MELODY A. OLIVERIO

Al Satwa, Dubai, UAE+971 52 396 5574melodyoliverio121481@gmail.comResidence Visa CAREER OBJECTIVE:To be a part of a competitive organization to which I can contribute and utilize my multi tasking skills as well as to gain experience for the advancement and development of my potential ability and to obtain a long term position with a company which will provide better opportunity for growth and professional advancement that will lead to a better individual and company success.

Skills and Strength: Highly motivated, hardworking, goal oriented, persevering, strong minded and dedicated. Exhibits leadership ability and can direct people towards company goals and objectives. Active, responsible, fast leaner, flexible and willing to work with long hours to establish capability. Can relate well with people in all levels of organization. Can do a multi-tasking job Proficiency in Computer, Microsoft Outlook, Lotus Notes, MS-Office Package including Ms-Office, Ms-Excel,

Power Point Presentation and Internet Operations.)

WORK EXPERIENCES:

Rental Agent and Fleet Sales Operations Executive GARGASH ENTERPRISES L.L.C. June 1, 2015 – Present AUTHORIZED GENERAL DISTRIBUTOR OF MERCEDES-BENZSILVER STAR RENTAL & LEASING DEPARTMENT (COMMERCIAL VEHICLES) Sheik Zayed Road, Dubai, UAE

Job Description: Oversees the day-to-day operations of all vehicles and drivers to make sure that operations will run

efficiently. Rental Sales to showroom customers. Collectively responsible for achieving rental targets.. Liasing with RTA system which is directly connected to Dubai Police Authorized person in controlling, updating and managing the RTA system provided by Dubai Police. Authorized person in updating all details and information of vehicles, customers in Vehicle Intranet System

provided by RTA. Assisting customers regarding lease and rental deals. Making rental vehicles quotation for the relevant vehicles and active involvement in telemarketing. Making quotation for the Lease contract Vehicles with the predefined calculations Preparing the Lease contract agreement with the specific vehicle with all necessary documents and submits

to head office for the approval. Updating and recording the movement of the vehicle in the system. Creating customer account and entering full details in CRM-Autoline-Kerridge system. Updating and checking the vehicles availability daily in the Board & system. Arranging the vehicles for the confirmed bookings. Making Rental Agreement with the specific Vehicles. Updating Fleet Maintenance Report monthly. Keeping up to date the Fleet Utilization Report for spot rental and leasing. Checking and keeping record of all the available keys of the vehicle that is rented and available. Handling all Administrative work. Maintain files and keep office records and other important documents in organized file. Organizing and storing paperwork, documents and computer-based information. Keeping up to date all the expiration of the vehicles. Arrange the drivers to do the Technical Test (passing) of all expired vehicles.

Coordinate the schedule of the delivery, collection, replacement and return of the vehicles. Hand-over vehicles to customers. Responsible for attending meetings with customer. Preparing Proforma invoice. Prepares, creates and issue Internal Memo, Invoice and LPO in Autoline Kerridge. Act as Procurement Specialist & authorize to request, submit goods receive using Autoline-Kerridge

system. Updating the driver’s movement and schedule daily Preparing monthly attendance & overtime sheet SSR/CV Department employees.

Administration Assistant GARGASH ENTERPRISES L.L.C. May 15, 2012 – May 31, 2015AUTHORIZED GENERAL DISTRIBUTOR OF MERCEDES-BENZCOMMERCIAL VEHICLE SALES DEPARTMENTSheik Zayed Road, Dubai, UAE

Job Description: Provide friendly and Professional Customer service. Handling the entire phone calls inquiries or walk-in inquiries Composes and types routine correspondence. Maintain files and keep office records and other important documents in organized file. Prepares, creates and issue Internal Memo, Invoice and LPO. Prepare and Create Gate pass, Delivery order note, VCC and once delivered submit all documents to head

office Knowledgeable in Creating Vehicles, PDI (Push for Inspection), Building specification, Mars Report collection

in Autoline (Kerridge) Authorized to create and purchase orders to company suppliers using Autoline. Authorized to request, submit and approve goods receive using Autoline. Updating all the Customer contact details from CRM (Kerridge) to excel sheets every month Changing the Physical location status of the vehicle to the current location Checking the status of cheque, if payments and cheque are cleared and costing are done for each booked

vehicle before giving for invoicing Sending original documents to customer if they pay cash and bank deals submit to Bank or head office. Authorized person and act as the Procurement Specialist in our Dept. Make memo for contracted and non-contracted suppliers for approval, when approved, issue LPO for

contracted supplier and non-contracted supplier. Update status of LPO's in Autoline from time to time as required by the Procurement department and forward

relevant documents to Accounts Purchase Order and maintaining all office stationeries & grocery items/maintenance of office equipments-

photocopier, printers. Knowledgeable in printing vehicle quotation. Coordinate with the Sales Executive in day-to-day clients appointments and activities Arranging appointments for all the Sales Executive by calling different companies. Arranging meetings between customers and managers. Assisting the Manager in calling all the applicants for interview. Updating driver’s attendance and overtime. Monitoring and updating daily attendance and leave for all the staff Updating Mileage report for the entire Manager’s and staff company car. Fuel Card Summary List for all the CV Staff Organizing and storing paperwork, documents and computer-based information. Arranging and Receiving documents to/from different clients thru courier Photocopying and printing various documents on behalf of other colleagues.

AdministratorSATCO General Trading L.L.C. January 10, 2012 – May 10, 2012(Same Employer from Aston Building Cleaning Services)Deira, Dubai UAE

Job Description:• Answering multi-line phone calls, receiving faxes and sending e-mails.• Attending incoming and outgoing phone calls of customers.• Answer and response to client inquiries and concerns.• Coordinate with office staff in day-to-day activities.• Prepare documents and reports:• Responsible for scheduling appointments, coordinating meetings and conferences, and maintaining event calendars.• Files and keep office records and other important documents in organized file • Received clients and visitors in the office and provides needed information upon request.• Manages the daily schedule of the Manager and other staff for clients meetings and conferences.• Assist the Manager in managing and handling all the issues of the company.• Prepares Invoice, LPO, Receipt Voucher, Payment Voucher, etc. • Maintains and control petty cash fund• Preparing and deposit cheque in the Bank.• Monitor and issues invoice and receipts to clients• Ordering and maintaining stationery and equipment supplies• Organizing and storing paperwork, documents and computer-based information;• Photocopying and printing various documents, sometimes on behalf of other colleagues.• Attending meetings, taking minutes and keeping notes.• Entering data on spreadsheets or in database programs, and conducting research on the Internet.

Operations Manager ASTON BUILDING CLEANING SERVICES December 2009 – December 2011Bur Dubai, Dubai, UAE

Job Description: Oversees the day-to-day operations of the company and make sure that company will run smoothly. Handling 24/7 all the phone calls, inquiries and for booking a schedule Supervising and evaluating the employees' job performance. Supervise all the employees daily activities including the driver and give their daily task and schedules Managing and handling all the company accounts, which includes the sales, expenses, and total revenues. Preparing the payroll of all employees. (WPS) Collecting the remittance of the everyday sales of the company Updating the sales, expenses and revenues of the company every day. Preparing invoices, cheque, bank transactions and follow up collections. Maintains and control Petty cash fund. Generate daily and monthly sales and expenses reports. Monitor and issues invoice and receipts to clients. Marketing by calling all the clients if they needed our services. Coordinates and communicate with all the clients, staff and driver for their assigned task and schedules Making appointments of all the clients. Assigned the staff to different clients and different locations Established rules, policy and procedures for employees to follow. Ensure the safety of the employees. Handling all the issues of the company. Hiring and interviewing new staff. Trained new employees. Maintains records and files of the company. Advertising by posting different Ads of the company in different website for promoting our company services. Checking different website where I can find different clients looking for cleaning and babysitting services.

Secretary / Administration Assistant MAGNA MEDIA FZ LLC March 31, 2009 - September 30, 2009 MAIDS.AE (Cleaning Company)DELL Bldg 3, Dubai Internet City, Dubai, U.A.E.

Job Description: Assist the Operations Manager. Supervise all the employees including the Supervisor, driver, and staff & give their daily task and schedules. Handling the company account, which includes the sales, expenses, and total revenues. Preparing the payroll of all employees. Collecting the remittance of the everyday sales of the company Updating the sales, expenses and revenues of the company every day. Preparing invoices, cheques and bank transactions and follow up collections. Maintains and control Petty cash fund. Monitor and issues invoice and receipts to clients. Advertising by posting different Ads of the company in different website Handling the entire phone calls, inquiries and for booking a schedule 24/7 services. Marketing by calling all the clients in our company database. Coordinates and communicate with all the clients, staff and supervisor for their assigned schedules Making appointments of all the clients. Assigned the staff different locations. Maintains records and files of the company.

Secretary / ReceptionistCITY HOME REAL ESTATE BROKERAGE June 2008 – March 2009 Al Barsha, Dubai, UAE

Job Description: Maintains records and files of the company Greeting visitors and direct them to the correct person they have the appointment. Answering calls and gives inquiries also. Keeping reception area always clean. Organizing reading materials in the waiting area. Schedules appointments and give information to callers Composes and types routine correspondence Handled phone or walk-in inquiries. Files and keep office records and other important documents in organized file Received clients and visitors in the office and provides needed information upon request. Manages the daily schedule of the Manager for clients meetings and conferences Make Tenancy Contract, Quotations and Invoices for the clients Post-different ads of our company available properties that are for sale and for rent. Sending all emails and sending different available properties thru mails. Deposit cheques in the Bank. Preparing Statement of Accounts.

SecretaryWAIKIKI TRADING L.L.C. November 2007 – May 2008BELSELAH GROUP OF COMPANIES Al Barsha Road, Al Qouz 4th InterchangeDubai, UAE

Job Description: Schedules appointments and give information to callers Composes and types routine correspondence Handled phone or walk-in inquiries. Files and keep office records and other important documents in organized file. Received clients and visitors in the office and provides needed information upon request. Manages the daily schedule of the Manager for clients meetings and conferences. Do the inventory monthly for the stocks. Encode all the list of items, their prices and details of the products to be used in the shop Make a barcode sticker that will be used in the item in. Finalize and make the entire inventory for the quantity in hand and out. Teach and train new Sales Staff. Do sales and cash register works in the shop while training the sales staff.

COMPUTER KNOWLEDGE:

Well Versed with MS-Office Package: Microsoft Outlook, Lotus Notes, MS-Office, MS-Word, MS-Excel, and Power Point Presentation & Internet Operations.

SEMINARS & TRAININGS:

Training for Effective Telephone Skills Gargash Enterprises LLC March 27,2013 Mercedes-Benz Showroom

Deira Branch, Dubai, UAESeminar for My Passion Event JRCC January 20, 2014

Al Jawaher, Sharjah, UAETraining for Basic Spoken Gulf Arabic Course Gargash Enterprises LLC September - December 2014

Mercedes Benz Showroom Sheik Zayed Branch, Dubai, UAE

Professional Customer Contact Skills Training Gargash Enterprises LLC March 15 – 19, 2015 Mercedes-Benz Showroom

Sheik Zayed Branch, Dubai, UAE

EDUCATIONAL BACKGROUND:

VOCATIONAL COURSE- E-OFFICE COURSE October 2007 - November 2007ZABEEL INSTITUTE, MINISTRY OF EDUCATION, UAEBank Street Bur, Dubai UAE

Tertiary: Associate in Computer Technology with Diploma Year Graduated: 1998 - 2000Lipa City Public College

Philippines Secondary: Alitagtag College (Alitagtag High School) Year Graduated: 1994 - 1998 Philippines PERSONAL PROFILE:

Born on December 14, 1981, 34 years of age, Christian in Religion, Filipino in Nationality and can speak and write Tagalog, English & basic spoken Arabic.