Mercer VSP - Preventure, Inc. · including all locations and eligible employees, with marketing, branding, and program communication. Engagement Strategy: Program is designed for

Guaranteed Support. Guaranteed Enjoyment. Guaranteed Improvement.

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Mercer VSP Proposal for Well-being Solutions

2017


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Table of Contents

EXECUTIVE SUMMARY ......................................................................................................................................... 3

KEY VALUE POINTS .............................................................................................................................................. 4

SERVICE OVERVIEW ............................................................................................................................................. 6

INVESTMENT SUMMARY ...................................................................................................................................... 8

PROGRAM DETAILS ............................................................................................................................................ 12

PERFORMANCE GUARANTEES .......................................................................................................................... 21

SAMPLE CLIENT LIST ......................................................................................................................................... 214


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Executive Summary

EXECUTIVE SUMMARY

Your Challenges

Based on our Book of Business, we have found that many clients encounter challenges when designing or implementing their well-being program. These challenges can include:

Lack of engagement/ low participation

Poor quality account management/ customer support

Limited or no reporting to document program impact

Engagement portal is not personal enough to create daily support and habits

No results have been achieved in current well-being efforts

Our Solution

Preventure provides a flexible, proactive, and comprehensive employee well-being strategy to successfully

engage and empower our clients’ diverse and dynamic population to make the changes needed for better

health. By aligning our high-touch service, innovation, expertise, and world-class technology with our clients’

business objectives, we provide the best strategic partnership possible.

Preventure’s solutions reach your entire population with a personal understanding of their health via our

personalized Recommendation Engine tailored to their specific health risks. This ensures that the right options

are being offered to the right participants, thus driving not only participation, but meaningful results. Returns for

your company include a population more aware of their health risks and empowered to take positive action

steps to improve their health, a better grasp on health care cost exposure for the company, healthier

employees and families, and ultimately improved human resource cost experience.

Preventure – Experience to Get You Where You Want to Go

Preventure is a global provider of health management solutions specializing in comprehensive well-being programs designed to provide our clients with the cultural and financial benefits of a healthier workforce. Preventure helps our clients understand, predict, and control health risks and related costs through customized, strategic, and easy-to-administer health management strategies.

Founded in 1991, we currently serve more than one million lives in the U.S. and Canada. By providing customized solutions for every participant, with guaranteed health improvement for each company, Preventure continues to lead the way in the corporate well-being industry.

Our mission is to revolutionize the perception and impact of employee well-being by creating and proving the correlation of employee well-being with bottom line revenue. To help medium- and large-sized organizations by deploying and managing tailored programs that are customized for every client and personalized for each participant. To deliver total Return on Wellness for every client, including individual health improvement, heightened employee engagement, increased productivity, cultural improvement, lower healthcare costs, and higher profitability.

Thank you for this opportunity to again partner with Mercer VSP to provide your client with effective and engaging well-being solutions. I look forward to speaking with you in the future, and discussing how Preventure can assist your client with all their well-being needs.

Cindy Pileski, MPH

Director, Sales Solutions

401/385-3313

[email protected]

mailto:[email protected]


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Key Value Points

KEY VALUE POINTS

Customer Intimacy Assures Your Success

At Preventure, our business strategy revolves around

customer intimacy. Crucial to our mutual success is

our ability to understand our clients in a deep, intimate

way so we can better impact your business and the

overall health of your population. Our secret sauce is

our ability strategically and tactically customize our

approach and program (portal, themes, marketing,

challenges, and incentives) to best fit your company

and drive the greatest health improvement results.

Working with you, Preventure takes a deep and vested

interest in your business, your population, and the

overall success of your well-being strategy to support

your goals. We value long-term partnerships and cultivate these with a highly experienced team of well-being

professionals, consistent development of new programming for your workforce, and ROI documentation.

CFO-Proof Reporting Package to Build Support

Preventure offers Best in Class Reporting on not only ROI, but also our proprietary ROW (Return on Wellness) to truly measure how your well-being program is affecting medical claims, employee engagement, productivity, and ultimately company profitability.

Preventure has developed a Wellness Data Warehouse to support high quality, accurate reporting and data integration with third parties. This includes a comprehensive reporting suite, data analytics, risk/participation/outcomes reporting, satisfaction, client specific ROI, and a one-page Executive Summary detailing the most important outcomes.

Our reports allow each client to understand their total program engagement, holistic health improvement, and client-specific ROI connected to both participant health improvement and improved health care cost trend. Preventure manages all reporting to assure protection of privacy and your dedicated Engagement Manager presents the reports to assure all details are understood. Incentive qualification reports can be provided at your desired frequency; typically including monthly, quarterly, semi-annually or annual reporting for incentive qualification.

Your Engagement Manager presents data analysis quarterly with annual review held onsite at your location.


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Key Value Points

Value Service Provider with Mercer

Preventure is a Mercer Value Service Provider (VSP). As a preferred partner, Preventure includes preferred pricing, a dedicated team, data integration with Mercer THM, and our International Fitness Club Network, all included at no additional cost for your clients.

Engaging Geo-Dispersed Populations

Preventure has a long history of success in reaching and engaging dispersed populations. Preventure uses our

proprietary Engagement Strategy to learn and understand what is unique about your population, and then we

apply that strategy to our communications campaign. As a result of this strategic approach, Preventure has a

70% participation rate across our book of business.

Preventure has a strong track record working with geo-dispersed companies, such as Henkel Corporation (Dial

Soap, Right Guard, Soft Scrub - 4,700 eligibles, CT HQ), Acuity Brands (LED lighting manufacturer - 3,000

employees, GA HQ), Houghton Mifflin Harcourt Publishing Company (4,100 eligible, Boston HQ), and others.

We understand the unique needs of a combined workforce, including shift/hourly workers and office/salary

workers. Preventure supports these clients and others in becoming industry standard leaders in employee

wellness.

To achieve high engagement, a wellness strategy must reach and engage all employees regardless of location

in a way that is convenient to them. To accomplish this, Preventure customizes its programs in the following

ways:

Convenient delivery mode: online, on-site, telephonic, on-demand video, mobile app, electronic bulletin

board, personalized messaging (text, email), print materials.

Dedicated internal marketing and graphic design team to ensure consistent marketing that is

customized for you.

Appealing to all risk categories and readiness levels.

Understanding your health culture and creating a custom engagement strategy.

Ongoing refinement of the program, keeping it fresh and innovative.

Management of your Wellness

Champion Network to engage all of your

locations.

A client Case Study has been provided that

includes the increased participation Preventure

received from a highly geo-dispersed employee

population. You can download the full version of

this case study at

preventure.com/provenexperience/case-

studies/.

http://www.preventure.com/provenexperience/case-studies/

http://www.preventure.com/provenexperience/case-studies/


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Service Overview

SERVICE OVERVIEW

COMPREHENSIVE PROGRAM MANAGEMENT

Program Management: Your dedicated Engagement Manager focuses on managing the entire program, including all locations and eligible employees, with marketing, branding, and program communication.

Engagement Strategy: Program is designed for your population and marketed accordingly in the right medium, including a multi-modality approach, with online, text message, paper in-person, telephonic, webinar and mobile-first technology platform.

Seamless Implementation: To ensure that your well-being program works for you, Preventure manages your implementation process through to a successful launch.

Customer Service: Preventure also provides complete concierge-style customer service to support participants in navigating the program, behavior change, and sustaining engagement. Our customer service support team takes the burden off of you.

ENGAGING WELL-BEING PLATFORM

Mobile Engagement Platform: Our mobile-first engagement platform is highly personalized to make healthy habits easy and enjoyable. Flexible and sophisticated, it allows client-specific customization, multi-variant groupings, wearable device integration, third-party integration, and provides the perfect corporate well-being program hub.

Health Assessment and Recommendation Engine: Provided both online and via paper copy, our GINA- and NCQA-compliant Health Assessment supports our Recommendation Engine, and directs participants into an action path based on their unique health opportunities and identified risk level.

Wellness Challenges: Complete management of individual, team, location-based, or company-wide challenges, including custom designed challenges to support your dynamic needs. Completion points can be tied to incentives, while Fitbit and other devices/ apps can be synced to automatically log activity.

Wellness Journeys: These multi-week behavior change modules help individuals effectively address health risks and improve their daily lifestyle choices. Available for unlimited online use, Journeys are recommended according to each individual’s highest risk through the Recommendation Engine.

Activity Trackers and Integration: Our portal offers a variety of trackers for biometrics, food/water consumption, sodium, sugar, exercise minutes, steps taken, sleep, stress level, and more. Users can sync their activity tracker – including over 20 of the most popular devices and apps - in the platform to track on the go.

Incentive Tracking: Participants can easily track their individual incentive progress in real-time. Supports custom incentive program design with your third party vendors and optional links to rewards.

Connect with Social Networking: A dynamic social layer we call “Connect” allows employees to message one another to provide encouragement, start a group with a common interest, message team challenge members, post comments, and more.

Beyond Branding: Client customization beyond just branding that adopts your brand and style to design a custom program targeted to achieve your unique goals.


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Service Overview

Data Security: Preventure maintains confidentiality, integrity and availability of all electronic protected health information (“ePHI”) that we create, receive, maintain or transmit, in accordance with state and federal legal requirements.

INCENTIVE DESIGN AND ADMINISTRATION

Incentive Management and Data Integration: This program includes design, tracking, reporting, and customer service support. Our generational approach includes participation-based and outcomes-based designs (tobacco and/or biometrics), and can incorporate tracking for local events.

CUSTOM PROGRAM COMMUNICATIONS

Wellness Communications: Build excitement for the program launch and keep your program momentum throughout the year with our dynamic well-being theme calendar. Marketing materials are custom-designed for your campaign and provided print-ready.

COMPREHENSIVE REPORTING

Comprehensive Reporting Package: Via our Wellness Data Warehouse, we provide comprehensive reporting, data analytics, risk/participation/outcomes reporting, satisfaction survey, client-specific ROI, and executive summary.

IFCN

International Fitness Club Network: Preventure’s network of 14,000+ quality clubs, fitness centers, studios and the latest gyms throughout the U.S., Canada, and the U.K. The IFCN offers preferred pricing on club memberships, obstacle course races, activity devices, and home fitness equipment.

WELLNESS CHAMPION SUPPORT

Wellness Champion Training and Support: Working with your Wellness Champion Network to support your program at the site level, including recruiting, training, and maintaining motivation year round, as well as support via a toolkit.

TOBACCO PLEDGE

Tobacco Pledge: Preventure supports your Tobacco incentive/credit/surcharge program by providing an online tracking platform for participants. Participants can self-report status, or a cotinine screening can be added to the onsite screening events or to the Physician Screening Form.

NO COMPUTER, NO PROBLEM (print fees may apply)

Solutions to Reach Your Entire Population: Our well-being programs are provided in a variety of modalities in addition to online (desktop computer, tablet, smartphone), such as telephonic and paper-based programs for participants with limited access and/or computer knowledge.

BIOMETRIC CAMPAIGN MANAGEMENT (Optional)

Biometric Campaign Management: Event coordination, communications, online scheduler, site contact training, data upload, and aggregate reporting, with management of up to 20 events each year. Per screening cost is additional. Optional Physician Screening Forms, Lab-Based Screenings, and Home Screening Kits are also available. Historical biometric upload is included.

LIFESTYLE COACHING & CONDITION MANAGEMENT (Optional)

Holistic Health Coaching Approach: Blending traditional clinical health coaching with behavioral and life issue assistance, our coaching program addresses multiple risk factors to reduce barriers to long-term, sustainable health improvement.


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Investment Summary

INVESTMENT SUMMARY

Preventure – Mercer VSP Comprehensive Well-being Pricing & Optional Services

Preventure programs can grow and change over time. We are committed to understanding the business goals and preferences of each client to provide a responsive, flexible partnership. Package pricing for three-year commitment. A one-time start-up fee of $4,900 applies to all packages. Early termination fee may apply: +20% for 1 year, +9% for 2 years.

Comprehensive Well-being Base PEPM Annual Base

1,000 – 1,500 N/A

$69,500

1,501 – 2,000 $3.99

NA

2,001 – 2,500 $3.49

NA

2,501 – 3,000 $3.34

NA

3,001 – 4,000 $2.99

NA

4,001 – 5,000 $2.69

NA


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Investment Summary

Coaching Options Price Note

Lifestyle Coaching. Participants receive unlimited communication

with coaches, personal portal for secure communication, and

education from a dedicated health coach. Coaching topics include:

exercise/fitness, nutrition, stress management, tobacco cessation

and weight management.

+ $1.05

PEPM

Includes integration into portal,

outreach, marketing

and reporting. Includes

participation of up to 5% of total

eligible population each year.

Condition Management Coaching. Participants receive unlimited

communication with expert clinical coaches. Coaching topics

include: Asthma, Back Pain, Cardiac Management, COPD,

Coronary Artery Disease (CAD), Depression, Diabetes, and

Hypertension/ Hyperlipidemia. Bariatric pre/post-surgery and

Maternity Management are also available as separate programs.

+ $1.00

PEPM

Includes integration into portal,

marketing and reporting.

Includes outreach of up to 5% of

population; participation of up to

3% of total eligible population.

Recommend Health and Rx

claims predictive modeling; initial

set-up is $4,900.

Nicotine Replacement Therapy. Available in combination with

Lifestyle Coaching package.

+ $39 per

box S&H additional

Maternity Specialty Coaching. Telephonic coaching, education

and support services to promote healthy pregnancy and positive

birth outcomes. $390

Per case; high risk pregnancy

coaching is optionally available

at $780/case.

Event Health Educator. Onsite at screening events or post-event

to meet individually with employees to discuss results, set goals,

discuss diet/exercise, and answer questions.

$100 per

hour per

staff Minimum of 3 hours.


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Investment Summary

Biometric Onsite Screening Options Price Note

Fingerstick Biometric Screenings - partial lipid profile: non-fasting screening includes TC, HDL, TC/HDL Ratio, Glucose, Blood Pressure, BMI (measured H/W), waist circumference, and body fat. $49 Per requested screen

Fingerstick Biometric Screenings - full lipid profile: fasting screening includes TC, HDL, TC/HDL Ratio, LDL, Triglycerides, Glucose, Blood Pressure, BMI (measured H/W), waist circumference, and body fat. $51 Per requested screen

Venipuncture Biometric Screenings - full lipid profile: fasting screening includes TC, HDL, TC/HDL Ratio, LDL, Triglycerides, Glucose, Blood Pressure, BMI (measured H/W), waist circumference, and body fat. $56 Per requested screen

Price based on minimum of 20 screenings and standard event hours Mon-Fri 7a-7p. Option to waive the 20 participant Clinic minimum for a small clinic fee of $550. Staff in accordance with our staffing matrix, most travel costs, and disposal costs are included in above prices. English and/or Spanish language staff included (must be indicated). Additional costs apply for non-standard hours, state-specific fees, and special event requests. Planning time required: 12 weeks.

Remote Screening Options Price Note

Lab Voucher - full lipid profile: fasting venipuncture includes TC, HDL, TC/HDL Ratio, LDL, Triglycerides, Glucose $59

Per processed voucher. Result report mailed.

Physician Screening Form $7 Per form received. $500 annual fee.

Home Screening Kit Options $60 Per kit - full lipid.


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Investment Summary

Optional Additional Services Price Note

Fitbit Devices $45 and

up

Preventure discount rate available on Fitbit for bulk purchase or web cart.

Print Health Action Kits Varies Paper Kits and tracking for Journeys, Challenges.

Print Health Assessment $3

Per Print HA mailed. $10 per Print HA processed. English and Spanish.

Data Share Set-up $850

Per vendor setup. Preventure’s standard data share format included.

Printing, Mailing or Shipping of Marketing Materials Priced to

order

Design and text included for all Preventure sponsored programs. Printing fulfillment available.

Health Activity Seminars $495

In-person workshop, priced per session. Webinar option available.

Single Sign-On $5,900 One-time setup fee for SSO (not required).

Reward Fulfillment $TBD Gift cards or email certificate to designated retailers.

Preventure is happy to work with you to determine your program budget based upon your desired program

design. Please let us know if you would like to receive a budget worksheet in spreadsheet format.


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Program Details

PROGRAM DETAILS

Comprehensive Program Management

Your dedicated Engagement Manager is focused on

managing the entire program, including all locations and

remote employees, with marketing, branding, and

program communication (design and text of all materials).

Year-round management includes two annual onsite

planning meetings, program customization, scheduling,

and concierge-level customer service support for your

employees.

Engagement Manager

Quarterback for entire program success

Five clients on average per Engagement Manager

In-person Planning Sessions twice yearly

Customer Service support for participants

Incentive program administration

Data management, analysis and outcomes reporting

Trainings for your site contacts and participants

Coordination of Wellness Champion Network

Marketing plan coordination

Event scheduling and coordination

Data-driven program consultation

Engagement Strategy

Your program is designed for your unique

population and marketed accordingly in the right medium. A multi-modality approach, with paper, online, in-

person, telephonic, webinar and mobile-first technology platform, includes quarterly wellness challenges,

dynamic well-being themes, monthly Pathways newsletter, personalized messaging, integrated year-round

incentive campaign, and more. Support for all levels, including senior leadership, middle management, remote,

and local wellness champions, is provided.


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Program Details

Seamless Implementation

Preventure is eager to provide the right

support for you and your organization. For

some clients this is taking your vision and

making it a reality, for others it’s sharing our

strong practices and making

recommendations based on our expertise,

and for others it’s a little bit of both.

Whatever the right fit – we’re here to make

well-being work for you! Preventure will

project manage your implementation process

to a successful launch.

Customer Service

Support for your employees is handled daily by our high-touch Customer Service Department located at our Preventure home office. All support is managed live by a fully trained account support representative. We maintain a customized, online customer service platform to enable this process. Any update is instantly pushed through to all users to assure timely dissemination.

Our customer service representatives receive client specific training and participate in a weekly Client Update meeting to learn about any time sensitive or emerging issues. Every call is logged as a case, recorded and resolutions are typically immediate. Our customer service support team takes the burden off of you.

Mobile-First Engagement Platform

Technology is the key to how we reach people to create new, everyday healthy habits. Preventure uses a

mobile-first approach to assure access for all, whether on a mobile device or a desktop. Our technology is


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Program Details

structured in a highly flexible way to allow for client-specific customization, multi-variant groupings (for

challenges, incentives, and outbound messages), wearable device integration, and third-party integration to

support the right solution for your organization. Each participant has a highly personalized experience,

matching their personal interests and health opportunities. Our user interface was designed to drive higher

commitment and enjoyment.

Health Assessment and Recommendation Engine

Our Recommendation Engine directs participants into an action

path based on health opportunities and readiness to change

(Journeys, Commitments). We provide online or paper versions

of the Health Assessment, which is GINA- and NCQA-

compliant, takes about 10-15 minutes to complete and is

available in English and Spanish. All versions are fully

integrated in aggregate reporting.

Wellness Challenges

Challenges include Nutrition, Weight Loss,

Exercise, Walking, Hydration, Sleep, and more.

Complete management of challenges per year

includes custom design to support your dynamic themes. Team,

location-based, individual or company-wide challenges offer an

integrated participant experience in a mobile-first technology platform.

Challenge completion points can be tied to program incentive. The

social “Connect” feature encourages team communication. Fitbit and

other wearable devices and apps can be synced to log activity for

challenges automatically. Incentive fulfillment also is available.

Wellness Journeys

Preventure’s Wellness Journeys help individuals to effectively address health risks and improve their daily

lifestyle choices. Wellness Journeys are multi-week behavior change workshops, available for unlimited online

use. Specific Journeys are recommended according to highest risk of each individual participant through the

Recommendation Engine. Journeys average six weeks in length and blend educational articles with

meaningful actions (video, logging exercise, calculating BMI, health quiz, etc.).


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Program Details

Activity Tracker and Integration

Preventure’s online well-being portal provides trackers

that are visually pleasing user-select tables, and which

include graphical display options. Available trackers

include those for biometrics, food/water consumption,

fruit and vegetable tracker, as well as trackers for

grains/dairy/protein, grams of sugar and sodium, steps

taken, exercise minutes, sleep, and stress level.

Sync your activity tracker in the platform. The

participant receives confirmation that the device has

been registered with their platform for wireless

synchronization. Device purchase is available but not

required. Over 20 devices and apps available to select, such as Apple Health, Apple Watch, Fitbit, Garmin,

Google Fit, Jawbone, MapMyFitness, and MyFitnessPal.

Incentive Tracking

Participants can easily track their individual incentive progress in real-time on

the platform via smartphone, tablet or desktop. Preventure’s incentive tracker

circle is hosted both on the dashboard and on the “Earn” page where a list of

completed or to be completed activities reside. Our platform design was built for

clean and clear visibility of rewards tracking, and to support custom incentive

program design and optional links to rewards.

Connect with Social Networking

Preventure brings a dynamic social layer we call “Connect” in the platform.

Employees can message one another to provide encouragement, start a group

with a common interest, message team challenge members, post comments,

“like” other posts, search for new team members and keep in touch with their

“followers.” Wellness Champion messaging is available through the Connect

feature.

Beyond Branding

Client customization beyond just branding.

Preventure will adopt your brand and style plus design

a custom program targeted to achieve your goals. Includes flexible incentive

design, custom benefits integration, messaging, and unique views by

division/population segment (multiple views can be setup for your divisions).


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Program Details

Data Security

It is the policy of Preventure to maintain the confidentiality,

integrity, and availability of all electronic protected health

information (“ePHI”) that we create, receive, maintain or transmit,

in accordance with state and federal legal requirements.

Preventure has a Disaster Recovery Plan in place with

processes to recover technical resources including: Server

Failure, Datacenter Failure and User Facility Disaster, as well as

addressing the relocation of human resources and administrative

support.

Incentive Management and Data Integration

Incentive program management includes design, tracking, reporting, and customer service support. Our

generational approach includes participation-based and outcomes-based designs (tobacco and/or biometrics).

Preventure can incorporate tracking for condition management, coaching, 5K completion, and other local

events. Annual Well Visit and preventive screening completion data can be uploaded from your health carrier.

Data integration with your vendors is also available. Preventure makes incentive management convenient for

the user and for you.


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Program Details

Custom Program Communications

Build excitement for the program launch and keep your program momentum throughout the year with the

dynamic well-being theme calendar. Marketing materials custom-designed for your campaign are provided

print-ready. Campaign rollout includes information webinars for employees, monthly wellness champion calls

and a tailored approach to reach your population.

Custom newsletter, flyers, posters, emails, postcards,

and video portal guide, with printing and fulfillment

available (or print your own).

We personalize our recommendations and outreach

using our proprietary Recommendation Engine and

contextual messages. This allows us to deliver the right

message, at the right time, in the right medium with the right call to action for every individual. Our

communications can be provided in English, Spanish or other languages.

Comprehensive Reporting Package

Preventure has developed a Wellness

Data Warehouse for its book of business.

Includes comprehensive report suite,

data analytics, risk/ participation/

outcomes reporting, satisfaction survey,

client-specific ROI, and executive

summary. Your Engagement Manager

presents data analysis quarterly with an

opportunity for strategy refinement.


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Program Details

International Fitness Club Network

Comprises a network of 14,000+ quality clubs, fitness centers, studios and the latest gyms in U.S., Canada,

and the U.K. Includes a company-branded landing page with customized language. IFCN offers the lowest

membership rates available — an average

savings of $271 off retail rates. Unlimited

one-week free trial memberships are

available to all employees and their families.

IFCN also includes fitness equipment and

tracker discounts. Optional Fitness

Reimbursement Management can include

club reimbursement and weight loss support

(Weight Watchers, Jenny Craig, and

NutriSystems).

Wellness Champion Support

Preventure works with your Wellness Champion Network to

support your program at the grassroots level. We recruit, train and

keep your Network motivated year-round. Our toolkit includes a

microsite for Champion

access only – resources for

download, Connect message

group, feedback form, and

marketing materials. We

keep momentum alive by

hosting a monthly Champion

call to review upcoming

program themes, challenges

and campaigns. Champion

Networks have a significant

impact on participation –

Preventure leverages local

resources to provide

maximum impact to your

program.


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Program Details

Tobacco Pledge

Preventure supports your Tobacco

incentive/credit/surcharge program

by providing the tracking platform

for participants via the portal.

Participants can self-report status

or a cotinine screening can be

added to onsite screening events.

Also available as an option is our

Physician Screening Form, which

can include a Physician signature

for tobacco use/no-use.

Reasonable Alternative Standards

are discussed and provided for

client’s who decide to have an

outcomes-based incentive program.

No Computer, No Problem (print fees may apply)

All programs can be completed on phone or tablet with the same quality

experience as a desktop. Your employees are supported every step of the

way with our live concierge-style customer support. Our staff will become

experts in your program details. A 95% customer inquiry resolution within

24 hours means no waiting by your employees.

In addition, Preventure offers paper-

based programs (Health

Assessment, Challenges, Multi-

Week Journeys) for participants

with limited access and/or computer

knowledge (additional fee applies).


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Program Details

Biometric Campaign Management (optional)

Event coordination, communications, online scheduler, site

contact training, data upload, and aggregate reporting, with

management of up to 20 events included. Per screening cost is

additional. Optional Physician Screening Forms, Quest

Diagnostics lab locations, and Home Kits are available. Historical

biometric upload is included. Opportunity for onsite clinics to

share data and integrate with engagement platform. Health

Report Card shares program status with employees.

Comprehensive biometric reporting package aggregates all

screening data, regardless of the source.

Lifestyle Coaching and Condition Management (optional)

Our coaching program blends traditional clinical health coaching with behavioral and life issue assistance to reduce barriers to long-term, sustainable health improvement. Preventure coaches empower participants to achieve behavior change goals by first identifying and addressing life-barriers that are compounding their ability to make changes, then by providing advocacy and individualized support for sustainable behavior change.

Our holistic health coaching approach addresses multiple risk factors. Condition Management includes Asthma, COPD, Back Pain, Cardiac Management, Hypertension/Hyperlipidemia, Depression, and Diabetes. Proactive outreach to at-risk population is included — plus, your employees can enroll year-round online or by calling Preventure Customer Support. Integration with your provider can include referral, data share, incentive point award, and platform linkage.


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Performance Guarantees

PERFORMANCE GUARANTEES

If Preventure does not satisfy any of the performance guarantees set forth below, Preventure shall reimburse

the Company through a credit for future services (including payment of the Service Cost of a future contract

year). For each contract year, fifteen percent (15%) of the account management fee paid to Preventure (the

Account Management fee is a portion of the overall Service Cost, limited to $1.00 PEPM) shall be placed at

risk by Preventure. Each performance guarantee represents a portion of the total amount at risk, with

Preventure providing the Company the credit set forth in the previous paragraph for its failure to satisfy one or

more of the performance guarantees.

Year 1 Performance Guarantees

Year 1 fees at risk totaling 15% for the following, at a minimum:

Implementation: Fully go live on the mutually agreed upon launch date, not less than 90 days following client

decision. 2% fees at risk (note: if there is an implementation fee, the vendor can choose to place a percentage

of the implementation fee at risk as an alternative. The percentage at risk must be equal to or exceed 2% of

core fee)

Satisfaction: Employer/client satisfaction with account management - 90% satisfied or highly satisfied (On a 5

point scale, 4 is satisfied. Survey questions will be provided by Mercer and administered via a Mercer client

survey). 3% fees at risk

Satisfaction: Employer/client satisfaction with program operations - 90% satisfied or highly satisfied (On a 5

point scale, 4 is satisfied. Survey questions will be provided by Mercer and be administered via a Mercer client


Satisfaction: Participant satisfaction - 90% moderately satisfied or better. Minimum number of participants to

meet satisfaction survey is 25 (on a 5 point scale, 3 is moderately satisfied. Survey questions may be provided

by Mercer but may be administered via vendor standard process). 2% fees at risk

Technology: 99.5% website availability other than scheduled and communicated down time. All scheduled

down time must be communicated to client a minimum 72 hours in advance of down time and to participants a

minimum of 48 hours in advance of down time. 1% fees at risk

The following PGs will be in place for clients who offer incentives that value a total of at least $100 annually, or

10% of available premium differential amount (cash or equivalent, premium reduction, health account

contribution, etc.) and include “engagement” as defined in the PG below as a component to earn part or all of

the incentive.

Participation: 30% or more of members will register to participate. Members will complete at least one activity

via the vendor supported program on the portal, via phone or in person. Participation to be evaluated based on

number of participants eligible in the year being assessed, but reviewed quarterly. (Vendors will be asked to

clearly define participation activities and include them in their contract and standard proposal). 1% fees at risk


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Engagement: A minimum of 40% of participants (as calculated in the Participation PG) will complete a

minimum of three activities via the vendor supported program on the portal, via phone or in person.

Engagement is to be evaluated based on participants enrolled in the year being assessed, but reviewed

quarterly. Vendors will be asked to clearly define engagement activities and include them in their contract and

standard proposal.

3% fees at risk

40% or above participation: 0% of the 3% fees at risk

35%-39.9% fees at risk: 50% of the 3% fees at risk

30% to 34.9%: 75% of the 3% of fees at risk

30% or below: full 3% of fees at risk

Years 2 and 3 Performance Guarantees

Year 2 and 3 fees at risk totaling 15% for the following, at a minimum:

Satisfaction - Employer/client satisfaction with account management: 90% satisfied or highly satisfied (On a 5

point scale, 4 is satisfied. Survey questions will be provided by Mercer and administered via a Mercer client


Satisfaction - Employer/client satisfaction with program operations: 90% satisfied or highly satisfied (On a 5

point scale, 4 is satisfied. Survey questions will be provided by Mercer and be administered via a Mercer client


Satisfaction - Participant satisfaction: 90% moderately satisfied or better (On a 5 point scale, 3 is moderately

satisfied. Survey questions will be provided by Mercer but may be administered via vendor standard process).

2% fees at risk

Technology: 99.5% website availability other than scheduled and communicated down time. All scheduled

down time must be communicated to client a minimum 72 hours in advance of down time and to participants a

minimum of 48 hours in advance of down time. 1% fees at risk

The following PGs will be in place for clients who offer incentives that value a total of at least $100 annually, or

10% of available premium differential amount (cash or equivalent, premium reduction, health account

contribution, etc.) and include “engagement” as defined in the PG below as a component to earn part or all of

the incentive.

Participation: 30% or more of members will register to participate. Members will complete at least one activity

via the vendor supported program on the portal, via phone or in person. Participation to be evaluated based on

number of participants eligible in the year being assessed, but reviewed quarterly. (Vendors will be asked to

clearly define participation activities and include them in their contract and standard proposal. 1% fees at risk

Engagement: A minimum of 40% of participants (as calculated in the Participation PG) will complete a

minimum of three activities via the vendor supported program on the portal, via phone or in person.

Engagement is to be evaluated based on participants enrolled in the year being assessed, but reviewed


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quarterly. Vendors will be asked to clearly define engagement activities and include them in their contract and

standard proposal.

3% fees at risk

40% or above participation: 0% of the 3% fees at risk

35%-39.9% fees at risk: 50% of the 3% fees at risk

30% to 34.9%: 75% of the 3% of fees at risk

30% or below: full 3% of fees at risk

Health Improvement: There will be at least an average of 2% net reduction year over year in the total number

of people with greater than 2 risks. Alternatively, vendors may propose a definition for health improvement for

Mercer’s approval. 2% fees at risk


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Sample Client List

LIENT LIST

IST

Documents

Mercer VSP - Preventure, Inc. · including all locations and eligible employees, with marketing, branding, and program communication. Engagement Strategy: Program is designed for