Mercer CaseStudy Pdf

7/27/2019 Mercer CaseStudy Pdf

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A CASE STUDY





Mercer a case study

In January 2011, Mercer replaced various stand-alone HR systems with an

integrated talent management system to be used immediately for goal

setting by 19,000 colleagues across the globe.

“While we had provided training materials for self-directed learning in

multiple languages it was clear very quickly that colleagues were having

problems with the new system,” says Fiona Fieldhouse.

Many had bypassed the training materials, preferring to jump right in and

learn through doing. Others expected to be taken through the new systemin a training event. A lot of time was spent supporting colleagues in using

the new system for a successful goal setting season.

The HR team realized that their workforce needed to have direct access to

training content at the point they needed it, delivered in bite size

consumable pieces.

Mercer invested in AppLearn’s training and communication platform as

part of a strategy to reengage the workforce.

For January 2012 goal setting, AppLearn worked with Mercer to create

multi-lingual video vignettes. These were placed front and centre on the

system homepage.

Professional presenters conveyed cultural, system and skills messaging in five languages so that people could access information in their native

language.

“A real person speaks to you,” says Fiona Fieldhouse. “They show you

what to click and why it’s important.”

The result ensured that their entire workforce could access clear, concise

and localized communication.

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CHALLENGES

“While we had provided trainingmaterials for self-directedlearning in multiple languages itwas clear very quickly thatcolleagues were having problemswith the new system,”Fiona Fieldhouse,

Principal and TM Processes Consultant

SOLUTION



Mercer a case study

Using the AppLearn video platform has given Mercer’s HR team a

recognizable communication channel that can be accessed by their entire

workforce from directly within their software application.

For Mercer these videos were accessed by 30% of colleagues with up to

400 viewers a day across five languages. This led to an increase of 15%

completion of goal setting by deadline on the previous year.

Importantly, queries to HR department inboxes decreased markedly. The

HR department only 15% of the time of previous year supporting

colleagues.

“We estimate our training investment in Goal Setting through AppLearn to

be around $3 per head – so a great result with longevity for low

investment. An added benefit has been colleagues asking with the next

videos will be available for the next phrase of our

performance management process, which is great,” says Fiona

Fieldhouse.

Page 3

“We estimate our traininginvestiment in Goal Settingthrough AppLearn to be around$3 per head – so a great resultwith longevity for low investment.

An added benefit has beencolleagues asking when the nextvideos will be available for thenext phase of our performancemanagement process which is great,”

Fiona Fieldhouse,

Principal and TM Processes Consultant

BENEFITS



Contact us

www.applearn.tv

[email protected]

Facebook: www.facebook.com/AppLearn.tv

Twitter: @applearntv

Linked In: AppLearn

Mercer a case study

About AppLearn Ltd

AppLearn provides solutions that help large organisations maximise their talent and performance management processes

and systems. We do this by driving up user adoption and engagement through embedding ‘presenter based’ cultural,system and skills based training and communication tutorials directly into your HR software. This enables your

employees to consume training ‘at the point and time of need’, 24/7, in any language and via any internet connected

device.

Our ‘on-demand’ presenter based embedded training and communication tutorials reduce the need for classroom based

training, webinars and user guides to trawl through.

AppLearn’s roots are deeply ingrained in HR Software implementation, gained from more than a decade of experience in

the HCM space. The Management Team founded AppLearn on the premise that there must be a smarter and more

innovative way to deliver application training and communications.

AppLearn’s platform will deliver value by:

• Delivering embedded, ‘just-in-time’ skills, systems, and cultural training to your global workforce at the point

of need - providing fingertip access to intuitive, in context, collateral, when and where needed

• Enabling your organisation to communicate in one consistent manner corporate strategy, values and ethos,

globally, as well as reinforcing why new processes are important

• Ensuring alignment of your HR/PM processes and technology to overall corporate strategy

• Providing real-time analytics that enable you to pro-actively manage user adoption and engagement (as you

can’t manage what you can’t measure)

• Improving skills for your managers by using embedded, just-in-time training to raise soft skills such as

delivering feedback on appraisals

Documents

Mercer CaseStudy Pdf