RRRRREEEEEETTTTTTTTTTTTTTTTTTTTEEEEEEEETTTTTTTLLLLLLLLSSSSSSSSSWWWWWWWWWWSSSSSSSSSEEEEEEEEWWWWWWWWWWNNNNNNN NNNNNNNAAAAAAAAAAAAAAAAAAMMMMMMMMMMAAAAAAAAAMMMMMMMMMSSSSSSSSSMMMMMAAAAAAAAAAASSSSSSSSSAAAAAAATTTTTTAAAAAAAAASSSSSSSSS TTTTTTSSSSSSSSSNNNNNNNAAAAAAAAAAAAAAAAAARRRRRRRRRRAAAAAAAAARRRRRRTTTTTTTTTTTT SSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS WWWWWWWWWWWWWWWWWWWWWWWWWEEEEEEEEEEEEEEEEEEEEEEENNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNAAAAAAAAAAAAAAAAAAAAAAAAAMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMAAAAAAAAAAAAAAAAAAAAAAAATTTTTTTTTTTTTTTTTTTTTNNNNNNNNNNNNNNNNNNNNNNNAAAAAAAAAAAAAAAAAAAAAAAAARRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRTTTTTTTTTTTTTTTTTTT MMMMMMMMMMM WWWWWWWWWWWWWWWWWWWNNNNNNNNNNNNNNNNNNNNNNNNNNNNNN AAAAAAAAAAAAAAAAAAAARRRRRRTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAANNNNNNNNNNNNNNNNNNNNNNNNNNNNNNSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS TTTTTTTTTTTTTTTAAAAAAAAAAAAAATTTTTTTTTTTTTTTAAAAAAAAAAATTTTTTTTTAAAAAAAAAAAAAAATTTTTAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAASSSSSSSSSSSSSSSSSSSSSSSSSSSSSSMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAANNNNNNNNNNNNNNNNNNNNNNNNNNNNNN NNNNNNNNNNNNNNNNNNNNNNNNNNNNNNEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWSSSSSSSSSSSSSSSSSSSSSSSS EEEEEEEEEEEEEEEEEEEEEEETTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTEEEEEEEEEEEEEEEEEEEEEEEELLLLLLLLLLLLLLLLLLLSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEETTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR 000000009999999999iiiisssssssssssssssssuuuuuuuueeeeeeee 22222222 ss |||| 999999999999999990000000000000000000uuuuuuuuuuuuuuusssssssssssssssssssssssssssssssss eeeeeeeeeeeeeeeeee 22222222222222uuuuuuuuuuuuuuuuiiiiiiiiii 0000000eeeee 99999999999999iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiissssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssuuuuuuuuuuuuuuuuuuuuuuuuuuuuuueeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee 2222222222222222222222222222222 |||||||||||||||||||||||||||| 00000000000000000000000000000000000000000000000000000000000000000000000000999999999999999999999999999999999999999999

INSIDE:

page 8

page 9

page 10

Message from Brian Hood

page 13

P R I N T

By now you will have read about the recently-announced APN Annual Results. Significant efforts by the APN Print Division

staff to manage cost and optimise our production facilities has contributed to this result. So I take this opportunity to thank you for your co-operation and dedication in difficult times.

Given the issues facing all business in today’s world financial turmoil – and our APN publishing business is obviously not immune – there are a number of steps we can take to go the extra mile to support and protect the future.

Across the whole of the APN group of businesses, people are being asked to take outstanding leave, including long service leave and reduce holiday leave balances for year end for what I believe is a very good reason.

Taking leave will have a positive impact on budgets as it reduces the company’s outstanding leave balance which is carried as a

APN Print ... caring

for OUR planet

cost. Taking your annual leave will help the company and will help in protecting jobs and improving the outlook.

Another initiative is to seek support from staff to reduce their working week to four days or alternately nine-day fortnights. If this is something that may suit you, please talk to your manager in the first instant.

The management team doesn’t have all of the answers and I would welcome any suggestions that may make it that bit easier to get through this year and beyond.

Being conscious of how you can influence the results will help enormously. Particularly in the area of waste, reducing printed overs etc. As press usage and volumes of paper reduce in our plants, maintenance, housekeeping and pre-flight checks on the production equipment will save costs.

I have seen the management team at Manukau and people from different departments across the plant chipping in and helping to get the work done rather than calling casuals or adding to overtime.

Coming up in late April we have the APN Group Conference and you can be sure the topic of protecting our business for the future in a different and difficult business world will be discussed and a range of change ideas will flow from that meeting.

Specifically for Print we have SWUG and Pride In Print coming up. Although they are important, we will not be supporting these forums at the level we have done in the past for obvious reasons.

That said, there have been many bright spots of achievement across the division and we have won some new and important business in both Australia and New Zealand. Making sure our customers are happy with our quality and service is key to the success of our businesses.

Brian HoodChief Operating OfficerAPN Print

2

The second testimonial comes to Marilyn Jenks from Shirley Haslem, a director of Advance Publishing. Petrolhead is their in-house magazine and is printed by APN Print Ellerslie.

Hi Marilyn,

We are really pleased with the look of

Petrolhead. There’s a couple of things we’re going to change from our end but only small tidy up things that will clean it up a bit.

Please pass on our thanks to the powers that be and the printing team, they did a really good job.

RegardsShirley

Our PeopleOOuurrr PPeeoopppppplleeeOur Customers NEW ZEALAND SALES NEWS

Guide Rangi, Rotorua Museum of Art and History

Scouts march at Bath House building.Photographic Collection, RotoruaMuseum of Art & History.

Fenton Street looking south from old Post Office, c1930,Rotorua Museum of Art and History

Arrival of first train to Rotorua, 1894, RotoruaMuseum of Art and Hisotry

Steele Brothers Saw Mill, RotoruaMuseum of Art and History

The ruins of McRaes Hotel, Charles Spencer,Rotorua Museum of Art and History

A group of poi dancers atWhakarewarewa,1940, Rotorua Museum of Art and History

A group cheers the 28 Maori Batalliontug of war team, Cairo 1941,courtesy Nepia Maniapoto

The terraces of Rotomahana,Charles Spencer, RotoruaMuseum of Art And History

The monthly newspaper of the

COUNCIL BRIEF Council Brief Advertisingadman@paradise.net.nz

Reynolds Advertising

MARCH 2009ISSUE 379

❑ Continued page 2

BOTH NZLS President JohnMarshall QC and WDLS PresidentRichard Fowler spoke at a morningtea held to celebrate the transfor-mation from ‘Society’ to ‘Branch’.

February 1, 2009, was officiallythe first day of the new ‘one soci-ety’ regime when the WellingtonDistrict Law Society became theWellington Branch of the NZ LawSociety. All WDLS/WellingtonBranch staff members were presentin the Council Room for the eventon Monday February 2, 2009.

Palesoo Levy – Membership Officer, Barbara Keenan – Research Librarian, Lance Pratley –Vice President, Barbara Seddon – Administration Officer, Liz Oliver – Technical Services Librarian,

Ann Rice – Complaints and Standards Officer, Robin Anderson – Librarian,Wayne Chapman – Treasurer, and Julie Kirkland – Library/LINX Assistant.

John Marshall QC – NZLS President, Kate Brewer – Complaints and Standards Officer,Sam Wethey – Summer Clerk, Wayne Anderson – Finance Officer, Richard Fowler – Wellington

Branch President, David Clarke – Branch Director, and Bin Bin Mou – Mailout assistant.

John Marshall said that littlechange would be noticed at leastinitially. “Things will carry on asbefore though I am sure for the bet-ter. There will always be a Wel-lington Branch,” he said.

Mr Marshall thanked the WDLSfor its support over the past twoyears. “It has not been easy but thisSociety has got in behind the posi-tive changes as have most of thedistrict law societies. The newstructure will serve the professionvery well over the next 100 years.”

Richard Fowler congratulatedthe WDLS/Wellington Branch of-fice and Library staff on the qualityof their work. “Our service sup-plied to members is second tonone. I am immensely proud ofwhat we do here. The Officerswould like to thank the staff fortheir hard word and efficiency,” hesaid.

David Clarke, Executive Direc-tor/Branch Director, said that in-vestment in and empowerment ofpeople had been a guiding princi-

ple for the secretariat of the Societyand this would continue. Fromamong many examples, he men-tioned support for the 1980sscoping study on women in the le-gal profession, support for commu-nity law centres, support for themany volunteer society commit-tees, the young lawyer CV scheme,seminar organisation and presenta-tion, oral history library, discus-sions with students doing lawprofessionals, donations to VUW

mooting teams, Bridget NichollsMemorial Trust, Solicitors Be-nevolent Fund, support for newmembers entering the professionand those venturing into practiceon their own account, support forvisiting legal delegations, and sup-port for members in times of stressand for voluntary organisations

He said the 130 years of the LawSociety had served members well.“The Society is dead, long live theSociety,” he said.

Shirley Smith Address 2009The Chief Justice, Rt Hon Dame Sian Elias will present the

2009 Shirley Smith Address on Thursday July 9, 2009

IT is time I gaveyou an update asto progress.

As hopefullyall of you know,the old Auck-land DistrictLaw Society de-cided to incorpo-rate and ‘ADLS Inc’, as it hasbecome known, now operates as aseparate enterprise. An early taskfor NZLS was to set up provisionfor branch representation in Auck-land and, accordingly, a branchcommittee has been appointed asan interim measure and premisesarranged, etc. Thus, in Aucklandwe have an Auckland branch of theNZLS for all representative pur-poses and ADLS Inc operatingside by side. Predictably, this stillgenerates a fair degree of confu-

sion and misunderstanding – notthe least in Auckland! (As it hap-pens, the way things are unfolding,there is not a great deal of competi-tion over services, etc, as betweenthe two organisations.)

Thankfully, here in Wellington,we have no such issues. Alongwith the rest of the country, theimplementation of One Society isproceeding apace. The former dis-trict law society councils are nowsitting as interim branch commit-tees during this transition periodand, in Wellington’s case, we arelooking to hold elections in May orJune so that the transition will becomplete on July 1, 2009. Wel-lington’s Branch Rules were ap-proved without change by theNZLS Board in exactly the formproposed by your council/interimbranch committee.

❑ President’s Column

A One Society ‘report card’

Richard Fowler

By Richard Fowler

With regard to the representa-tive services that will be offered byOne Society, the consultant’s re-port to the influential NZLS Rep-resentative Advisory Committeethat was driving the One Society’sestablishment plan, has now beencompleted and there is no daylightbetween the recommendations inthat report and the preliminary in-dications that had earlier beengiven by that committee. (At somepoint soon, the committee will goout of existence.)

The fundamentals of that posi-tion is that NZLS should provideonly core representative functionsin the current economic climate –at least until the transition to a uni-tary and voluntary membershipmodel is further advanced. Onlythen should NZLS be offering dis-cretionary services. To give yousome idea, the recommended corerepresentative services are thingslike national/local leadership, ef-fective and efficient framing andcontrol of regulation, national/lo-cal collegiality, nationally organ-

ised continuing legal education(CLE) delivered locally, branchsupport/maintenance, national sec-tional interest groups with an em-phasis on competency services,harmonious relationships withother groups, legal affairs and ad-vocacy, and information services/communications/publications.These services were selected fol-lowing consistent messages in dis-cussions with individual lawyersand groups throughout the country.

Again, to give you some idea ofwhat might follow on later, discre-tionary representative servicescould include commercial services(eg forms, accounting services,practice management support, pur-chasing arrangements, etc) or per-sonal and professional services(professional practice risk man-agement assistance or even per-sonal counselling, etc).

Notwithstanding the recession,it is pleasing to note that we arestill well on course to set a mini-mal (or even nil) fee for member-ship in the first instance.

I will leave the organisationalstructure to be described at somefuture date because it will neces-sarily change from the present ar-rangements. Effectively, thepresent arrangements simply in-volve branch staff in Wellingtonreporting to David Clarke who, inturn, reports to the Executive Di-rector, Christine Grice. The newStandards Committees are now inoperation (in lieu of the old Com-plaints Committees) and they willbe reporting directly to the regula-tory side of NZLS.

I should add some explanationof the position regarding libraryservices. Recapping, a decisionhad already been made that OneSociety would establish a nationallibrary and information servicewhich would be run by a Law Li-brary Board (roughly along thesame lines as the model for thelongstanding NZLS CLE pro-gramme). The intention was, andremains, that libraries would stay

Wellington District Law Society now Wellington ‘Branch’

The monthly newspaper of the

Council Brief AdvertisingCCoouunncciill BBrriieeff AAddvveerrttiissiinnggadman@paradise.net.nz

Reynolds Advertising

MAMARCRCH H 20200909ISISSUSUE E 373799

❑ Continued page 2

BOTH NZLS President JohnMarshall QC and WDLS PresidentRichard Fowler spoke at a morningtea held to celebrate the transfor-mation from ‘Society’ to ‘Branch’.

February 1, 2009, was officiallythe first day of the new ‘one soci-ety’ regime when the WellingtonDistrict Law Society became theWellington Branch of the NZ LawSociety. All WDLS/WellingtonBranch staff members were presentin the Council Room for the eventon Monday February 2, 2009.

Palesoo Levy – Membership Officer, Barbara Keenan – Research Librarian, Lance Pratley –Vice President, Barbara Seddon – Administration Officer, Liz Oliver – Technical Services Librarian,

Ann Rice – Complaints and Standards Officer, Robin Anderson – Librarian,Wayne Chapman – Treasurer, and Julie Kirkland – Library/LINX Assistant.

John Marshall QC – NZLS President, Kate Brewer – Complaints and Standards Officer,Sam Wethey – Summer Clerk, Wayne Anderson – Finance Officer, Richard Fowler – Wellington

Branch President, David Clarke – Branch Director, and Bin Bin Mou – Mailout assistant.

John Marshall said that littlechange would be noticed at leastinitially. “Things will carry on asbefore though I am sure for the bet-ter. There will always be a Wel-lington Branch,” he said.

Mr Marshall thanked the WDLSfor its support over the past twoyears. “It has not been easy but thisSociety has got in behind the posi-tive changes as have most of thedistrict law societies. The newstructure will serve the professionvery well over the next 100 years.”

Richard Fowler congratulatedthe WDLS/Wellington Branch of-fice and Library staff on the qualityof their work. “Our service sup-plied to members is second tonone. I am immensely proud ofwhat we do here. The Officerswould like to thank the staff fortheir hard word and efficiency,” hesaid.

David Clarke, Executive Direc-tor/Branch Director, said that in-vestment in and empowerment ofpeople had been a guiding princi-

ple for the secretariat of the Societyand this would continue. Fromamong many examples, he men-tioned support for the 1980sscoping study on women in the le-gal profession, support for commu-nity law centres, support for themany volunteer society commit-tees, the young lawyer CV scheme,seminar organisation and presenta-tion, oral history library, discus-sions with students doing lawprofessionals, donations to VUW

mooting teams, Bridget NichollsMemorial Trust, Solicitors Be-nevolent Fund, support for newmembers entering the professionand those venturing into practiceon their own account, support forvisiting legal delegations, and sup-port for members in times of stressand for voluntary organisations

He said the 130 years of the LawSociety had served members well.“The Society is dead, long live theSociety,” he said.

Shirley Smith Address 2009The Chief Justice, Rt Hon Dame Sian Elias will present the

2009 Shirley Smith Address on Thursday July 9, 2009

IT is time I gaveyou an update asto progress.

As hopefullyall of you know,the old Auck-land DistrictLaw Society de-cided to incorpo-rate and ‘ADLS Inc’, as it hasbecome known, now operates as aseparate enterprise. An early taskfor NZLS was to set up provisionfor branch representation in Auck-land and, accordingly, a branchcommittee has been appointed asan interim measure and premisesarranged, etc. Thus, in Aucklandwe have an Auckland branch of theNZLS for all representative pur-poses and ADLS Inc operatingside by side. Predictably, this stillgenerates a fair degree of confu-

sion and misunderstanding – notthe least in Auckland! (As it hap-pens, the way things are unfolding,there is not a great deal of competi-tion over services, etc, as betweenthe two organisations.)

Thankfully, here in Wellington,we have no such issues. Alongwith the rest of the country, theimplementation of One Society isproceeding apace. The former dis-trict law society councils are nowsitting as interim branch commit-tees during this transition periodand, in Wellington’s case, we arelooking to hold elections in May orJune so that the transition will becomplete on July 1, 2009. Wel-lington’s Branch Rules were ap-proved without change by theNZLS Board in exactly the formproposed by your council/interimbranch committee.

❑ President’s Column

A One Society ‘report card’

Richard Fowler

By Richard Fowler

With regard to the representa-tive services that will be offered byOne Society, the consultant’s re-port to the influential NZLS Rep-resentative Advisory Committeethat was driving the One Society’sestablishment plan, has now beencompleted and there is no daylightbetween the recommendations inthat report and the preliminary in-dications that had earlier beengiven by that committee. (At somepoint soon, the committee will goout of existence.)

The fundamentals of that posi-tion is that NZLS should provideonly core representative functionsin the current economic climate –at least until the transition to a uni-tary and voluntary membershipmodel is further advanced. Onlythen should NZLS be offering dis-cretionary services. To give yousome idea, the recommended corerepresentative services are thingslike national/local leadership, ef-fective and efficient framing andcontrol of regulation, national/lo-cal collegiality, nationally organ-

ised continuing legal education(CLE) delivered locally, branchsupport/maintenance, national sec-tional interest groups with an em-phasis on competency services,harmonious relationships withother groups, legal affairs and ad-vocacy, and information services/communications/publications.These services were selected fol-lowing consistent messages in dis-cussions with individual lawyersand groups throughout the country.

Again, to give you some idea ofwhat might follow on later, discre-tionary representative servicescould include commercial services(eg forms, accounting services,practice management support, pur-chasing arrangements, etc) or per-sonal and professional services(professional practice risk man-agement assistance or even per-sonal counselling, etc).

Notwithstanding the recession,it is pleasing to note that we arestill well on course to set a mini-mal (or even nil) fee for member-ship in the first instance.

I will leave the organisationalstructure to be described at somefuture date because it will neces-sarily change from the present ar-rangements. Effectively, thepresent arrangements simply in-volve branch staff in Wellingtonreporting to David Clarke who, inturn, reports to the Executive Di-rector, Christine Grice. The newStandards Committees are now inoperation (in lieu of the old Com-plaints Committees) and they willbe reporting directly to the regula-tory side of NZLS.

I should add some explanationof the position regarding libraryservices. Recapping, a decisionhad already been made that OneSociety would establish a nationallibrary and information servicewhich would be run by a Law Li-brary Board (roughly along thesame lines as the model for thelongstanding NZLS CLE pro-gramme). The intention was, andremains, that libraries would stay

Wellington District Law Society now Wellington ‘Branch’WW

Customer FeedbackExcellent feedback has been received from three

customers recently that show what a good job we are doing with their publications – and underline the importance of getting customers alongside.

The first testimonial is from Chris Ryan at Council Brief, the tabloid newspaper of the Wellington Branch of the New Zealand Law Society. Council Brief is printed monthly by APN Print Wanganui. Chris writes:

I was really pleased with the quality of print in the latest issue of Council Brief. We had more colour pics than

usual and they came out very well I thought. There have been positive comments about the quality of print in that particular issue.

And, I have said in the past I appreciate your night staff ringing me when they have spotted a problem allowing me to fix things before being committed to paper. Late last year, for instance, I had changed the page order at the last minute and in the files I had emailed to APN Print the page numbers were mixed up. This was noticed by your vigilant staff member when she was working on the files and she

rang me on my cell. As a result of their call I was able to return to my office, fix that problem and resend the PDFs – which was great service!

CheersChris

The third testimonial comes from the Advertising Manager of Rotorua Newspapers, Margaret Turner, a customer of APN Print Tauranga:

Hi Dan

Please find attached below, the invoice for payment re Historical Rotorua advertisement.

Once again many thanks for your support.

The feature looked great and has generated a lot of positive feedback....most importantly, APN Print Tauranga did a fantastic job with the printing, it looked fantastic!!

Kind regardsMargaret TurnerAdvertising ManagerRotorua Newspapers

3

3

AUSTRALIAN SALES NEWS Our Customers

February and March saw the initial rollout of the Customer Service Training programme, delivered

to all full time APN Print employees.

This training was designed to deliver three main outcomes:

Reinforce the importance of the customer and customer retention

Understand the need to meet and exceed customer expectations

Discuss the fact that each and every one of us in

A Customer Service Message from Kristy Harwood

Site VisitYandina pre-press manager Mic Folker (front) with

pre-press technical coordinator Steve Rowland, on a recent visit to the Armidale Independent doing some work with Joanna Harrison. Joanna is the pre-press coordinator for Evans Publishing (a commercial customer).

Both Steve and Mic are based in Yandina but deal with all commercial print customers for the entire group and supply paginated files to the press sites for printing. Joanna is based in Armidale and puts the finishing touches to both Armidale Independent and Tamworth City News before supply to APN Print.

These products are both combined print runs which means they currently run eight pages of gloss around newsprint and are stitched and trimmed on line in the mailroom in the one pass. Their professionalism has resulted in this customer being a pleasure to work with.

Mic and Steve’s visit was part of their “hands on” approach to better enhance customer relations and improve quality.

the business has a part to play in delivering customer service excellence.

I think it’s fair to say that that the training was very well received by the majority of staff and all sites worked with enthusiasm to discuss areas for opportunity at a local level in continuing to deliver customer service excellence.

Most sites have now completed the final two training modules, which concludes the training programme. Now, the onus is on each one of us to ensure that our customers’ needs and expectations are being met and

that we’re continually working with our customers to provide them with a consistent, reliable, on-time, top quality product each and every time!

Please do remind yourself every day that the customer is key to our business and ask yourself “what else can we do to continually deliver top customer service?”

Kristy HarwoodSales and Marketing Manager Australia

The year is shaping up to be very interesting to say the least. From my perspective as GM the task is to

get all Australian sites through 2009 as efficiently as possible and then a little bit more.

Obviously this all comes back to site Managers and staff to make it happen. The plan at this stage is to fall back to predefined KPIs and manage all of them very effectively. Managers live on KPIs but for the staff who are wondering what the letters stand for they are Key Performance Indicators.

Some KPIs like the waste percentage per site are now set in stone. All sites are seeing their hard work pay off already in reduced waste and no reduction in quality. It sure is nice to have all new machinery up and running consistently well in all sites at last. Other KPIs like leave have moved away from the original

A Message from Gary Osborne

budgeted KPI for 2009 and have been significantly upgraded due to the continuing reduction in tonnage through all sites. Leave sits on the balance sheets as a liability and this is certainly the year that all liabilities need dealing with as best we can.

The aim for me is to have minimal reduction in staff numbers in a declining market and still be extremely efficient. Extra holidays after consultation with your site manager are the way to make this happen. By now all staff will have been asked to take extra leave this year. Staff members that have built up a large number of weeks will be asked to contribute more. This includes managers and supervisors as well as all other permanent employees.

Some of us don’t like using extra leave but under these conditions it is worth weighing up the options and deciding it is the best way to go. It might be in blocks

of one week, a month, or long weekends etc. They will all count towards the end result — as many staff as possible still with us at the end of the year.

We will certainly not go to a reduced number of staff on site that compromises Health and Safety. All managers will be now actively looking at rosters to see what can be arranged to still safely run their plants under tighter conditions. Hopefully you would agree that an extra big team effort is the way to go in 2009.

All the best Gary OsborneAPN Print AustraliaGeneral Manager

4

A few photos which show some of the Ballina team at work, including the nostalgia of saying goodbye to some of the plant at Lismore.

Out with the old ... with a few Tears!

Sitting here writing this I am reflecting on last year, a new building, a new press and moving to the

new site.

This year sees us settled in and looking for improvements, plus a safer, better way of operation in all areas.

A funny thing to see when I was on holidays over the Christmas break, was in Fiji at a traditional village in the

hills. A hut/cabin was made with timber and old printing plates and the ink was still on the plates. The first thing that came to mind was — printing is everywhere in some form.

Here’s a brain teaser for you ... if a woman had seven children and half were boys how would this be possible? Answer — the children are all boys.

A rich American was on holidays in Australia and he met up with a farmer named Blue in the pub. They were

Hi to all from Ballina

Our People BALLINA

talking about farming and the American asked Blue how big was his place. “Three hundred acres” was the proud reply. Then the American told Blue it took him two days to drive across his place back home. Blue then replied, “Yer, I had a truck like that once!”

Barry Dukes Print Manager APN Print Ballina

Our safety sign is shown with pride

Gary Klintstrom working out what part comes off first while dismantling the

Urbanite at Lismore

John Micron busy in the Lismore press hall

dismantling the Urbanite press. Mixed feelings were

being felt by staff to see the faithful press go

Shannelle Pearce, team member in the administration area.

Shannelle is unstoppable in insert booking, front counter

work and the CTP area

Happy days being seen here, as we have a send off for Peter Holland, retiring after many good years in the publishing area

The garden is being looked after by our staff and has become a matter of pride as it’s one of the best in the estate Tony Savins helping set up the press

Mitch Carter and John McCheyne spending some time with Rahul and Rukade from Manugraph

5

”Always ready to step in and help the boys! Anything that involves big toys,” Grant said.

Notice the correct hand and leg position, plus an eye on the job at all times! ... “Where’s your safety vest, Grant? — “It’s no good behind the seat!”

He is Bundy’s “Jack of All Trades ... and from this picture you can see why he is the “Master of None!”

Come to think of it no one has seen him on a forklift since. Thank goodness!

Jack of all TradesOur esteemed Print Manager Grant Schrader

wears many hats and is seen here obviously enjoying unloading a delivery truck.

Jess Williams has been nominated by Operations Manager Kem Ormond for this month’s

Impressions Award. Jess has been with us approximately 12 months. She had not come from a prepress background and her initiation here was the busy school magazine time.

As one of our main prepress staff went on maternity leave, Jess had to pick up the reins and run with them. She worked with clients to ensure the product was what they wanted and deadlines were met.

She picked up the role fast, coped with the pressure and certainly showed that she was capable of handling the time constraints and quality expectations.

Bundy Night Shift Surges Forward

Central Scores with the Kidswell worth it, and few of the staff hobbled into work the next day.

As well as help from APN Print Central the boys have a contract cleaning police cars and are running an auction of football memorabilia including a ball signed by English Premiership giants Chelsea FC, a signed photo of Arsenal FC and a shirt signed by Reading FC.

One of the boys has even put together a website for the auction and detailing everything the boys have been up to. For more information about the team and their online football memorabilia auction visit www.chbcfootball.webs.com.

BUNDABERG / CENTRAL Our People

Bundy’s night shift is shown hard at work with Craig Morrish in the background proof reading the ads

and Press Supervisor Rod Silcox (the old fella with glasses!) casting a critical yet caring eye over the job (also both pictured front-on below).

Rod has his important tools of trade close at hand — his cup of coffee, ah yeah!, and the densitometer.

Rod has been with us for 30 years, the last one as Night Shift Supervisor and has developed a wealth of knowledge that other sites can only dream about. Craig’s been with the company 19 years, four or five of them helping Maryborough out before they closed and has just been promoted as Rod’s 2IC.

Together they provide the experience and maturity on nights that will move the business forward well into the future.

BIA AWARD — CENTRAL | Jess Williams

By Simon Pearse (simon.pearse@chbmail.co.nz)

When it came to yours truly fundraising to get the football team he coaches from rural Central

Hawke’s Bay to a tournament in Brisbane, APN Print were one of the first companies to jump on board.

The boys were keen to earn their tickets and APN Print Central’s manager, Bruce Doran, was quick to offer them the opportunity to do so with the delivery of an annual planner to households in the area. Bruce also had plenty of experienced advice to offer about the best ways to fund raise.

And the staff at APN Print/CHB Mail have been more than willing to buy raffle tickets and even take part in the business house futsal tournament run at the local stadium, the proceeds of which go directly to the team’s travelling fund.

The team they fielded included Bruce himself, chief reporter Beverley, and several of the advertising and printing staff. Although their first game was marred by controversy as some of the players “bought” ring-ins for the half-hour game, rather than play themselves, and consequently won!

At only $5 per half game to have some of the best football players in the region “stand in”’ for you it was

6

Birthday Girl It was a surprise cake for APN

Print Central’s Operations Manager Kem Ormond at a morning tea shout recently. We can’t say the age but Kem pointed out she had worked for the company for a good number of years, so work it out from there!

Recession. What does it stand for?

R – Realty.E – Efficiencies.C – Costs.E – Employment.S – Sustainability. S - StrategyI - IdeasO - OptimisingN - Now

R = Reality that there is a tightening up of spending from all our clients that is having an enormous effect on our business.

E = Efficiencies need to be gained in order to alleviate some of the shortfall in revenue that the company and our part of the business is experiencing.

C= Costs need to be controlled as $1 not spent is $1 saved and will hit the bottom line.

E = Employment is the biggest focus here. As the unemployment number increases all employees need to have flexibility, dependability, reliability in what they do every day.

S = We need to Sustain our business through this tough time. We need to ensure that (even more so) everything we print and publish is delivered on time and is at its highest quality.

S = we must ensure that we have a Strategy in place to grow our business when the tide turns. A strategy to ensure that we keep the clients we have.

I = Everyone must take a more proactive interest in

A Message from Dan Blackbourn

our business. Ideas from all involved in our business in how we can do things better need to be put up to managers. How we can save costs, how we can work smarter.

O = Optimising the people and equipment so that there is a better coverage of people over hours that the business requires.

N = We need to move Now. There is no time like the present to make change and react to the market, to implement ideas that will either grow the business or save cost.

Changes will happen in our business as it has in numerous other businesses. It is how we manage and accept that change which will be the turning point for the business and ensure that this exciting industry we work in will continue for some time to come.

This year we need to focus on the good things that we do every day and the achievements that we make every day, week and month. The tough times we are in will have an upside and will turn around and we need to be prepared for this as it will happen. In the meantime with all the doom and gloom we must not lose sight of all the good things that do happen.

Soon we will start the Charity fundraiser for 2009. As you know in the last three years we have raised over $100,000. Last year we raised over $40,000. Your manager will be approaching you shortly to look for the name of a charity to fundraise for in 2009.

Pride In Print Awards are on May 8 in Wellington. All coldset plants have submitted award-winning printed products and all must be looking forward to picking

up a few Gold Awards. I am confident that we will beat our four gold medals in 2008!

The 2009 SWUG (Single Width Users Group) conference has been postponed. There were printed entries submitted to this for the annual awards. The award winners will be announced in the next couple of weeks. APN Print will surely feature in these awards.

The biggest focus this year for print is reducing waste. This alone costs the company millions of dollars throughout the print group. Your manager would have discussed this with you. There are processes and actions that have been put in place to ensure that we reach our targets and everyone can play their part in this. Thanks for the good work to date on this.

Apology. In the first newsletter for 2009, APN Print Christchurch was left out of an article which referred to sites that had reached Bronze through the Enviromark programme. I would like to pass the blame on to who checks the editorial content of this magazine but I cannot as it was me that left it out! Well done to Justine and her staff. There are now only two APN Print coldset sites that need to get to Bronze and they are just awaiting their audit. Ellerslie and Tauranga are now Silver and going for Gold!

Until next time.Dan BlackbournGeneral ManagerAPN Print New Zealand

Ben’s new ArrivalAPN Print printer Ben Eagle with partner Penny

Travers show off their new arrival Osbourne Travers-Eagle who was born on February 11 weighing in at 8lb 9oz. Well done Ben and Penny.

Cancer Society Presentation

Our People CENTRAL

During 2008 staff at APN Print throughout New Zealand managed to raise a whopping $44,848 for

our chosen charity for the year the Cancer Society. APN Print Central and CHB Mail, as part of its contribution, organised a raffle for a playhouse, built and donated by local businesses Carters Waipukurau, Ray Foote, BR Turfrey Ltd, Resene – Gary Sullivan, Nelson Nu-look Aluminium, Allan Brown Flooring Centre Ltd, Townsend & Brown Ltd, Jamieson & Davies Joinery Plus Ltd, Wilton Engineering, Mike Mann Betta Electrical, GM Panel beaters and CHB Glass.

Graham commented: “We thank everyone involved in this fundraiser. The Cancer Society of New Zealand Hawke’s Bay Centre hopes to shortly provide a resource trailer with

health promotion materials and merchandise etc, that can be taken to various events throughout Hawke’s Bay. Also information stands for health professionals’ rooms, and a Living with Cancer programme in CHB, which is currently held in Hastings. The society would eventually like to have the funds to employ field officers for the rural areas (Central Hawke’s Bay/Wairoa).”

Pictured left is APN Print Central administration manager, Annabel Anderson with Margaret and Graham Black of CHB Cancer Society of New Zealand Hawke’s Bay Centre receiving

a cheque for this district’s share from APN Print Central’s Operations Manager, Kem Ormond.

7

Interesting Times at EllerslieRecent months have seen significant change at

APN Print Ellerslie, bringing positive results. Due to restructuring, night print production evolved with day and afternoon staff changing to permanent night shift, bringing significant advantage.

Ellerslie has achieved continuous printing, with commercial production following on from daily New Zealand Herald production. Production shifts all come into running presses, improving crossover and information between shifts.

We have introduced standard procedures for starting up all print runs. These procedures have been gleaned from experience of all print staff, bringing together a best practice situation. Now presses are run up and stopped, allowing adjustments to be made, without pressure of producing waste copies, then a restart is undertaken to good copy. Start-up waste, formerly measured in thousands, is now in hundreds due to commitment from supervisors and printers alike.

Ellerslie has been working closely with suppliers, and recently Steve Packam, (ink guru) from DIC Inks conducted a training session with our apprentices. Steve’s positive style combined with extensive knowledge of print sites and ink-related issues proved a hit, with questions flowing thick and fast, and some of Steve’s responses similar to downloading a large file! The result is increasing our apprentices’ knowledge, allowing them to fully participate in our quality improvement programmes, while assisting to reduce waste.

Quality drew Ellerslie’s latest commercial customer “Petrolhead”. Formerly printed at Webstar, using heat-set equipment, Petrolhead managers were impressed by the standard of production and cost advantages of printing coldset.

One quality improvement at Ellerslie is the Agfa Computer to Plate equipment installed in October. Now the CtP is bedded in (having produced in excess of 200,000 plates) quality print reproduction with sharp images, and clean backgrounds is consistently achievable.

Mark Smith and Lance Lloyd keep a constant vigil on maintenance and standards of production, allowing Print Supervisors trouble-free output of pages at all hours of day and night.

Phil Ost has been completing assessments of all print staff to ensure that our skills are up-to-date and in the process assisting with start up procedures, quality production and waste reduction. Phil has been putting in some very flexible hours, varying from night shift to early morning starts.

Introducing from ChristchurchRachel Romans joined our design team at

the end of January. She graduated from the Otago Polytechnic with a Bachelor of Design (Communication). Here’s a few of her personal details.

Favourite food: Sushi

Enjoy: Socialising (total party animal), photography, movies, holidays

Most embarrassing moment: Too many to list

Nickname: “Romans”

Favourite Super 14 Team: Highlanders — my brother plays halfback!

Blair Evans has also put in some strange hours recently as he is completing a review of night post press. He is working closely with our night supervision team of Kieran O’Donnell, Sam Hewett and Chris Dunnings, identifying opportunities for improvement and optimisation, and is progressing well.

Strange hours bring a unique set of problems, as the human body is generally designed to work best during the day. So Barb Pyne, Health and Safety Coordinator for APN, completed a training session with our new night pressroom staff, about how best to manage working at night, and sleeping during the day.

The very well-received session covered circadian rhythms; the body’s natural internal clock and how this affects mood, eating times and sex. Feedback from our night staff is that they are generally happy, eating well ... and I stopped inquiring at that point!

CHRISTCHURCH / ELLERSLIE Our People

Christchurch’s Impressions Awards go to five of our staff on Howard Croucher’s shift — Howard,

Andrew Innes, Darryn Rees, Glenn Williams and Matthew Best. We had excellent feedback from our client on the print quality of their publication.

BIA AWARDS — CHRISTCHURCH

And here’s a profile of Justine Bowden our Print Manager

Previous jobs: Warehouse Manager, Sales Coordinator, Travel Agent, Real Estate Agent, Administrator

Favourite food: Thai, Mexican and seafood

Nickname: “Murky”

Enjoy: Wining and dining with friends, boating – waterskiing, knee boarding, family camping holidays, watching the kids’ sport

Phil Ost Christopher Dunnings

Sam Hewett

Blair Evans

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Family: Married to Louise, a Scottish-born Pom, who emigrated to Australia as a teenager Only child Sam lives in Auckland and attends AUT studying for a degree in design

Life outside APN Print: Life outside Ellerslie revolves around cycling. This obsession started about eight years ago and is the thing that keeps me sane. If I can get in 20,000 kms of training and racing in a year I’m happy

Favourite foods: I love food and work on the theory that “if it doesn’t move eat it, if it does, kill it first”

Last word: Really enjoy the NZ lifestyle and culture and see no reason to ever go back to Australia fulltime. Not much I know, but I’m a simple man.

Dean Everett (as pictured at Wagga Wagga’s Skeet Nationals)

Occupation: Began at APN Print Ellerslie September 2008 as Plant Manager, a long-coveted position

Previous life: Prior to APN Ellerslie, I spent 22 years with Fairfax starting in 1986 as an apprentice fitter/turner with Christchurch Press Company, eventually finishing as Print and Publishing Manager in 2003, moving to Waikato Times as Production Manager, then onto Fairfax Group Operations in a Technical role.

Family: Previously married, with one son, Sam; now nine years of age, and a likeable problem!

Ann Munro was thrilled to welcome a second grandaughter recently. Little Ava Munro is the daughter of Jonathon Munro, who was a Machine Supervisor here for some years before he decided on a career change.

Anne LaceyAdministration ManagerHastings

Three months into a new year and we are all fully aware that things are a lot quieter than we

expected at this time of the year. Having staff that are flexible with start and finish times has meant that we have been able to keep permanent staff fully employed throughout these times by juggling products in our print schedule to suit our post-press operation without affecting deadlines.

In late February we received two new wrapping machines for our rural throw outs. Initially there

A Message from Peter Halstead

were some rather terse words made by delivery contractors as to how they were expected to deliver this product but this has died a natural death and, on the positive side, the machines have saved the wear and tear on staff wrists from hand-bagging papers.

It has been good to see Scott Povey finally making an honest woman out of Cheri when they married in late January. Scott did pretty well at his stag party — even did a few twists and turns on the trampoline some five hours into the night, which showed he

hadn’t had enough to drink at that stage.

The highlights of the night were the singing and dancing skills shown by Night Press Supervisor, Russell Johnston and General Manager of Operations, Dan Blackbourn. They weren’t dancing with each other either - or were they???

Peter HalsteadPrint ManagerHastings

I have been asked to add a short report of the actual wedding ... absolutely lovely! The day was a hot one,

temperatures in the mid-30s, and we weren’t looking forward to standing “out in it”. However, Scott and Cheri made an excellent choice for their ceremony venue, a beautiful little shady glade, complete with a pond full of goldfish, in the middle of a private garden of native trees and bush, appropriately named Friends’ Bush.

Cheri looked beautiful, accompanied by her bridesmaids in lovely lemon gowns. Venue for the Dinner and Dance was quite a contrast, but no less spectacular, with glorious views over the ocean. A good time was had by all. Scott and Cheri headed off to Palm Beach (NSW) for a break and Scott is still having problems concentrating on his work since returning.

Dave Pope, from the Pre-Press Department came back from leave bragging a major achievement, his first-ever golfing Hole-in-One. We daren’t repeat his wife’s response to his excited text message on how he made the 135 metre hole. Way to go, Dave!

And a few Words from Anne Lacey

Introducing from Ellerslie

Our People ELLERSLIE / HASTINGS

Clockwise from above: Scott and Cheri; far-right Post Press Supervisor Maree Conn, third-

from-right Admin Manager Anne Lacey; far-left, Admin Angela Dudman, second-left, Operations Manager

Dan Blackbourn, right Plant Manager Peter Halstead

Life outside APN Print: I compete in clay target shooting, particularly Skeet; I’m the current New Zealand National Champion, and former Australian Champion (Aussie ones are easier to win!)

Favourite foods: I like most food, particularly enjoy Japanese, and since moving to Auckland have embraced ethnic food available in this particularly “Pacific” city

Russell Wieck

Occupation: Came to New Zealand as an import from the third island in June 2004. Took up a position on the dayshift press crew for three months before moving to afternoon shift. Started my current role as Print Manager in April 2007

Previous life: Before coming to NZ, I worked for APN Print in Australia for 27 years, reaching the position of Print Services Manager at Toowoomba site in Queensland

9

The Mackay printing site has had a few small

changes over the past few weeks; we welcome a new face to the Mackay family and also say a teary goodbye to one other.

After almost four years with APN Print Mackay, Craig Welsh (pictured right) has decided to leave us and move on to greener pastures.

So on behalf of all of us here at Mackay, good luck Craig.

A warm welcome also to the newest member of the team, Will Carr (pictured left). Will has taken on the role of Leading Hand. We are sure you will fit in just fine in our little Mackay family. So that we learn a little bit about our new printer, he has done a blog for us ...

When Printing goes off its Trolley!There are times when public relations can

take an interesting turn. Half way through January the plate room received a request from Mr Malcolm Small, a Hawkes Bay Today subscriber, for some waste printing plates. There were a few in the bin, so the request was granted.

The plates were going to be used for a box cart for his grandson, that was to be raced in the Napier City Art Deco trolley derby which is held every year, down Tennyson Street. The end result is a grandson’s delight, a box cart made from an old wheel chair, discarded shower rails, the cover from the spa pool and printing plates. The design Mr Small said was loosely based on a 1930s Austin hill climber!

Peter Halstead

DOB: Don’t know

Occupation: Print Manager

Interests (sport, hobbies, activities): Cycling, Rugby, Rugby League, all sports

How do you unwind to relax or escape: Cycle, Walk, Rowing. The more physical exertion the better ... some unmentionable!

Favourite food: See food and eat it!

Favourite music: 60s

Most embarrassing moment: Working for APN Print for 30 years

Anything else you would like to add (family, travel, experience): Backpacking around Europe for seven weeks by myself was a really exhilarating experience, meeting people from different cultures and forming lasting friendships were highlights, along with being part of a one million crowd attending the Tour de France time trial up Alpe d’Heuz over 16km. It was great to have the freedom to be able to go and see whatever I wanted to whenever I wanted to. (No shopping hindrance) You are never too old to have an OE experience!

Warren Pene

DOB: 14/01/1972

Occupation: Schurr Inserter Operator

Interests (sport, hobbies, activities): Riding my Buell Motorcycle; Ford V8s; Rugby League; eating seafood; drinking Steinies; watching my 50-inch Home Theatre

How do you unwind to relax or escape: Spending time with my wife and family. Having a bit of “this and that” around the pool table at home

Favourite food: Hangi, Boil-up, BBQ, Seafood – all together

Favourite music: Reggae, Metal, R&B, Blues, Hip Hop

Most embarrassing moment: Pulling up to the traffic lights on my bike and forgot to put my feet on the ground. Of course I fell on to the car beside me

Message: Don’t drink and ride

Anything else you would like to add (family, travel, experience): Looking forward to Ford taking out both the V8 Championship and Bathurst – again! GO FORD! ... I am enjoying working at APN Print

Goodbye Craig – Welcome Will

Introducing from Hastings

What’s Been Happening in Sunny MackayThe wet season is definitely upon us. Since early January

we have probably only seen about a week or two of sunshine. With cyclones and rain depressions hovering close to the coast, the rain we have had is reminiscent of the good old days, when a wet season meant that the local mode of transport was a tinny (boat).

The three months since the start of the New Year has been pretty quiet up here. No major issues (touch wood), so no exciting news to tell.

Will’s Blog ...I started out in 1986 as a Press Labourer for Quest

Community Newspapers where I was quickly apprenticed onto the Press. In my second year the printing section was closed down and product sent up to QN where I was sent with it. After finishing my time at the QN I spent 12 months at Murarrie commissioning the Newsman Presses before I left to seek new adventures on the Sunshine Coast.

I then chased Gary O up for a job at Maroochy to no avail, but I ended up filling in for them over the years. So I spent 18 months on the beautiful Sunshine Coast in an office job before heading north to Cairns throwing my business tie out the window on the way, to head back to printing. I went well in Cairns working on the Uniman and Harris presses ending up as the Assistant Production Manager.

And here’s Will’s profile ...

Name: Will Carr

DOB: 25-04-1966

Occupation: Leading Hand Print Machinist

Most embarrassing moment: Walking through Brisbane City in my pyjama/night gown going to a pyjama party

How do you unwind to escape: Drive to Cairns

Favourite grub: Steak dinner

Favourite grog: Bundy rum

Favourite band: Rolling Stones

HASTINGS / MACKAY Our People

So after 12 years I decided to try my hand returning down south due to the possible closure of the plant in the years to come. I then spent six months working at the GCB on the KBA Press before I decided that the rat race was not for me on the Gold Coast (nothing on the Sunny Coast),then Adrian enticed me back north to Mackay.

Finally I have been able to come over to APN Print after many years of deliberating from both sides. So after settling in working on the Goss that I have previously worked on down south I am enjoying my time up here dodging cyclones (another long story).

So now my days are spent buzzing round Queensland keeping up with family!

10

A crucial element of the Manukau Heatset business sales and marketing plan was to build rapport with

potential clients and strengthen existing relationships.

An APN Print Raceday was held at Ellerslie Racecourse to kick this off. The day was filled with fun, glamour

A Message from Christopher Gin

and a lot of bets being placed, particularly on “The APN Print 1400”. Over 110 people came to escape (for a while) what is proving to be a challenging year.

Feedback has been positive and opportunities have stemmed from new relationships formed from this event.

Some photographs from the day capture the happy mood of the afternoon.

Christopher GinSales DirectorAPN Print Manukau

Pictured left-to-right starting top row: Anita Rutherford, Fiona Bunn, Marie Pickwell, Robyn Joyce of APN Print; Ian Walker of NZ Mags with Tim Simpkins; Jo Percival, Laura Crooks, Kath Webster

of AA Directions; Graeme McNeil of Malcove, Campbell and Leslie of Littlies; Elisa McLennan of Early Settler; Marilyn Jenks of APN Coldset, Vasso Koutos of Lime; Craig Harrison, Brian Hood

with Wayne Boyd of Hyde Agencies; Chris Gin Sales Director APN Print with Owners of APN Print 1400; Home Stretch, APN

Print 1400; John McLintock of Magazine Publishing Association; Marie Pickwell and Rebecca McKernon of APN Print; Chris Gin,

Jules Calnan of Ogilvy, Craig Harrison; Campbell and Lesley Williamson of Littlies; Tim Simpkins General Manager and Brian

Hood COO; Chris Gin and Tim Simpkins

Our People MANUKAU

11

Golf Tournament

Stephen Heads to YandinaLast month our IT guru Stephen Rowland left

the muddy river banks of Rockhampton and headed down to the sunny beaches of the Sunshine Coast. Stephen was the IT support for The Morning Bulletin but he also supported us here at APN Print Rockhampton if we had any IT problems. Stephen will be greatly missed by us all here but the bright side of it is he is now working for APN Print based in Yandina so we still have him on speedy dial if we need him. So officially Stephen from all of us here at APN Print Rockhampton, welcome to the dark side. Pictured is Stephen on his last day of work.

Geoff’s Birthday MilestoneOn January19 we marked a special milestone

here at APN Print Rockhampton. Geoff Palmer our Print Manager reached the ripe OLD age of 60.

Staff helped celebrate with Geoff with an afternoon tea and cutting of the birthday cake (we didn’t put 60 candles on it as they wouldn’t fit and the smoke from the candles would have probably set the smoke alarms off ).

MANUKAU / ROCKHAMPTON / TAURANGA Our People

BIA AWARDS — TAURANGA

Paul Bates, Greg Hoani Robinson and David Wakefield (pictured respectively below) are

Tauranga’s Best Impression Award winners for doing a fantastic job of recording reels for the past two months. The stock take matched up with no errors. Note — since receiving the Best Impressions Awards another month has gone by without any errors as well.

APN Print took part in the Harvey Norman Electrical Golf Classic, held at the exclusive Lakes

Resort in Pauanui.

The chosen charity was Cure Kids, after an eventful fun day $40,000.00 was raised. The APN Print crew entered as Gangsters and respectfully tore the golf course apart.

The charge was led by the client and Jonathan Crabbe (APN Print), Dean Fox and I would be best described as wild cards aka hackers.

Pictured clockwise from top-left: “Gangster Mobile” Dave Ah Kuoi and Christopher Gin; Johnno setting up; “APN PRINT FOR

LIFE” Mr Crabbe is dyslexic with his “N”; APN Print Gangsters Jonathan Crabbe (BDM) Dean Fox (Finance Manager)

Christopher Gin (Sales Director) David Ah Kuoi (Finance and Admin Manager,Computer Power Institute)

12

Michael Hall

DOB: March 24 1973

Occupation: Print Manager

Interests (sport, hobbies, activities): Playing tennis and virtual rugby, watching sport and hanging out with the family

How do you unwind to relax or escape: Hanging out with the kids (and wife), two boys, two-year-old Jacob and a 10-month-old, Daniel. I also enjoy having a few drinks over dinner with friends. Some weekends I like to dabble in DIY (as does Jacob), swinging the hammer every now and then is a good way to unwind after a week at work in the office

Favourite food: BBQs during the summer on the deck with a beer

Favourite music: I enjoy most music except rap and opera, getting into the Scottish bagpipes as the wife

Introducing from Tauranga

CongratulationsCongratulations to Susie

Mengel and Scott Larsen on the announcement of their engagement . Both Susie and Scott have worked for APN Print with Susie still heading up our plateroom.

Flat-wrappersThe site installed two new flat-wrappers at the

end of last year to complete the rural papers for the two daily papers printed on site. These are now fully operational with minimal errors.

Over the next seven editions of the Best Impressions Newsletter, the Print Managers

from each of the regional Australian sites will have an opportunity to update everyone on the activities and undertakings from their own little part of the world. Toowoomba is the first site to kick this off, and for our NZ counterparts who don’t know where Toowoomba is, the easiest way to explain is that we are one and a half hours west of Brisbane. Toowoomba’s population is around 100,000.

To give a brief description of the Toowoomba plant we have one Krause CTP machine, a Manugraph Cityliner Express press capable of doing 48 pages with an in-line stitcher. In the mailroom we have a Muller SLS machine and nine Ronai wrapping machines to handle the daily distribution of The Toowoomba Chronicle as well as numerous other publications. Toowoomba is one of only two papers in Australia to home deliver its own papers each day. We also distribute our opposition

A Message from John Selmanpapers out of our plant for home delivery. We have 16 full time staff and around 15 casuals working a six day week.

We recently had the pleasure of Kristy Harwood from APN Print Sales visiting us to deliver some well-timed customer service training. This was particularly well received by all of our staff and a credit to Kristy.

I don’t think you would find a person on the planet that hasn’t heard about the global financial crisis and seen all the doom and gloom in the media and I’m sure we all know of some business in our local areas that are suffering as a result.

Everyone is tightening their belts and we are no different. The important thing is that it doesn’t take away from our customer service. The value of great customer service is greatly underestimated and when it comes to the crunch on whom to buy a product from, I’m sure almost everyone will go with the business who gives the best service.

Recently I had a meeting with one of our new external clients and the reason he had decided to print with APN Print was simply that he wasn’t getting the level of service he wanted from his old printer and he wanted the service that his competitors (who were already printing with APN Print) were receiving. This highlighted to me that we shouldn’t underestimate the value of our customer service training. For something that is as simple as a change in attitude and generally costs very little we can add so much value to our product.

No better example of customer service came recently. Arthur Wells who was on leave offered to help a client by delivering a paper to their Brisbane office as they had just started to print with us and struggled to meet their deadlines and missed the courier trucks.

Till next time.

John SelmanPrint ManagerAPN Print Toowoomba

Printer by Night, Wildlife Warrior by DayErrol, one of our young apprentice printers has taken

an interest in caring for wild animals. Ever since he went to see his cousin and saw the animals that she cared for until they are well enough to be released back into the wild he has had a keen interest. He now cares for a possum called Matilda or as Errol calls her “Bud”.

Most of these animals end up in care after a vet delegates a suitable person. They come into care from the pouches of their mothers who have been hit by cars or mothers who have abandoned them while they are

too young to fend for themselves. Once the animals can fend for themselves in the wild they are released.

To enable Errol to work with these animals he joined the Wildlife Action Group and obtained a rehabilitation permit from the Environment Protection Agency in May 2008 to be able to rehabilitate in the Logan and Redland Shire in Brisbane.

The hardest part for Errol will be releasing Bud back into the wild. However he can look forward to getting many more cute and needy animals in the future.

Our People TAURANGA / TOOWOOMBA

With the kids at the bag pipes with their kilts on

has a Scottish background (McKenzie) and the kids love it so have to put up with it in the car

13

Introducing from ToowoombaMark Mesken

Occupation: Publishing

Favourite food: Chocolate Cake

Favourite drink: Rum, Beer

Hobbies/interests: Drag Racing

Dream vacation destination would be: USA

Dennis Saddi

Occupation: Publishing

Favourite food: Nothing in particular

Favourite drink: Scotch

Hobbies/interests: Spending time with the kids

Dream vacation destination would be: Germany

Wanganui Plant Manager Adam Kerse embarked on a sea voyage to the Antarctic continent with

Christchurch based Heritage Expeditions. Departing Bluff at the beginning of February, on Russian research vessel the Akademik Shokalskiy, the party were at sea for a month.

They landed for visits at Campbell Island, Auckland Island and on the Antarctic continent at Cape Adare, Possession Islands, Cape Hallett, Terra Nova Bay, Franklyn Island, Ross Island where the party visited the huts of both Scott and Shackleton and then attempted to push south to McMurdo Sound only to be sent back due to unseasonable ice conditions (in short the ice was cracking up and DOC wouldn’t allow a bunch of intrepid tourists to make the trip).

The highlight of the trip was walking in the footstep of Scott and Shackleton, seeing and feeling the conditions of how they lived while down there, the extremes.

Pictured clockwise from top-right: Icebergs in the Ross Sea; Penguins on an ice flow in the Ross Sea en route

to Cape Royds; Intrepid travellers Scott Kerse, Terry Kerse, Patrick Cooney WA and Adam Kerse

Adam of the Antarctic

TOOWOOMBA / WANGANUI Our People

Mark Mesken Dennis Saddi

14

Introducing from Wanganui

Dale’s Barra Tour 08In November I spent 23 days visiting five of Australia’s

best-stocked Barramundi lakes — Teemburra in Mackay Pioneer Valley, Lake Proserpine, Kinchant Dam, Gladstone’s Lake Awoonga and Gin Gin’s Lake Monduran.

The highlights were catching plenty of Barra on soft plastic surface toad lures at Teemburra and Kinchant

Dam. The best fish however came from Lake Awoonga, caught just after sunset on a soft plastic lure, weighing an amazing 26kg and with a length of 112cm she was a beautiful fish. Seeing the big girl swim away after a few photos was pleasing and hopefully another lucky angler will catch her someday.

Our People WANGANUI / WARWICK

John Timmins is the January Achiever for the Wanganui site. John was chosen because he

has taken on the learning process for the inserter machine and has been doing well with this. This is reflected in the amount of sections being collated now. Good on you John and thanks.

Nicola Luff is February Achiever for the Wanganui Site. Nicola Luff was chosen because she has stepped up into fill the gaps of our part timers while they have been on leave. Thanks Nicola and keep up the good work.

BIA AWARDS — WANGANUI

Hugh McInnes

DOB: December 31, 1952

Occupation: Bindery Supervisor

Interests: Sport spectating, soccer, swimming, rugby league

How do you unwind or relax: Reading

Favourite food: Good old steak, egg and chips

Favourite music: Classic hits 60s and 70s Dylan, Beatles, Fleetwood Mac

Adam Kerse

DOB: March 7, 1967

Occupation: Plant Manager - Wanganui

Interests: Home renovation and DIY, landscape gardening, making our home a nicer place to live

How do you unwind or relax: Reading a book. Irish whiskey

Favourite food: Hot stuff. Spicy food with a bite

Favourite music: R&B, everything

Anything else to add: Go Dean Everett – you beauty!

That capped off the great trip that hopefully I will get to do it again in the next year or two.

Cheers Dale MullinsPrinterAPN Print Warwick

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Steve Rowland

DOB: 29/10/79

Occupation: Pre-Press Technical Co-Ordinator

Most embarrassing moment: The current contender would be smashing my folks’ jeep into a parked car on my last day in Rocky. It’s alright though, it was only a Holden!

How do you unwind to escape: Guitar Hero or a good book

Favourite food: Italian

Favourite grog: Jack Daniels

Favourite band: Coheed and Cambria

Peter Whiteley

DOB: 4/05/1965

Occupation: Printer

Most embarrassing moment: Shackled, naked on my buck’s night

How do you unwind to escape: Secluded surfing destination

Favourite food: Thai and Indian

Favourite grog: Beer and bourbon

Favourite band: Lots — Aussie Indie music

Danny Cavanagh

DOB: 26/07/1967

Occupation: Printer

Most embarrassing moment: Too many to mention

How do you unwind to escape: Spend time with my family, camping and four wheel driving with my kids up the beach

Favourite food: Butter chicken curry

Favourite grog: Bourbon

Favourite band: No favourite – like all kinds of music

Anything else you would like to add: For the record, I have never been to Dubbo

Introducing from Yandina

Another Addition to the APN Print Yandina FamilyEveryone at Yandina would like to congratulate

Brent on the birth of his second child Alexander on February 26.. Brent is one of our fulltime stitch and trim operators and has been with us since the installation of our Bravo stitch and trim line.

Brent and his wife are both deaf and their first child was born with perfect hearing so we all hope there is the same good news with Alexander. Brent’s baby was born on the same day as the 40th birthday of Paul Morrison, the Dayshift Team leader and temporary Mailroom Coordinator. But no amount of convincing would get Brent to name the bub “Paul”!

So congratulations from all of us here Brent and we wish all your family good health (although we still think you should have called the baby Paul!).

And Deb Calculates a Further Addition!It was paper, pens and calculators down, ctrl_alt_delete on the old Excel, the coffee cup into the dishwasher

and the computer shut down on Friday February 27, albeit for a few months as Deb Hudson said goodbye to APN Finance and hello to a screaming (we mean beautiful) baby.

Already having long forgotten and repressed earlier memories of the pain of childbirth, Deb and husband Darren will soon welcome their child into the world. Deb has commenced her maternity leave, taking some time off before “George” is born to take some time at home and “nest” for his upcoming arrival.

Deb will be sorely missed within the Finance Department during her absence, and we all look forward to her return and those of us that are clucky will be able to drool at the wonder of children when she brings “George” in for visits.

Craig Loses Tough Guy Look for CharityCraig Hapgood, a printer from APN Print Yandina, has

taken part in the world’s greatest shave and raised $1232 for leukaemia research by shaving off his beard which he had been growing for over seven years. Craig opted to participate in the world’s greatest shave after losing a cousin to cancer just before Christmas and a workmate Ronnie Oxenham, to cancer three years ago. Well done Craig!!!

YANDINA Our People

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our people in terms of structure and customer service.

Our system development and roll out is progressing well. Darren Smith has taken on the role of Business Systems Coordinator. The PMS system at Yandina developed by Darren and Loni Finau has grown to include insert management, operational reporting and notes functionality/follow up. A Gantt chart representation of press and post-press schedules is helping provide optimised scheduling. The system is currently being migrated to a multi-site environment and will hopefully be ready for roll out early H2. In the meantime we are currently looking to roll out the standalone version progressively in Q2.

The finance team has welcomed Katie Lamond who is with us while Debra Hudson is on maternity leave. Ben Liau is a couple of weeks into the filling Debra’s shoes and is all forecasted out.

It was fantastic to hear from Alison Quirke that her treatment has been successful. Alison will be slowly returning to work over the coming months.

Michael NewellGM - Commercial

Another year is already racing past with a few months under our belts, and what a start to

the year we have seen. The impacts of the current economic conditions are starting to be felt by both our APN products and our commercial customers. Reducing paginations, circulations and print runs have impacted our volumes.

As a business we have a number of strategies in place to help cope with this volume reduction:

Earlier this year we started the process of working toward all staff taking additional leave this year over and above the annual entitlement. Some people are opting to take longer breaks and others are working nine-day fortnights and taking the tenth day as annual leave

All sites too are being proactive in cross-training full-time print and post-press staff in other disciplines to provide flexibility in our teams and help with our focus in managing casual hours and overtime

The ongoing focus on our waste levels and overs at all sites is also helping contain costs

The sales team have also been successful in the

A Message from Michael Newellfirst quarter securing a number of new commercial customers

We are hopeful that these initiatives are enough to get us through the next period of uncertainty and it is important that everyone makes a contribution. Thank you to all for your support.

In 2009 it is more important than ever for APN Print to be providing exceptional customer service and quality for our customers. The Customer Service workshops rolled out in February and March have exceeded our expectations in terms of participation, feedback and response. A huge thank-you to Kristy Harwood for the professionalism and passion she has taken to delivering these workshops. A culture of a quality and customer service, coupled with our strong relationships with our customers only strengthen our business.

Over the past couple of months I have been fortunate enough to visit some of commercial customers with Wayne Heit and other members of our sales team. Most of the feedback has been overwhelmingly positive on our service and quality. Having said that though there is always more that can be done. After years of struggling with quality of our product, it was pleasing to hear first-hand the benefits of our investments in equipment and

Hi all or should I say G’day.

Firstly I would like to welcome both Barb and Neville to the OH&S team in New Zealand. We caught up on the phone earlier, and it will be great to catch up with you both soon. Good luck in your new roles.

How time flies, here we are again with another edition of our trans-Tasman publication. It’s been a sad start to the year for Victorian workers with four fatalities to date, the latest being in an industry we are only too familiar with, printing.

On March 18, an 18-year-old man suffered severe injuries after his clothing became caught in rotating parts of a box-printing machine, dragging him into it. He was dragged head first into the machine at a factory in the northern suburb of Thomastown, Victoria. It took firefighters about 45 minutes to extract the man from the machine.

He was taken to the Royal Melbourne Hospital, where he later died. His death brought to four the number of people killed in Victorian workplaces this year.

It’s amazing we never think it could happen to us, yet all it takes is one second of one minute of our working day to change the lives of ourselves and family. You will probably be working with someone who has had an accident on a printing machine that has resulted in the loss of a finger, or you were fortunate enough to have had a near escape from injury. I know I have and it was through either an unsafe act on my behalf or an unsafe condition.

A Message from Tony Higton

Before I started work for APN Print as their WH&S Co-ordinator, I worker for a company called One Steel, as Operations OH&S Advisor (on a 16-acre site). This organisation was one of 26 self-insured organisations in Australia. The benefits for One Steel to be a self-insured organisation were the savings of millions of dollars in work related claims.

To achieve self insurance status One Steel had an Occupational Health and Safety Management System (OHSMS) in place. For a site of this size, handling 500 tonnes of steel a day they had no lost time injuries during my time with the organisation. The safety culture was led by top management, which filtered down to the shop floor. They knew the importance of having a safe working environment for their workers as it affected the bottom line profits and shareholder confidence.

I wonder what was the root cause of the printer’s accident that resulted in his death. Here at APN Print we are working together with management to design and formulate an OHSMS of our own to comply with AS4801- Occupational Health and Safety Management Systems, to assist in managing OH&S in all APN Print sites in Australia and making it a safe working environment for all our workers.

A Management System is just a tool to manage OH&S. Without management and employee commitment, systems alone won’t work. OH&S is change management, changing culture and behaviour of organisations and individuals towards OH&S.

An integral part of my role is training our workers in areas of OH&S that are not only a legislative requirement, but is a duty APN Print owes to their employees, to allow them to conduct their work safely, free from harm. The training builds awareness and the feedback from the training is positive and rewarding for myself.

It’s obvious to see how important OH&S is to our workforce, from the interaction and interest our workers show during the training. I suppose it helps being from a web offset background myself for around 20 years. I have to laugh at myself, as I feel like a poacher turned gamekeeper, and now I’m telling people how to do the right thing.

The training is aimed at building awareness with our workers — just one area of so many strategies that will assist in changing our workforce’s culture and behaviour towards OH&S and placing health and safety where it belongs at the top of our organisational beliefs.

As our Workplace Health and Safety Policy states — “APN are committed to provide and maintain a safe and healthy working environment for all people at APN sites”.

Stay safe.

RegardsTony HigtonWorkplace Health and Safety Co-ordinatorAPN Print, Australia

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