MERCANS – MIDDLE EAST MADE EASY

Our Profile

Our Team

Solutions & Services

Contents

2

Business Setup & Support

Recruitment

Software

Payroll Outsourcing

References

www.mercans.com

OUR PROFILE

Mercans’ ProfileLeading Business Setup & Support Services provider in the Middle East

Services • Recruitment • Payroll Outsourcing• Employee Outsourcing• Government Relations• HR Advisory• Software Solutions

Locations • Regional offices in Dubai, Riyadh, Milano, London and Wilmington

• Representative offices in 14 countries in the Middle East and North Africa*

Industry Focuses • Construction & Engineering• Healthcare & Pharmaceutical• Education• Oil & Gas• IT & Telecommunications• Consumer Products• Finance & Banking

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* GCC, Algeria, Egypt, Jordan, Lebanon, Sudan, Pakistan, Iran and Iraq

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Mercans in Key FiguresOur results speak volumes

Countries Supported

14

Payslips Generated

10,000+

Consultants

25

Candidates Placed

2,500+

Clients

100+

Average Time-to-Fill

15 days

Transactions Processed

1,000,000+

Immigrations Cases

1,000+

Average Hit Rate

25%

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Mercans is a regional partner of the leading global payroll and employee outsourcing companies

activpayroll is a leading global professional service organisation, providing integrated global and domestic payroll solutions; expatriate taxation services and online HR people management tools to over 1,000 companies in more than 80 countries worldwide.

SGWI is one the leading payroll outsourcing companies in the world. SGWI processes over half a million pay slips per year and have a long-standing relationships with high-quality in-country partners in over 165 international markets and have established four global Management Centers in the US, Mexico, the UK and India.

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Our Partners

Geographical PresenceOur consultants are located in the major locations throughout Asia and Europe

Mercans’ regional support offices are located in London, Milano, Dubai, Riyadh and Wilmington.

Our highly qualified consultants located throughout 14 countries in MENA and APAC.

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Our Middle East Presence

UAESaudi Arabia

Egypt

Oman

Iraq

Kuwait

QatarBahrain

Jordan

Lebanon

Pakistan

Sudan

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OUR TEAM

Kaif Abdur-RashidBusiness Development

Manager

Jason MilanesiConsultant

Management TeamOur management team consists of high caliber industry experts

Marko TaylorCEO

Marko MolderService Delivery Manager

Tarek GhonamyImplementation & Support

Manager

Kieran O’Shaughnessy

Service Delivery Manager

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Your TeamThe team assigned to your account will see this project through its successful conclusion

We deliver world-class solutions to our clients

Our team consists of high-caliber industry experts

Dedicated service team ensures that your requirements are met fully and quickly

Your service-delivery team has a sole mission of making every project a success

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SOLUTIONS & SERVICES

Our Services PortfolioMercans offers a completed portfolio of business setup & support services as well as cutting-edge software solutions

Business Setup Incorporation

Tax Structuring

Immigration

Relocation

Licensing

Business Support

Accounting

Payroll

Human Resources & Benefits

Advisory

Risk Management & Statutory Compliance

Recruitment

Recruitment Process Outsourcing (RPO)

Executive Search

Contingent Search

Employer-of-Record Services

Software Solutions

ERP

HRMS

Applicant Tracking Software (ATS)

Cloud & Mobile Solutions

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Services & Solutions Portfolio

Mercans

Business Setup AdvisorySoftwareRecruitment Business Support

Incorporation Contingent Search Payroll & HR Payroll Compensation

Licensing Executive Search Accounting HRMS Benefits

Immigration RPO Government Relations ATS Labor Law

Relocation Employer-of-Record Temporary Labor Time & Attendance Immigration

Office Setup Specialized Solutions HR

Training

Tax Planning Dispute Resolutions

Risk Management

Mercans is a “one-stop shop” for setting up and running your successful business in the Middle East

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RECRUITMENT

Recruitment Services’ Key FiguresMercans placed 1,600 candidates in 2014, making it one of the fastest growing recruitment agencies in the Middle East.

Country Presence

14

Pre-qualified Candidates

20,000+

Consultants

25

Candidates Placed

5,000+

Clients

100+

Average Time-to-Fill

15 days

Candidate Database

75,000+

Candidates per Vacancy

5

Average Hit Rate

25%

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Contingent Search

Our vast pool of pre-qualified candidates ensures high hit rate at the lowest placement fees.

3-months replacement guarantee for all candidates.

No commitment solution.

Executive Search

We have access to the top executives from all industries, including Fortune 500 companies.

Our headhunters can source candidates who are leading technical specialists or sought-after global executives.

RPO

Our embedded Recruitment Process Outsourcing team will guarantee the fastest time-to-fill at the lowest cost.

The best solution for large recruitment and fast mobilization projects.

Recruitment ServicesHighest hit rate and shortest time-to-fill at the lowest rates – Guaranteed!

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Recruitment Process Outsourcing - RPOThe best solution for quick ramp-up and large-scale projects

Ability to hit the ground running

Increases quality-of-hire by allowing HR focus on relevant candidates

Substantially reduces time-to-hire and cost-per-hire

Outsource full process to a single trusted partner

Integration with the internal team and understanding of the business and requirements

Most suitable solution for rapid deployment and project-based environment

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What Do We Bring?Proven solution – manage large number of hires within a short timeframe

Dedicated team of industry experts with deep knowledge of your requirements

We will manage the full recruitment process and act as your internal team

Implement cutting-edge processes which will lead to:

Reduced time-to-fill

Broader choice and better quality of candidates

Measurable results and cost reductions

Improved reporting and transparency

Access to the leading specialists in immigration, mobilization, compensation and benefits matters.

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Value Driven Approach

Your objective Mercans

Immediate mobilization of a large project team ✔Local expertise and language skills ✔Access to a large pool of candidates ✔Recruiters with civil engineering education & experience ✔Recruit large number of employees quickly ✔Provide on-site support with the full recruitment cycle ✔International experience and coverage ✔Solid technology platform ✔Retain oversight and control over the recruitment process ✔Performance tracking and reporting ✔

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Our team finds the best talent for you quickly

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UAESaudi Arabia

Lebanon

Egypt

Jordan

Pakistan India

Philippines & New Zealand

North America/

Europe

Our Recruiters

Our Service Centers

We have access to pre-qualified candidates from all over the world

In order to obtain access to the widest pool of qualified candidates we will actively source candidates from:1. North America2. Europe3. Philippines 4. Australia & New Zealand5. India6. Pakistan7. Jordan8. Egypt9. Lebanon

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Sourcing Geography

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Service SolutionsOur solutions can be fully customized to address your needs and requirements

Our

Rol

eYo

ur R

ole

Fees

Contingent Search (CR)

Source & pre-screen candidates based on the job descriptions and qualification requirements provided by you

Manage internal & client approval processes

Manage other recruitment agencies Manage immigration & mobilization

processes

Fee applies only to candidates sourced by Mercans

Fee is payable when candidates arrive starts work

1 Recruitment Process Outsourcing (RPO)2

Assign dedicated service team to manage all recruitment related activities, including the work of other recruitment agencies

Manage internal interview and candidate approval processes

Manage client approval processes Manage immigration & mobilization

processes

Fee applies to all candidates, including candidates sourced by other agencies

Fee is payable when employment offer is accepted

Recruitment & Mobilization Process Outsourcing (RMPO)3

Manage all recruitment, immigration and mobilization related activities & functions

Supervise the work of other recruitment & visa issuance agencies

Obtain employment visas from the government based on the positions & nationalities defined by Mercans

Ensure compliance with nationalization targets

Fee applies to all candidates, including candidates sourced by other agencies

Fee is payable when candidate starts work

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SolutionFunction Contingent Search

RecruitmentProcess

Outsourcing

Recruitment & Mobilization Process

Outsourcing

Source Candidates Mercans Mercans Mercans

Screen Candidates’ for Compliance with Contract Mercans Mercans Mercans

Pre-Screen & Qualify Candidates Mercans Mercans Mercans

Prepare Internal Evaluation Forms & Collect Supporting Documents

from Candidates (i.e. passport, diplomas, etc.)Client Mercans Mercans

Schedule Technical Interviews & Obtain Internal Approvals Client Mercans Mercans

Negotiate Compensation Packages with Candidates Client Mercans Mercans

Issue & Follow-up on Employment Offers Client Mercans Mercans

Define Immigration Strategy for Each Candidate Client Client Mercans

Manage Visa Issuance Processes and Agencies Client Client Mercans

Periodic Follow-up with Candidates & Tracking of Mobilization Statuses Client Client Mercans

Coordination of Travel Bookings for Candidates Client Client Mercans

Onboarding of Candidates – 1st Day Activities Client Client Client

Responsibility MatrixOur service solutions allow you to define the level of our team’s involvement throughout the recruitment and mobilization processes.

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Initial InterviewScreening Second

InterviewShortlisting Client Acceptance

Feedback Gathering

Setup of Applicant Tracking System (ATS)

Securing Job Search Portals

Print Media Campaign

Social Media Campaign

Require-ments

Gathering & Sourcing Strategy

Candidate Matching

from Existing Sources

Mass Marketing Campaign

Screening & Inter-

viewing

Seco

ndar

y Ac

tiviti

esPr

imar

ily A

ctiv

ities

Offer & Closer

Our Recruitment Process & Approach

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We will cast a wide net to source a large pool of qualified candidates

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Here are only few examples of how we are different from the rest….

We will…. Mercans

Perform technical screening of the candidates by specialized recruiters

✔

Assign the most senior resources to work with you ✔Train your staff to fully manage the recruitment process once we leave

✔

Deploy and train your team on how to use a cutting-edge recruitment software that you can continue to use after our work ends

✔

Be and act as your true partner ✔

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We Deliver More

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The success of the project requires full cooperation by the client.

Activity Client

Assign dedicated technical interviewers and offer approvers ✔

Conduct interviews and provide feedback in 72 hours ✔Review all employment offers within 48 hours ✔Ensure that the client provides their feedback on the candidate within 1 week

✔

Ensure the availability of employment visas for all the candidates

✔

Provide a clear and competitive salary budget ✔

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Client’s Responsibilities

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BUSINESS SETUP & SUPPORT

How do we…

Optimize the taxes, while staying legally compliant?

Choose the right incorporation form and free-zone?

Open bank accounts?

Find the best properties?

Obtain visas and residency permits for families and employees?

Get the governmental approvals and licenses?

Set up mailing addresses and utilities?

We will help you to…

Make a choice between a large number of entity types and free-zones.

Lower your personal and corporate income tax liability.

Obtain all visas and residency permits.

Stay compliant with the local regulations and obtain needed licenses.

Open bank accounts, setup mailing addresses and utilities.

Business SetupWe will help you to navigate the local customs and rules in order to get you business up and running quickly

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Corporate Services

Legal Entity Setup Services

Trade or Service License

Setup

Bank Account Opening or Management

Utilities Setup & Office Outfit

PO Box Services

Back-Office

Bookkeeping & Audit

Document Translation & Attestation

Employment Visas & Labor Cards

Immigration

Medical Tests

Visit Visas

Employer of Record Services

Other

Insurance

Regulatory Updates

Our GRO services guarantee that you avoid hassles and stay compliant

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Government Relations Services

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End-to-end Finance & Accounting BPO ServicesCreating a high-performance finance organization

Order-to-Cash Procure-to-Pay Record-to-ReportCollections & Accounts ReceivableManage and Process Collections:

Maintain Customer Master Data Maintain A/R Ledger and Apply Cash Manage and Process Disputes &

Deductions

Transaction Processing:

Travel & Expense Claims Payment & Remittances Third Party & Intercompany

Invoices/Credits Vendor Master Data Maintenance

Asset & Transactional Processing:

Intercompany Accounting Fixed Assets Accounting Transaction Processing Cash Management

Order Management & Billing:

Manage Sales Orders Manage Customer Requests & Inquiries Manage Contracts Invoice Customers

Financial Integrity:

Vendor Statement Reconciliations Trade Creditor Reconciliations Payment Accuracy Controls

Period Close & Data Integrity:

Master Data Maintenance Account Reconciliation and Analysis Period Close and Consolidation Internal Audit & Compliance

Order:

Authorize & Manage Credit Perform Revenue Assurance Activities

Financial & Government Reporting:

Financial Reporting Management Reporting Regulatory Reporting External Audit Support

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We help client to develop a needs-based customized relocation program

Relocation Services

Phase 1Pre-Arrival Preparation

Phase 2Pre-Relocation Trip

Phase 3Relocation

Phase 4Settling-in Services

Trip Planning Household Goods Move Management School SearchRelocation Questionnaire

Airport Pickup Temporary Housing Bank Account SetupNeeds Gathering

Needs Clarification Home Finding Drivers License/Vehicle Purchas Cost Estimation & Budgeting

Orientation Immigration Support Liquor License Cultural Awareness Training

Housing Overview Tour Ejari Certificate Club Registration

Tour Recap & Airport Pickup Ad-hoc Relocation Support Phone Support

Accompanied City Tour Utilities Connection Doctor /Dentist Registration Home Sales Support Activ

ities

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SOFTWARE

Human Capital Management SoftwareIntuitive solution with advanced functionality.

Employee File

Tabular employee file for quick access to all data

Maintain records of candidates, employees and consultants

Employee life-cycle events related alerts

Import & export of employee files

Reporting

Single-click data export in multiple formats

Built-in and customizable reports in Crystal Reports format

Excel add-in tool for data export and reporting

Payroll & Benefits

Quick payroll generation and reversal

Automated calculation of employer contributions and accruals, EOS, etc.

Leaves, absences, overtime and medical insurance related calculations

Compatibility

Data export to Excel, Word, HTML, PDF, etc.

Integration with time & attendance tools

Generation of electronic GL, bank, WPS, etc. files

Fully compatible with Microsoft operating system and applications

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Mercans HRMS covers all aspects of the HR & Payroll administration

You can track the mission-critical immigration status

information for each employee.

Employee File includes all necessary information related to candidates & employees.

Benefits administration module enables automated leave tracking and processing of benefits related deductions and contributions.

The system will automatically calculate correct Social Security

contribution amounts to be deducted and reported.

Powerful payroll module enables calculating net pay for each employee quickly

and accurately

The system includes built-in reports required for the compliance with statutory requirements.

system alerts and compliance related reports will ensure that you do not violate local laws or contractual obligations.

Immigration Reports

Employee File

PayrollBenefits

ComplianceSocial

Security

HRMS

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Key Functionality of Mercans’ HRMS

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Customer SupportOur support team ensures that you have peace of mind at all times

Customer-oriented service

Our local support team is available 24/7

Support is provided remotely and on-site

All support tickets are logged and tracked using a tiered CRM software

Technicians are trained to handle the most complicated issues

Escalation process for time-critical issues

Support provided following ITIL principles

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PAYROLL OUTSOURCING

Payroll Outsourcing ServicesWe offer fully managed payroll outsourcing services – guaranteed timely salary payments and full compliance with local rules & regulations

HR & PAYROLL DATA

Master & variable data

Leaves, absences & overtime

Contracts, immigration & assets

Standard letters & contracts

PAYROLL CALCULATIONS

Standard & complex calculation rules

Automatic & manual deductions & earning

Automated end-of-service calculations

Leave accruals

COMPLIANCE

Statutory compliances

Internal & external audit support & compliance

Filing of payroll reports & forms

VALUE-ADD

Employee Self Service

Mobile App

Customized reports

Money Movement

Financial accruals

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HR Processing &

Support

Third-party relations

Comprehensive Payroll Solutions

Statutory Compliance

Core Payroll Processing

Management of third-party benefit providers

and financial institutions.Leave balances

management, overtime, premium and hourly pay processing. Calculation of statutory

remittance amounts and filing of statutory forms

(i.e. taxation, social security, leavers and

starters).

Workforce and benefits administration, labor law and internal HR policy compliance.

We offer wide-range of Payroll and HR processing related services – tailored solutions for companies of all sizes and industries

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Customized Solutions

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Responsibilities matrix for standard Payroll outsourcing services

Task Client Mercans

Payroll data collection ✔Payroll recording in financial systems ✔Employee communication ✔Payroll software maintenance ✔Monitoring statutory/legal environment ✔Payroll processing and reports ✔Statutory compliance and reporting ✔External audit support ✔Labor law support ✔Data archiving ✔

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Full Managed Payroll Outsourcing

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How Are We DifferentYou will receive better service and results than with any other provider

Powerful Online Tools Compliance & Advice FlexibilityReal Time Access

Real time access to your data and our team

Dynamic reporting tools

Ability to quickly generate custom reports

User-friendly Employee & Manager Self Service

Dynamic reporting tools

Cutting-edge mobile app

Full compliance with complex local rules

Risk advisory & dispute resolution solutions

Immigration & labor law support

Audit support

Flexible payroll data collection processes

Off-cycle payroll processing

Quick customization of reports

Interfaces with third-party systems

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Why Select Us?You cannot go wrong when selecting us

We have the highest timeliness and accuracy record in the industry.

Quality

Lowest service fees and no hidden costs.

Great value

Application is easily scalable to match the needs of your growing organization and changing needs.

Scalability

Our ISO 9001 certifications and world-class security technology ensures that your data is always safe.

Security

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REFERENCES

Our Select ClientsWe have earned the trust of major multinational corporations.

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Select Projects – Construction & EngineeringMercans has been engaged to support the implementation of some the most prominent projects in the world.

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Saudi Arabia - King Abdullah Bin Abdulaziz Project for the Development of Security Forces MedicalSaudi Arabia’s largest medical project, and also the largest medical project in the Middle East - the estimated $6.7bn King Abdullah Bin Abdulaziz Project for the Development of Security Forces Medical Complexes. This comprises two separate medical cities for security forces that are being developed in Riyadh and Jeddah on behalf of the Kingdom’s Interior Ministry (MOI).

Saudi Arabia - King Abdullah Security Compounds - Phase 3 (KAP 3), Phase 4 (KAP 4) and Phase 5 (KAP 5)KAP 3 - the $4.1 billion contract to construct 620 security compounds in a various location across the Kingdom of Saudi Arabia. KAP 4 is worth $1.2 billion and involves the construction of 13 sport recreational facilities along with planned dormitories across various areas. KAP 5 is a follow-on project to KAP 3 and KAP 4 and is worth $1.2 billion.

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Select Projects – Construction & EngineeringOur team has played a central role in delivering truly exceptional results on globally recognized and admired projects.

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Oman - Adam AirbaseThis project involves the construction of the Adam Airport in Oman. Once completed, the airbase will facilitate 250,000 passengers per year, as well as the defence quarter for the storage of 12 Eurofighter Typhoon Aircraft from 2017. The project involves all the necessary structural and infrastructural works for the airport including runways, aircraft wing, passenger terminals, and air traffic control centre, satellite structures, baggage control systems etc.

Kuwait - Kuwait Metro Project Kuwait’s Metro Project is estimated to be worth about $20 billion. The three-line system will include 61 stations and cover the entire capital. A 23.7km line will run from Salwa to Kuwait University, with 19 stations. Another 21km line will run from Hawally, stopping at 27 stations to end in Kuwait City. A third line is supposed to stretch 24km from Kuwait International Airport to Abdullah Al Mubarak area, passing through 15 stations.

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Level 5 | Düsseldorf Business PointP.O. Box 282102 | Al Barsha 1Dubai | United Arab EmiratesPhone: +971.4.430.3734

POB 18020 | Olaya Street11415 | RiyadhKingdom of Saudi ArabiaPhone: +966. 54.109.4176

Office 4 | 219 Kensington High Str. Kensington | London W8 6BDUnited KingdomPhone: +44.20.81.444.220

Via Olmetto n. 3Milano | ItalyPhone: +39.333.249.3615