Matthew Round – Account Manager, Midlands & North West

In my 12 years at British Airways I have worked in a number of different roles, including Passenger Services and Cabin Crew, before becoming Account Manager. My principal aim in my current position mirrors the overall target of the airline as a whole – to ensure that British Airways is the most admired airline across the world’s key cities. On a personal level, the best bit of advice I have been given is to make sure your fi rst thought of the day is a positive one and all will be well!

Ken Bryan – Account Manager, Scotland & North East

I have worked for British Airways for 32 years in a variety of roles, in Customer Service, as Manager of a British Airways Travel Shop and now in a Commercial role.

My goal is to represent British Airways, internally with other relevant departments, and externally with key agents, to ensure the potential of the regional selling market is highlighted and opportunities delivered.

Best bit of advice ever given; always have a positive mental attitude and a great sense of humour!

MEET THE BRITISH AIRWAYS REGIONAL SALES TEAM

New On Business benefi ts for your customers, including direct benefi ts from Manchester

As part of British Airways’ continuous commitment to Small and Medium Sized companies (SMEs), we have further improved our On Business Loyalty Programme. On Business members can now earn On Business Points on selected codeshares with American Airlines and Iberia.

This includes:

• All direct transatlantic fl ights between MAN – JFK and MAN – ORD, operated by American Airlines, but booked with a British Airways fl ight number

• American Airlines US domestic fl ight connections with a BA fl ight number, when you book them in conjunction with BA coded transatlantic fl ights (which can be operated by British Airways, American Airlines or Iberia)

• Iberia Spanish domestic fl ights with a BA fl ight number when you book them in conjunction with a BA coded transatlantic fl ight or a BA coded fl ight from the UK (which can also be British Airways, American Airlines or Iberia operated)

• Iberia long haul fl ights with a BA fl ight number

On Business members will earn exactly the same On Business Points as when fl ying to those destinations with British Airways, helping them earn rewards even faster.

All tickets must be booked with a British Airways fl ight number to be eligible.

Remember, redemptions can only be booked on British Airways mainline fl ights.

Welcome to the fi rst edition of the British Airways Regional Newsletter

Following the success of our new-look Trade newsletter, I am delighted to welcome you to the fi rst such publication dedicated to our Trade partners in the regions. We hope that you fi nd this an invaluable source of helpful information that will keep you up to date with all the latest news from British Airways. We’d love to hear you thoughts and opinions on this newsletter, as your feedback will let us know how to best approach the next edition! Finally, thank you for your continued support in helping your customers choose to fl y with British Airways.

Warm regards,

Jackie Clark, Trade Sales Manager

Regional Trade Newsletter – July 2011

BRITISH AIRWAYS REGIONAL OPERATIONRegular and convenient flights from regional airports to London Heathrow Terminal 5 connect your local customers to our extensive global network. Flight Connections is located at the heart of Terminal 5, and customers should allow 60 minutes to transfer to their onward flight.

British Airways at Manchester

British Airways is one of the largest airlines, in terms of passenger numbers, operating from Manchester Airport.

A total of 86 flights a week operate in British Airways colours to and from Terminal 3.

That includes eight return daily week day flights and six return weekend flights to Heathrow, and four return daily flights to and from Gatwick.

In addition British Airways franchise partner Sun Air operates return double-daily week day services and a single Sunday service to Billund in Denmark.

The British Airways mainline services cater for both point-to-point business and also business and leisure passengers connecting with the airline’s worldwide network from both Heathrow and Gatwick airports.

British Airways also codeshares with American Airlines and Finnair on flights from Manchester, offering passengers more flexibility.

The daily American Airlines flights to New York and Chicago both carry British Airways flight numbers as does the daily Finnair service to Helsinki.

Business and First class passengers and full fare domestic passengers as well as premium card holders travelling on British Airways and American Airlines flights are entitled to use the Terraces Lounge at Manchester Airport.

British Airways at Newcastle and a new codeshare with Flybe

British Airways operates a daily service of 6 flights per day from Newcastle to London Heathrow, and up to 4 flights per day from Newcastle to London Gatwick, where there is the added advantage of a new codeshare with Flybe.

This means that customers wishing to access British Airways London Gatwick destinations including the Caribbean, Florida, Maldives, Mauritius and a significant number of European destinations, can now fly from Newcastle to London Gatwick with Flybe and connect onto their British Airways flight using a through ticket and with their baggage checked all the way through.

British Airways in Scotland

British Airways has increased capacity on its Glasgow – London routes by more than 18 percent.

The additional seats have been achieved by introducing a fifth daily service between Glasgow and London City Airport and operating larger aircraft on early morning flights from Glasgow to Heathrow and to the Docklands airport.

BA CityFlyer has also increased its Edinburgh – London City schedule from seven return flights to eight, an increase of 15 percent in the capacity on the route.

Pauline Farquhar, British Airways manager at Glasgow Airport said: “We appreciate the importance of air links to the Scottish economy, connecting those involved in the business and leisure sectors with customers, clients and partners across the globe.

“We have reacted to changes in the Glasgow market to put on additional capacity to both Heathrow and London City, which will benefit our existing customers and those who may be new to our services.

British Airways continues to operate the most extensive schedule between Scotland and London than any other carrier connecting both inbound and outbound passengers with hundreds of destinations on its global network and those of Iberia, our joint business partners in IAG, American Airlines and the oneworld Alliance.”

The current British Airways Monday – Friday schedule is as follows:

Return Services

LHR LGW LCY Total

Glasgow 8 4 5 17

Edinburgh 9 4 8 21

Aberdeen 7 – – 7

Total 24 8 13 45

In addition, British Airways codeshare agreement with Flybe means customers can now fly from Inverness and Aberdeen to London Gatwick with Flybe and connect onto the British Airways network using a through ticket.