Membership CoordinatorWho we are: Textile Exchange is a global non-profit working to help the fashion and textile industry transform fiber and material production by working with a robust membership of brands, retailers and suppliers to accelerate the use of preferred fibers across the global textile industry.

What we do: In short, we build a community that can collectively accomplish what no individual or company can do alone. We develop, manage, and promote a suite of leading industry standards, as well as collect and publish critical industry data and insights that enable brands and retailers to measure, manage, and track their use of preferred fiber and materials. 

How we do it: With a robust membership representing leading brands, retailers, and suppliers, Textile Exchange is positively impacting the climate through accelerating the use of preferred fibers across the global textile industry.

Climate+: With our new Climate+ strategy, Textile Exchange is the driving force for urgent climate action on textile fiber and materials with a goal of 45% reduced CO2 emissions from textile fiber and material production by 2030. By benchmarking the industry and providing actionable tools for improvement, Textile Exchange is driving a race to the top.

Working at Textile Exchange: We work remotely with a team located in 20+ countries. Diverse group of advocates and activists committed to harnessing the strengths of the global textile industry to accelerate change toward climate and other key environmental goals. We work collaboratively on important environmental issues around the world by working and interacting with farming groups, brands, retailers, and environmental experts in the textile and fashion industries around the world. We offer an opportunity to join a cutting-edge global environmental nonprofit and to help strengthen the impact of our organization. Each TEam member is offered a competitive compensation package with paid time off, yearly bonus, opportunities for continuing education, and more.

IntroThe Membership Coordinator is an integral part of the Textile Exchange’s Global

Membership team. As a global non-profit, the ability to deliver to our Climate + Strategy requires positive engagement, progressive behavior, and the collective action of our membership and stakeholders. This position has a vital role in supporting our members to ensure Textile Exchange’s Member & Corporate Engagement strategy. The person will provide a unified, useful, value-added member experience for Textile Exchange members. They will support efficient, streamlined, relevant engagement, including outreach, effective communication, and reporting. 

Reports to: Director of Global Membership and Corporate EngagementDuties and Responsibilities75% 

• Support in membership operations, support team to develop better and more streamlined processes and systems 

• Provide efficient and informative customer service to meet members’ needs, identify and respond to members’ pain points, and keep colleagues informed on trends in member queries. 

• Managing member emails and scheduling calls to support Director and Community Manager. 

• Managing and supporting the improvement of the monthly onboarding process for members. Primary contact for regional friend-level members. (The Americas, Africa) 

• Updating internal membership handbook process • Support the member manager and director in regional implementation membership

benefits excluding the administration. • Proactive management of Salesforce by updating member and prospect

profiles. Annual process tied to membership renewal for updating contacts in Salesforce 

• Support in creating and updating a monitoring framework for tracking membership progress to Climate + Goals 

• Expense reporting for Director, Coordination of Director Expenses  25% 

• Co-Developing membership collateral to better position the value proposition of Textile Exchange (format: one-pagers, brochures, PDF) 

• Posting information/events/recordings in Higher Logic etc  Password reset contact Higher Logic, assist with libraries and tagging. 

• Updating and keeping Higher logic organized with the Support of the community manager and membership team. 

• Creating template and gathering input for Monthly Membership Updates with support of director. 

• Updating monthly onboarding deck with Support of managers 

Additional Responsibilities • Encourage member community to actively use the Textile Exchange’s Membership

Portal – The Hub.   • Support Communications team in developing member spotlights to be featured on

Textile Exchange’s website in collaboration with Standards and Preferred Fiber and Materials Team. 

• Improve organization of Microsoft Teams and Planner for the membership team  

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• Improved Salesforce and Higher Logic management and how to engage and communicate with members more effectively, help with user experience on The Hub. 

• Supporting the membership team with other tasks as requested. 

Experience and Qualifications• Bachelor’s degree and at least 3-years of professional experience required; master’s

degree in sustainability preferred.  • Top Skills Needed: Critical Thinking, Self-Motivation, Clear Communication, Teamwork,

Responsibility, Accountability. • Personal qualities to match Textile Exchange’s Organizational Values Community,

Respect, Collaboration, Integrity and inclusivity, and a commitment to Textile Exchange’s mission.  

• Highly organized and detail-oriented, flexible self-starter. Collaborative with an ability to prioritize and manage multiple tasks simultaneously.  

• Excellent written and oral communication skills and positive, supportive attitude.  • Proficiency in Microsoft Office Suite, Microsoft Teams, and Planner. Including Excel and

PowerPoint. Salesforce CRM, and Higher Logic  • Experience in delivering excellence in a customer service environment 

Employment PackageFull Time Position, 40 Hours a Week

Location: Virtual/Remote, Based in United States

Annual Salary Range: $0- $40,000USD (Dependent upon experience)

Start Date: September 2021

How to ApplyPlease submit to Celeste@textileexchange.org with the subject “Membership Coordinator”

1. Resume2. Cover Letter

Applications will be accepted on a rolling basis. We regret that we will only be able to contact short-listed candidates.

Textile Exchange is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender

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identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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