Meeting Expectations - Global Meeting Planning & Association Management Services

Founded in 1992, Meeting Expectations

is a certified, full-service conference and

association management company

headquartered in Atlanta, Georgia. The

cornerstone of our philosophy is our

commitment to providing superior

service and to building relationships

that last. Our success depends

on your success, and we

believe trust and respect are

paramount. Our talented and

diverse team has the industry

experience and knowledge

it takes to provide you

with creative solutions

tailored to your unique

needs. We appreciate

that you have a

choice in service

providers and we

are committed to

exceeding your

expectations

every day.

exceedingexpectations

meetingexpectations

Respect and

trust are Meeting

Expectations’ core

values and we live

and breathe them

in our work every

day. Knowing that

you have a choice

in service providers,

we constantly

strive to maximize

your investment in

us. We take every

opportunity to add

value to our services,

always pushing

the envelope with

innovation.

founded in 1992, Meeting Expectations is a certifi ed global provider ofconference and association services. We create inspired solutions in therealms of meeting management, association management, site selection

and contract negotiation, registration, technology and marketing.

That’s why we were chosen twice as a Top 25 company by CorporateMeetings & Incentives magazine and are one of only 51 fi rms nationwideto be accredited by the American Society of Association Executives.

why meeting expectations?Reduce costs: It costs much less to outsource than to hire all the subjectmatter experts needed to manage complex projects. Plus, we haveconsiderable purchasing power in the marketplace.

Scalability: Meeting Expectations can rapidly expand or contractdepending on your needs to blend seamlessly with your team.

Industry expertise: We have years of experience implementinginnovative conference and association strategies.

Focus your team: Partnering with Meeting Expectations allows you to direct your resources toward core activities, allowing you to better serve your customers.

Experience immediate results: Outsourcing provides you immediate application of system enhancements and process improvements.

Reduce risk: Outsourcing allows you to share risks, minimizing your exposure.

Measure ROI: Hiring an outsourcedprovider allows you to calculate returnon investment with precision.

Meeting Expectations serves a wide variety of clients from diverse and unique disciplines. We collaborate with you, listening to and understanding your needs so that we may provide customized service as a seamless extension of your in-house team.

www.meetingexpectations.com

“Working with

Meeting Expectations

was like working with

our own company

employees: their

dedication to our

success showed in

the quality of our

most important

corporate event.”

Anna Clark

Senior Event Manager

Vignette Corporation

our passion

Collaborating with your people is our passion, and your success is our top priority.At Meeting Expectations, we thrive on results. We are proud of the relationships we build with our clients, and the results we achieve together speak for themselves.

our vision

Our leadership team is dedicated to setting the standard for meeting andassociation management. We constantly strive to offer value to our clientswhile educating them about solutions that achieve excellence.

experience the ME way from start to fi nish

At Meeting Expectations, we deliver management strategies that are versatileand scalable and that can be specifi cally tailored to meet your evolving needs.Our proven Project Management Methodology™ (PMM) enables us to realizeyour vision and build a plan that works for you.

The Planning – It starts with you. We aim to fully understand your needs,expectations, resources and the unique challenges that come with yourproject. We move quickly to develop the timelines, metrics, assignmentsand a baseline for tracking progress.

The Implementation – We get things moving. Ongoing communication between your staff and our project management team ensures the timely execution of allassignments. Quality assessments take place every step of the way.

The Review – Evaluating results is key. One of our guiding principles is theconcept of continuous improvement. We review all deliverables, account forevery expense and document the results. We share feedback, comments and any lessons learned along the way. All summary reports are archived for easyaccess and project ROI is evaluated.

meeting m

anagement

mee

ting

man

agem

ent

your success isour promise

blackberries, e-mail, instant messaging—we love technology, but the truth is that no matter how it transforms our lives and makes conducting business more effi cient, the face-to-face interaction of a successful

conference or meeting is imperative to building fruitful relationships that advance your business goals. Your clients, stakeholders and employees appreciate the ever-increasing value of personal interaction, and their expectations for a fl awless and unique event are higher than ever before. That’s why Meeting Expectations has perfected the art of blending sound management practices with creative zeal to execute unforgettable events that focus entirely on one goal—your success.

The one-size-fi ts-all meetings of yesterday are a thing of the past. Today’s meetings and events are complex and organic—and require a great deal of attention todetail. Our services include turnkey meeting and event management, based on detailed plans that are tailored to the unique needs of your organization. We guide you every step of the way, putting our knowledge, experience and relationships to work, not only saving you time and money, but also giving you peace of mind.

After our seasoned site selection team helps you select the perfect venue, your dedicated meeting management team designs a detailed plan that can includeapplicable venue negotiations and management, marketing, web site development, registration, logistics and numerous technology solutions for communications, networking, tracking attendance, managing budgets and more.

Just think—with each event,your organization’s image andreputation can be catapultedto new heights in the mindsof your customers andstakeholders. We setthe bar high because ourown success is whollydependent on yoursuccess. The possibilitiesare endless—andthe time is now.

meetingmanagement

Don’t just take our

word for it. Meeting

Expectations’ senior

conference leaders

are Certifi ed Meeting

Professionals,

accredited by

Meeting

Professionals

International. We

were also named a

Corporate Meetings

& Incentives magazine

“Top 25 Meeting and

Incentive Company”

in 2007 and 2008,

earning a position

on the industry’s

fi rst list of the largest

and most infl uential

North American full-

service meeting and

incentive companies.


setting you up for success

site selection

It’s a big world, and choosing the right venue can be a daunting task. Let our site selection experts blend your vision with our industry knowledge and relationships to select the perfect location for your event. We know every angle of meetingvenues and destinations worldwide, and we rigorously represent you in contract negotiations—which can save you thousands. Most importantly, you aresupported by our team every step of the way. We see your event through to completion and ensure adherence to all contract terms. Site selection servicesare offered á la carte, or as part of your larger event planning strategy.Refer to the Site Selection section of this brochure to learn more.

content management

A diverse and enriching conference program is crucial to the success of any meeting, but it can also be a bit overwhelming to plan and manage. That’s where we come in. Meeting Expectations haseffectively managed calls for papers and presentations for events with hundreds of presenters, including top-level executives and keynote and guest speakers from around the world. Whether it’s simply providing support or managing the entire program, we’ve got you covered.

When we plan your

meetings, you’re

in good company.

Our clients include:

• Fortune 500

mainstays

• Technology

mavericks

• Global associations

• Regional chapters

• User groups

• Major universities

general session and special events

The ‘wow’ factor is why they’ll talk about it after they leave—and why they can’t wait to come back. Your general session and special events are the heart and soul of your meeting or conference, so they need to make an impression.While education and networking opportunities are key to any successful meeting,your attendees still want to enjoy themselves. Through our extensive industry

relationships, you are assured of finding the talent andlogistical support that best suits your creative

and budgetary needs. We stay current on topspeakers and entertainment trends and work

closely with entertainment agencies andproduction houses across the globe to

literally set the stage for success.

Ask us about:

Presentation selection and managementSpeaker managementGeneral session management

EntertainmentEvening events and excursions

General contractor managementAudio-visual production and management

Conference proceedingsGolf tournaments

marketing and communications

Consistency is key when it comes to strong marketing. Your attendeesappreciate the clarity achieved when the same team manages eventlogistics and marketing and promotions. Let us develop a coordinated planthat maximizes the engagement of attendees, exhibitors, partners, sponsorsand internal staff. Refer to the Marketing & Creative Services section of thisbrochure to learn more about:

Brand development and managementMarketing plansGraphic designCopywritinge-Marketing campaignsAdvertising, invitations and collateralPrint management Conference materials developmentPremium and promotional itemsExhibitor and sponsor prospectus

meetingmanagement


registration

Registration is the front door to your event. Open that door to yourattendees and provide them a customized, reliable registration experience.Just as important, you’ll receive critical data each step of the way toinform your planning, budgeting and marketing. Refer to our sectionon Registration to learn more about:

Payment processingDedicated registration phone linesTailored reportingOn-site supportPost-show auditing and evaluations

exhibitor and sponsorship management and fulfi llment Key elements of your event are made possible by the support of your exhibitors and sponsors. We understand that attracting their interest and stewarding those partnerships is of paramount importance.

Meeting Expectations provides expert exhibition and sponsormanagement services. By creating customized advertising and

sponsorship programs designed to raise their level of engagement with your event or organization, we can increase their visibility

with attendees, which adds signifi cant value. Our organization is completely hands-on with your sponsors and exhibitors, ensuring the partnership delivers maximum benefi ts forthem and you.

Our innovative exhibition fl oor designs maximize salesopportunities, attendee fl ow and networking. We workwith your premier-level sponsors so they can be sure to

get the exposure they need to maximize lead generationopportunities. Your dedicated exhibit hall managers are

always accessible to provide full-service logistics support andfl oor management—a fact your exhibitors are sure to appreciate.

We excel at:

Prospectus developmentExhibition and sponsorship salesEvent policy and guideline manualsProject and milestone managementBrand managementFloor plan developmentOn-line management toolsOn-site logistics supportFloor managementGeneral contractor management

Let us manage

your next:

Conference

Exposition

Convention

Tradeshow

Customer summit

Roadshow

Training program

Annual meeting

Product launch

Incentive program

Sales kick-off

Contact us today to

discuss any of your

event needs!

After months of careful planning, your event has arrived—and now is yourchance to turn great ideas into a world-class reality. Your Meeting Expectations management team is right there with you, expertly orchestrating your event with fi ne-tuned precision and superior customer service.

food and beverage

People like to eat, and eat well. Our staffcan manage every aspect of your

food and beverage requirements,partnering with your selected

venue to establish quantityguarantees, manage menu selections and performinspections to ensure top-notch quality that fi ts your budget. The result is ahappy, well-fed crowd—and a considerable costsavings for food and

beverage expenses.

suppliers andcontractors

A lot goes into planning your eventand that means working with myriad

third-party vendors. As your meeting planning partner, let us take responsibility for the delivery

and performance of all outside suppliers and subcontractors. We hold allsubcontractors to the same high standards we expect from our own staff.

logistics management

The smallest details can mean the difference between a great experience forattendees and a mediocre one. Make your meeting memorable for the rightreasons. Allow us to coordinate and implement the particulars, such astravel arrangements, transportation services, audio/visual support or on-sitecommunications. We make sure that no detail is overlooked—so you arefree to pursue your strategic objectives during the event.

meetingmanagement

it’s show time!


measuring success and preparing for the future

revenue & accounting management

Your conference or event is part of your business, and business is about the bottom line. That’s why Meeting Expectations houses a full-service accounting department and assigns an accounting manager to your project. We understand and respect the constraints of budgets of all sizes, and strive to help you attain your stated fi nancial objectives. We can provide you with detailed annual orproject budgeting, fi nancial tracking and comprehensive weekly, monthly or project-based fi nancial reporting. We treat your fi nances with as much careand diligence as we do our own. Guaranteed.

We offer:

Budget development and managementFull banking and merchant services managementReporting projections and variancesLong-term fi nancial planningRevenue growth strategyRevenue diversifi cation planning

conference reporting and evaluation

The event is over. Now you want to know—how did it go? Did we meet ourkey objectives? How can we improve for next time? The most effective way toensure that all of your objectives have been met is to let us conduct a rigorous post-conference evaluation.

We work with comprehensive conference data to build a forum for assessment, review and the exchange of ideas. Additionally, we examine opportunities forimprovement by conducting surveys, analyzing results and sharing them withyour team and providing a full fi nancial audit of your event.

Here are some of our post-conference analysis services:

Variance reportsConference ROIComparative dataTrends

association managem

ent

asso

ciat

ion

man

agem

ent

success byassociation

associationmanagement

a re you ready to take your association to the next level? When youentrust the management of your organization to MeetingExpectations, accredited as an Association

Management Company (AMC) by the American Society of Association Executives, you can be confi dent you’ve taken a step toward ensuring its successful future. You’ll benefi t from the expert guidance of our Certifi ed Association Executives. Collectively, they offer more than 50 years of executive-levelexperience serving global associations of all sizes. Individually, they offeran infusion of fresh ideas based oncurrent industry trends. They sharea passion for excellence and adesire to manage and grow yourassociation so you are free to lead.

That’s not all. You’ll also benefi tfrom our accomplished team ofadministrative, member care,education, communications, accounting and technology managers. Based on your unique needs, we customize an approach and combine these talents to form a fully dedicated or shared-service team to ensure that your association thrives.

• American Society of Association Executives (ASAE)

Georgia Society of Association Executives (GSAE)

• Computer Event Marketing Association (CEMA)

• Convention Industry Council (CIC)

• International Association of Exhibitions and Events (IAEE)

• Meeting Professionals International (MPI)

Georgia Chapter of Meeting Professionals International (GaMPI)

• Professional Convention Management Association (PCMA)

• Society for Human Resource Management (SHRM)

• Hospitality Sales and Marketing Association International (HSMAI)

Our staff knows a thing or two about associations. Meeting Expectations is proud of our membership in the following esteemed organizations:


As AIS has evolved

from a solely

volunteer-managed

organization to one

that is professionally

managed, Meeting

Expectations has

been a great partner,

collaborating with us

to innovate new and

exciting programs

and services for our

members.

Pete Tinsley, CAE

Executive Director,

Association for

Information Systems

strategic business management

Who has time for two full-time careers? Most of your volunteers and members probably have other professions, and managing your association properly isdefi nitely a full-time commitment. You can count on us to ensure that yourassociation is run professionally and can continue to grow—and your volunteers can spend their valuable time focusing on initiatives. Meeting Expectations can help your board create a long-term strategic plan providing leadership, direction or operational support, depending on your needs.

We provide the systematic planning and critical intelligence you need to makeinformed decisions. We can also help you implement your ideas and makethem a successful reality through any of the following:

Executive managementStrategic plan generation/implementation Strategic governance MergersRevenue diversifi cation Benchmark studiesBoard communication and facilitationCommittee management and reportingLeadership developmentPolicy manual development and maintenancePolicy enforcement Press/analyst program managementROI analysisSupplier managementVolunteer management

headquarters infrastructure

Every business needs a home base. For associations, which frequently rely on the goodwill of volunteers and sponsors, this can be a challenge. Not anymore. Meeting Expectations can lend a professional business presence and signifi cant cost savings to your association by serving as its headquarters. Our staff delivers superior customer service—not to mention professional administrative skills—operating as your home-offi ce team. Our offi ce, located in Buckhead, Atlanta’s fi nancial center, is fully equipped to handle any and all of your initiatives.


fi nancial management

Like any other business, associations are concerned with the bottom line.You need your money to be managed properly in order to continue to grow.Our experienced staff helps you thrive by providing complete accounting and fi nancial management services, including end-to-end fi nancial planning for your organization, accounts payable, accounts receivable and budgeting. We watch your pennies for you—and help you turn them into dollars.

member recruitment and retention

Membership is the lifeblood of every association. In the information age, your members have more and more associations to choose from, and more marketing messages attempting to infl uence them. Meeting Expectations can help you fi nd new and innovative ways to help them choose you. How? Our focus is oncommunicating value to your members through incomparable customer service and creative marketing solutions—with measurable results. Our member care staff are friendly and professional stewards of your most important relationships.

Our team can build and reinforce your membership base in a number of ways:

Benefi ts administration and customer care Trend reporting and analysis Marketing and communications Retention and recruitment Dues, invoicing and collection ROI analysis


marketing and communications

Effective marketing is your most powerful tool in attracting members. So how do you go about it? Just call us. We have all the tools you need to drive memberrecruitment and promote your organization. Our marketing team is innovative, fresh and all about results. We can help you refi ne your goals and objectives and turn smart ideas into real numbers. A lasting association brand consistentlyapplied across all meetings, events and media becomes meaningful to yourstakeholders and is one of your most valuable assets.

Here are a few of our customized marketing services:

Advertising and sponsorship salesBrand management

Marketing campaign development and implementation

Graphic design

Refer to the Marketing & Creative Services section of this brochure to learn more!

chapter management These days, everyone is ‘going global,’ including associations. While increasingly

diverse and expanded infl uences enrich your association in exciting ways, global

membership can also make the task ofcreating a community more challenging.

Whether your membership spans from New York to New Zealand, or you simply face a variety

of industry-related subgroups here at home, Meeting Expectations offers experienced support for a complete

range of chapter confi gurations. We guide you throughthe sometimes-complicated processes of establishing bylaws,

developing policies defi ning the relationship between chapter andparent and developing effective chapter leaders to drive your initiatives.

Whatever your chapter’s needs, Meeting Expectations stands readywith the following services:

GovernanceElections support Accounting and fi nancial supportMembership management and recruitmentChapter event management On-line community toolsNational/international relationship management


education and programs

Many of your members joined your association for the promise of continuingeducation, member networking and the opportunity to advance in their professions. Meeting Expectations can help you keep that promise—and exceed it. Our staff works with you to provide content that is unique and enriching through your educational events, conferences and on-line community tools. From management support to soliciting and coordinating solid educational content, we have youcovered. We have successfully developed and managed e-learning programsand webinars, not to mention our extensive experience in conference planning.

Ask us about: Continuing professional education management Conference agenda developmentPresentation selection facilitation Content solicitation and managemente-Learning infrastructure managementProgram and services developmentTraining session management


conference planning and management

Conferences are a critical part of the life of an association. A signifi cant source of revenue, they offer a chance for your members to connect and network while pursuing personal and collective goals. What better company to manage yourassociation than one that also happens to be vastly experienced in conference management? Meeting Expectations’ association management team works closely with our highly skilled conference managers to provide best-in-classservices for your events. For more details, refer to the Meeting Managementsection of this brochure.

information technology

Technology is inescapable—and vital. Meeting Expectations features a full-service IT department that skillfully provides both infrastructure and technical assistance for all of your initiatives. We can help you improve your key processes and achieve higher operational effi ciency through the following: On-line association management applications (existing or completely customized)Web design and developmente-Communications and marketingElectronic ballot processing Database managementClient extranetse-CommerceOn-line membership directoriesOn-line membership processingAssessment toolsJob boardsVideo e-mail campaignsWeb-castingTele- and web-based conferencingContent management systems

Visit the Technology section of the brochure to learn more!

site selection

site

sel

ectio

n

a siteto remember

siteselection

“We have found great

value in working with


because of the

relationships that

they have around the

world with different

hotel chains. Our

hotel contracts are

quite intense and

many times we have

been able to leverage

the relationship that


has in order to come

to agreement on

contract items.”

Kristin Beard

Manager, Events

Burton Group

t ime is a precious commodity. So let us help you ensure that your attendees want to spend their time attending your event. Whether their needs are based on convenience, affordability or top-tier luxury, our world-class site selection

team will help you select and secure the perfect location to capture their attention and set the stage for a successful event.

Meeting Expectations promises you a worry-free site selection experience—at no charge as part of a full-service agreement. Our team of experiencedprofessionals excels at providing the right environment for your meeting,whether it is a hotel-based conference or a citywide convention. Even afterthe ink is dry and the contract signed, your site selection manager will be there, making sure the hotel fulfi lls its obligations, keeping you informed about your room pickup, and, most importantly, ensuring that your experience iseverything it should be and more.

We know the venues. We know the industry. We are the professionals.

China, Australia and the United Arab Emirates are just some of the destinations where we’ve worked (in blue).

Where would you like to go?


customized request for proposals

Every event has different needs—and every event can be enhanced andcomplemented by the right location. Your site selection manager conducts a detailed assessment of your requirements and creates a customized request for

proposals, which is sent to our established network of contacts to beginthe selection process. Once proposals are returned, your site selection

manager prepares a thorough report of the best possible options,outlining rates, concessions and important details about each

property and destination. They paint the picture for you!

contract negotiations

When it comes to negotiations, relationships matter. That’swhy our staff has established the relationships and purchasing power you need to get the best deal. Once you have reviewed your proposal options and selected the site that suits you best,

your site selection manager begins the negotiation process,maximizing concessions such as VIP upgrades and food and

beverage discounts, and securing the best available rates, datesand space based on your needs. Before you sign anything, we also

advise you about how to minimize your liability through historical tracking,forecasting, negotiations and room block management.

room block management

How many of my attendees booked inside the room block?What kinds of requests are they making? Will I meet mycontracted room nights? What is the impact on my food and beverage and my meeting space? There are a lot of questions that you need answered once attendees start registering foryour event. It can be daunting, but with our help, it won’t be. Your site selection manager fully manages your room block,

maintaining contact with the hotel and ensuring that you arekept up to date on the latest developments, including weekly

pick-up and trends to help you avoid unnecessary attrition costs.

histories

History repeats itself, especially in the hotel business. Hotels rely onconfi rmed numbers from your past events to determine what kind of concessions and rates they are willing to offer. That’s why it’s extremely important for you to have accurate and complete data on your fi nal hotel pick-up. Once your eventis complete, we provide you with a comprehensive history so you can beginplanning your next event.

registration

regi

stra

tion

make the fi rstimpression count

registration

“Once again, your

team has done

a marvelous job!

The conference in

Australia went very

smoothly, and as

usual, your team

handled it very

professionally, and

ALWAYS with a

smile. They are

ALL truly a joy to

work with!”

Carol Clark

Motorola

the moment your attendees register is an important one—it’s the moment they form their fi rst impression of your event. Our dedicated registration team goes to work for you to ensure a seamless registration experience for each

and every conference participant.

The registration technology we use at Meeting Expectationsis completely customizable, and our staff is incomparable.

You give us information about your policies, procedures and requirements, and we’ll take care of the

details. Our staff is profi cient in managingnumerous registration categories and work

fl ows, dealing with merchant services andpayment reconciliation. We also provideyou with the on-site support you needand perform a full post-conference audit.

Here are a few of the comprehensiveservices we offer:

payment acceptance

The registration payment technology we use isdesigned to ensure a secure, hassle-free experience for

your attendees. After each successful transaction, a custome-mail confi rmation is sent to the registrant containing everything they need to know, such as the status of pending payments and an outline of event specifi cs. Our system is completely customizable for your unique attendee types, fromcustomers and partners to employees, analysts, presenters, press and more.

dedicated registration line and coordinator

Attendees, speakers and partners often have questions during the registration process, and when they call, rest assured that we’ll be here for them. Meeting Expectations establishes a dedicated telephone number on your behalf so that registration questions will be handled promptly and professionally. In the event that no one is available to take the call personally, a dedicated voice mailbox with conference-specifi c messaging, checked regularly by our staff, gives them an added degree of personalized service. At your request, a separate auto-attendant or automated call distribution center can also be established for an additional fee.


Every audience is

different. Which is

one of the reasons

we offer both

on-line and hard

copy registration

forms for nearly all

of our clients. ME

provides clients with

seamless registration

solutions and a

team of registration

coordinators that is

dedicated to making

your meeting a

success from the

very start.

check statistics on demand

Leading up to your event, we understand that you need to know how things are going, and sometimes you need to know right now. Our system allows you to check registration statistics on demand, keeping vital information at hand. At any time, you can pull up critical data about the number of attendees, fees collected, fees due and other statistics that are essential to your planning. In addition to the standard reports required by most clients, we are also happy to build customized reports based on your needs.

registration materials Pre-printed or printed on site? Size, font, color? What kind of lanyard do I need? There are a lot of details to consider when planning your registration materials. The badges and other registration materials your attendees receive are notonly important for logistics, but are also one of your most prominent pieces of marketing. Allow our expert staff to assist you with the design, production and implementation of your materials so we can help you shine. Whether you simply need help with getting materials or want someone you can trust to handle the entire process, we are at your service.

registration

badge technology

Sometimes it’s not enough to know how many people are coming to your event, you also need the valuable insights gleaned from knowing what they’re doing once they are there. You can add signifi cant value for your sponsors—and yourself—by utilizing badge scanning technology at your next event. Meeting Expectationscan assist you with selecting a qualifi ed badge-scanning provider. We haveestablished vendor relationships and can advise you which is best-suited toyour needs and your budget.

on-site registration management and support

Registration does not end when your event begins. Attendees often haveregistration questions and special needs throughout the event. MeetingExpectations can provide complete on-site management and staffi ng,including set-up/tear-down of the registration area, assembly of attendeebags and badges and superior customer service for your attendeesthroughout the event. Your dedicated registration manager and teamarrive prior to the conference to oversee the assembly and testing of theregistration center and will stay until your successful event is complete.


comprehensive post-show reporting

The more you know, the better you can plan. The registration data from your event, including post-conference evaluations, serves as an excellent means toevaluate your marketing efforts and your event overall. Meeting Expectations provides comprehensive post-registration support, including “no-show” reporting, charge reconciliation, refund processing, demographic breakdown and a fullauditing of the fi nal attendee list—all so you can plan an even better event for next year.

Registration Types

3%24%

10%

11%8% 5%

22%

17% Early-Bird Member

Advance Member

Early-Bird Non-Member

Advance Non-Member

Exhibit Staff

One-Day Full Conference

On-Site Non-Member

On-Site Member

Golf1%

Full ConferenceRegistrations

34%

DiscountRegistrations

3%

Sponsorships62%

Revenue Source Analysis Expense Breakdown

General &Administration

17%

Food/Beverage& Events

36%

ConferenceActivity

30%

Marketing& Promotion

11%

Hotel &Travel17%

technology

tech

nolo

gy

customized technologyfor superior performance

technologytechnology can powerfully transform your meeting or association. That’s why Meeting Expectations has a fully staffed, in-house technology department that offers advanced solutions to address almost any need you may have.

Meeting Expectations is not the meeting planning company of yesterday. Our technology department not only delivers exceptional support to our meetingplanning and association management clients, but is also hard at work creating our own versatile technology solutions that are suited to answer a multitude of

technology needs, including a few you may nothave thought of.

In fact, our technology team spendsits time dreaming up—and making

real—innovative ways to make your conference better, your website

sharper, your association more effi cient and your life easier.

Here’s how.

generaltechnologies

You want it done? There are probably plenty of people out

there who can help you. You want it done right? Come to us. Certain

technologies are literally the backbone of your business, whether you are running an

association or planning an event.

Our technology staff is among the best in the business and can help you ensure that these critical projects are done with care, diligence and expertise:

Web site development Multi-media marketing Custom application development Database development and managemente-Commerce


meeting technologies

Need a comprehensive package for your next big conference? Why contract with numerous vendors when Meeting Expectations can deliver it all? Our technology department works with our creative services, registration and meeting planning departments to deliver a customized and cohesive package of services—and an unforgettable event.

Some of our meeting technology services include:

Conference infrastructure On-line registration Content and speaker management Digitized proceedingsIntra-conference e-mail systemsAgenda builder Discussion forums to promote networkingBadge technology, including RFIDWireless zones Web-casting HTML room signage Interactive conference agendas Lead retrieval solutions On-line survey development

membership technologies Trying to attract and retain membership for your association? Want to design a Web site that will keep your members fully engaged? Let our technology and marketing teams work together to create and implement strategies that will help you grow—and keep on growing. In this day and age, your members will expect a comprehensive and beautifully designed Web site that lets them take care of all their association needs with ease. Technology is a great way to increase the number of touch points between leaders and members.

Here are a few of the ways we can help you deliver on those expectations:

On-line membership processingInteractive member databasesContinuing education management On-line job boardsDiscussion forums and other networking capabilities Electronic ballot processing

marketing & creative services

mar

ketin

g &

crea

tive

serv

ices

need an idea? we have one!

marketing& creativeservices

marketing is not simply the fl ashiest ad or the largest billboard(although those are nice). Marketing is a moment of connection. Actually, it’s many moments. It’s the ongoing dialogue you have with

your most important partners—your members, your attendees, your sponsors. And every syllable counts. Marketing is the message, wrapped in design, that, when delivered to the right people in the right ways, has the power to ignite understanding, then inspiration, then action.

At Meeting Expectations we delve in to discover all we can about your audience and what motivates them. We know what they mean to you—in a word, everything. We excavate to determine what your event or association means to them. Then, we distill this intelligence into compelling full-scale marketing campaigns orspecialized projects to support your programs.

Our Marketing and Creative Services team can develop a lasting event or association brand, which,

well cared for, inspires loyalty and in time becomes one of your most valuable

assets. We can infuse new energy into your existing brand through

design and creative delivery of your messages.

You want your audiences to receive accurate and clear communications that represent you well—when one service provider manages your event or association

and the related marketing communications, that’s exactly

what you can expect. With our integrated approach, the individual

elements of your marketing plan work together to amplify your voice.


We apply these same principles to your membership marketing, eventmarketing or sponsor development programs. We design compellingcampaigns across any combination of media. Don’t leave anything tochance. Make sure they get the message—whether it’s delivered to theirmailboxes, their inboxes or their lunchboxes (yes, we can!).

Allow us to put any or all of these marketing tools and tactics to work for you:

Brand development & managementIntegrated marketing campaigns

e-Mail marketingCreative messaging and naming

Copywriting and editingGraphic designAdvertising, invitations and collateralSponsorship salesPublic relationsTrade show booth designSignage

TelemarketingPrint management

Premium and promotional itemsSurvey design and implementation

Marketing analysis

Building a Rich Global Meeting Industry Community

Sept

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www.mpicac.org

volume 29 . issue 5

Making A Difference

Why Should I VolunteerThis Year?...Page 6

Economic Impact on theHospitality Industry...Page 14

Annual Golf Classic...Page 20

Measuring ChapterSuccess...Page 26

EXTENDINGTHE GRID

WASHINGTON, D.C.SEPTEMBER 8 - 10

ALIGN 08

www.alignconference08.com

Building a Rich Global Meeting Industry CommunityBuilding a Rich Global Meeting Industry Community

Making A DifferenceMaking A Difference

Why Should I VolunteerWhy Should I VolunteerThis Year?This Year?This Year?

Economic Impact on theHospitality Industry

Annual Golf ClassicAnnual Golf Classic

Measuring ChapterMeasuring ChapterMeasuring ChapterSuccessWASHINGTON, D.C.WASHINGTON, D.C.W

SEPTEMBER 8 - 10

ALALALALALALALALALALALALALALII

www.alignconfe

October 6-7, 2008Cobb Galleria CentreAtlanta, GA

CONFERENCE INVITERegister at www.shrmatlanta.org

Let us knowhow we can help!

[email protected]

meetingexpectations.com

3525 Piedmont RoadBuilding Five, Suite 300Atlanta, Georgia 30305

p 404.240.0999 | f 404.240.0998


Documents

Meeting Expectations - Global Meeting Planning & Association Management Services