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1
CUSTOMER NAME
Statement of Work
Presented by
May 17, 2018
MCSD NGFW SoW
Presented by Heartland Business Systems
APPLETON, WI MILWAUKEE, WI
MADISON, WI EAU CLAIRE, WI
CHICAGO, IL BLOOMINGTON, MN
DES MOINES, IA
STATEMENT OF WORK May 2018 Marshalltown Community School District – NGFW
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STATEMENT OF WORK
Contents
Confidentiality Agreement ............................................................................................................................ 3
Revision History ............................................................................................................................................ 3
Contact Information ...................................................................................................................................... 4
Preface .......................................................................................................................................................... 5
Project Overview ........................................................................................................................................... 5
Project Objectives ......................................................................................................................................... 5
Project Scope ................................................................................................................................................ 5
In Scope ..................................................................................................................................................... 5
Out of Scope .............................................................................................................................................. 5
Assumptions ............................................................................................... Error! Bookmark not defined.
Dependencies............................................................................................. Error! Bookmark not defined.
Constraints ................................................................................................. Error! Bookmark not defined.
Risks ........................................................................................................... Error! Bookmark not defined.
Deliverables................................................................................................................................................... 6
Milestones ...................................................................................................... Error! Bookmark not defined.
Pricing............................................................................................................................................................ 6
Project Completion ....................................................................................................................................... 6
Responsibilities ............................................................................................................................................. 6
Communication ............................................................................................................................................. 7
Change Management .................................................................................................................................... 7
Terms ............................................................................................................................................................ 7
Approval ........................................................................................................................................................ 8
Appendix A – Project Management Services ................................................................................................ 9
Communication Management Plan .......................................................................................................... 9
Risks and Issues Management Plan .......................................................................................................... 9
Scope Management Plan .......................................................................................................................... 9
Appendix B – Project Change Control Request Form ................................................................................. 10
STATEMENT OF WORK May 2018 Marshalltown Community School District – NGFW
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Confidentiality Agreement
During the course of the provision of the services by Heartland Business Systems to [Customer], each
party to this Agreement may have access to confidential information concerning the methodologies,
pricing, and business practices of the other. Neither party shall make any use of such information of the
other party except in connection with the exercise of its rights and responsibilities under this Agreement
except as may be necessary to comply with the laws or a court having proper jurisdiction. The
obligations of this paragraph shall not apply in the event such information is already public or becomes
available to the public through no breach of this Agreement by the receiving party. The enclosed
material is proprietary to Heartland Business Systems and is the copyright of Heartland Business
Systems. Neither this publication nor any part of this publication may be photocopied or reduced to any
electronic medium or machine-readable form without the express written consent of Heartland
Business Systems.
Revision History
Date Version Change made Changed by
05/10/2018 1.0 Updated Scope Bullets Polly Carlson
STATEMENT OF WORK May 2018 Marshalltown Community School District – NGFW
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Contact Information
Marshalltown Community School District
Mr. Josh Wesley
Director of Technology
1002 South 3rd Avenue
(641)754-1000 Ext. 1396
HEARTLAND BUSINESS SYSTEMS
Polly Carlson
Solutions Consultant
(515)414-2809
Brad Clark
Project Manager
(515)414-2793
Ken Ksiazek
Sr. Consulting Engineer
(515)414-2804
STATEMENT OF WORK May 2018 Marshalltown Community School District – NGFW
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Preface
This Statement of Work (“SOW”) reflects the services and material to be provided by Heartland Business
Systems, hereinafter referred to as 'HBS" for Marshalltown Community School District, hereinafter
referred to as “[Customer]”.
Project Overview
Marshalltown Community School District is partnering with Heartland Business Systems to implement a
Cisco security solution to meet the District’s requirements for a next generation firewall. The Cisco
Firepower® NGFW (next generation firewall) is the industry’s first fully integrated, threat-focused next-
gen firewall with unified management. It uniquely provides advanced threat protection before, during,
and after attacks.
Project Objectives
The objective [OR “purpose” OR “goal”] of the Project is to configure and install FTD/FirePower on 2140
FTD Firewall.
Project Scope
HBS will provide the following services and material, herein referred to as “Scope”:
In Scope Configure and Install FTD/Firepower on 2140 FTD Firewall
Review current ASA configuration for conversion to FTD. Upgrade FMCv Appliance (Firewall Management Center) Install Smart-Licensing on FMC. Connect the new 2140 FTD firewall to the FMC. Update 2140 FTD firewall to latest version. Stage 2140 FTD firewall and install initial configuration. Install licensing for 2140 FTD firewall. Firewall interface configuration, VLANs, and NATs. (FTD mode) Routing configuration on FTD Firewall. Configure and install Access-Policies. Migration from existing Firepower sensor and ASAs
(FTD mode) IPS/AMP configuration. Migration from existing Firepower Sensor Configure FMC for monitoring and management of Firewall/FTD device. Configure new 3850 switch Configure switches for connections to the new FTD firewalls. (Inside/Outside/DMZ(s))
STATEMENT OF WORK May 2018 Marshalltown Community School District – NGFW
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On-Site Installation
Attach new 2140FTD firewall to network (connecting to core and new 3850 switch) Decommission and disconnect existing ASAs/FirePower Sensor Plan migration, and cut to new 2140 FTD Firewall. Test and Verify connectivity - 2nd day support
Out of Scope
Anything not specifically mentioned in the above-referenced ‘in-scope’ bullets is considered
out of scope for this project.
Deliverables
The following are the deliverables HBS will provide to [Customer], herein referred to as “Deliverables”
for this Project:
# Deliverable
1 On-site installation – attach 2140FTD to network
2 Configure & Install FTD FirePower on 2140 FTD Firewall
Pricing
Service and equipment identified in this SOW do not include any taxes that may be applicable. Any such
taxes shall be specified on an invoice as a separate line item.
[Customer] agrees to compensate, herein referred to a “Payment” HBS for providing the Deliverables as
outlined in the BOM.
Unless specified to the contrary in writing by HBS, payment terms are net 30 days from date of invoice.
Project Completion
The Project will be complete when all Deliverables have been provided to [Customer].
Responsibilities
Customer is responsible for problem resolution of occurrences beyond HBS’s control (i.e. software bugs,
hardware failures, telecommunication circuits, server or desktop issues outside the scope of work). HBS
can assist with these issues via the change control process.
Customer will provide Subject Matter Experts (SMEs) when required by project personnel and/or project
activities. If delays in the project timeline are a result of delayed access to SME personnel, extra charges
to the project may occur.
STATEMENT OF WORK May 2018 Marshalltown Community School District – NGFW
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Customer is responsible for approving, reviewing, deciding, and generally responding to HBS requests in
a reasonable timely manner. Delays caused by undue responsiveness may result in project milestones
being moved.
Communication
[Customer] will provide a Single Point of Contact (SPOC) with decision making authority to interface with
the HBS project manager. This person is responsible for signing off on Scope of Work deliverables and
change order documents throughout the project.
Change Management
Additional products, services and deliverables, beyond the In-Scope Deliverables listed above, are
considered out of scope and require a change request approved by the customer before work is started.
HBS will exercise a formal change request that documents the out of scope work for approval by the
customer prior to execution of the work to protect the project, both technically and financially.
Terms
Binding Agreement - This Statement of Work (SOW) describes the professional services and results to be
provided by HBS. When mutually executed for implementation, this SOW becomes contractually binding
on HBS and [Customer] under the terms and conditions of the HBS Standard Terms and Conditions (STC)
document.
Signatures – Only duly authorized representatives that have the authority to enter into this Agreement
on behalf of their organization can sign in the Approval section below.
Confidentiality - This document is confidential, and shall not be used or disclosed, in whole or in part, for
any purpose other than evaluation and implementation by [Customer] personnel.
Order of Precedence - Any ambiguity or inconsistency between or among the statements of this SOW
and the Standard Terms and Conditions (“STC”) shall be resolved by giving priority and precedence in
the following order:
Statement of Work (SOW)
Standard Terms and Conditions (STC)
Out of Scope - Anything not addressed in this SOW is out of scope, and is not part of this SOW. Either
party may submit a Change Request to the other party, in accordance with the HBS Change Request
process to modify the scope of this project.
Work Hours - All professional services work will be completed during the normal business hours of
8:00am – 5:00pm M-F, local time, unless other arrangements are agreed to. Any time occurred after
5:00pm and before 8:00am or on weekends will be charge at a rate of 1.5 per hour.
STATEMENT OF WORK May 2018 Marshalltown Community School District – NGFW
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Promises – No other promises have been made related to this SOW except for those stated in this SOW.
This SOW supersedes all other agreements or promises related to this Project and SOW.
Approval
An authorized signature below indicates acceptance of all terms of this SOW.
[Customer] Heartland Business Systems ____________________________________ _____________________________________ Signature Signature ____________________________________ _____________________________________ Printed Name Printed Name ____________________________________ _____________________________________ Date Date
STATEMENT OF WORK May 2018 Marshalltown Community School District – NGFW
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Appendix A – Project Management Services
If included in the project, the Heartland Business Systems Project Manager is responsible for ensuring
that the project delivers the agreed upon scope and executes according to the schedule and budget in
the SOW. To perform this role successfully, the entire project team needs to communicate effectively
and follow the procedures outlined below as part of the Communication, Issue/Risk, and Scope
Management Plans.
Communication Management Plan Communication is the backbone of any successful project. The table below shows the tools that
Heartland Business Systems will use to communicate with Customer through the duration of this
project. These tools will also be supplemented with additional phone calls, emails, and other
documentation if the project warrants.
Tool Owner Recipients/Participants Frequency
Status Meetings Project
Manager Project Team
Weekly or As
Needed
Status Report, includes:
Contact List
Project Plan
Accomplishments
Task List
Issue/Risk Log
Project
Manager Project Team
Weekly or As
Needed
Meeting Agendas Project
Manager Project Team
Weekly or As
Needed
Risks and Issues Management Plan All project team members are responsible for identifying risks and issues associated with the project and
reporting them to the Project Manager. These items will be documented in the Risk and Issues Log and
assigned a priority, impact and an owner so that they can be monitored, tracked and discussed during
status meetings.
Scope Management Plan Items not addressed in this Statement of Work are not included in the service estimates and are
considered scope additions. In order to make a change to the Statement of Work, either party may
submit a Project Change Request Form (see Appendix B: Project Change Request Form). HBS will
estimate the cost and impact of the change at that time. Customer signoff on the Change Request is
required before Heartland Business Systems can begin work on the change.
STATEMENT OF WORK May 2018 Marshalltown Community School District – NGFW
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Appendix B – Project Change Control Request Form
Contact Information
Date Requested:
Customer:
Project Name:
Project Number:
Person Submitting Change:
Submitter Phone/Email:
Person Requesting Change:
Requester Phone/Email:
Proposed Change
Title of Change:
Description of Change:
Reason for Change:
Requested Completion Date:
Project Manager Review of Change (COMPLETED BY PROJECT MANAGER)
Hardware Required for Change:
Software Required for Change:
Action Required for Change:
Timeline Impact:
Cost Impact:
Resource Impact:
Quality Impact:
Overall Impact:
Additional Comments:
Project Manager:
Approval of all Changes (COMPLETED BY THE CLIENT)
Change Approved by:
Date:
Signature: