MERCHANT REPORTING MANUAL VERSION 1 · Step 5: View Transaction Status & History You can use this section to view the previous status of a specific transaction. 3.5. Pending Capture/Settle

MERCHANT REPORTING MANUAL VERSION 1.1

Private & confidential: Property of DasGateway Ltd

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DASGATEWAY USER MANUAL Version 1.1

Table of Contents 1. Overview ................................................................................................................................. 2

2. DAS Gateway ........................................................................................................................... 2

2.1. Login ................................................................................................................................. 2

2.2. DAS Gateway Menu .......................................................................................................... 3

3. Using DAS Gateway ................................................................................................................. 3

3.1. Dasboard........................................................................................................................... 3

3.2. Transaction Menu ............................................................................................................. 4

3.2.1. Available options ....................................................................................................... 4

3.2.2. RealTime Monitoring ................................................................................................. 5

3.2.3. Transaction Details .................................................................................................... 6

3.3. Transaction Search & Downloads ..................................................................................... 6

3.4. Refunding a transaction .................................................................................................... 8

3.5. Pending Capture/Settle .................................................................................................. 10

3.6. Customer Coner.............................................................................................................. 11

3.6.1. Customer list ........................................................................................................... 11

3.6.2. ADD Customer ......................................................................................................... 11

3.7. Your Risks ........................................................................................................................ 12

3.7.1. Fraud View............................................................................................................... 12

3.7.2. Chargeback view...................................................................................................... 13

3.7.3. Search and download your chargeacks ................................................................... 13

3.7.4. Potential Frauds ...................................................................................................... 14

3.8. Sales Terminal ................................................................................................................. 15

3.8.1. Point of Sales (Virtual Terminal) .............................................................................. 15

3.8.2. Email Payment ......................................................................................................... 16

4. Settings .................................................................................................................................. 17

4.1. Your API Keys .................................................................................................................. 17

4.2. Profile ............................................................................................................................. 17

4.2.1. Change your password. ........................................................................................... 17


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1. Overview Welcome to the DasGateway Merchant Gateway. Our intuitive and versatile interface makes it

easy to use all the functions, from running reports to processing transaction requests. Just

navigate the tabs on any of the Gateway pages to access the functions you need.

2. DAS Gateway

2.1. Login

To log in to the DAS Gateway Site:

STEP 1 : Open a Web browser and navigate to http://my.dasgateway.com

– The login page opens. Complete the User Name and Password fields.

STEP 2 : Click Log In. The DAS Gateway will be redirected to your Dashboard.


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2.2. DAS Gateway Menu

The Menu on your left helps you to navigate through the different sections on our gateway.

3. Using DAS Gateway

3.1. Dasboard

Our dashboard helps you to visualize important information at a glance.


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3.2. Transaction Menu

3.2.1. Available options

• Realtime Monitoring – Displays all transactions almost immediately after they have been

processed on the gateway.

• Search Facility – Provides the possibility to search and download transactions

• Pending Settle – Shows unsettled/Uncaptured transactions.


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3.2.2. RealTime Monitoring

Real time monitoring shows transaction processing in real time. Your screen will be refreshed

every 5 seconds which will allow you to see the latest transactions cardholders completed. To

access this option please click on the “RealTime Monitor” from the available menu.

Below is a sample of transactions being processed in real time

For more detail transactions, please click on the transaction and then click on details.

“DETAILS” button will redirect to the Transaction Details page


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3.2.3. Transaction Details

Transaction Details page provides all information pertaining to a particular transaction. Below is

a screenshot of the page.

Available Information:

1. Transaction Info

2. Card Details

3. Customer/Billing Info

4. Shipping Details

5. Transaction Results

6. Transaction History

Available options

1. Void Authorissation – If transaction is in Auth stage

2. Capture a transaction – If transaction is in Auth Stage

3. Refund A transaction – – If transaction is successful captured

These options will vary depending on the last status of the transaction you are viewing.

3.3. Transaction Search & Downloads

This option gives the possibility to query for transactions in a given period of time by using specific

information filters such as; Card Type, Transaction ID, Card Holder, Track ID, Date From, Date To,

Action, Response, Merchant ID, Card Number, Amount and Currency.


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Your search result will be listed as shown below:

Available Option:

1. Chick to view transaction details

2. Download list of transaction in csv format.


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Download sample

3.4. Refunding a transaction

Step 1: Search the transaction:

Step 2: Search Result and click on the transaction.


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Step 3: For refund click on the Refund Button.

Step 4: Screen to perform a full or partial refund.


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Step 5: View Transaction Status & History

You can use this section to view the previous status of a specific transaction.

3.5. Pending Capture/Settle

Pending settlement gives access to all unsettled/uncaptured transaction (Authorised ONLY).

Kindly note it is recommended to capture/settled Authorized transactions within 7 days as some

acquirers drop the authorized transactions (Auto Void) after 7 days.

Available option:

1. Select all or specific transaction


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2. View transaction details

3. Batch Capture/Settled

3.6. Customer Menu

Customer section helps merchants to manage their customer list

3.6.1. Customer list

3.6.2. ADD Customer


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3.7. Your Risks

3.7.1. Fraud View

Fraud view section provides your last 6 months fraud threshold ratio.


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3.7.2. Chargeback view

3.7.3. Search and download your chargeacks

Search chargebacks section allows merchant to download chargebacks from DASGateway


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3.7.4. Potential Frauds

Depending on your account settings, this option provides you with all potential fraudulent

transactions based on risk stings configured for your merchant account. Please contact your

account manager in case you require Risk Feature Setup.


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3.8. Sales Terminal

3.8.1. Point of Sales (Virtual Terminal)

If activated, merchant can use this option to process moto transactions.


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3.8.2. Email Payment

If activated, merchant can use this option to process Email Payments


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4. Settings

4.1. Your API Keys

To make the API as explorable as possible, account have both a test and live API keys. There is no

"switch" for changing between modes, just use the appropriate key to perform a live or test

transaction. Requests made with test mode credentials never hit the banking networks and incur

no cost. Test API Keys are available in the API Keys Section. The merchant should use the secret

keys to integrate with our APIs. Once you get the go ahead from our merchant onboarding team,

the LIVE secret key can be used to charge real credit cards and the amount will be debited from

the customer’s account.

4.2. Profile

The profile section allows to edit your User Name, your Country as well as your password.

4.2.1. Change your password.

Under the Settings menu, click on “Profile”. You will be redirected to a page below where you can

change your password.

Documents

MERCHANT REPORTING MANUAL VERSION 1 · Step 5: View Transaction Status & History You can use this section to view the previous status of a specific transaction. 3.5. Pending Capture/Settle