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H E A L T H W E A L T H C A R E E R
M E R C E R W E B C A S T S E R I E S
T A C K L I N G T R E N D S I N T U R N O V E R
Patrick Gutmann Principal Frankfurt, Germany
JUNE 23, 2016
© MERCER 2016 1
W E L C O M E T O D A Y ’ S P R E S E N T E R
Patrick Gutmann
Sector Leader Europe [email protected]
Questions To submit a question, use the floating panel on the top of your screen and click the Q&A button:
CLICK HERE TO ASK A QUESTION TO “ALL PANELISTS.”
© MERCER 2016 2
T R E N D S I N E M P L O Y E E T U R N O V E R
W h a t ’ s N e w W h a t C a n W e D o ? Q & A
© MERCER 2016 3
T H E M E A S U R E M E N T C O N T I N U U M
R e a c t i ve c h e c k s
S i m u l a t i ons & F o r e c as t i ng
C o r r e l a t i ons
Benchmarks
O n g o i ng r e p o r t s
C a u s a t i o n
A n e c d o t es
L e s s P o w e r f u l M o r e P o w e r f u l M e a s u r e m e n t C o n t i n u u m
W H AT I S H A P P E N I N G ? W H Y A N D W H E R E I S I T H A P P E N I N G ?
© MERCER 2016 4
G l o b a l S a l a r y S u r v e y
L a b o r C o s t
M o d e l i n g
D A T A F E A T U R E D T O D A Y H I G H L I G H T S M E R C E R | C O M P T R Y X
O n - d e m a n d a n a l y t i c s a n d i n d u s t r y p e e r b e n c h m a r k i n g f o r 2 0 + c r i t i c a l m e t r i c s i n c l u d i n g p a y r o l l c o s t , p r o d u c t i v i t y , o r g a n i z a t i o n a l l e v e r a g e a n d t u r n o v e r
W o r k f o r c e M e t r i c s
G l o b a l p a y d a t a w i t h a d a t a b a s e o f n e a r l y 3 m i l l i o n r e c o r d s f o r 2 5 0 + j o b s
E n a b l e s i n s t a n t v i r t u a l o r g a n i z a t i o n d e s i g n t o m o d e l p a y r o l l c o s t s i n 8 5 + c o u n t r i e s a r o u n d t h e w o r l d
© MERCER 2016 5
M E R C E R | C O M P T R Y X W O R K F O R C E M E T R I C S
Financial
Level Location
Function Demographics
F U L L A N A LY T I C A L C A PA B I L I T Y Y O U V S . Y O U R M A R K E T
Profile your organization against the competition
© MERCER 2016 6
T U R N O V E R R A T E S - ” E M P I R I C A L L Y B A S E D ” T O T A L T E R M S D I V I D E D B Y A V E R A G E P O P U L A T I O N ”
O n e o f s e v e r a l e m p l o y m e n t “ r a t e ” c a l c u l a t i o n s i n M e r c e r | C o m p t r y x
A v e r a g e P o p u l a t i o n = ( B e g i n n i n g + E n d i n g H e a d c o u n t / 2 )
© MERCER 2016 7
K E Y L E A R N I N G S T R E N D S I N T U R N O V E R
D O N ’ T F O R G E T T O TAL
T U R N O V E R C O N T E X T M AT T E R S
K E E P P E E L I N G B AC K T H E
O N I O N
© MERCER 2016 8 © MERCER 2016 8
KEEP PEELING BACK THE ONION
© MERCER 2016 9
V O L U N T A R Y T U R N O V E R B Y F U N C T I O N G L O B A L V S E U R O P E
7.1% 5.5% 6.0% 6.4% 7.1% 7.6% 7.7%
9.7% 9.9% 11.0%
0%
5%
10%
15%
Eur
ope
over
all
IT PS
R&
D
Lega
l
Mar
ketin
g
CS
HR
Sal
es
Fina
nce
GLOBAL Voluntary Turnover
9.6%
7.1% 7.6% 8.6%
9.6% 9.6% 10.4% 10.9%
12.6% 12.7%
0%
5%
10%
15%G
loba
l IT
Lega
l
R&
D PS
CS
Mar
ketin
g
HR
Sal
es
Fina
nce
EUROPE Voluntary Turnover
APAC: 13,5% US: 8,1%
© MERCER 2016 10
7%
2% 3% 3% 4% 4% 5% 5% 6% 6% 6% 8% 8% 8% 8% 9%
1%
4% 6% 6%
8% 10%
11% 12% 12%
16%
6%
3%
5%
9%
4%
7% 4% 4%
11%
7% 7% 5%
3%
5%
8%
4%
9% 2%
3% 3%
8%
13%
2% 3%
6%
2%
0.00%
5.00%
10.00%
15.00%
20.00%
25.00%
Eur
ope
Finl
and
Gre
ece
Italy
Aus
tria
Bel
gium
Ger
man
y
Fran
ce
Spa
in
Net
herla
nds
Sw
itzer
land
Sw
eden
Nor
way
Den
mar
k
Uni
ted
Kin
gdom
Irela
nd
Slo
veni
a
Ser
bia
Slo
vaki
a
Cze
ch R
epub
lic
Rus
sia
Ukr
aine
Bul
garia
Pol
and
Hun
gary
Rom
ania
Turnover Rate (Voluntary) Turnover Rate (Involuntary)
Turn
over
Rat
e in
%
T U R N O V E R ( V O L U N T A R Y A N D I N V O L U N T A R Y ) B Y L O C A T I O N
Western Europe Eastern Europe
© MERCER 2016 11
V O L U N T A R Y T U R N O V E R B Y L E V E L E U R O P E N E W H I R E R A T E V S T U R N O V E R B Y L E V E L
21.2%
15.9%
7.5%
7.4%
9.6%
7.1%
4.7%
7.4%
0.00% 5.00% 10.00% 15.00% 20.00% 25.00%
S - Supp. (All)
P - Prof. (All)
M - Mgmt
E - Exec Turnover Rate (Voluntary)
New Hire Rate
© MERCER 2016 12
V O L U N T A R Y T U R N O V E R B Y L E V E L E U R O P E : R & D A N D S A L E S P R O F E S S I O N A L S
11.4% 9.6%
6.8% 5.1%
4.1% 2.9%
0%
5%
10%
15%
P1
- Ent
ry
P2
- Dvl
png
P3
- Pro
ficie
nt
P4
- Mas
tery
P5
- Exp
ert
P6
- Adv
isor
y
Sales Voluntary Turnover
18.1%
15.3%
10.7% 9.3%
6.9% 7.9%
0%
5%
10%
15%
20%P
1 - E
ntry
P2
- Dvl
png
P3
- Pro
ficie
nt
P4
- Mas
tery
P5
- Exp
ert
P6
- Adv
isor
y
R&D Voluntary Turnover
© MERCER 2016 13
V O L U N T A R Y T U R N O V E R B Y G E N D E R E U R O P E
Overall
7.7%
6.5%
0%
5%
10%
Fem
ale
Mal
e
Career Level Support
9.6%
6.7%
0%
5%
10%
Fem
ale
Mal
e
Sales Function
9.9%
8.9%
5%
10%
Fem
ale
Mal
e
© MERCER 2016 14 © MERCER 2016 14
CONTEXT MATTERS
© MERCER 2016 15
V O L U N T A R Y T U R N O V E R A R O U N D T H E W O R L D P R O F E S S O N A L L E V E L – T E C H - F O C U S E D I N D U S T R Y
© MERCER 2016 16
W H A T F U N C T I O N S A R E P R E S E N T A N D M O S T C R I T I C A L I N T H E U K ?
16%
3%
38%
18% 25%
0%
5%
10%
15%
20%
25%
30%
35%
40%
Adm
in
Ope
ratio
ns
Ser
vice
s
R&
D
Sal
es &
Mar
ketin
g
% of Headcount Professionals UK by Function
The analysis indicates that in the UK the mojority of the professional headcount is in the Services and the Sales & Marketing Function.
© MERCER 2016 17
A N D W H E R E A R E T H E T O P P E R F O R M E R S ?
16%
3%
38%
18%
25%
12%
6%
14%
12%
10%
0.00%
2.00%
4.00%
6.00%
8.00%
10.00%
12.00%
14.00%
16.00%
0.00%
5.00%
10.00%
15.00%
20.00%
25.00%
30.00%
35.00%
40.00%
Adm
in
Ope
ratio
ns
Ser
vice
s
R&
D
Sal
es &
Mar
ketin
g
Top Performer %
of H
eadc
ount
… and most of the Top Performers can be found in Services and R&D and Admin.
© MERCER 2016 18
F I N A L L Y W H A T F U N C T I O N I N T H E U K S H O W S T H E H I G H E S T T U R N O V E R ?
16%
3%
38% 18%
25%
8%
9%
7%
8%
12%
0.00%
2.00%
4.00%
6.00%
8.00%
10.00%
12.00%
14.00%
0.00%
5.00%
10.00%
15.00%
20.00%
25.00%
30.00%
35.00%
40.00%
Adm
in
Ope
ratio
ns
Ser
vice
s
R&
D
Sal
es &
Mar
ketin
g
Turnover (voluntary)
% o
f Hea
dcou
nt
Whereas higherst turnover can be found in Sales & Marketing
© MERCER 2016 19 © MERCER 2016 19
DON’T FORGET TOTAL TURNOVER
© MERCER 2016 20
T U R N O V E R B Y L O C A T I O N V O L U N T A R Y A N D T O T A L T U R N O V E R
V O L U N TARY T U R N O V E R
T O TAL T U R N O V E R
14.06% 11.44%
7.85%
11.41%
15.81%
6.85%
13.17% 13.82%
0%
5%
10%
15%
20%
25%
China Hong Kong South Korea Thailand India Japan Phillipines Singapore
19.24% 17.37%
12.08%
20.21% 18.07%
13.23%
20.32% 19.66%
0%
5%
10%
15%
20%
25%
China Hong Kong South Korea Thailand India Japan Phillipines Singapore
© MERCER 2016 21
S U M M A R Y T R E N D S I N T U R N O V E R
D O N ’ T F O R G E T T O TAL
T U R N O V E R C O N T E X T M AT T E R S
K E E P P E E L I N G B AC K T H E
O N I O N
Start with the aggregate and drill down to the details through different lenses.
Contrast your turnover data with other factors. .
Voluntary turnover is just part of the reason why people are leaving.
© MERCER 2016 22
W H A T N E X T A N D W H E R E T O G O ?
Thursday, 30st June 10 o‘clock
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Mercer | Comptryx Website
© MERCER 2016 23
Q U E S T I O N S ?
Patrick Gutmann Sector Leader Europe
QUESTIONS Please type your questions in the Q&A section of the toolbar and we will do our best to answer as many questions as we have time for. To submit a question while in full screen mode, use the Q&A button, on the floating panel, on the top of your screen.
CLICK HERE TO ASK A QUESTION TO “ALL PANELISTS”
FEEDBACK Please take the time to fill out the feedback form at the end of this webcast so we can continue to improve. The feedback form will pop-up in a new window when the session ends.
© MERCER 2016 24