a UPC)

– Color — “beige hose,” “brown hair color,” etc.

– Sunmark category — “Sunmark excedr,” etc.

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Locating items quickly and easilyWhat can go wrong? Too many matches?

Unexpected or seemingly weird matches?

– Cause: Using really short terms (2–3 letter words, especially just one)–This worked — sort of — with description searches, as long as you’d been trained to

know how descriptions were abbreviated–But just as with Google, being vague finds lots of matches

A search for “GAR” finds not just gardasil vaccine, but also garlic pills (as before); and also Sunmark garlic pills, Garnier shampoo, Sunmark gargle mouthwash, Calgon English Garden bath soap… none of which would have matched theMcK description “APOT” finds both Apotex and Apothecary Products

– Solution: Short phrases do often work — given the made-up spellings of many drugs — but if you get unexpected or weird matches, just add a few more letters (“GARDA” for gardasil vaccine; “APOTH LABEL” for Apothecary Products Inc. warning labels)

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Locating items quickly and easilyNew features to help with items not found

Valid item, but not currentlystocked in your warehouse?

– Formerly: You’d just get“No match found” — with noway to look at alternatives.

– Now:– If there are generic alternatives

in your local DC, you can viewthose with a single click.

– If there are no generic alternativeslocally, but we recognize the NDCor item # as being valid, we notify you.You may wish to order the item fromanother DC (keep in mind that shippingor other charges may result). Thismakes it much clearer what the issue is.

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Locating items quickly and easilyNew features to help with items not found

If all else fails…– Formerly: You’d just get

“No match found”

– Now: We give you one-clickaccess to Google™—whichcan help indicate if there’s aspelling error, or that the itemmay be available only directlyfrom the manufacturer

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Locating items quickly and easily Home healthcare “category” search

– Previously, searching for home/durable medical equipment products could be challenging — product naming can vary by category and manufacturer

– A new “Browse Home Med Equip Products” search option displays a list of categories and subcategories specific to home healthcare, to help you find products more easily

– We’ll be adding even more detail to this in the coming months

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For more information

Use these resources to learn more about this topic or otherMcKesson Connect features:

– Call the customer support team at 800.793.9875

– Visit the Help and Training page on McKesson Connect

– Ask questions by e-mail — visit the “Contact Us” page on McKesson Connect

– Call your sales representative

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Thank you!

Please take our super-quick survey on this course, by clicking “Course Survey” on your desktop:

It will help us build better courses for next year!