Measuring Progress Performance Report · Risk Score 2,448 This indicator measures the fire risk in each SOA. Risk is determined using fire activity over the previous three fiscal

Measuring Progress

Performance Report

April 2020 - June 2020

making Lancashire safer 2020-21 Quarter 1

making Lancashire safer 2

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Lancashire Fire and Rescue Service Measuring Progress April 20 – June 20

Introduction

The following pages set out Lancashire Fire and Rescue Service’s Performance Framework, an explanation of how our Key Performance Indicator’s (KPI) are measured and how we are performing.

The document illustrates our performance across all our KPI’s and where appropriate, by an analysis of the KPI’s which are classified as being in exception, along with an analysis of the cause and actions being taken to improve performance.

Table of Contents Page (s)

Introduction 3

Performance Framework 4

Explanation of Performance Measures 5

Index 6 - 7

Key Performance Indicators 9 - 38



Performance Framework

The Combined Fire Authority sets the Service challenging targets for a range of key performance indicators (KPI) which help them to monitor and measure our performance in achieving success and meeting our priorities. Performance against these KPIs is scrutinised every quarter at the Performance Committee. The below graphic illustrates our priorities and how their respective KPI’s fit within the overall performance framework.

1 Preventing fires and other emergencies from happening. Protecting people and property when fires happen.

1.1 Critical Fire Risk Map Score

1.2 Overall Activity

1.3 Accidental Dwelling Fires (ADF)

1.3.1 ADF – Extent of Damage (Fire Severity)

1.3.2 ADF – Number of incidents where occupants have received a Home Fire Safety Check

1.4 ADF Casualties

1.5 Accidental Building Fires

1.5.1 Accidental Building Fires – Extent of Damage (Fire Severity)

1.6.1 Deliberate Fires – Antisocial Behaviour (ASB)

1.6.2 Deliberate Fires – Dwellings

1.6.3 Deliberate Fires – Non Dwellings

1.7 High Risk HFSC

1.8 Road Safety Education

1.9 Fire Safety Enforcement

2

Responding to fire and other emergencies quickly and competently.

2.1.1 Critical Fire Response – 1st Fire Engine Attendance

2.1.2 Critical Fire Response – 2nd

Fire Engine Attendance

2.2.1 Critical Special Service Response – 1st Fire Engine Attendance

2.3 Fire Engine Availability (Wholetime, Day Crewing & Day Crewing Plus)

2.4 Fire Engine Availability (On Call)

2.4.1 Fire Engine Availability (On Call) – Without wholetime detachments

2.5 Staff Accidents

3

Delivering value for money in how we use our resources.

3.1 Progress Against Savings Programme

3.2 Overall User Satisfaction

4

Valuing our people so that they can focus on making Lancashire safer.

4.1 4.2.1

Overall Staff Engagement Staff Absence (Excluding On Call)

4.2.2 Staff Absence (On Call)



Explanation of Performance Measures

KPI’s are monitored either by using an XmR chart, comparing current performance against that achieved in the previous cumulative years activity, or against a pre-determined standard, for example, the response standard KPI’s are measured against a range of set times. The set times are dependent upon the risk rating given to each Super Output Area (SOA), which is presented as a percentage of occasions where the standard is met.

XmR chart explanation (Value [X] over a moving [m] range [R]).

An XmR chart is a control chart used to highlight any significant changes in activity so that interventions can be made before an issue arises. It can also highlight where activity has decreased, potentially as a result of preventative action which could be replicated elsewhere.

Activity is deemed to be within standard if it remains within set upper and lower limits. These limits are based upon the previous three years activity and are set using a statistical constant, derived from the standard deviation. An exception report is generated if the XmR rules are breached. The following rules are applicable to the XmR charts and define when an exception has occurred:

1. A single point beyond the Upper Control Limit is classified as a negative exception.

2. A single point beyond the Lower Control Limit is classified as a positive exception.

Example XmR chart: In the example below, KPI 1.3 would produce a negative exception for meeting rule 1, as the activity, represented as a dark blue line, for December 2018 ( ) is above the Upper Control Limit (UCL) and a positive exception in February 2019 ( ) for meeting rule 2.

UCL – Upper Control Limit

Previous three year Mean

Current Mean

LCL – Lower Control Limit

Lancashire Fire and Rescue Service

Measuring Progress

April 20 – June 20

Progress Page (s)

Risk Map Score 9

Overall Activity 11

Accidental Dwelling Fires (ADF) 13

ADF - Extent of Damage (Fire Severity) 14

ADF - Number of Incidents Where Occupants have Received a

HFSC15

Accidental Dwelling Fire Casualties 16

Accidental Building Fires (ABF) - Non Dwellings 17

ABF (Non Dwellings) - Extent of Damage (Fire Severity) 19

Deliberate Fires - Anti-Social Behaviour 20

Deliberate Fires - Dwellings 20

Deliberate Fires - Non Dwellings 20

High Risk Home Fire Safety Checks 21

Road Safety Education Evaluation 22

Fire Safety Enforcement 23

Key Performance Index and Indicator trends

This section provides an overview of the performance direction of the KPI’s. Each KPI is shown within its

priority with an indicator, called Sparkline’s, which are the inset summary charts below and indicate the relative

direction of travel and trends over the last four quarters; so the last point of the chart will always represent the

most recent quarter. Sparkline’s are simple indicative indicators and are not intended to have labelled points or

axes.

KPI

11.1

Preventing fires and other emergencies from happening.

Protecting people and property when fires happen.

is in positive exception:

The cell shading denotes whether the indicator is - within accepted limits:

or is in negative exception:

Description

1.2

1.8

1.9

1.3

1.3.1

1.3.2

1.4

1.5

1.5.1

1.6.1

1.6.2

1.6.3

1.7



Measuring Progress


Progress Page (s)

Critical Fire Response - 1st Fire Engine Attendance 24

Critical Fire Response - 2nd Fire Engine Attendance 25

Critical Special Service Response - 1st Fire Engine Attendance 26

Fire Engine Availability - Wholetime, Day Crewing and Day

Crewing Plus27

Fire Engine Availability - On-Call Duty System 28

Fire Engine Availability - On-Call Duty System (without

wholetime detachments)

Subset of KPI 2.4

and provided for

information only30

Staff Accidents 31

Progress Against Savings Programme 32

Overall User Satisfaction 33

Overall Staff Engagement 34

4.2.1 Staff Absence - Excluding On-Call Duty System 35

Staff Absence - On-Call Duty System 38

Key Performance Index and Indicator trends

KPI

22.1.1

2.1.2

Valuing our people so that they can focus on making Lancashire safer.

3.2

4

4.2.2

Description

2.3

2.4

2.4.1

2.5

33.1

2.2.1

Responding to fire and other emergencies quickly and competently.

Delivering value for money in how we use our resources.

4.1


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Measuring Progress



1.1 Risk Map

Risk Score

32,448 This indicator measures the fire risk in each SOA. Risk is determined using fire activity over the previous three fiscal years along with a range of demographic data, such as population and deprivation.

Specifically, the risk score for each SOA is calculated using the formula shown below.

Once an SOA has been assigned a score, it is then

categorised by risk grade.

Standard: To reduce the risk in Lancashire -

an annual reduction in the County risk map

score.

The County risk map score is updated annually,

before the end of the first quarter. An

improvement is shown by a year on year

decreasing ‘score’ value.

Current score 32,448, previous year score

31,816.

Score Category

Risk Grade

Score

(15-18)

SOA Count

(15-18)

Score

(16-19)

SOA Count

(16-19)

Score

(17-20)

SOA Count

(17-20)

Less than 36 L 12,012 524 12,528 542 12,058 520

Between 36 & 55 M 13,654 321 13,230 310 13,798 324

Between 56 & 75 H 4,598 74 4,306 68 4,718 74

Greater than 75 VH 1,850 22 1,752 21 1,871 23

Grand Total 32,114 941 31,816 941 32,448 941

Risk Grade Very High High Medium Low Overall Risk

Score

2019 count 21 68 310 542 31,816

2020 count 23 74 324 520 32,448

Change 10%

Overall increase in Very High risk

SOA’s

9%

Overall increase in High risk SOA’s

5%

Overall increase in Medium risk

SOA’s

- 3%

Overall decrease in Low risk SOA’s

2%

Overall increase in fire risk


Measuring Progress



What are the reasons for an Exception Report

This is a negative exception report due to the overall risk score increasing over the previous year.

Analysis

There has been an overall increase in risk for the latest rolling three year period.

The reason is due to two factors: the first being the 2019 update to the Index of Multiple

Deprivation (IMD) score. This is compiled by the Ministry of Housing and Local Government; with

the previous update being 2015.

Commonly referred to as the IMD score, this is the official measure of relative deprivation for small

areas (SOA) and is taken from the English Indices of Deprivation.

Each SOA is assigned a score; the higher the score the more deprived the area. The 2019 update

showed an increased score for 565 of of the 941 Super Output Areas (SOA’s) within Lancashire,

over previous IMD score publications.

Our risk map calculation applies a multiplier of two to the score; hence an increased likelihood of

SOA’s being moved to a higher risk banding.

The second Factor is the number of dwelling fire casualties recorded over the three year period.

Unfortunately, these have recorded an increase over the rolling three year period. Casualties are

reported quarterly within KPI 1.4.

Although there were decreases in the number dwelling and building fires, they were insufficient to

offset the combined increases in IMD and casualties.

Actions being taken to improve performance

As the increase in the risk map score appears to be related to the update to the IMD, then it is felt that this increase will be a single occurrence, and that the current trajectory of dwelling and building fires, will lead to a reduction in the next risk map update. Performance will continue to be monitored via the KPI’s; at both a local and county level. This will help ensure that areas which have shown an increased risk grade will receive the appropriate targeting in respect of prevention work. The updated risk will also be considered in any future planning actions e.g. the Emergency Cover Review (ECR) and the special Appliance review.


Measuring Progress



The number of incidents that LFRS attend with one or more pumping appliances. Includes fires, special service calls, false alarms and collaborative work undertaken with other emergency services. For example, missing person searches on behalf of the Police and gaining entry incidents at the request of the Ambulance Service. A breakdown of incident types included within this KPI is shown on the following page. Quarterly activity increased 8.47% over the same quarter of the previous year.

1.2 Number of attended incidents

Year to Date

2020/21 Quarter 1

Previous year to Date

2019/20 Quarter 1

4,916 4,916 4,532 4,532

The grey line on the XmR chart

denotes the mean monthly activity

over the previous 3 years and the

pale blue line the current mean.

Current

Mean

3 year

Mean

Monthly Mean

2019/20 2018/19 2017/18

1,639 1,392 1,434 1,422 1,320

800

1,000

1,200

1,400

1,600

1,800

2,000

2,200

Ap

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2018/19 2019/20 2020/21

1.2 Overall Activity

Quarter activity

4,916


Measuring Progress



1.2 Overall Activity Breakdown

Quarter activity

4,916

Incidents attended by Lancashire Fire and Rescue Service consist of a myriad of different types. The

breakdown below, whilst not an exhaustive list, aims to illustrate how activity captured within KPI 1.2 Overall

Activity is split by the different types of incidents.

The chart figures represent the count and percentage each activity contributes to the quarter’s activity, whilst

the inset table breaks the incident types down further.

Chimney fires only contribute a small proportion and are not shown in the above chart. *Included within KPI 2.2.1

FALSE ALARM incidents make up almost half of the Service’s activity. During quarter 1 false alarms consisted of: 50% Good Intent false alarm, 48% Fire alarm due to Apparatus and 2% Malicious False Alarm.

SPECIAL SERVICE incidents are made up of a number of different activities, of which, 492 are defined as critical incidents and are captured within KPI 2.2.1. On behalf of the Ambulance Service we were asked to gain entry to a property on 342 occasions, of which, 187 (55%) resulted in the use of tools to gain entry to a property. Also, 9% of special service incidents are Road Traffic Collisions (RTC) and 4% are flooding related.

SECONDARY FIRE incidents are typically anti-social behaviour fires (KPI 1.6.1). These mainly involve loose refuse. However; during the warmer weather of quarter one, 60% are recorded as accidental fires or fires with an unknown cause.

PRIMARY FIRE incidents encompass Accidental Dwelling Fires at 42% and are shown later in the report as KPI 1.3. Accidental Building Fires contribute 21% and again are covered within its own KPI 1.5.


Measuring Progress



1.3 Accidental Dwelling Fires

Quarter activity

224

The number of primary fires where a dwelling has been affected and the cause of fire has been recorded as

‘Accidental’ or ‘Not known’.

A primary fire is one involving property (excluding derelict property) or any fires involving casualties,

rescues, or any fire attended by five or more appliances. An appliance is counted if either the appliance,

equipment from it or personnel riding on it, were used to fight the fire.

Quarterly activity increased 7.18% over the same quarter of the previous year.

1.3 Accidental Dwelling Fires

Year to Date

2020/21 Quarter 1


2019/20 Quarter 1

224 224 209 209





Current

Mean

3 year

Mean

Monthly Mean

2019/20 2018/19 2017/18

75 71 68 68 79

30

40

50

60

70

80

90

100

110

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2018/19 2019/20 2020/21


Measuring Progress



1.3.1 ADF - Extent of Damage (Fire Severity)

Quarter activity:

93%

ADF criteria as 1.3. Extent of fire and heat damage is recorded at the time the STOP message is sent and includes all damage types.

The chart below shows a rolling quarterly severity of Accidental Dwelling Fire over the previous two years. Each quarter is broken down in to high, medium & low and is calculated using the Cheshire Fire Severity Index for Accidental Dwelling Fires.

Each quarter includes the percentage out of 100% that each severity type represents of the total, with an

indicator to illustrate the direction against the same quarter of the previous year.

The latest quarter recorded a combined ‘low’ and ‘medium’ severity of 92.9%. This is a decrease of

3.3% against the 96.2% recorded in the same quarter of the previous year.

1.3.1 ADF – Severity of

Fire

Severity (Direction against the same

quarter of previous year)

Previous Rolling 4 Quarters Quarter 1

Quarter 1 Quarter 2 Quarter 3 Quarter 4

High 3.8% 6.5% 4.9% 8.1% 7.1%

Medium 49.8% 51.5% 57.8% 50.8% 52.7%

Low 46.4% 42.0% 37.4% 41.1% 40.2%

46.2% 49.0% 42.8% 47.0% 46.4% 42.0% 37.4% 41.1% 40.2%

48.6% 46.4% 52.7% 49.7% 49.8% 51.5% 57.8% 50.8% 52.7%

5.2% 4.6% 4.5% 3.2% 3.8% 6.5% 4.9% 8.1% 7.1%

0%

20%

40%

60%

80%

100%

Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1

2018/19 2019/20 2020/21


Measuring Progress



1.3.2 ADF - Number of Incidents Where Occupants have Received a HFSC

% with previous HFSC

12%

ADF criteria as 1.3. The HFSC must be a completed job (i.e. not a refusal) carried out by LFRS personnel or

partner agency. The HFSC must have been carried out within 12 months prior of the fire occurring.

An improvement is shown if the percentage of ’% of ADF’s with previous HFSC’ is greater than the comparable quarter of the previous year. This indicates that the correct households are being targeted with prevention activities. Over the latest quarter, Accidental Dwelling Fires with a previous HFSC increased 1% against the total number of ADF’s over the same quarter of the previous year.

2020/21 / 2019/20

ADF’s with previous HFSC

% of ADF’s with previous HFSC

Progress ADF’s with

previous HFSC % of ADF’s with previous HFSC

Quarter 1 26 12% 23 11%

Quarter 2 26 13%

Quarter 3 31 15%

Quarter 4 27 14%


Measuring Progress



1.4 Accidental Dwelling Fire Casualties

Quarter activity

11 ADF criteria as 1.3. The number of fire related fatalities, slight and serious injuries.

A slight injury is defined as; a person attending hospital as an outpatient (not precautionary check). A serious injury is defined as; at least an overnight stay in hospital as an in-patient.

There were no fatalities during the latest quarterly period. One casualty is recorded as serious and 10

slight. The same quarter of the previous year recorded 2 fatalities, 6 serious and 5 slight.

Casualty Status Year to

Date 2020/21

Quarter 1 Previous

year to Date 2019/20

Quarter 1

Fatal 0 0 2 2

Victim went to hospital, injuries appear Serious 1 1 6 6

Victim went to hospital, injuries appear Slight 10 10 5 5

Total 11 11 13 13





Current

Mean

3 year

Mean

Monthly Mean

2019/20 2018/19 2017/18

4 4 5 4 4

0

2

4

6

8

10

12

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2018/19 2019/20 2020/21


Measuring Progress



1.5 Accidental Building Fires (Non Dwellings)

Quarter activity

113

Primary fire criteria as 1.3. Accidental Building Fires (ABF) are recorded as: Primary fires where; the property

type is ‘Building’ and the property sub type does not equal ‘Dwelling’ and the cause of fire has been recorded

as ‘Accidental’ or ‘Not known’.

Quarterly activity increased 29.89% over the same quarter of the previous year.

1.5 Accidental Building Fires Year to

Date

2020/21

Quarter 1

Previous year

to Date

2019/20

Quarter 1

113 113 87 87





Current

Mean

3 year

Mean

Monthly Mean

2019/20 2018/19 2017/18

38 30 26 34 31

10

15

20

25

30

35

40

45

50

55

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2018/19 2019/20 2020/21


Measuring Progress




This is a negative exception report due to the number of accidental building fires (non-dwelling)

recorded during the month of May, within quarter 1, being above the upper control limit.

Analysis

During the April to June quarter, there have been 113 recorded accidental building fires, with a

peak in May of 50. This month is just above the upper control limit of 48.8

A similar increase was seen during quarter 1 of 2018 (ref above chart) with activity possibly being

exaggerated during the period by the national lockdown, starting late March.

Private garden shed fires accounted for a third of the fires during the quarter, with a further 14%

being within a private garage.

Combined, there were 53 fires, which account for almost 50% of the accidental building fires within

the quarter. This would be consistent with the public being mainly confined to their home address

for several months.

As a comparison, during the same quarter of the previous year, there had been 21 private garage

and private garden shed fires.


Based upon activity patterns seen in previously years, and that the increase appears to be linked

to private garages and garden sheds, it is expected performance will return to within standard over

the coming months. This has already shown to be occurring, with activity in June being very low

compared to previous years.

Targeting in local areas has taken place, where possible, during the Covid period. This included

guidance when we attended accidental garden rubbish fires, which, without intervention, may had

led to a primary property being affected. In these instances, the occupier has been informed of the

current lockdown period guidance.


Measuring Progress



1.5.1 ABF (Non Dwellings) - Extent of Damage (Fire Severity)

Quarter activity:

56.6%

ABF criteria as 1.5. Extent of fire and heat damage is recorded at the time the STOP message is sent and includes all damage types. Included within this KPI are property types of private garages and private sheds; due to their single room construction, any damage is often classified as ‘whole building’, which will have the effect of increasing their severity category outcome.

The chart below shows a rolling quarterly severity of ABF over the previous two years. Each quarter is broken down in to high, medium & low and is calculated using the Cheshire Fire Severity Index for Accidental Dwelling Fires methodology, applied to Accidental Building Fires.

Each quarter includes the percentage out of 100% that each severity type represents of the total, with an

indicator to illustrate the direction against the same quarter of the previous year.

The latest quarter recorded a combined ‘low’ and ‘medium’ severity of 56.6%. This is a decrease of 6.6% against the combined severity of 63.2% recorded in the same quarter of the previous year.

1.5.1 ABF – Severity of

Fire

Severity (Direction against the same

quarter of previous year)

Previous Rolling 4 Quarters Quarter 1

Quarter 1 Quarter 2 Quarter 3 Quarter 4

High 12.6% 22.4% 29.2% 17.8% 43.4%

Medium 50.6% 57.9% 58.3% 65.8% 47.8%

Low 36.8% 19.7% 12.5% 16.4% 8.8%

11.0% 18.3% 18.8% 20.0% 12.6% 22.4% 29.2% 17.8% 8.8%

53.4% 45.2% 51.5% 49.5% 50.6% 57.9% 58.3% 65.8% 47.8%

35.6% 36.6% 29.7% 30.5% 36.8% 19.7% 12.5% 16.4% 43.4%

0%

20%

40%

60%

80%

100%

Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1

2018/19 2019/20 2020/21


Measuring Progress



1.6 Deliberate Fires

Quarter activity

552

The number of primary and secondary fires where; the cause of fire has been recorded as ‘Deliberate’.

Secondary fires are the majority of outdoor fires including grassland and refuse fires unless they involve

casualties or rescues, property loss or 5 or more appliances attend; includes fires in single derelict buildings.

1.6.1 Deliberate ASB Fires

Year to

Date

2020/21

Quarter 1

Previous year

to Date

2019/20

Quarter 1

552 552 681 681

Deliberate Fire Type Year to Date

2020/21 Quarter 1


2019/20 Quarter 1

1.6.1 Deliberate Fires - ASB 552 552 681 681

1.6.2 Deliberate Fires - Dwellings 18 18 29 29

1.6.3 Deliberate Fires - Non Dwellings 29 29 35 35

The grey line on the XmR chart denotes the

mean monthly activity over the previous 3

years and the pale blue line the current mean.

Current

Mean

3 year

Mean Monthly Mean

2019/20 2018/19 2017/18

184 157 140 175 157

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450

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Chart refers to KPI 1.6.1


Measuring Progress



1.7 Home Fire Safety Checks

Quarter outcome

71%

The percentage of completed HFSC’s (KPI 1.7.1), excluding refusals, carried out by LFRS personnel or

partner agencies in the home, where the risk score has been determined to be high.

An improvement is shown if:

1) the total number of HFSC’s completed is greater than the comparable quarter of the previous year and,

2) the percentage of high HFSC outcomes is greater than the comparable quarter of the previous year.

The number of completed HFSC’s decreased 52% over the same quarter of the previous year and the

percentage of those with a high risk outcome, increased by 6%.

2020/21 / 2019/20

HFSC

completed

% of High HFSC

outcomes Progress

HFSC

completed

% of High HFSC

outcomes

Quarter 1 2,301 71% / 4,401 65%

Quarter 2 4,770 61%

Quarter 3 4,364 60%

Quarter 4 4,028 61%

2,755 Home Fire Safety Checks Offered

2,301 HFSC's

Completed

256 Being

Advice Only

2,045 Completed in

the Home

71% Had a High

Risk Outcome

Analysis to Aid Future Targetting

Year to date

activity


Measuring Progress



1.8 Road Safety Education Evaluation

Quarter activity

n/a

The percentage of participants of the Wasted Lives and RoadSense education packages that show a positive change to less risky behaviour following the programme. This is based on comparing the overall responses to an evaluation question pre and post-delivery of the course.

Total participants are a combination of those engaged with at Wasted Lives and Road Sense events.

An improvement is shown if the percentage positive influence on participants behaviour is greater than the comparable quarter of the previous year.

The total number of participants increased -% and those with a percentage of positive influence

[1] on

participant’s behaviour remained consistent with the same quarter of the previous year.

2020/21 (Cumulative) /

2019/20 (Cumulative)

Total

participants

% positive influence

on participants

behaviour[1]

Progress Total

participants

% positive influence

on participants

behaviour[1]

Quarter 1

Please refer to the narrative below.

-/- 4,354 85%

Quarter 2 8,158 85%[2]

Quarter 3 16,417 85%[2]

Quarter 4 21,516 85%[2]

[1] From a sample.

[2] Estimate

The Covid-19 pandemic, during the quarter 1 period, has led to the closure of educational facilities.

As such, Lancashire Fire and Rescue have been unable to deliver road safety activities in the

normal way.

To ensure our road safety messages continue to be available, we are engaging with people via our

social media platforms; with 30,000 people recorded as engaging with the LFRS road safety social

media activities account during the quarter 1 period.


Measuring Progress



1.9 Fire Safety Enforcement

Quarter activity

28%

The number of Fire Safety Enforcement inspections carried out within the period resulting in supporting

businesses to improve and become compliant with fire safety regulations or to take formal action of

enforcement and prosecution of those that fail to comply.

Formal activity is defined as one or more of the following; enforcement notice or an action plan, alterations

notice or prohibition notice.

An improvement is shown if the percentage of audits ‘Requiring formal activity’ is greater than the

comparable quarter of the previous year. This helps inform that the correct businesses are being identified.

*The ‘Number of Inspections’ count includes Business safety advice and advice to other enforcement

authorities, which are not captured within the formal/informal or satisfactory counts.

2020/21 / 2019/20

Quarter *Number of

Inspections

Requiring Satisfactory

Audit

Percentage

requiring

Formal Activity

Progress

Percentage

requiring

Formal Activity

Formal

Activity

Informal

Activity

1 18 5 7 4 28% 9%

2 9%

3 10%

4 13%


Measuring Progress



2.1.1 Emergency Response Standards - Critical Fires - 1st Fire Engine Attendance

Quarter response

88.50%

Critical fire incidents are defined as incidents that are likely to involve a significant threat to life, structures or

the environment. Our response standards, in respect of critical fires, are variable and are determined by the

risk map (KPI 1.1) and subsequent risk grade of the Super Output Area (SOA) in which the fire occurred.

The response standards include call handling and fire engine response time for the first fire engine attending

a critical fire, and are as follows:

Very high risk area = 6 minutes

Medium risk area = 10 minutes

High risk area = 8 minutes Low risk area = 12 minutes

We have achieved our 90% standard when the time between the ‘Time of Call’ (TOC) and ‘Time in

Attendance’ (TIA) of the first fire engine arriving at the incident is less than the relevant response standard.

The latest quarter 1st

pump response decreased 0.74% of total first fire engine attendances over the

same quarter of the previous year.

1st pump cumulative

attendance standard

Year to Date

2020/21 Quarter 1


2019/20 Quarter 1

88.50% 88.50% 89.24% 89.24%

70%

75%

80%

85%

90%

95%

100%


Measuring Progress



2.1.2 Emergency Response Standards - Critical Fires – 2nd Fire Engine Attendance

Quarter response

83.71%

Critical fire incidents are defined as incidents that are likely to involve a significant threat to life, structures or

the environment. Our response standards, in respect of critical fires, are variable and are determined by the

risk map (KPI 1.1) and subsequent risk grade of the Super Output Area (SOA) in which the fire occurred.

The response standards include call handling and fire engine response time for the second fire engine

attending a critical fire, and are as follows:

Very high risk area = 9 minutes

Medium risk area = 13 minutes

High risk area = 11 minutes

Low risk area = 15 minutes

We have achieved our 85% standard when the time between the ‘Time of Call’ and ‘Time in Attendance’ of

second fire engine arriving at the incident is less than the relevant response standard.

The latest quarter 2nd

pump response decreased 5.76% of total second pump attendances over the

same quarter of the previous year.

2nd

pump cumulative attendance standard

Year to Date

2020/21 Quarter 1


2019/20 Quarter 1

83.71% 83.71% 89.47% 89.47%

70%

75%

80%

85%

90%

95%

100%


Measuring Progress



2.2.1 Emergency Response Standard - Critical Special Service - 1st Fire Engine Attendance

Quarter response

92.07%

Critical special service incidents are non-fire incidents where there is a risk to life, for example, road traffic collisions, rescues and hazardous materials incidents. For these incidents there is a single response standard which measures call handling time and fire engine response time. The response standard for the first fire engine attending a critical special service call is 13 minutes.

We have achieved our 90% standard when the time between the ‘Time of Call’ and ‘Time in Attendance’ of

first fire engine arriving at the incident is less than the response standard.

The latest quarter 1st

pump response increased 2.32% of the total responses over the same quarter

of the previous year.

1st pump cumulative

attendance standard

Year to Date

2020/21 Quarter 1


2019/20 Quarter 1

92.07% 92.07% 89.98% 89.98%

70%

75%

80%

85%

90%

95%

100%


Measuring Progress



2.3 Fire Engine Availability - Wholetime, Day Crewing and Day Crewing Plus

Quarter availbility

99.27%

This indicator measures the availability of fire engines that are crewed by wholetime, day crewing and day

crewing plus shifts. It is measured as the percentage of time a fire engine is available to respond compared

to the total time in the period.

Fire engines are designated as unavailable for the following reasons:

Mechanical Lack of equipment Appliance change over

Crew deficient Miscellaneous Debrief

Engineer working on

station

Unavailable Welfare

Standard: 99.5%

Year to date availability of 99.27% is a decrease of 0.31% over the same period of the previous year.

Fire engine availability – WT, DC and DCP

Year to Date

2020/21 Quarter 1


2019/20 Quarter 1

99.27% 99.27% 99.58% 99.58%

98.0

98.5

99.0

99.5

100.0


Measuring Progress



2.4 Fire Engine Availability – On-Call Duty System

Quarter availbility

96.11%

This indicator measures the availability of fire engines that are crewed by the On Call duty system. It is

measured by calculating the percentage of time a fire engine is available to respond compared against the

total time in the period.

Fire engines are designated as unavailable (off-the-run) for the following reasons. This is further broken

down by the percentage of off-the-run (OTR) hours that each reason contributes to the total. A Fire engine

can be OTR for more than one reason; hence the percentages are interpreted individually, rather than as a

proportion of the total:

Manager deficient

Not enough BA wearers

Crew deficient

No driver

Standard: Above 95%

Year to date availability 96.11%, a 9.28% increase against the previous year to date total availability

of 86.83%.

Fire engine availability – On Call

Year to Date

2020/21 Quarter 1


2019/20 Quarter 1

96.11% 96.11% 86.83% 86.83%

80.0

82.0

84.0

86.0

88.0

90.0

92.0

94.0

96.0

98.0

100.0


Measuring Progress




This is a positive exception report due to On-Call availability being within standard and greater than

the lower control limit, during all three months of quarter 1.

Analysis

On-Call availability increased during the start of the lockdown period. This has been due to staff

being furloughed from their primary employment, the self-employed who have not able to carry out

their roles, and those who are homeworking.

An overall increase in availability was also due to furloughed and self-employed staff choosing

contract variations to increase availability, with staff on some units working over their contracted

hours, particularly at weekends.

As we move out of the furloughed stage it is likely that wholetime imports, which had decreased

during quarter 1, will begin to increase to their pre-April position. These will be used to help

manage the reduction in hours On-Call staff will be able to supply when they return to their primary

employment.

Lessons learnt

The number of On-Call staff leaving the Service during quarter 1 was lower than previously

recorded at this time of year. This may suggest that Lancashire Fire and Rescue has been

responsible for staff being able to maintain their financial position, with having a reliable and steady

income to support any furlough payments they received from their primary employers.

As we move out of the initial restrictions, additional work on local risks, hydrants and additional

training, where possible, will continue to drive Service Delivery at a local level.

Additionally, an increase in the use of flexible contracts, used to cover gaps in availability, will

continue to be appraised.


Measuring Progress



2.4.1 Fire Engine Availability – On-Call Duty System (without wholetime detachments).

Quarter availbility

94.57%

Performance indicator: 2.4.1 Fire Engine Availability – On-Call Duty System (without wholetime

detachments).

Subset of KPI 2.4 and provided for information only.

This indicator measures the availability of fire engines that are crewed by the On-Call duty system (OC)

when wholetime detachments are not used to support availability. It is measured by calculating the

percentage of time a fire engine is available to respond compared to the total time in the period.

Fire engines are designated as unavailable (off-the-run) for the following reasons:

Manager deficient

Crew deficient

Not enough BA wearers

No driver Standard: As a subset of KPI 2.4 there is no standard attributable to this KPI.

The percentage of time that On-Call crewed engines were available for the most recent quarter was

94.57%. This excludes the wholetime detachments shown in KPI 2.4


Measuring Progress



2.5 Staff Accidents

Quarter activity

17

The number of staff accidents.

An improvement is shown if the average number of staff accidents per quarter is lower than the mean of the

previous three years.

The number of staff accidents during the latest quarter decreased by 19.05% against the same

quarter of the previous year.

Total number of staff accidents

Year to Date

2020/21 Quarter 1


2019/20 Quarter 1

17 17 21 21


denotes the mean quarterly

activity over the previous 3 years

and the pale blue line the current

mean.

Current

Mean

3 year

Mean

Quarterly Mean

2019/20 2018/19 2017/18

17 16 18 16 15

0

5

10

15

20

25

30

35

Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4

2018/19 2019/20 2020/21


Measuring Progress



3.1 Progress against Savings Programme

Quarter variance

-0.52%

The total cumulative value of the savings delivered to date compared to the year’s standard and the total.

Budget to end of June 2020 £13.8 million. The spend for the same period was £13.5 million.

As a public service we are committed to providing a value for money service to the community and it

is important that once a budget has been agreed and set, our spending remains within this.

The annual budget for 2020/21 was set at £57.3 million, with a budget to 30 June of £13.8

million. The spend for the same period was £13.5 million. This gives an under spend for the

period of £0.3 million, which is a result of the pandemic affecting planned spend activity during the

period. This position will continue to be monitored in the forthcoming months.

Variance: -0.52%


Measuring Progress



3.2 Overall User Satisfaction

Percentage satisfied

99%

The percentage of people who were satisfied with the service received as a percentage of the total number

of people surveyed.

People surveyed include those who have experienced an accidental dwelling fire, a commercial fire or a

special service incident that we attended.

The standard is achieved if the percentage of satisfied responses is greater than the standard.

71 people were surveyed; 69 responded that they were very or fairly satisfied.

Question Total Number Satisfied

% Satisfied

% Standard

% Variance

Taking everthing in to account, are you satisfied, dissatistfied, or neither with the service you received from Lancashire Fire and Rescue Service?

2,472 2,447 98.99% 97.50% 1.53%

There have been 2,472 people surveyed since April 2012.

During the latest quarter - 71 people were surveyed and 69 responded that they were ‘very

satisfied’ or ‘fairly satisfied’ with the service they received.


Measuring Progress



4.1 Overall Staff Engagement

Percentage Engaged

32%

Staff surveys are undertaken on matters which require a broader range of input. In the past, these have

related to health and wellbeing, naming of the new intranet or more targeted surveys on challenges faced by

blue light drivers.

Due to surveys being undertaken on an ad hoc basis, they will be reported on an ‘as required’ basis. As

such, the measure of success will be the levels of engagement in a survey and in contributing to decisions

and improvements.

Two surveys for operational and support staff ran online only for two weeks from 15th to 21st June

2020. They were designed to gain insight into the health and wellbeing of our staff during the

pandemic along with their views on ways of working, safety measures and communications.

There was additional focus on support service staff in relation to remote working and plans to

gradually re-occupy offices. In total, 374 responses to the surveys were received (32% of staff).

In total 79% of respondents were very satisfied or satisfied with safety measures taken by work to-date.

96% strongly agreed or agreed that they know what to do to keep safe and healthy during the pandemic.

81% strongly agree or agree that they are receiving timely communications.

93% of people are able to access the systems and technology they need to do their job remotely.

76% strongly agree or agree that LFRS is supporting employees during the pandemic.

32%

of workforce

Engaged

374

Survey

responses


Measuring Progress



4.2.1 Staff Absence - Excluding On-Call Duty System

Shifts lost

1.549

The cumulative number of shifts (days) lost due to sickness for all wholetime, DCP, DC and support staff

divided by the total number of staff.

Annual Standard: Not more than 5 shifts lost.

(Represented on the chart as annual shifts lost ÷ 12 months)

Cumulative total number of monthly shifts lost: 1.549

0

0.2

0.4

0.6

0.8

1

1.2

Apr May June July Aug Sep Oct Nov Dec Jan Feb Mar

Mo

nth

ly s

hif

ts lo

st

Staff Absence - Excluding On-Call

Shifts Lost Standard


Measuring Progress




This is a negative exception report due to the number of shifts lost through absence per employee

being above the Service target for the months of April and May during the quarter.

Analysis

During quarter one April 2020 – June 2020, absence statistics shows whole-time personnel and

non-uniformed personnel are above target for April and May and below target for June. The target

for April was 0.41 and the total of shifts lost was 0.71. Cumulatively, the target for May was 0.83

and the total of shifts lost was 1.18 and the target for June was 1.25 and the total number of shifts

lost was 1.55.

There were 10 cases of long term absence which span over the total of the 3 months; the reasons

being:

Green Book Grey Book

Reason Case/s Reason Case/s

Mental health 2 Cancer 2

Muscular skeletal 1 Mental Health 1

Operation 1 Operation 1

Neurological 1

Injury 1

During the quarter: One Green book employee returned to duty and 1 employee left the Service.

There was also 1 Grey book employee who returned to duty and 1 employee who left the Service.

There were 24 other cases of long term absence which were also recorded within the 3 months:

Green Book Grey Book

Reason Case/s Reason Case/s

Mental health 3 Muscular skeletal 5

Operation 2 Mental health 3

Injury 1 Injury 3

Neurological 1 Cardio 1

Cancer 1 Cancer 1

Muscular skeletal 1 Urological 1

Cardio 1


Measuring Progress



During the quarter there were 7 Grey book and 10 Grey book employees who returned to duty.

At the end of June 2020 the cumulative totals show that overall absence for all staff (except On

Call staff) was 1.549 shifts lost which is above the Service target of 1.25 shifts lost for this quarter.


The Service aims to continue with:

Early intervention by Occupational Health Unit (OHU) doctor/nurse/physiotherapist.

Human Resources (HR) supporting managers in following the Absence Management Policy managing individual long term cases, addressing review periods/triggers in a timely manner and dealing with capability off staff due to health issues.

To be included again within the leadership conference to assist future managers understanding and interpretation of the policy.

Encouraging employees to make use of our Employee Assistance Programme provider Health Assured and The Firefighters Charity.

HR to be in attendance at Stress Risk Assessment meetings, to support managers and to offer appropriate support to the employee along with signposting.

OHU to organise health checks for individuals on a voluntary basis.

Support from Service Fitness Advisor/ Personal Training Instructors.

Promotion of health, fitness and wellbeing via the routine bulletin and Employee Assistance programme.


Measuring Progress



4.2.2 Staff Absence – On-Call Duty System

Absence

0.91%

The percentage of contracted hours lost due to sickness for all On-Call contracted staff. An individual’s

sickness hours are only counted as absent where they overlap with their contracted hours.

Cumulative On-Call absence, as a percentage of available hours of cover at end of the quarter, 0.91%

Annual Standard: No more than 2.5% lost as % of available hours of cover.

Cumulative On-Call absence (as % of available hours of cover): 0.91%

0.00%

0.50%

1.00%

1.50%

2.00%

2.50%

3.00%

Staff Absence - On-Call Duty System

Retained Absence % Standard

Documents

Measuring Progress Performance Report · Risk Score 2,448 This indicator measures the fire risk in each SOA. Risk is determined using fire activity over the previous three fiscal